Desktop Engineer-II

Information Technology
Montreal, Quebec
Job ID:
Akanksha Patil

Our large IT client, is recognized by customers as Canada’s leading Information Technology company.


We are looking for a Desktop Engineer-II to support the team.


Duration: 6-8 months

Location: Montreal, Quebec, Canada



Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.



The candidate must be bilingual (French and English).

The mandate is to swap and replace defective hardware under warranty.

Experience level should equate +5 years of experience.

Smart hands engineer servicing PCs, iPhone, iPad Strong customer service skills.

Ability to work independently and take ownership Solid technical and analytical skills required.

Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers.

Knowledge of supported Microsoft Windows operating systems.

Experience with Active Directory administration.

Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office.

Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities.

Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues.



Provide Level-2 technical support for supported desktops, laptops, and peripherals.

Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Managing returns on warranted parts and systems.

Packaging and shipping replacement parts to customers Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications.

May participate in development of information technology and infrastructure projects Installing, supporting and troubleshooting approved desktop software Performing planned maintenance, moves, adds and changes.

Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel Exercises judgment with defined procedures and practices to determine appropriate action.

Creating and maintaining images for standard systems Recommends hardware and software solutions, including new acquisitions and upgrades Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

This person needs to be a troubleshooting pro, will be working with VPN technologies and telepresence equipment for remote support.

Providing phone support and diagnostics to remote customers





If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.