Damage Prevention/One-Call Operator

Oil & Gas
Calgary, Alberta
Job ID:
Mohit Sisodyia

Our client is looking for a Damage Prevention/One Call Operator with experience processing One Call tickets and triaging of tickets to Operations for damage prevention requests within the oil and gas or pipeline industry.

Specific Accountabilities

  • Support the Team Lead Reporting & One Call in the continued development of the One Call process, including the standardization of one harmonized process for GTM
  • Ensures compliance relating to documentation relating to Triage of One Call Tickets following practices
  • Ensures tickets are triaged within regulatory time frame
  • Ensures Operations is notified and provided information to conduct locating and marking activities associated with one call tickets
  • Support One Call Ticketing System issues and enhancements
  • Identify activities along the pipeline corridor that may pose a threat to the GTM system, as well as external parties who’s activities could present a risk to the GTM system.
  • Support investigations on potential unauthorized activities and near misses
  • Provide general program support to the Team Lead Reporting & One Call
  • Continuously look for ways to improve the effectiveness and efficiency of the program


  • Damage Prevention is critical in the safety of our people, assets and communities
  • Damage Prevention Program and Process are a regulator requirement in the United States and Canada
  • Damage Prevention applies to all GTM assets
  • Damage Prevention implements process and controls to keep GTM people, assets and communities safe

Knowledge, Skills & Abilities  


  • Related University degree and limited previous experience OR four plus years of previous related experience OR equivalent mix of formal education and experience
  • Strong map reading skills
  • Knowledge of both Canadian and US Provincial/State and Federal Regulations
  • Knowledge of Canadian and US One Call Regulations
  • Knowledge of One Call ticket management programs and systems
  • Effective communication style – strong written, verbal and presentation skills
  • Ability to work in a self-guided, independent environment, managing multiple tasks in a time sensitive environment

Nice to Have:

  • Post Secondary Education
  • Minimum 4 years of Industry experience in a Damage Prevention/One Call related role or a combination of education and experience
  • Field related experience is an asset
  • Experience interacting with Regulators and One Call Centers
  • Experience with GIS systems
  • Knowledge of industry networks and associations



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