Business Process Analyst

Administration/Support, Operations
Power Generation
Jackson, Michigan
Job ID:
Apurba Saikia

We are currently looking for a Business Process Analyst on behalf  of our electrical utility client in  Jackson Michigan.  The contract will run until at least January 2020, with a possible extension.

Working with as part of an in house team, in a lean environment; the Analyst will review customer service and marketing departments and provide recommendations to improve process and productivity. He/She will assist in coordinating the  Marketing business plan to align with KPIs of Customer Experience plans. This includes reinforcing the delivery of the key marketing capabilities and strategic initiatives; and provide a consistent process for the Marketing department to quickly adapt to the changing business conditions, leveraging lean principles.

Duties Include:

  • Business Plan Deployment (strategy implementation) and lean principles execution for the Customer Experience organization.
  • Assist in the coordination and align business plans
  • Includes the development and standardization of scorecards, waterfalls and KPI trees, visual management, operating reviews, and problem solving.
  • Develop questions for review/scorecard and apply Socratic method & lean principles to enable the process.
  • Identifying areas of overlap or gaps in performance, resources and priorities.
  • Assist in the weekly and monthly operating review process for both the Marketing Department and Customer Experience division.
  • Prepare appropriate materials for each review.

Skills Required:

  • Demonstrated experience working with lean principles & strategic planning.
  • Experience within marketing, design and customer service
  • Undergraduate degree, in marketing, business or related discipline preferred
  • Ability to build and maintain strong working relationships
  • Strong communication skills, verbal & written
  • Demonstrated leadership skills



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