Covid-19 Case Manager (Phone-Based)

Customer Service
Government - Provincial, Healthcare
Job ID:

Covid-19 Case Manager (Phone-Based) 

Are you ready to put your healthcare, counselling, or social work experience to great use in helping to fight the spread of Covid-19? 

The Province of Ontario is increasing the resourcing of contact tracers and case managers to beat back the second wave of Covid-19. We are currently hiring many additional case managers to help identify and manage COVID-19 contact tracing by conducting interviews of patients with confirmed or probable exposure to the virus.  

This phone-based, work-from-home role requires experience with healthcare, social work or counselling patients as it’s critical to be empathic and sensitive to people affected by these difficult circumstances. 

The Case Manager Role: 

  • Assess Covid-19 signs and symptoms, as well as underlying health conditions 
  • Discuss symptom onset to determine the window period for contact exposure risk  
  • Inquire about previous activities to identify who may have been exposed 
  • Elicit information on close contacts, and assess support needs to maintain health and compliance during self-isolation 
  • Facilitate testing and referral to healthcare services and resource care coordination 
  • Provide recommendations for self-isolation and review of daily monitoring procedures 
  • Educate and provide Covid-19 specific information 
  • Record data in provincial case and contact management IT system 

Required Qualifications: 

  • Experience in health care or social work, preferably in interviewing/counseling patients 
  • Knowledge of communicable diseases, infection prevention and control practices 
  • Ability to fluently speak, read and write in English 
  • Able to receive a clear criminal background check 
  • Have a dedicated space with reliable internet for making confidential phone calls 
  • Proficiency with use of computers and ideally Microsoft Office 365 
  • Demonstrated emotional intelligence, empathy and communication skills 
  • Strong problem-solving, collaboration, critical thinking, and decision-making skills 
  • Some knowledge of PHIPA  regulations and ability to maintain confidentiality 
  • Undergraduate degree 

 Preferred Qualifications: 

  • Demonstrated individual, group, community, and population assessment skills 
  • Experience completing health assessments 
  • Additional language skills 


The Details: 

This is a full-time, temporary position (6-month contract) for the Ontario Ministry of Health, employed by the Ian Martin Group, and paid $30 per/hour as a starting rate. We will provide all the technology and systems you will need to work remotely.  

We value diversity and inclusion and encourage all qualified people to apply. Please note that due to the high volume of applications for this role, only candidates that match the qualifications will be contacted to move forward with an interview.