Applications Support Analyst – 19642-1

Information Technology
Toronto, Ontario
Job ID:
Aishwarya RaiMicheal Raj

Our Banking Client in Toronto, ON is looking to hire an Application Support Analyst with Lean Six Sigma for a 6+ month contract with high possibility of extension.

As a Application Support Analyst with Lean Six Sigma, is responsible in supporting the Intelligent Process Automation Centre of Excellence. They are responsible for the Robotic Process Automation (RPA) of manual tasks/processes using Blue Prism.

Job Description:

Daily Job Duties/Activities:

  • Monitoring the running automated processes to watch for anomalies
  • Identifying anomalies and working with the business operations team and external lines of business to triage and assess the severity of anomalies
  • Working with the infrastructure team on coordinating/implementing changes to the automated processes (deploying updates to processes)
  • Working with the analytics team to produce metrics to assess the performance of the automated processes
  • Working with the development team on items triaged that require a code deployment/fix

Must-Have Skills/Experience:

• 3+ years of experience in a similar role

• Lean Six Sigma experience (black belt preferred)

• Experience with Automation tools and scripting


Nice-to-Have Skills:

• Experience with Robotics tools such as Blue Prism (highly preferred)

• Project Management and/or Business Analysis related experience (experience gathering requirements, liaising with business stakeholders, managing timelines and deliverables)


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