Customer Service Specialist

Our client provides high quality protective equipment and materials used in construction & safety related industries.  They require a Customer Service Specialist (Mon – Fri, 8:00 – 4:00) to work on a 3 month contract to start.  There is a strong possibility of extensions based on requirements and performance

Working as part of a small team, interacting with all businss units (sales,warehouse, freight, finance, etc;) the representative will:

  • Provide customer service according to the needs of the business and customers
  • Respond to customer inquiries and complaints utilizing the various Business Unit tracking systems
  • Monitor sales orders through the order fulfillment and invoicing process
  • Issue credit and debit memos, rebate processing

Skills Required:

  • Experience in systems, order entry, pricing, documentation and invoicing is required
  • Previous experience with SAP and/or Salesforce Service Cloud will be considered an asset
  • Excellent communication skill
  • Attention to detail
  • Comfortable working in a fast paced environment

 

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com.

We thank all who apply, however, only those selected for an initial interview will be contacted.

Damage Prevention Analyst

Our Client is one of the world's largest multinational oil and natural gas service companies.

We currently have an available contract assignment for Damage Prevention in Houston, TX.                              

The One- Call Center Damage Prevention Analyst primarily focuses on the processing of the One Call tickets and triaging of tickets to Operations.

Area of responsibility is gas transmission pipelines throughout the areas (Canada and US) where Gas Transmission has facilities. Support outside these areas may be expected occasionally if the need arises.

Specific Accountabilities:

  • Ensures compliance relating to documentation relating to Triage of One Call Tickets following practices
  • Ensures tickets are triaged within regulatory time frame
  • Ensures Operations is notified and provided information to conduct locating and marking activities associated with one call tickets

Scope/Dimensions:

  • Damage Prevention is critical in the safety of our people, assets and communities
  • Damage Prevention Program and Process are a regulator requirement in the United States
  • Damage Prevention applies to all GTM assets
  • Damage Prevention implements process and controls to keep GTM people, assets and communities safe

Contacts (Working Relationships):

  • Internal – peers in all business units, field personnel, supervisors, managers and directors
  • Internal – works closely with Safety & Reliability Team, PAC, GTM Field Operations, Asset Integrity & Technical Services Teams, including Integrity, Risk and IMS teams
  • External – peers in pipeline industry

Knowledge, Skills & Abilities: Required:

  • Minimum 3 years of Industry experience in a Damage Prevention/One Call related role or a combination of education and experience
  • Effective communication style – strong written, verbal and presentation skills

Preferred:

  • Post Secondary Education
  • Field related experience is a plus
  • Experience with One Call Centers

ABOUT THE IAN MARTIN GROUP:

Founded in 1957, the Ian Martin Group is North America’s most progressive recruitment and project-staffing firm. As a Certified B Corporation, the company meets comprehensive standards that measure its impact on employees, suppliers, community, and the environment.

Our guiding statement is: “building authentic connections around meaningful work."

The Ian Martin Group specializes in technical recruitment in Engineering, Telecom and IT. We also offer an affordable shortlisting staffing service that allows clients an opportunity to do "empowered hiring."

We thank all who apply, however, only those selected for an initial interview will be contacted.

 

ewemi

GEL – Call Center Representative III

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

We have an immediate opening for a Call Center Representative III for a 6+ months assignment in 4880 Cox Rd. Glen Allen, 23060

Work HOURS ARE 11A-8P

 

If you have the following skills, connect with us.

Specific Skills & Experience:

  • Associate degree or high school diploma/GED 6+ years of experience
  • Prior demonstrated experience working in a Customer service role.
  • Has knowledge of commonly-used concepts, practices, and procedures within a field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision.
  • Demonstrated analytical thinking/problem solving ability to think clearly and quickly and empathize in high-pressure clinical situations Tenacity & creativity in handling customer issues

edewemi

Help Desk Support

We have an immediate opening for a Help Desk Support for a Twelve month assignment in Wauwatosa, Wisconsin.

If you have the following skills, connect with us.

Skills:

  • Bachelor degree in Electronics, Computer Science, Information Technology, Biomedical or Associates degree and 2 years of related industry experience
  • Process Thinking:
  • Ability to learn/understand Biomedical functions
  • Ability to understand different Service Business functions/processes in the Biomedical space
  • Ability to understand Data Flows
  • Computer skills:
  • Microsoft Office Suite
  • Advanced Communication Skills:
  • Ability to communicate in person and on the phone in an effective manner
  • Ability to collaborate
  • Ability to concisely communicate over email and Instant Messaging
  • Ability to Multi-task and Work Independently:
  • Ability to manage & track multiple tasks and stay focused to close
  • Ability to adapt, shift focus if needed, but keep other tasks in mind for further work
  • Ability to determine when to ask questions on unanticipated variations, vs work independently
  • Attention to detail, accuracy and record keeping of work performed

Looking for Meaningful Work? We can help.        

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com.

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.
 

ewemi

 

Customer Service Representative (1-2 weeks – $29.90/hour)

As a Customer Service Representative for our Public Sector Client, you will have dynamic work each day, and be the first point of contact for all of their customers. There are many qualities that will help you to succeed in this role: attention to detail, confidence, strong communication, and most importantly, adaptability. 

You’re organized and detailed, capable of handling a wide variety of tasks accurately. You are also calm & patient – able to inspire confidence in customers and deal with complex situations in a competent manner. 

In addition, you’re a people person, a good listener, and a friendly and supportive coworker. If that sounds like you, you’ll fit right in with their team. 

Other specific duties will include: 

  • Provide quality customer services in a call center environment by providing timely and accurate information related to programs, products and services
  • Provide interpretation of guidelines, directives and procedures
  • Offer guidance and support to customers in completing documents and forms
  • Offer support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution 

Attributes & Qualifications 

The attributes of a great customer service rep: 

  • Outstanding communication skills, both written and spoken, with customers and co-workers
  • Ability to listen and understand a customer’s request
  • Task oriented with a strong work ethic and genuine desire to uphold the company vision
  • Excellent time management and organization skills
  • Strong problem solving skills with a solution based approach
  • Accountable and reliable
  • Courteous mannerism with a customer focus
  • Professional approach
  • Ability to be flexible 

Additionally, these qualifications will help you stand out: 

  • Experience in customer service where service was delivered in person and on the phone
  • Experience working in a high-volume inbound call center
  • Experience in retail sales or customer service an asset
  • Tech savvy with outstanding Microsoft Office and especially Excel skills 
  • Fluency in French is considered an asset. 

The Work Environment 

This is a short-term position (1-2 weeks), where you can accelerate your career growth by gaining valuable experience with a leading customer care organization. 

 

Looking for Meaningful Work? We can help. 

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.