Administrative Assistant I
Location: Toronto, ON, (must be on-site)
Contract Length: 12 Months
We at Raise are hiring an Administrative Assistant Ifor one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.
We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Responsibilities
Courses Administration:
- Start and end of all courses, including document collection, scheduling, updating files and recording keeping and issuing certificates.
- Cross-check files and keep records.
- Conduct course moderations.
- Arrange specialized training as required.
Customer Satisfaction:
- Prioritize daily duties to meet customer expectations and requirements according to the policy manual, and processes.
- Offer support to colleagues when required.
Communication and Responsiveness:
- Respond to all internal and customer inquiries within 24 hours.
- Always ensure reachability during working hours through Teams message, call, phone call or text.
- Respond to all contacts within one hour of receipt.
Task Completion:
- complete all work responsibilities as defined by the ICD document, company policy manual, and job description with minimal reminders, or within 24 hours of receiving a reminder from the Training Manager.
Customer Feedback:
- consistently meet customer requirements, as evidenced by positive feedback and minimal complaints.
- Achieve a customer satisfaction rate with no more than one complaint per month.
- Promptly address and resolve any customer complaints within 24 hours to the customer's satisfaction.
Audits and Findings:
- Answer all internal and external audit findings within the required time frame with a goal of having no repeat findings.
- Regularly track and record the progress of audit findings answered within the stipulated time and number of repeat findings.
Qualifications
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to prioritize tasks and meet deadlines.
- Familiarity with office administration processes and procedures.
- Ability to work well under pressure in a fast-paced environment.
- Strong customer service orientation.
Must Have Skills
- Proficiency in computers and MS suite applications, including creating spreadsheets, analysis and understanding project management.
- Excellent communication skills to communicate effectively with colleagues, clients, and other stakeholders.
- Strong organizational skills to manage Schedules, projects, multiple tasks and a self-starter.
Nice to Have Skills
- Ability to pay close attention to detail and catch errors or discrepancies to ensure accuracy and completeness of work.
- Ability to adapt to changing circumstances and handle unexpected tasks or situations
- The ability to identify and solve problems quickly and effectively
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
