Application Support

Information Technology
Oil & Gas
Calgary, Alberta
Job ID:
Mohit Sisodyia

Our Calgary based energy client has an immediate need for an Application Support Analyst to join their team for a five (5) month contract opportunity in their Calgary office.

Project Deliverables:    
Our client is looking for a motivated, relational, detail oriented, self-starter to take on an Application Support Analyst role supporting in house custom developed web-based products.

Job Responsibilities/Description:    
The responsibilities include, but are not limited to:
•    Performing analysis, troubleshooting, identifying root cause and resolution of support inquiries
•    Creating and maintaining operational support documentation and adding to the team knowledge base
•    Technical Administration within ITSM tool (Ivanti Service Manager) – ITIL best practices
•    Performing various database related tasks, including SQL database queries and scripts
•    Consulting and collaborating with people to identify technical errors and requirements for resolution
•    Proactive systems monitoring
•    Identifying continuous improvement opportunities and willingness to work on implementing them 
•    Ensuring software being transitioned to the team for support is stable and sustainable by guiding project teams during warranty periods

Required Skills    
•    Experienced in programming (5+ years, 10+ preferred)
•    Excellent coding and scripting skills (MS SQL, PowerShell, Python) 
•    Experience working with SQL databases and relational database (MS-QL & MYSQL) is expected.
•    Experience with continuous integration and related tools such as Git
•    Strong writing skills and process documentation skills
•    Strong analytical thinking and troubleshooting abilities
•    Customer-service oriented, evidenced by a solution-focused, pro-active, self-starter
•    Friendly and outgoing with a positive and cooperative attitude
•    Able to successfully work independently and as part of a team in a fast-paced and high pressure environment, with ability to multi-task
•    Able to identify problems, creatively think of solutions, and decide on the best course of action regarding the situation.
•    Must have experience and understanding of a variety of technologies and software, and the aptitude to expand their knowledge base as required.
•    Ability to escalate a problem if and when necessary

Other skills deemed necessary
•    Understanding of Agile methodologies (Scrum, Kanban, XP, or Lean) with previous practical experience in an agile/scrum project environment
•    Experience with some of the following would be considered an asset:   JIRA, Tibco, Informatica, OpenText DCM, OpenText ECM, JavaScript, MongoDB, Node js, .NET
•    Background or knowledge of oil and gas upstream activities or the regulatory work associated with these activities (industry experience)
•    Familiarity with cloud infrastructure (AWS, Azure) is a plus

What is the one or two essential skills that will make this person succeed in this role

•    Customer-service oriented, and a team player
•    Able to identify problems, creatively think of solutions, and decide on the best course of action regarding the situation 

Education/Certification Requirements
•    You hold a Bachelor’s or Master’s Degree in Information Technology, Computer Science, or a related quantitative discipline

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

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We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.