Help Desk Support Intermediate

Category:
Information Technology
Industry:
Telecom
Type:
Contract
Location:
Scarborough, Ontario
Job ID:
#156241
Recruiter:
Rashmi Bommar

Our large IT client, is recognized by customers as Canada’s leading Communication company.

We are looking for a Help Desk Support Intermediate to support the team.

Duration: 12 months

Location: Scarborough, Ontario M1S 4B5

DESCRIPTION          

Working independently to resolve IT issues for Bell Media’s On Air production, supporting newsrooms, studios and control rooms. You will provide technical expertise and support to ensure all issues are resolved in a timely fashion; additionally you will participate in system maintenance, hardware upgrades, and installation and support of business applications.

WHAT WE ARE LOOKING FOR

  • Minimum of 2 years experience with:
  • Troubleshooting IT issues for Windows 7 workstations and MS Office 2010
  • Knowledge of network technologies (TCP/IP VPN, DHCP)
  • Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM)
  • Experience with mobile devices and (McAfee  EMM/BES)
  • Experience using SCCM (remote control console)
  • Experience with Exchange Management Console – (2010)
  • Experience with Active Directory
  • Experience with HP Service Manager
  • Strong time management and organizational skills
  • Strong communication skills and ability to work well under pressure
  • Diploma or Degree in Computer Studies or related field an asset.

RESPONSIBILITIES INCLUDE

  • Mandatory shift work required including evenings, weekends and holidays
  • Ability to work independently at all times
  • Work with users and other technical personnel to resolve problems
  • Responsible for On Air production support including newsrooms/studios/control rooms
  • Knowledge of Production applications an asset (iNews, PRX, Harris systems)
  • Answers telephone support requests
  • Manage assigned tickets in a timely fashion
  • Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied
  • Work with users and other technical personnel to resolve problems
  • Participates in system maintenance, upgrades, etc
  • Installs / upgrades business applications
  • Supports remote access (Citrix, VPN, WAN) to business applications
  • Supports corporate email on mobile devices
  • Creates and updates technical documents for knowledge database

LOOKING FOR MEANINGFUL WORK? WE CAN HELP

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Ewemi