Our client in Toronto, ON is looking to hire a Documentation Specialist to prepare technical and end user procedural and process documentation, data entry and client services support for a 12 months of contract role (possible to extend for another 12 months).
As a Documentation Specialist, here is the description;
- Two-to-five (2-5) years of technical editing / writing experience
- Strong familiarity with ITSM frameworks (e.g. ITIL)
- Proven working experience in business process redesign and technical writing of processes and procedures
- Strong command of English grammar and punctuation
- Ability to translate technical information into simpler terms for non-technical audiences
- Abilty to grasp complex technical concepts and make them easily understandable in text and pictures
- Ability to manage multiple writing assignments under tight deadlines
- Ability to focus on deadlines and deliverables
- Ability to work alone and as part of a team
- Proficiency in the use of Microsoft Office products, especially Word, Visio, Excel, PowerPoint and SharePoint
- Experience developing and applying Microsoft Word styles and templates
- Basic familiarity with the SDLC and software development
- Familiarity with end-to-end testing and documenting outcomes
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