Helpdesk / Network Specialist

Information Technology
Toronto, Ontario
Job ID:
Joanna Mamo

Help Desk / Network Specialist

A full-service Network Operations Centre and Helpdesk company Headquartered in Ontario, Canada and servicing North America and Overseas is looking for a

They are seeking a full-time technical NOC and Helpdesk Specialist to the growing team. This is an in-office role and requires experience with PSA/RMM tools with a focus on Managed IT Services based on NOC and HelpDesk Operations

Responsibilities and Duties

  • Reporting to a senior team leader, the candidate shall perform daily tasks as assigned such as (but not limited to):
  • Handling phone service calls from clients requiring assistance
  • Providing remote technical support to all clients at various different support levels
  • Responding to technical alert notifications on client servers and network appliances
  • Creating and managing technical tickets
  • Managing IT related alerts and notifications
  • Coordinating with other team members
  • Working to build best-in-breed managed technical solutions

Qualifications and Skills

  • Windows Server 2003-2012 (including R2)
  • MS Hyper-V
  • VMWare ESXi
  • Windows Desktop OS (XP-7)
  • Active Directory, DNS, DHCP
  • Backup technologies such as Windows Server Backup, VEEAM, BackupExec, Acronis
  • Antivirus and antispam technologies
  • Networking appliances such as commercial-grade firewalls, switches, routers, etc.
  • Internet / networking concepts such as VPN, Public DNS, Dynamic DNS
  • Office 365

Nice to have Technical Skills to mention:

  • PSA system, such as Autotask, ConnectWise
  • RMM system, such as AEM, Labtech
  • Linux considered an asset
  • Knowledge of hosting concepts considered an asset
  • Knowledge of Managed IT Services concepts

General Skills:

  • Excellent verbal and written English communication skills, including ability to communicate effectively with both IT and business personnel.
  • Demonstrated ability to prioritize tasks and resolve problems in a timely manner
  • Ability to multi-task and work in a fast-paced and stressful environment