Technical Business Analyst

Technical Business Analyst

Reporting to the Manager of Innovation and Projects, the IT Business Analyst will act as the technical liaison and consultant for the Technology and Information Systems department (TIS). 

Essentially, the Business analyst (BA) is responsible for understanding what the objective of a project/initiative is, leading to how to achieve it, managing any changes to the objective and ensuring that all deliverables are aligned with the desired end state. Working with the business partners in consultation with other ITS Department staff to determine requirements for, develop specifications for, evaluation, acquisition and implementation of Corporate technologies that meet their needs and are compatible with the corporate application, data, and technology architectures.

The candidate will be responsible for:

  • Providing leadership in developing business analysis plans that implement advanced strategies for gathering, reviewing, analyzing and refining user requirements and business processes.
  • Playing a lead role in eliciting user requirements, developing and refining requirements, building business process models and creating quality/test documentation used to support and drive the goals of the business analysis plan or TIS BA initiatives.
  • Gathering the products (outputs) of business analysis plans or fact-finding initiatives and translate what has been collected into comprehensive documents (e.g. flowcharts, wireframes, Business Requirement Documents –BRD, Use-Cases etc.) used to clearly define project/departmental goals.  
  • Working closely with business partners, process experts, vendors, technical architects, subject matter experts and IT staff to support the documentation of design and/or development of solutions that meet user/business/project requirements and their intended goals
  • Contributing to and participating in request for proposal initiatives (RFP) or town recruitment process that may include requirements documentation, vendor product reviews, vendor evaluation and vendor selection.
  • Acting as a liaison between the various departments and TIS to proactively identify and bring strategic initiatives from concept to implementation ensuring service excellence to TIS internal and external clients
  • Providing support during a project in eliciting and clarifying project requirements and leading teams to “right-fit” solutions while balancing project constraints.
  • Developing and documenting quality/testing plans, test cases, test data samples and solution verification checklists that support the sign-off, acceptance and delivery of TIS solutions  
  • Identifying and reporting business processes and procedures that may benefit from a business analyst review
  • Supporting the preparation of end user documentation and development of training plans as part of IT initiatives that require training.

The successful candidate will possess:

  • A four-year degree in Business Administration, Engineering, Computer Science, Management Information Technology or equivalent
  • Certification as a Certified Business Analyst Professional (CBAP) or Certification of Competency in Business Analyst (CCBA) or PMI Business Analyst Certification (PMI-BA)
  • Project management experience with PMP accreditation is preferred
  • A minimum of 5 years of professional experience with mapping end-to-end business process, business and technical requirements analysis, business planning, process modeling, verification and quality testing methodology in an Information Technology related field with a strong understanding of IT systems and ITSM processes
  • A minimum of 3 years of professional project experience in a PM or BA role
  • Experience creating various types of technical documents and diagrams (business requirements documents, conceptual prototypes, wireframes, flowcharts, mindmaps, architecture diagrams etc.) for diverse user audiences
  • Advanced proficiency with MS Office, Outlook and other BA tools
  • An impeccable attention to detail while moving in a fast-paced environment.
  • The ability to multi-task effectively, work autonomously, self-prioritizing and managing your time, switching between multiple projects and environments as required, delivering high-priority items quickly.
  • Strong communication, interpersonal, and presentation skills to effectively build relationships and elicit user needs

Web Accessibility Specialist (IT-17-509-510-A)

Our Public-Sector Client in Toronto, ON is looking to hire a Web Accessibility Specialist for a 12-month contract role with high possibility of extension.

As a Web Accessibility Specialist,  responsible for making accessibility improvements to legacy and new web applications and related digital content within large organizations.

 Job Description:

3+ years' demonstrated, hands on experience making accessibility improvements to legacy and new web applications and related digital content within large organizations

  • 3+ years' demonstrated, hands-on experience using front-end development technologies (HTML5, CCS3, JQuery, Bootstrap, Angular) to build mobile responsive web applications using agile methods that conform to the Web Content Accessibility Guidelines (WCAG) 2.0 Level A and Level AA including understanding technology limitations and constraints  
  • 3+ years' demonstrated, hands-on experience conducting web accessibility testing against the Web Content Accessibility Guidelines (WCAG) 2.0 Level A and Level AA success criteria using assistive technologies and testing tools (NVDA, VoiceOver, JAWS, WebAIM Wave, Nu HTML, Colour Contrast Analyzers, aChecker, Tenon, WorldSpace) 
  • 3+ years' demonstrated, hands-on experience leveraging inclusive design techniques to identify and remove barriers by design to ensure a positive user experience for all users  
  • 2+ years' demonstrated, hands-on experience working with people with a diverse range of abilities   Technical Abilities: 
  • IAAP Certified Professional in Web Accessibility (CPWA) or equivalent credentials is an asset 
  • Excellent communication, facilitation, and presentation skills to all levels of staff 
  • Excellent knowledge and awareness of disabilities including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities 
  • Excellent ability to coach, mentor, and train business and technical teams on digital accessibility processes, best practices, and tools 
  • Proficiency with Windows 10, Mobile OS (iOS, Android), MS Office 2013+ applications (Outlook, Word, Excel, PowerPoint, SharePoint), SDLC Tools (JIRA, GitHub, MS TFS, HPE ALM), Accessibility Testing Tools, Adobe Acrobat Pro.


Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”