Customer Service Representative (Peterborough, ON)

Our Public Sector client in Peterborough, ON is looking to hire a “Customer Service Representative” for 3 months of contract role.

As a “Customer Service Representative” you will serve as the first point of contact for callers in a call-centre environment, providing quality customer service and accurate information.

Responsibilities:

  • Listen carefully and understand customer requests and inquiries, in a high-volume inbound call centre
  • Leverage a knowledge base and informational materials to offer guidance to callers and provide them with accurate information
  • Escalate concerns/questions as needed
  • Represent our organization professionally to callers

The best person for this role is a quick learner who thrives in a fast-paced environment and enjoys the variety that comes along with working in a high-volume setting. They are engaging communicators, with strong people skills and a desire to help others.

If this sounds like you, we want to meet you! 

The Details:
This is a full-time temporary position, with a three-month contract to start and some possibility of extension. You will work Monday to Friday, during standard business hours.

Qualifications:

  • Experience in a customer service role in a call-centre environment
  • Experience using an online ticketing system, CRM, or similar platform, for handling and documenting calls
  • Bilingual in English/French is strongly preferred
  • Ability to pass a criminal record background check.
     

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

ewemi

Bilingual Customer Service Representative

Our large IT client is recognized by customers as Canada’s leading telecom company.

 

We are looking for a Bilingual Customer Service Representative to support the team.

Duration: 06+ months (Contract)

Location: Montreal, Quebec H4P 1V5

 

Job description:

  • Responsible for responding to customer requests in a prompt, accurate, and professional manner
  • Develop and maintain good client relationships while ensuring confidentiality
  • Work with both internal and external teams to ensure the customer’s needs are met
  • Process customer requests through utilization of the CRM tool
  • Manage and update the inventory system
  • Complete service orders
  • Process invoices and complete billing

 

Critical Qualifications/Competencies:

  • As required to meet customer’s needs, a background security check is required
  • Have a minimum of 3 years’ experience in customer service
  • Bilingualism in French/English is a strong asset
  • Detail oriented
  • Able to prioritize and multi-task at a high level
  • Able to solve problems analytically
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Self-motivated, self-governing, and accountable
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

LOOKING FOR MEANINGFUL WORK? WE CAN HELP

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Ewemi

IT Helpdesk

We are seeking an IT Helpdesk consultant who will be responsible for maintaining the client’s end user working environments that includes desktop & laptops, telephone handsets, printers and other peripherals for a 6 months contract assignment in Irvine, CA.

Our client is a multinational company that designs and builds electrical systems and provides services for the aerospace.

We at Ian Martin envision a world where everyone is connected in meaningful work and if you find great meaning in developing some of the most widely used products in the world, then we have the career path for you.

On a day to day basis your work will include:

  • Closely monitor ticket queue to provide quality assurance of tickets in progress. Responds to and resolves client inquiries concerning systems operation within established Service Level Agreements (SLA).
  • Answer technical and how to use inquiries.
  • Provide outstanding customer service.
  • Document all end user requests and interactions in ticketing system completing all steps as defined.
  • Provide technical account management for customers resolving issues and escalating when appropriate.
  • Provide fast response and maintain a high level of professionalism at all times.
  • Provides reports to management.
  • Track all open requests in the ticketing system and document all actions taken.
  • Diagnose, troubleshoot and resolve requests utilizing RDP, BigFix Remote Control, VPN Software, etc.
  • Build and maintain knowledge base and document procedures.
  • Document and manage Product Development issues to resolution.
  • Troubleshoot all inquiries regarding systems, hardware, software and operator problems.
  • Instruct users in the use of equipment, software, hardware and peripherals via telephone or email.

To perform above tasks, you must have below skills:

  • High level of integrity with strong work ethic
  • PC hardware troubleshooting and repair skills required
  • Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP required
  • Proficient with Windows XP, Win7 operating systems and Microsoft Office required
  • Certifications in Windows system management is a plus
  • Ability to react to high priority requirements with little or no notice, providing clear documentation and follow through
  • Ability to balance priorities and work alone or a team equally well
  • Ability to travel to office and data center locations for onsite support, as needed
  • Ability to work under minimal supervision
  • Good organization and project management skills with attention to details
  • Ability to document solutions and train other staff
  • Good verbal and written communication skills
  • Understanding of IP networking and SAN/NAS concepts.

Applicants with GED or above will be contacted by our team for a deeper level discussion about this role.

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

EWEMI

Customer Service Representative (St. Catharines, ON)

  • St. Catharines, ON
  • Temporary contract position (1 month, with possibility for extension) within the public sector
  • Stable day-time schedule, Monday to Friday during business hours
  • $17-$20 per hour
  • Bilingual (English/French) strongly preferred

You’re a customer service professional with call-centre experience, looking for a short-term opportunity through which you can make a meaningful difference in the lives of Ontarians.

You’re known for your friendly demeanor, professional and courteous phone presence, and your genuine care for the customers you serve. You put your customers first, and easily build connections as you operate with empathy, patience, and a sincere concern for solving their problems.

If you’re looking for a position where you can put your skills to use and start making a difference right away, look no further.

Our public sector client is currently seeking a Customer Service Representative to join their team on a temporary one-month assignment.

As our new customer service representative, you will serve as the first point of contact for callers in a call-centre environment, providing quality customer service and accurate information.

You will:

  • Listen carefully and understand customer requests and inquiries, in a high-volume inbound call centre
  • Leverage a knowledge base and informational materials to offer guidance to callers and provide them with accurate information
  • Escalate concerns/questions as needed
  • Represent our organization professionally to callers

The best person for this role is a quick learner who thrives in a fast-paced environment and enjoys the variety that comes along with working in a high-volume setting. They are engaging communicators, with strong people skills and a desire to help others.

If this sounds like you, we want to meet you! 

The Details:

This is a full-time temporary position, with a one-month contract to start and some possibility of extension. You will work Monday to Friday, during standard business hours. Depending on experience, you’ll earn between $17-$20 per hour.

Qualifications

  • Experience in a customer service role in a call-centre environment
  • Experience using an online ticketing system, CRM, or similar platform, for handling and documenting calls
  • Bilingual in English/French is strongly preferred
  • Ability to pass a criminal record background check 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Customer Service Representative (Guelph)

You’re a customer service professional with call-centre experience, looking for a short-term opportunity through which you can make a meaningful difference in the lives of Ontarians.

You’re known for your friendly demeanor, professional and courteous phone presence, and your genuine care for the customers you serve. You put your customers first, and easily build connections as you operate with empathy, patience, and a sincere concern for solving their problems.

If you’re looking for a position where you can put your skills to use and start making a difference right away, look no further.

Our public sector client is currently seeking a Customer Service Representative to join their team on a temporary one-month assignment.

As our new customer service representative, you will serve as the first point of contact for callers in a call-centre environment, providing quality customer service and accurate information.

You will:

  • Listen carefully and understand customer requests and inquiries, in a high-volume inbound call centre
  • Leverage a knowledge base and informational materials to offer guidance to callers and provide them with accurate information
  • Escalate concerns/questions as needed
  • Represent our organization professionally to callers

The best person for this role is a quick learner who thrives in a fast-paced environment and enjoys the variety that comes along with working in a high-volume setting. They are engaging communicators, with strong people skills and a desire to help others.

If this sounds like you, we want to meet you! 

The Details:

This is a full-time temporary position, with a one-month contract to start and some possibility of extension. You will work Monday to Friday, during standard business hours. Depending on experience, you’ll earn between $17-$20 per hour.

Qualifications

  • Experience in a customer service role in a call-centre environment
  • Experience using an online ticketing system, CRM, or similar platform, for handling and documenting calls
  • Bilingual in English/French is strongly preferred
  • Ability to pass a criminal record background check 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.