Analyst and Technical Support Team Leader

Information Technology
Montreal, Quebec
Job ID:
Akanksha Patil

Our large IT client is recognized by customers as Canada’s leading Information Technology company.

We are looking for an Analyst and Technical Support Team Leader.

Duration: 12 months

Location: Montreal, Quebec, Canada


IT Technician II, 3-5 years’ experience  looking for a Technical Analyst / Team Leader to integrate and mentor a small team providing technical support and integration for a critical disaster recovery system. partition of emergency care.Provide professional support to internal and external customers whose hardware or software (desktops, laptops or their peripherals supported by the organization) are experiencing incidents.Contribute to the support of telephony, networks, servers and desktops when help is actively required.To be able to solve the problems of local networks (LAN) in order to ensure the connectivity of them. with the client's network.Working with the infrastructure and messaging teams is important for resolving incidents.Support is provided within the deadlines set out in the published service level agreements while maintaining a high level of service of customer satisfaction.These tests are performed as part of ITILv3 process, adapted the reality operational of our client.Continuous improvement is encouraged and expected by the customer.


The candidate must be bilingual (French and English).

Experience of Active Directory Administration.

Experience in the correction of connectivity problems complexity & execute;

Intermediate local networks (LANs) and virtual private networks (VPNs). Experience with TCP and UDP protocols.

Experience with configuring HSPA and LTE modems. Experience with firewall configuration.

Experience with NMEA and TAIP protocols for GPS configuration. Work experience and / or experience Undergraduate degree or equivalent experience.

More than 5 years’ experience related experience.

Experience in setting up or supporting a technical infrastructure supporting an operational system Virtualization and Clustering Experience Excellent.


Responsibilities as a Technical Analyst To provide Level 2 and Level 3 technical support for desktops, laptops and their peripherals, which includes the following activities

Fixed hardware problems with supported desktops, laptops and peripherals, including coordinating support with OEM suppliers.

Management of returns of coins and systems subject to a guarantee.

Packaging and shipping of spare parts to customers.

Maintenance of standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers.

Possible management of infrastructure projects or information technologies.

Installation, Support and Troubleshooting of Approved Software.

Execution of maintenance, moves, additions and planned changes.

Provision of support services to employees who are experiencing technical difficulties and problems with information technology (desktops, laptops, mobile phone services). on the spot or access to the network by private network virtual (VPN).

Resolving problems in scheduled delays or escalating them on behalf of the client to appropriate technical staff. day images of the standard systems.

Recommendation of solutions for hardware and software, including when it comes to acquisitions and implementations; level. solution of problems in the planned delays or escalation of these on behalf of the customer to the appropriate technical staff.

Recommendation of solutions for hardware and software, including when it comes to acquisitions and implementations; including when it comes to acquisitions and re-enactments; including when it comes to acquisitions and re-enactments;


If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.