Documentation Specialist

Information Technology
Toronto, Ontario
Job ID:

Our client in Toronto, ON is looking to hire a Documentation Specialist to prepare technical and end user procedural and process documentation, data entry and client services support for a 12 months of contract role (possible to extend for another 12 months).

As a Documentation Specialist, here is the description;

Resource Responsibilities:

  • Two-to-five (2-5) years of technical editing / writing experience
  • Strong familiarity with ITSM frameworks (e.g. ITIL)
  • Proven working experience in business process redesign and technical writing of processes and procedures
  • Strong command of English grammar and punctuation
  • Ability to translate technical information into simpler terms for non-technical audiences
  • Abilty to grasp complex technical concepts and make them easily understandable in text and pictures
  • Ability to manage multiple writing assignments under tight deadlines
  • Ability to focus on deadlines and deliverables
  • Ability to work alone and as part of a team
  • Proficiency in the use of Microsoft Office products, especially Word, Visio, Excel, PowerPoint and SharePoint
  • Experience developing and applying Microsoft Word styles and templates
  • Basic familiarity with the SDLC and software development
  • Familiarity with end-to-end testing and documenting outcomes


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