Business Analyst

  • Type: Full Time
  • Job #

Description:

  • Our client is one of the largest vaccine research and development and manufacturing sites in the world. Each year, we protect over seven million Canadians against infectious diseases and export vaccines to over 60 countries around the world. We emphasis on innovation and cutting-edge research provides an exciting environment for professionals to make a meaningful impact on world health.
  • We are seeking a highly motivated and self-driven System Analyst who possesses a blend of technical expertise, business analysis acumen and interpersonal skills. This individual will play a crucial role in supporting on-site manufacturing IT systems including the manufacturing execution system, data historian system, interfaces for integrated lab equipment, and related physical hardware/workstations. Beyond technical expertise, this role requires a robust set of people-oriented and relationship management skills. These are essential for seamless collaboration across different departments encompassing diverse skillsets and expertise, such as Digital, Operations, Automation, and Quality.

Expectations for candidate:

  • Computer Science or Engineering degree
  • 3+ years of experience in IT or automation environment
  • Natural curiosity and passion for technology
  • Experience with computer systems validation in pharmaceutical industry
  • Good understanding of IT Software Development Life Cycle (SLDC) and Project Management Methodologies
  • Ability to quickly learn manufacturing processes
  • Strong organizational and time-management skills
  • Excellent problem-solving and decision-making abilities
  • Effective communication skills (technical writing, verbal and presentation)
  • Self-driven with a passion for taking ownership for their work
  • Proven track record of successful independent work and self-sufficiency
  • Experience with manufacturing execution systems, data historian systems, automation and control systems is advantageous

Key Responsibilities:

  • Taking ownership of manufacturing IT system issues from inception to resolution, collaborating closely with users and support teams to troubleshoot and resolve.
  • Escalating and coordinating with local infrastructure team, global support teams and vendor if required to provide timely support and resolution to various system issues.
  • Drafting and maintaining documentation in alignment with GxP and client processes as required by deviations / change controls, including but not limited to architecture specifications, installation procedures, and detailed specification documents.
  • Providing in-person support of physical shop floor hardware/workstations (e.g. printers, scanners, WiFi bridges, ThinClient devices, peripherals).
  • Participating in on-call support for addressing system emergencies outside of regular business hours.
  • Driving system and process improvements to improve user experience and/or reduce required support and troubleshooting effort.

Organization/Business Function Background:

  • This role will report to the Digital Shop Floor Tools Lead and will be supporting all on-site manufacturing IT systems.

Location/Scope:

  • The job site is in Toronto, ON, Canada. Consistent on-site presence is mandatory for this role to facilitate troubleshooting and relationship management. This role may occasionally require after-hours support availability to address system emergencies as the manufacturing facilities operate on a 24/7 basis. Overtime hours must be agreed with management. Due to the nature of the job (production floor support) up to date vaccination and WHMIS certification is required. You must supply your own PPE.

Perks:

  • Opportunity to gain substantial training and experience with a broad array of manufacturing IT systems and equipment.
  • Diverse, equitable and inclusive work environment, where talents and expertise are highly appreciated, and collaboration and innovation thrive.
  • Work culture that fosters a healthy work-life balance and values the well-being and productivity of our team members.

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