· Pay Rate: (flexible)
· Location: 1 York Street Toronto Ontario CAN M5J 0B6
· Contract Length:10 Months
We at Raise are hiring right now for one of Analyst, Technical Client Support – Intermediate If you’re interested, apply below for your chance to join a great place to work.
RESPONSIBILITIES
Main Accountabilities:
- Deployment of Windows 10 laptops, desktops or Mac computers for end users; executing these upgrades in accordance with pre-determined timeline and processes.
- Troubleshoot and provide post upgrade support to clients, ensuring they are up and running quickly following their upgrades.
- Provide inventory control and lifecycle asset management for end user computing devices. The incumbent will be required to effectively manage the assets in our inventory control system (ServiceNow)
SKILLS & QUALIFICATIONS
Knowledge/Skills/Experience/Competencies:
• Demonstrated knowledge and skills with PC operating systems Win10 (preferred) and MAC PC, their setup and configuration, computer hardware repair, and device connectivity (TCP/IP, network adapter configuration).
• Solid understanding of network (WAN, LAN, VPN) and telephony systems.
• Working knowledge of enterprise software tools such as MS Office365 applications.
• Proven customer experience, practiced communication skills, both orally, and written.
• Technical education and training resulting in a certification (product-specific, vendor-specific, or technical courses) in any area of support for personal computers including: computer operating systems, computer hardware repair, PC configuration. .
• Minimum 2-3 years of field support experience in either: end user support, software support, computer hardware configuration and/or repair, Help Desk / Service Desk support.
• Experience interacting and working with third-level technicians/engineers is an asset.
• Demonstrated experience managing competing demands and working in fast-paced environment.
• Experience with Microsoft Active Directory Services and Systems Centre Configuration Manager (SCCM) is an asset.
• Ability to plan, prioritize and achieve goals in an efficient and productive manner.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
