Our Banking client in Toronto, ON is looking to hire a Systems Engineer- Specialist for 12 months of contract role.
As a Systems Engineer- Specialist is responsible for supporting the roll out of Skype for Business Enterprise Voice to approximately 15,000 end-users
The Banking client is a Collaboration Engineering team is a team of subject matter experts responsible for the design, build and support (L3) of messaging and collaboration services such as Microsoft Exchange 2010 / Exchange Online, Skype for Business 2015 (with Enterprise Voice), SharePoint 2013 / SharePoint Online, Teams, and Message Archiving. The team works closely with Solution Design, Architecture, Security, Operations and Service & Platform Management teams to ensure services are well defined, adhere to design and security best practices, and provide a consistent experience to our end users.
- Daily duties will evolve over time but will be focused around the following tasks
- Skype for Business upgrade/migration (moving from Lync to Skype for Business)
- Solutions design, build, and testing
- Documentation of steps on how to implement in other environments
- Provide level 3 support with Skype voice technologies when needed
- Escalate issues to Microsoft when required
- Identify opportunities for improvements to the system with focus on stability.
- 5+ years of experience with voice engineering and architecture with a focus on Unified Communications technologies such as Skype
- Extensive Skype for Business experience and subject matter expertise.
- Experience with major enterprise Skype for Business initiatives such as performing a major rollout, including experience with deploying and configuring
- Enterprise voice telephony integration with Skype for Business 2015 on-premise, as well as Skype for Business Online
- Voice integration with either an Oracle or Cisco platform
- Experience working with Skype in a multi-domain Active Directory and Office 365 hybrid mode environment
Nice to Have:
- Client end-point configuration and troubleshooting experience. Able to trace from endpoint back to infrastructure to identify issues.
- Experience with Enterprise Archive and Data Capture solutions
- Excellent verbal and written communication skills
- Problem-solving skills, customer service and interpersonal skills
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