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We have an immediate opening for an: Senior Business Systems Analyston a 06 months long assignment extension beyond, in Cambridge, Massachusetts , USA.
Help set implementation best practices in client use of Account Plan tool to address business challenges via a prescriptive approach to Customer Success and tool configuration best practices – Facilitate & validate success metrics – Work cross-functionally within the team to identify opportunities and risks, and present recommendations & solutions. – Facilitate conversations through a variety of tactics, to ensure team is on track to seeing maximal value from the product
What you'll do: –
Assist with onboarding of new solution set Business process & best practice documentation -Consult on system design -Assist with User Acceptance Testing (UAT) -Evaluate external data systems and design requirements to understand level of effort for integrating to the tool -Recommend best practice use case of Account Management tool based on understanding of customer's business, use cases, success criteria for getting value, and data -Understand database management to deliver external customer data to the tool's warehouse for consumption by SFDC -Help configure features of the “account plan” application, including rules, reports, dashboards, Calls to Action (alerts), playbooks, health scores, surveys, automated emails, workflow, account hierarchies, and Relationships
Experience managing cross functional teams within a customer organization to support a joint outcome
Passion for customer success & excellence
Strong proficiency in Salesforce is a MUST
Top Skills Needed for the role:
Skill 1 – Experience in implementation of Account Management/Planning Tools
Skill 2 – 5+ years of recent technical experience is required, e.g., implementing Salesforce or other CRM, handling technical support cases, Technical Account Manager for a B2B company, etc.
Skill 3 – SFDC implementation, data model (standard and custom objects), REST API, Administrator, Managed Package
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at firstname.lastname@example.org . We encourage all qualified candidates to apply.