Bilingual Customer Service Representative

Our large Engineering client is recognized by customers as Canada’s leading Automotive company.

We are looking for a Bilingual Customer Service Representative to support the team.

Duration: 12 months

Location: Montreal, QC

WHAT WE ARE LOOKING FOR

  • 3+ years customer service experience
  • Must be Bilingual, French and English
  • Intermediate Excel skills
  • Strong written and verbal communication
  • Extremely organized Education: High School diploma

Responsibilities:

  • Support customers in various position in the office.
  • Investigate customer claims for quality and transportation.
  • Document customer claims in various database
  • Organize material return and inspect parts upon return.
  • Print various report and order tags for the warehouse.
  • Track various parts shipment for inventory management.
  • Replace other clerks when they go in vacation.

Customer Service Specialist

Our client provides high quality protective equipment and materials used in construction & safety related industries.  They require a Customer Service Specialist (Mon – Fri, 8:00 – 4:00) to work on a 3 month contract to start.  There is a strong possibility of extensions based on requirements and performance

Working as part of a small team, interacting with all businss units (sales,warehouse, freight, finance, etc;) the representative will:

  • Provide customer service according to the needs of the business and customers
  • Respond to customer inquiries and complaints utilizing the various Business Unit tracking systems
  • Monitor sales orders through the order fulfillment and invoicing process
  • Issue credit and debit memos, rebate processing

Skills Required:

  • Experience in systems, order entry, pricing, documentation and invoicing is required
  • Previous experience with SAP and/or Salesforce Service Cloud will be considered an asset
  • Excellent communication skill
  • Attention to detail
  • Comfortable working in a fast paced environment

 

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com.

We thank all who apply, however, only those selected for an initial interview will be contacted.

 

ewemi

Order Fulfillment Specialist III

Our Client is one of the world's largest Power generation industry is currently looking for Order Fulfillment Specialist III

LOCATION: La Prairie, Quebec

CONTRACT: 7 months with a possibility of extension.

START DATE: ASAP (Urgent Need)

PAY TYPE: Hourly

Order Fulfillment Specialist is responsible for ensuring that the specified scope (package /material) is completely delivered at the required location and at the right time as per contractual requirement.

Essential Responsibilities:

  • Ensures that all Progress reports are received from the suppliers in the correct form at the correct time.
  • Order Fulfillment Specialist shall review the report and further provide his/her comments.
  • Shall lead Kick Off Meeting to define the co-ordination procedure for Expediting set up the Buyer.
  • Shall ensure that the Contractor's baseline schedule is available for tracking and monitoring.
  • Actively supports engineering & quality discipline for expediting of critical documentation.
  • OFS shall also review and monitor critical documents submittal and approval status with
  • Engineering and Quality function for timely release of Manufacturing clearance to meet On time delivery target.
  • Ensures that order fulfillment plans (desk & physical intervention) are prepared, maintained and updated in timely fashion.
  • Expedites the suppliers for progress of packages allocated for his scope including coordination with internal disciplines to meet the project on-time deliveries.
  • Checks progress by conducting supplier visits/walk downs (also unannounced, if there is suspicion of irregularities) at the manufacturer’s premises and their suppliers, on the manufacturing shop floors or in their offices.
  • PLAN-vs.-ACTUAL comparative analysis of manufacturing planning, raw material procurement and actual manufacturing activities. OFS shall share Expediting Visit Reports timely with the Project Team.
  • Conducts Desk Expediting Review Meetings with Suppliers and share Minutes of Meeting with the Project Team.
  • In case of deviations from specifications (non-conformances), assessing the effect thereof on achieving on-time delivery in coordination with Engineering/Supplier Quality.
  • Works with the suppliers to overcome delays with a concurred mitigation plan.
  • Shall highlight any bottlenecks reported by Supplier as Areas of concern.
  • Shall provide MTA User Guide (upon MTA availability) to Supplier for better understanding of the tool.
  • All MTA related queries during execution shall be addressed by OFS with support of individual function /MTA key user.
  • Shall support Sourcing team/PPLM for claim management in case of supplier delays or time extension to be issued where delay is not attributable to supplier.
  • OFS to issue relevant notifications to supplier for delays.
  • OFS to support Sourcing team for issuing Contractual Letters to Suppliers.
  • Shall be responsible for GRN to be entered in SAP/ERP system and ensure it reflects accurate OTD.
  • OFS to estimate the budget for order fulfillment activities when required. Shall provide standard Order Fulfillment requirement to Sourcing team for incorporation in Purchase Order.
  • Shall discuss & prepare Overall Time Schedule with Supplier prior to Order Placement. Shall provide Supplier Performance feedback to Sourcing/Commodity Leader.
  • Shall follow all Order Fulfillment Processes & Tools.

Key Performance Indicators:

  • On-time complete delivery of specified material / package as per PO.
  • Accuracy and timeliness of reporting.
  • Adherence to the global processes and IT Tools for expediting, Works as per the spirit & the letter Integration.
  • Qualifications, Competencies & Experience Education bachelor’s degree in engineering / Additionally at least 5 years of relevant experience is required.
  • Specific knowledge Proven knowledge of the products being procured / monitored.
  • Basic knowledge of Quality.
  • Basic commercial awareness.
  • Basic knowledge on planning and scheduling associated with the production of thermal power plant equipment’s.
  • Bilingual with English & French
  • Skills Pro-active Networking and communication skills Problem solving attitude Organizational skills including prioritization and resource deployment.
  • Ability to write reports, business correspondence and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers.
  • Flexible with Frequent Travels.

ewemi

GEL – Call Center Representative III

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

We have an immediate opening for a Call Center Representative III for a 6+ months assignment in 4880 Cox Rd. Glen Allen, 23060

Work HOURS ARE 11A-8P

 

If you have the following skills, connect with us.

Specific Skills & Experience:

  • Associate degree or high school diploma/GED 6+ years of experience
  • Prior demonstrated experience working in a Customer service role.
  • Has knowledge of commonly-used concepts, practices, and procedures within a field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision.
  • Demonstrated analytical thinking/problem solving ability to think clearly and quickly and empathize in high-pressure clinical situations Tenacity & creativity in handling customer issues

edewemi

Help Desk Support

We have an immediate opening for a Help Desk Support for a Twelve month assignment in Wauwatosa, Wisconsin.

If you have the following skills, connect with us.

Skills:

  • Bachelor degree in Electronics, Computer Science, Information Technology, Biomedical or Associates degree and 2 years of related industry experience
  • Process Thinking:
  • Ability to learn/understand Biomedical functions
  • Ability to understand different Service Business functions/processes in the Biomedical space
  • Ability to understand Data Flows
  • Computer skills:
  • Microsoft Office Suite
  • Advanced Communication Skills:
  • Ability to communicate in person and on the phone in an effective manner
  • Ability to collaborate
  • Ability to concisely communicate over email and Instant Messaging
  • Ability to Multi-task and Work Independently:
  • Ability to manage & track multiple tasks and stay focused to close
  • Ability to adapt, shift focus if needed, but keep other tasks in mind for further work
  • Ability to determine when to ask questions on unanticipated variations, vs work independently
  • Attention to detail, accuracy and record keeping of work performed

Looking for Meaningful Work? We can help.        

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com.

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.
 

ewemi

 

Help Desk Support

We have an immediate opening for a Help Desk Support for a Twelve month assignment in Wauwatosa, Wisconsin.

If you have the following skills, connect with us.

Skills:

  • Bachelor degree in Electronics, Computer Science, Information Technology, Biomedical or Associates degree and 2 years of related industry experience
  • Process Thinking:
  • Ability to learn/understand Biomedical functions
  • Ability to understand different Service Business functions/processes in the Biomedical space
  • Ability to understand Data Flows
  • Computer skills:
  • Microsoft Office Suite
  • Advanced Communication Skills:
  • Ability to communicate in person and on the phone in an effective manner
  • Ability to collaborate
  • Ability to concisely communicate over email and Instant Messaging
  • Ability to Multi-task and Work Independently:
  • Ability to manage & track multiple tasks and stay focused to close
  • Ability to adapt, shift focus if needed, but keep other tasks in mind for further work
  • Ability to determine when to ask questions on unanticipated variations, vs work independently
  • Attention to detail, accuracy and record keeping of work performed

Looking for Meaningful Work? We can help.        

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com.

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.
 

ewemi

 

Customer Service Representative (1-2 weeks – $29.90/hour)

As a Customer Service Representative for our Public Sector Client, you will have dynamic work each day, and be the first point of contact for all of their customers. There are many qualities that will help you to succeed in this role: attention to detail, confidence, strong communication, and most importantly, adaptability. 

You’re organized and detailed, capable of handling a wide variety of tasks accurately. You are also calm & patient – able to inspire confidence in customers and deal with complex situations in a competent manner. 

In addition, you’re a people person, a good listener, and a friendly and supportive coworker. If that sounds like you, you’ll fit right in with their team. 

Other specific duties will include: 

  • Provide quality customer services in a call center environment by providing timely and accurate information related to programs, products and services
  • Provide interpretation of guidelines, directives and procedures
  • Offer guidance and support to customers in completing documents and forms
  • Offer support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution 

Attributes & Qualifications 

The attributes of a great customer service rep: 

  • Outstanding communication skills, both written and spoken, with customers and co-workers
  • Ability to listen and understand a customer’s request
  • Task oriented with a strong work ethic and genuine desire to uphold the company vision
  • Excellent time management and organization skills
  • Strong problem solving skills with a solution based approach
  • Accountable and reliable
  • Courteous mannerism with a customer focus
  • Professional approach
  • Ability to be flexible 

Additionally, these qualifications will help you stand out: 

  • Experience in customer service where service was delivered in person and on the phone
  • Experience working in a high-volume inbound call center
  • Experience in retail sales or customer service an asset
  • Tech savvy with outstanding Microsoft Office and especially Excel skills 
  • Fluency in French is considered an asset. 

The Work Environment 

This is a short-term position (1-2 weeks), where you can accelerate your career growth by gaining valuable experience with a leading customer care organization. 

 

Looking for Meaningful Work? We can help. 

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.