Business Analyst – BNSJP00013172

Our Banking  Client in Toronto, ON is looking to hire a Junior Business Analyst  for 6+ month contract opportunity.

As a Junior Business Analyst, candidate is responsible providing support to two Senior VP’s This includes 2(two) VP calendar management, expense processing, presentation deck creation, portfolio reporting and ad-hoc demand management

Job Responsibilities:  

  • Prepare agendas and decide for committee, board and other meetings.
  • Supervise general office duties such maintaining records management systems and performing basic bookkeeping work.
  • Make arrangements for travel, planning meetings, etc.
  • Support VP for ad-hoc requests, calendar management, and executive support
  • Providing reports and statistical information to management as required and in a timely manner
  • Support the development, monitoring and statistical analysis of KPI’s
  • Collaborate with technology owners within GWRT for report consolidation, analysis of business processes and to propose improvements
  • Support the design and documentation of Dashboards and reports on a regular recurring or and ad-hoc basis
  • Providing support to Leaders within GWRT as required and working with management to understand weekly, monthly and quarterly business performance
  • Providing support to Leaders within GWRT as required and working with management to understand weekly, monthly and quarterly business performance
  • Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement
  • Building effective working relationships across the team and with various business line, internal and external stakeholders
  • Maintaining a high level of client service
  • Facilitating a culture of open and honest communication sessions, touch-base and team meetings
  • Providing reports and statistical information to management as required and in a timely manner

Must Have skills:

  • 0-2 years’ experience working with Microsoft Office Suite: Word, PowerPoint (preparing materials), Excel, Office 365 (managing calendars)
  • Intermediate – Advanced Excel skills – ability to create pivot tables and assist with reporting as needed
  • Excellent verbal and written communication skills; high ability to multi-task
  • Excellent organization skills – able to ensure VP’s schedules are updated daily.

Nice to have:

  • Previous calendar experience
  • PowerBI and/or Tableau experience
  • Previous Finance experience is a plus
  • Interest in technology and career development in technical field is a plus

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

IT – Applications Developer – Intermediate – 26699

Our Banking Client in Toronto, ON is looking to hire a SAS Developer for 6+ month contract role with possibility of extension

As a SAS Developer, candidate is responsible in SAS coding in both mainframe and UNIX, testing, completing artefacts, completing exit reports, and other development tasks working in a waterfall environment.

Job Responsibilities:  

Employee Value Proposition (EVP): Role will increase your knowledge with SAS development. Will be working with new technologies in a fast-paced banking environment.

Must-Have Skills/Experience:

  • 4+ years of SAS development experience
  • Experience with both Mainframe and UNIX
  • Experience with Oracle database

Nice to Have:

  • Shell Scripting experience
  • Familiarity with other ETL technologies such as Syncsort and/or Informatica

Soft Skills:

  • Excellent verbal and written communication skills
  • Problem-solving skills, customer service and interpersonal skills
  • Ability to work independently and manage one’s time

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Analyst/Developer – Specialty – BNSJP00012715

Our Banking Client in Toronto, ON is looking to hire a UI Developer with The Quantitative Trading Solutions group for 8+ months of contract role with possibility of extension

As a UI Developer, the candidate is responsible to work on the trading floor and manage US and Canadian stocks and equities.

Job Responsibilities:  

Story Behind the Need

Candidate Value Proposition

  • The successful candidate will have the opportunity to cross multiple lines of business as they autonomously develop and support the new algorithmic trading platform for traders and end users.

Typical Day in Role

  • Analyze highly complex business requirements; generate technical specifications to design or redesign complex software components and applications • Act as an expert technical resource for modeling, simulation and analysis efforts • Leverage industry best practices to design, test, implement and support a solution • Assure quality security and compliance requirements are met for supported area • Be flexible and thrive in an evolving environment • Adapt to change quickly and adjust work accordingly in a positive manner

Candidate Requirements/Must Have Skills:

  • 3 + years UI Development using Angular 2.0
  • 3 + years development with JavaScript frameworks (React.JS OR Ember.JS OR Meteor.JS OR Backbone.JS
  • Strong communication skills to translate technical requirements to business users
  • 2 -4 years’ experience managing SDLC projects using Agile methodology

Nice-To-Have Skills:

  • Experience with Grid Controls (UI Controls) is a plus and will be prioritized
  • React.JS experience will be prioritized
  • Experience with WebSocket and back end Java experience is a plus as the candidate will be communicating with web servers on the back end
  • Experience with Realtime streaming applications is a plus 

Degrees or certifications:

  • Bachelor's degree in a technical field such as computer science, computer engineering or related field required

Soft Skills:

  • Customer Centric Skills

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Client Escalations Coordinator – 26534

Our Banking Client in Toronto, ON is looking to hire a Client Escalation Coordinator  for 12+ months of contract role with possibility of extension

As a Client Escalation Coordinator, candidate is responsible to support required for backlog of escalations + ongoing escalation volumes

Job Responsibilities:  

GROUP INFORMATION? This team is part of the credit cards product LOB. The pre-paid business was previously a part of deposits; however, this department has moved over to cards in the last year. The credit card group consists of more tenured staff, they are responsible for all-inclusive benefits for the entire Clients credit card portfolio. Such benefits include medical, trip cancellation, lounge access, nexus benefits, etc. The pre-paid business out-sources a chunk of its operations to 3rd parties – there are limitations of what the bank can do to service the client. Certain issues must be escalated to head office. This team is easy to get along with, they dedicated and like to have fun. There is a fair bit of comradery.

EVP (Employee Value Proposition): The Client is a purpose driven organization; they are focused on doing what is right for the client. Client puts themselves in the shoes of the client to see things from their perspective. This role is hands on in regard to this perspective – the resource will deal with real life situations where clients are in need of assistance. The resource will be empowered to make decisions that will help clients and resolve various situations. This role is very fulfilling – the resource can go home knowing they spent the day helping clients.

WHAT IS THE PROJECT THE CONTRACTOR WILL BE WORKING ON? Not a project, ongoing support is needed for escalations

Who Will the Candidate Be Working with on a Daily Basis? During training, the resource will work closely with 3 pre-paid staff members to learn the processes and systems. Once trained, the resource will work with clients, banking centre leads, and representatives from client care groups. There is a blend of working with front line staff to resolve issues and communicating with the client.

Daily Job Duties/Activities: This resource is accountable for supporting the day-to-day handling of client escalations related to the Smart Prepaid product and inclusive credit card benefits and insurance.

•Review client escalations and coordinate with internal and external partners to resolve the issue and respond to the client in a timely manner

•Support day-to-day relationship management and operational/technical issues for Smart Prepaid cards and all Credit Cards benefits.

•Weigh reasonability against operational considerations and program/product policies to best resolve the issue in a timely and efficient manner

•Recommend updates to products, process and client communications to improve the client experience

•Work with partners across the Bank and external partners / vendors to support the business

•Work closely with Frontline teams to create internal awareness and education about the programs and support Frontline colleagues with knowledge and tools to help meet client needs

•Articulate a direction to other partners who may be engaged in the solution implementation

•Once escalations have levelled out this resource will work on projects where they will use their client escalation expertise to provide input on enhancements to processes and procedures –  they will act as the SME on how changes will impact client experience

MUST HAVES

•3-4 years of experience in a front-line customer service role (could be face to face or contact centre experience – they must have an understanding of what is required to service a client)

•Banking experience

•Familiar with payment products, some experience with credit or debit cards

•MS Office, proficient in Excel, and PowerPoint

NICE TO HAVE:

•Experience with pre-paid cards

•University degree

•Familiar payment industry systems – TSYS, FDR

Soft Skills

•Strong communication skills, both written and verbal

•Ability to build rapport with individuals across the bank

•Ability to apply an analytical mindset to complex situations to identify the most efficient solution to meet the needs of the client

•Goes above and beyond to deliver results

 

STAR CANDIDATE? Someone who is outgoing, eager, and looking to integrate with the team.

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi