Customer Service Representative

You’re a customer service professional with call-centre experience, looking for a short-term opportunity through which you can make a meaningful difference in the lives of Ontarians.

You’re known for your friendly demeanor, professional and courteous phone presence, and your genuine care for the customers you serve. You put your customers first, and easily build connections as you operate with empathy, patience, and a sincere concern for solving their problems.

If you’re looking for a position where you can put your skills to use and start making a difference right away, look no further.

Our public sector client is currently seeking a Customer Service Representative to join their team on a temporary three-month assignment.

As our new customer service representative, you will serve as the first point of contact for callers in a call-centre environment, providing quality customer service and accurate information.

You will:

  • Listen carefully and understand customer requests and inquiries, in a high-volume inbound call centre
  • Leverage a knowledge base and informational materials to offer guidance to callers and provide them with accurate information
  • Escalate concerns/questions as needed
  • Represent our organization professionally to callers

The best person for this role is a quick learner who thrives in a fast-paced environment and enjoys the variety that comes along with working in a high-volume setting. They are engaging communicators, with strong people skills and a desire to help others.

If this sounds like you, we want to meet you! 

 The Details:

This is a full-time temporary position, with a three-month contract to start and some possibility of extension. While standard working hours are Monday to Friday, during standard business hours, our client needs candidates who have the flexibility to work weekend and possibly overnight shifts upon request. The pay rate is $20 per hour.

Qualifications

  • Experience in a customer service role in a call-centre environment
  • Experience using an online ticketing system, CRM, or similar platform, for handling and documenting calls
  • Fluent English is a must have
  • Ability to pass a criminal record background check 

 ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

 If you’re a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

#MON

Customer Support Coordinator

We are seeking a Customer Support Coordinator who will be responsible to provide service and support individual applicants related to background check registration and payment for a 12 months contract assignment in Pasadena, CA.

Our client is an international digital security company providing software applications and security to personal devices.

We at Ian Martin envision a world where everyone is connected in meaningful work and if you find great meaning in developing some of the most widely used products in the world, then we have the career path for you.

On a day to day basis your work will include:

·        Answer customer calls and address case resolutions in ticketing system 

·        Respond to customer inquiries in a timely manner 

·        Help customers complete registration and payment 

·        Maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction 

·        Identify and escalate priority issues 

·        Track and route problems and requests 

·        Retain records of all conversations and document resolutions 

·        Conduct customer inquiries to determine nature of problem 

·        Collaborate with Team members to identify and resolve technical issues 

·        Inform customers by explaining procedures, answering questions, and providing information 

·        Follow defined processes and policies, such as compliance to escalation procedures and customer support processes 

·        Help create and maintain training manuals or internal process documents 

·        Other job duties as assigned

To perform above tasks, you must have below skills:

·        Strong phone and verbal and listening communication skills

·        Ability to diagnose and resolve basic computer/technical issues 

·        Knowledge of service call tracking applications 

·        Knowledge and experience of customer service practices 

·        Experience dealing with the public 

·        Be able to pass background checks conducted by law enforcement agencies 

·        Willing and able to learn 

·        Possess a strong customer support focus 

·        Energetic and results oriented 

·        Keen attention to detail 

·        Team player 

·        Autonomous 

·        Flexible Ability to multi-task

Applicants with a High School Diploma or above will be contacted by our team for a deeper level discussion about this role.

Looking for Meaningful Work? We can help.

If you’re a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

#MON

Outbound Call Representative (North Bay, ON)

There is an anticipated need for articulate Outbound Call Representatives with fluency in English. It involves lots of calling, diligent tracking of information, and some good old-fashioned detective work.

Specifically, you will: 

  • Receive an unstandardized list of people to be contacted, with varying levels of information
  • Contact each of those people, persisting until you reach them
  • Inform people of critical information, and what steps they need to take after the call
  • Tactfully handle people in various states of mind, from calm, to afraid, to angry
  • Track your activity and the results for accurate records

If you’ve done customer interviewing or surveying in the past, or worked in a call-centre, this work will feel familiar.

The Details: 

This is a full-time, temporary position (6-month contract). You’ll be set up to work remotely, and various shifts are available. Wage will be $17 per hour for those who reside in the North Bay and surrounding region.

Qualifications 

Here’s what you’ll need: 

  • Experience working in a public-facing role, making outbound calls
  • Ability to read, speak, and write in English
  • High-school diploma or equivalent
  • Experience using computers to enter data (MS Office preferred)

Anything on this list would make you a top candidate: 

  • Experience working in an outbound call centre
  • Ability to read, speak, and write in a second language other than English

About Ian Martin Group: 

At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies. As a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

#MON

Outbound Call Representative (Guelph, ON)

There is an anticipated need for articulate Outbound Call Representatives with fluency in English. It involves lots of calling, diligent tracking of information, and some good old-fashioned detective work.

Specifically, you will: 

  • Receive an unstandardized list of people to be contacted, with varying levels of information
  • Contact each of those people, persisting until you reach them
  • Inform people of critical information, and what steps they need to take after the call
  • Tactfully handle people in various states of mind, from calm, to afraid, to angry
  • Track your activity and the results for accurate records

If you’ve done customer interviewing or surveying in the past, or worked in a call-centre, this work will feel familiar.

The Details: 

This is a full-time, temporary position (6-month contract). You’ll be set up to work remotely, and various shifts are available. Wage will be $17 per hour for those who reside in the Guelph and surrounding region.

Qualifications 

Here’s what you’ll need: 

  • Experience working in a public-facing role, making outbound calls
  • Ability to read, speak, and write in English
  • High-school diploma or equivalent
  • Experience using computers to enter data (MS Office preferred)

Anything on this list would make you a top candidate: 

  • Experience working in an outbound call centre
  • Ability to read, speak, and write in a second language other than English

About Ian Martin Group: 

At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies. As a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

#MON

Outbound Call Representative (Peterborough, ON)

There is an anticipated need for articulate Outbound Call Representatives with fluency in English. It involves lots of calling, diligent tracking of information, and some good old-fashioned detective work.

Specifically, you will: 

  • Receive an unstandardized list of people to be contacted, with varying levels of information
  • Contact each of those people, persisting until you reach them
  • Inform people of critical information, and what steps they need to take after the call
  • Tactfully handle people in various states of mind, from calm, to afraid, to angry
  • Track your activity and the results for accurate records

If you’ve done customer interviewing or surveying in the past, or worked in a call-centre, this work will feel familiar.

The Details: 

This is a full-time, temporary position (6-month contract). You’ll be set up to work remotely, and various shifts are available. Wage will be $17 per hour for those who reside in the Peterborough and surrounding region.

Qualifications 

Here’s what you’ll need: 

  • Experience working in a public-facing role, making outbound calls
  • Ability to read, speak, and write in English
  • High-school diploma or equivalent
  • Experience using computers to enter data (MS Office preferred)

Anything on this list would make you a top candidate: 

  • Experience working in an outbound call centre
  • Ability to read, speak, and write in a second language other than English

About Ian Martin Group: 

At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies. As a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

#MON

Outbound Call Representative (Toronto, ON)

There is an anticipated need for articulate Outbound Call Representatives with fluency in English. It involves lots of calling, diligent tracking of information, and some good old-fashioned detective work.

Specifically, you will: 

  • Receive an unstandardized list of people to be contacted, with varying levels of information
  • Contact each of those people, persisting until you reach them
  • Inform people of critical information, and what steps they need to take after the call
  • Tactfully handle people in various states of mind, from calm, to afraid, to angry
  • Track your activity and the results for accurate records

If you’ve done customer interviewing or surveying in the past, or worked in a call-centre, this work will feel familiar.

The Details: 

This is a full-time, temporary position (6-month contract). You’ll be set up to work remotely, and various shifts are available. Wage will be $20 per hour for those who reside in the Toronto and the surrounding region.

Qualifications 

Here’s what you’ll need: 

  • Experience working in a public-facing role, making outbound calls
  • Ability to read, speak, and write in English
  • High-school diploma or equivalent
  • Experience using computers to enter data (MS Office preferred)

Anything on this list would make you a top candidate: 

  • Experience working in an outbound call centre
  • Ability to read, speak, and write in a second language other than English

About Ian Martin Group: 

At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies. As a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

#MON