Project Manager – COTS Implementation & Integration Experience

SUMMARY
Our Public Sector client is looking for a results-oriented individual to manage internal deliverables as it pertains to the implementation and integration of an enterprise software solution into an ERP. While working with a diverse team, you will be responsible for accomplishing the project objectives and maintain the progress, mutual interaction and tasks of various parties in such a way that reduces the risk of overall failure, maximizes benefits, and minimizes costs. 

RESPONSIBILITIES
– Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
– The PM will develop a detailed project plan to track progress work with the assigned project team to meet the timeline targets, within the defined budget, while maintaining the required quality of all phases of the project development lifecycle.
– The PM will work within the accepted project management framework and practices prescribed by the Project Management Institute in the discharge of his/her responsibilities for the planning, design, execution, monitoring and controlling, and completion of the components of the solution.
– The PM will communicate on an ongoing basis with the project sponsor and the project steering committee to ensure their awareness of project timeline and budget status, major issues and risks, and mitigation strategies.
– The PM will solicit advice, assistance and resources from the vendor partner whenever necessary to ensure that issues are identified and addressed, and that risks are recognized and mitigated.
– The PM will ensure resource availability and allocation

SKILL REQUIREMENTS
– Strong leadership skills, necessary to lead the project team and other stakeholders through the challenges that will arise during the project life cycle
– Strong organizational, change management and project management skills, necessary to manage the planning, execution, monitoring and controlling, and completion of all internal components of implementing the Scheduling & Registration solution in a dynamic environment with competing priorities
– Business analysis skills, necessary to identify shortcomings and assist in the optimization of new and modified business processes and system functionality, necessary to provide impact analysis and recommendations for implementation strategies as appropriate, and necessary to resolve operational problems that may result from the transition to the new Scheduling & Registration system elements.
– Strong written communication skills, necessary to prepare or edit requirements specifications, definitions of scope, statements of work, project plans, functional and technical documentation, and other documentation as required, for the elements of the Scheduling & Registration solution planned for use within Centennial College.
– Strong verbal communication skills, necessary to translate and communicate issues between functional, technical groups, their vendor partner and all levels of management.
– Strong teaching skills, necessary to transfer knowledge to the College staff and management, including the knowledge and information necessary for the successful transition of each component of the ARP solution to stable operations.
– Ability to learn effectively, necessary to absorb and retain knowledge of those areas of business or technology which the PM does not have initial knowledge of experience.

The PM will ideally have the following professional experience:
– Project management experience that will provide adequate evidence of his/her mastery of the capabilities and expertise described above.
– Project management or consulting experience in the Canadian broader public sector.
– Project management or consulting experience in the Higher Education sector.
– Project management or functional consulting experience in support of ERP systems (Banner (preferred), SAP, Oracle or other) and COTS solutions
– PMP or PRINCE2 accreditation

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Server Analyst

One of our utilities clients has an immediate need for a Server Analyst to design, implement, and administer on premise server infrastructure and Microsoft Cloud services using industry and security best practices. This role will be based out of Regina Saskatchewan.

What you will be doing…

  • Leading with the design, implementation, documentation, and troubleshooting of the enterprise server environment.
  • Helps prepare plans for development and installation of server and storage according to present and future requirements.
  • Provide expert technical support, design, and implementation on Microsoft Server and VMware vSphere environments.
  • Leads the monitoring, performance tunes, troubleshooting and resolution of system problems to ensure system availability.
  • Provides expert technical support with the VMware environment including but not limited to VMware vSphere and VMware Horizon.
  • Manage and maintain server disaster recovery including planning, implementation, maintenance and testing.
  • Leads and manages the configuration, administration, upgrade, and maintenance of corporate and DR servers and related infrastructure as well as the Storage Environment.
  • Interacts with our user base (corporate and field employees) on an as needed basis regarding technology issues and escalations.
  • Provides infrastructure architecture recommendations.
  • Works with server patch management processes and procedures to facilitate deployment.
  • Maintains systems integrity through change control and problem management procedures and communication with internal customers.
  • Accomplishes department objectives by leading staff; organizing and monitoring work process.
  • Follows Standard Operating Procedures when carrying out position responsibilities.
  • Attends and participates in team meetings.
  • Works with the Enterprise and Solution Architecture team and other business leads to establish scalable server and storage solutions.
  • Act as a representative of Information Systems.

What you will need to succeed…

Must Haves

  • Resource must have a minimum 5 years of recent and practical server analyst experience.
  • Resource must have a minimum 3 years of recent and practical senior server analyst experience.
  • Resource must have a valid class 5 Saskatchewan Driver’s License (or equivalent).

Other Requirements

  • Proven proficiency in Microsoft on premise server architecture, design, and implementation.
  • Proven proficiency in Microsoft Cloud (0365, Azure) architecture, design and services.
  • Proven proficiency in VMware vSphere architecture, design, and implementation.
  • Proven proficiency with server and storage security best practices.
  • Experience in influencing and establishing collaboration direction within an organization.
  • Understanding of enterprise level on premise server and cloud architecture.
  • Understanding of integrations of an on-premise environment and the cloud.
  • North American job experience.

Technical Requirements

  • VMware vSphere (ESXi and vCenter) Design and Implementation.
  • VMware Horizon.
  • Microsoft Windows Server 2016.
  • Microsoft Windows Server 2012 R2.
  • Active Directory, DNS, Group Policy.
  • Microsoft System Center Operations Manager (SCOM).
  • Microsoft Azure Design and Implementation.
  • Microsoft Office 365.
  • Active Directory Federation Services (ADFS).
  • Azure AD Seamless SSO.
  • Disaster Recovery Design and Implementation.

Looking for meaningful work? We can help!

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted. 

EWEMI

Customer Service Representative (St. Catharines, ON)

  • St. Catharines, ON
  • Temporary contract position (1 month, with possibility for extension) within the public sector
  • Stable day-time schedule, Monday to Friday during business hours
  • $17-$20 per hour
  • Bilingual (English/French) strongly preferred

You’re a customer service professional with call-centre experience, looking for a short-term opportunity through which you can make a meaningful difference in the lives of Ontarians.

You’re known for your friendly demeanor, professional and courteous phone presence, and your genuine care for the customers you serve. You put your customers first, and easily build connections as you operate with empathy, patience, and a sincere concern for solving their problems.

If you’re looking for a position where you can put your skills to use and start making a difference right away, look no further.

Our public sector client is currently seeking a Customer Service Representative to join their team on a temporary one-month assignment.

As our new customer service representative, you will serve as the first point of contact for callers in a call-centre environment, providing quality customer service and accurate information.

You will:

  • Listen carefully and understand customer requests and inquiries, in a high-volume inbound call centre
  • Leverage a knowledge base and informational materials to offer guidance to callers and provide them with accurate information
  • Escalate concerns/questions as needed
  • Represent our organization professionally to callers

The best person for this role is a quick learner who thrives in a fast-paced environment and enjoys the variety that comes along with working in a high-volume setting. They are engaging communicators, with strong people skills and a desire to help others.

If this sounds like you, we want to meet you! 

The Details:

This is a full-time temporary position, with a one-month contract to start and some possibility of extension. You will work Monday to Friday, during standard business hours. Depending on experience, you’ll earn between $17-$20 per hour.

Qualifications

  • Experience in a customer service role in a call-centre environment
  • Experience using an online ticketing system, CRM, or similar platform, for handling and documenting calls
  • Bilingual in English/French is strongly preferred
  • Ability to pass a criminal record background check 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Customer Service Representative (Guelph)

You’re a customer service professional with call-centre experience, looking for a short-term opportunity through which you can make a meaningful difference in the lives of Ontarians.

You’re known for your friendly demeanor, professional and courteous phone presence, and your genuine care for the customers you serve. You put your customers first, and easily build connections as you operate with empathy, patience, and a sincere concern for solving their problems.

If you’re looking for a position where you can put your skills to use and start making a difference right away, look no further.

Our public sector client is currently seeking a Customer Service Representative to join their team on a temporary one-month assignment.

As our new customer service representative, you will serve as the first point of contact for callers in a call-centre environment, providing quality customer service and accurate information.

You will:

  • Listen carefully and understand customer requests and inquiries, in a high-volume inbound call centre
  • Leverage a knowledge base and informational materials to offer guidance to callers and provide them with accurate information
  • Escalate concerns/questions as needed
  • Represent our organization professionally to callers

The best person for this role is a quick learner who thrives in a fast-paced environment and enjoys the variety that comes along with working in a high-volume setting. They are engaging communicators, with strong people skills and a desire to help others.

If this sounds like you, we want to meet you! 

The Details:

This is a full-time temporary position, with a one-month contract to start and some possibility of extension. You will work Monday to Friday, during standard business hours. Depending on experience, you’ll earn between $17-$20 per hour.

Qualifications

  • Experience in a customer service role in a call-centre environment
  • Experience using an online ticketing system, CRM, or similar platform, for handling and documenting calls
  • Bilingual in English/French is strongly preferred
  • Ability to pass a criminal record background check 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Customer Service Representative (North bay)

You’re a customer service professional with call-centre experience, looking for a short-term opportunity through which you can make a meaningful difference in the lives of Ontarians.

You’re known for your friendly demeanor, professional and courteous phone presence, and your genuine care for the customers you serve. You put your customers first, and easily build connections as you operate with empathy, patience, and a sincere concern for solving their problems.

If you’re looking for a position where you can put your skills to use and start making a difference right away, look no further.

Our public sector client is currently seeking a Customer Service Representative to join their team on a temporary one-month assignment.

As our new customer service representative, you will serve as the first point of contact for callers in a call-centre environment, providing quality customer service and accurate information.

You will:

  • Listen carefully and understand customer requests and inquiries, in a high-volume inbound call centre
  • Leverage a knowledge base and informational materials to offer guidance to callers and provide them with accurate information
  • Escalate concerns/questions as needed
  • Represent our organization professionally to callers

The best person for this role is a quick learner who thrives in a fast-paced environment and enjoys the variety that comes along with working in a high-volume setting. They are engaging communicators, with strong people skills and a desire to help others.

If this sounds like you, we want to meet you! 

The Details:

This is a full-time temporary position, with a one-month contract to start and some possibility of extension. You will work Monday to Friday, during standard business hours. Depending on experience, you’ll earn between $17-$20 per hour.

Qualifications

  • Experience in a customer service role in a call-centre environment
  • Experience using an online ticketing system, CRM, or similar platform, for handling and documenting calls
  • Bilingual in English/French is strongly preferred
  • Ability to pass a criminal record background check 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

MS Access IntermediateProgrammer/Developer

Our public client has an immediate need for an Intermediate MS Access Programmer/Developer for a 2 month contract in Toronto, ON. This short-term assignment will assist with the design, build and implementation of an MS Access database and the processes required by our client to manage the application and produce reports on a day to day basis. 

RESPONSIBILITIES

Programmer/Developer will be responsible for the following:

  • Develop and maintain a plan to address contract deliverables, through the identification of significant milestones and expected results; with weekly status reporting.
  • Review/analysis of current code and MS Access applications' structure.
  • Develop conceptual data model for the current applications to remove bad code and replace with a functioning code until a re-write for the application is establish.
  • Review poor performance of the applications and investigate possible improvements.
  • Participate in defect fixing, testing support, and development activities.
  • Bug fixes and enhancement to the Access Applications. Track defects and fixes and report status to stakeholders.
  • Performance testing and present results for validation and analysis.
  • Ensure tables and new codes in the MS Access applications are re-configured correctly. Promote OPS I&IT standards and best practices to facilitate control of system quality and implementation.
  • Complete documentation and Knowledge Transfer delivery to FTEs. Development of documentation and materials as part of a review and knowledge transfer to other Cluster staff.

 

  • Design, development and implementation of an MS Access Database
  • Provide input into the process design and improvement required to the current business model
  • Assist the assessment activities related to applications using MS Access database to store data.
  • Data segregation and reporting of the most critical issues related to departmental MS Access, Word and Excel applications
  • Testing application compatibility in Windows 10 operating system environment
  • Conduct preliminary functional testing with end-user before deployment
  • Support resolution of issues with regards to the application operating system compatibility, and other technical coordination during testing
  • Performs all duties in accordance with IT Solutions standards and procedures
  • Strong understanding and hands-on experience with software development tools including MS Access 2016/2019, Office 2016/2019, Windows 2010, Excel, VBA, Macros

Rated Criteria

Development and Database Skills

  • 5+ year of experience working on MS Access Database
  • 5+ year of experience importing data into Access Database, know how to import data into Access database
  • Extensive experience in tables and creating different relationship between different database, build a relationship between the different databases in Access. Know how to join tables, update data, delete data, sort, calculate, filter, etc
  • 5+ year of experience building Queries and can join tables, update data, delete data, sort, calculate, filter.
  • Extensive experience can export data in Excel format Extensive experience creating a table using MAOL (Microsoft Access Object Library)
  • Extensive knowledge on creating a form in Microsoft Access 2013

Accessibility Standards for Development

  • Proven knowledge of accessibility standards
  • Experience in development of web applications based on accessibility best practices

Technical Skills

  • Demonstrated experience with Software Development Life Cycle (SDLC)
  • Working experience with project management methodologies would be an asset
  • Working experience with AODA would be an asset
  • Strong problem solving skills
  • Excellent communication skills and a team player
  • Demonstrated experience collaborating with developers, testers and business clients

REQUIREMENTS
– University or college graduate in computer science or related discipline with minimum – 5+ years application development experience or an equivalent combination of education and experience
– At least 2 years experience providing advice, mentoring and expertise to team members
– Experience in gathering user requirements, understanding business processes and creating solutions based upon requirements
– In-depth knowledge of integrating complex applications on the desktop and across wide and local area

ABOUT IAN MARTIN: 
Looking for Meaningful Work? We can help. 

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment. 

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at?recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted. 

IT Client Support Specialist

Our Public Sector client in Toronto, ON is looking to hire a IT Client Support Specialist for a 5+month contract opportunity.

The successful candidate will have an opportunity to work on upgrade their Operating System (OS) environment from Windows 7 to Windows 10

Job Description:

Deliverables (What the resources will do)

The requirements could include, but is not limited to:

  • Backing up data, installation and configuration of new software/operating system, setup and configuration of new equipment (printers and scanners)
  • Restoring user data/settings
  • Documenting equipment that is deployed and returned.

Candidate Requirements/Must Have Skills:

  •  2-year diploma in Computer Science or related program from a community college or equivalent
  • Directly related experience in an IT environment and demonstrated technical expertise in various areas of technology, including:
  • A thorough knowledge of MS Windows 7 and 10
  • expertise in MS Word, Excel, PowerPoint and Outlook
  • Hands-on knowledge of Lotus Notes Client 9.0 and experience working with Notes databases
  • Working knowledge of Active Directory
  • Experience working with incident tracking software and the ability to learn new technologies quickly will support success in this assignment. 
  • Candidates should also have excellent customer service and communication skills and the ability to work well both independently and as a valued member of a team to support the successful, timely upgrade to Windows 10.

 

Looking for Meaningful Work? We can help!

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

 

Ewemi

Help Desk Technicians

Our Public Sector client in Toronto is looking to hire a Help Desk Technician for a 6-month contract opportunity.

The Help desk Technician provides technical support and service to users, troubleshooting and resolving issues, routine equipment maintenance and installation.

Key Accountabilities:

The following outlines the primary duties and responsibilities for the Systems Technician:

  • Receives calls from users concerning hardware/software problems and other relevant requests.
  • Logs calls, troubleshoots & analyzes problems.
  • Liaises with IT/IS Supervisors as required and determines solutions and appropriate responses.
  • Escalating calls to higher level support as required.
  • Setting up, configuring and/or repairing PC’s using standard images, and printers, etc.
  • Moving physical hardware and wiring as required.
  • Travels to other office sites as required in order to provide technical support and response.

Other duties as assigned.
Position Requirements

A) Education:

  • Program completion in a community college or technical college in a related discipline.
  • MCP certification an asset.
  • Minimum of one (1) year experience working in a support environment.
  • Proficiency working in a windows environment using Microsoft Office applications including Word, Outlook and the Internet. Experience with client databases or other applications an asset.

B)  Knowledge and Experience:

  • Working knowledge in networking or personal computer activities and equipment.
  • Working knowledge of Help desk software.
  • Demonstrated analytical, technical and problem-solving skills.
  • Proven ability to work in a team setting.
  • Demonstrated ability to work independently and accurately.
  • Maintain confidentiality, exercise good judgement and discretion.
  • Valid Driver’s License with unrestricted access to a vehicle is preferred.

C) Skills/Aptitudes:

  • Effective communication skills, verbal and written with proven ability communicating with all levels of staff.
  • Excellent organization and prioritization skills.
  • Superior customer service skills
  • Strong organization and prioritization techniques ensuring data is entered accurately and in a timely manner
  • Demonstrated ability to work independently and accurately in the presence of frequent interruptions
  • Ability to manage frequent changes within a team environment
  • Ability to maintain confidentiality, recognize sensitivity and exercise good judgement, discretion and accountability in all aspects of the Help Desk Technician role when dealing with colleagues and management
  • Maintains confidentiality and security of client health information
  • Ability to respect diversity and demonstrate cultural competence in all interactions with colleagues
  • Competency in the French language and other additional languages an asset
  • Ability to attend work on a regular basis

Nature and Scope:
Interpersonal Contacts:
 
Internally, communicates with other employees in other divisions/departments throughout to obtain, clarify and discuss information required in performing the duties of the job.  Externally, this position will have contact with a range of stakeholders on behalf of the Business.

Decision-Making Authority: 
Responsible for determining the appropriate priorities for assigned project activities to support the business and overall project while dealing with multiple and often conflicting demands.

Working Environment: 

  • Works in an open concept environment at a cubicle
  • Travel to multiple site offices, including hospitals and partner organizations required
  • Work hours may be variable as related to project activities and to support business unit needs
  • Interaction with external vendors and consultants

Working Conditions:
Variable hours (8:00 a.m. – 6:00 p.m. or as required). Scheduled hours and days require flexibility in order to meet the needs of the Client and its staff and clients. Initial area and/or schedule may change in order to facilitate the needs of the Client in accordance with the Collective Agreement

  • Potential long periods of sitting and talking on the phone
  • Ergonomic issues of prolonged sitting, bending, lifting, keyboarding, or viewing computer monitor
  • Smoke-free, scent-free office environment
  • Video display terminal (VDT) use
  • Ability to work outside normal business hours is required

Looking for Meaningful Work? We can help!

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

Ewemi

Service Desk Analyst (in St. Catharines, Ontario)

Location: St. Catharines, Ontario

Rate: $20.00/hour

Summary
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:

  • Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
  • Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
  • Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
  • Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
  • Prepares related documentation on system service and maintenance including service request forms, service logs and records
  • Notify Incident Coordinator when a potential Severity 1 incident has been detected.
    Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
  • Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
  • Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
  • Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
  • Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the
  • IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
  • Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

  • Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
  • The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
  • Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:
This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:

Mandatory (Must Haves)

  • 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
  • The ability to plan, organize and prioritize tasks in a high-pressure environment.
  • A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
  • Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
  • Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
  • Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

Service Desk Analyst (in North Bay, Ontario)

 

Location: North Bay, Ontario

Rate: $20.00/hour

Summary
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:

  • Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
  • Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
  • Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
  • Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
  • Prepares related documentation on system service and maintenance including service request forms, service logs and records
  • Notify Incident Coordinator when a potential Severity 1 incident has been detected.
    Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
  • Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
  • Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
  • Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
  • Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the
  • IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
  • Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

  • Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
  • The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
  • Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:
This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:

Mandatory (Must Haves)

  • 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
  • The ability to plan, organize and prioritize tasks in a high-pressure environment.
  • A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
  • Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
  • Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
  • Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

Service Desk Analyst (in Guelph, Ontario)

Location: Guelph, Ontario

Rate: $20.00/hour

Summary
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:

  • Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
  • Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
  • Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
  • Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
  • Prepares related documentation on system service and maintenance including service request forms, service logs and records
  • Notify Incident Coordinator when a potential Severity 1 incident has been detected.
    Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
  • Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
  • Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
  • Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
  • Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the
  • IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
  • Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

  • Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
  • The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
  • Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:

  • This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:

Mandatory (Must Haves)

  • 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
  • The ability to plan, organize and prioritize tasks in a high-pressure environment.
  • A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
  • Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
  • Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
  • Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

Senior ITIL Process Coordinator

SUMMARY
If you are an experienced and motivated I&IT professional, consider this challenging opportunity to provide support and guidance on ITIL processes

RESPONSIBILITIES
– Communicates process standards to ensure understanding across the organization
– Monitors configuration process activities to ensure standards are being adhered to and that other best practice process activities are integrated accordingly
– Supports process activities by engaging technical and non-technical partners offering a consultation/education/training function to ensure process activities are successfully carried out. 
– Provides information and explanations regarding process objectives, how process activities are performed, process maturity, and impacts to services being delivered
– Designs, implements and maintains performance measurement systems and reports to monitor and analyze trends associated with configuration management processes and service performance

REQUIREMENTS
– Degree in Computer Science or related field, or suitable combination of a degree with IT training and IT experience
– 10+ years of experience in an IT service delivery / operations environment where IT best practice processes have been successfully implemented
– At least 7+ years of best practice process leadership experience in an ITIL environment
– Direct experience in high-volume incident & change management environment on an enterprise scale
– Experience in coordinating and facilitating meetings involving technical subject matter experts and lay persons
– Experience in project management methodologies and frameworks
– Knowledge of IT Service Management best practice processes and standards (i.e. Information Technology Infrastructure Library – ITIL); client management techniques, participate in developing service/process performance assessment criteria and recommending improvements

Project Management and Analytical Skills:
– you have knowledge of project management to translate business needs into technological requirements and establish project priorities and objectives,
– you have analytical skills to identify client needs and business objectives and assess impact on service delivery

Communication Skills and Relationship Management Skills:
– you have communication skills to present and explain recommendations to senior management and non-technical staff
– you have relationship management skills to establish working relationships with partners, vendors and clients

Looking for Meaningful Work? We can help.
If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com.  We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

We thank all all candidates to apply; however, only those selected for an interview will be contacted.

Training Specialist

SUMMARY 
Our public sector client requires a results-oriented individual to provide product training to both technical and non-technical users. While working with a diverse team, the resource will develop, design, and deliver training material to stakeholders and end-users in multiple jurisdictions across Ontario. 

RESPONSIBILITIES 
– Develop a comprehensive training strategy and plan that is tailored to the client’s project needs, including a training approach for external users as well as internal users, that utilizes a wide variety of training formats and experiences. 
– Development of extensive training materials to support a wide variety of training experiences and formats, as defined in the training strategy.   
– Establishment of benchmarks and metrics to measure the effectiveness of the plan and training activities.  
– Assessment, analysis, and reporting measuring the effectiveness of the training activities.  
– Ongoing status reporting of all change management activities 

 
SKILLS & QUALIFICATIONS 
– Experience developing comprehensive training strategies and plans for internal or external stakeholders at large organizations.  
– Experience developing training materials to support a wide variety of formats and contexts, including online, interactive, and in person.  
– Experience developing, designing and delivering training material for both technical and nontechnical users.  
– Experience with the provision of training in a wide variety of formats and contexts, including online, interactive, and in person.  
– Experience developing training material in agile processes, where detailed specifics of user screens, etc. may be in flux and not finalized until late in the project.  
– Experience developing training materials and provision of training covering new and modified business processes as well as information technology systems in a seamless training experience.  
– Experience developing training materials in clear, concise, and readable formats that are visually appealing and easy to consume  
– Experience developing training materials that meet AODA compliance guidelines.  
– Experience coordinating training activities and materials with communications and change management supports.  
– Experience with adult education and/or adult learning methodologies. 
– Proven and demonstrable troubleshooting and analytical experience. 
– Strong verbal and written communication skills.  
– Strong Interpersonal and negotiation skills.  
– Strong consulting skills to engage with all stakeholders.  
– Demonstrated team player with a track record for meeting deadline. 

ABOUT IAN MARTIN: 
Looking for Meaningful Work? We can help. 
If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment. 

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at?recruit@ianmartin.com.  We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.  

Radio (SME) Technician

Our Public Sector client in Toronto is looking to hire a Radio (SME) Technician for a 10-month contract opportunity.

The client is looking for candidates who can work in a fast-paced environment and has a working knowledge and experience with IT networks in the technology field.

The resources will work with clients in a wide variety of industries that includes emergency first responders across the province of Ontario.

Responsibilities:

  • Oversee the deployment of LMR and other wireless systems as a technical expert.
  • On call support for managed and priority clients with rotating schedule for after hours customer support
  • Travel for work on in remote locations with limited facilities on a flexible schedule will be expected

Skills, Experience, Qualifications:

  • College Degree in Engineering, Electronics, or another related technical field
  • Working technical experience on telecommunication systems for public safety
  • Experience designing and delivering APCO P25 public safety radio networks beyond carrier grade standards
  • Experience with two-way radio programming and installation – Building, programming, reading, modifying, and installing LMR products in both Digital and Analog systems
  • Experience analyzing equipment and system failures and making repairs as required
  • Experience with digital Trunking Land Mobile Radio technologies
  • Excellent understanding of networking requirements applicable to the telecommunications industry
  • Ability to grasp new technology, and deal with rapidly changing events
  • Strong interpersonal skills
  • Strong verbal and written communication skills.

Looking for Meaningful Work? We can help!

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

 

Ewemi

Junior ITIL Process Coordinator

Our Public Sector client in Toronto is looking to hire a Junior ITIL Process Coordinator for a 10-month contract opportunity.

The client is looking for an experienced and motivated I&IT professional, consider this challenging opportunity to provide support and guidance on ITIL processes.

Responsibilities:

  • Communicates process standards to ensure understanding across the organization
  • Monitors configuration process activities to ensure standards are being adhered to and that other best practice process activities are integrated accordingly
  • Supports process activities by engaging technical and non-technical partners offering a consultation/education/training function to ensure process activities are successfully carried out.
  • Provides information and explanations regarding process objectives, how process activities are performed, process maturity, and impacts to services being delivered
  • Designs, implements and maintains performance measurement systems and reports to monitor and analyze trends associated with configuration management processes and service performance

Requirements:

  • Degree in Computer Science or related field, or suitable combination of a degree with IT training and IT experience
  • Minimum 2 years of experience in an IT service delivery / operations environment where IT best practice processes have been successfully implemented
  • At least 1 year of best practice process leadership experience, preferably in an ITIL environment
  • Direct experience in high-volume incident & change management environment on an enterprise scale
  • Experience in coordinating and facilitating meetings involving technical subject matter experts and lay persons
  • Experience in project management methodologies and frameworks
  • Knowledge of IT Service Management best practice processes and standards (i.e. Information Technology Infrastructure Library ITIL); client management techniques, participate in developing service/process performance assessment criteria and recommending improvements

Project Management and Analytical Skills:

  • you have knowledge of project management to translate business needs into technological requirements and establish project priorities and objectives,
  • you have analytical skills to identify client needs and business objectives and assess impact on service delivery

Communication Skills and Relationship Management Skills:

  • you have communication skills to present and explain recommendations to senior management and non-technical staff
  • you have relationship management skills to establish working relationships with partners, vendors and clients

Looking for Meaningful Work? We can help!

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

Ewemi

Technical Writer

Our Public Sector client in Toronto is looking to hire a Technical writer for a 10-month contract opportunity.

The client is looking for candidates who will provide expertise and hands-on engagement to achieve project objectives, deliver user guides, help and training materials for various end users.  In addition, they will analyses business requirements and technical solutions to devise training strategy, plan and curriculum, and coordinate the execution of training activities (end-user and Train-the-Trainer)

Responsibilities:

  • Design, develop, document and execute end-user and Train-the-Trainer training
  • Design and develop paper based and/or computer-based training curriculum
  • Produce user guides, help contents and training materials for various end users including internal, external and public users
  • Developing analytical and insightful recommendations to meet deliverable targets and complete tasks within budget and to customer satisfaction
  • Ability to adapt to the clients I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources

Skills:

  • 10+ years of experience as a technical writer, demonstrating the ability to create content about complex subjects for end users, business decision makers, and IT professionals
  • Experience in the creation of technical project and user documentation, including procedures at the senior experience level
  • Knowledge and experience in developing on-line documentation
  • Knowledge and experience with at least one platform
  • Knowledge and experience with communications protocols
  • Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation
  • Familiarity with online help systems and a continuous publishing schedule
  • A portfolio of writing examples that includes Help, content written for the Web, and user interface text for both desktop and Web-based applications. Additional experience developing diagrams, videos, and other visual content is preferred
  • Excellent verbal and written communication skills; presentation skills; and interpersonal skills
  • Ability to think strategically when collaborating with Program Managers and other team members to develop new or revised features and to document those features in online help content
  • Proficient using the following tools: Microsoft Office, Product Studio, and SharePoint
  • Experience with office automation suites, presentation tools, and at least one authoring package
  • A team player with a track record for meeting deadlines
  • Proficiency in English

Desirable Skills:

  • Knowledge, understanding and experience in publishing content on websites
  • Proficiency in French

Looking for Meaningful Work? We can help!

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

Ewemi

ITIL Communications Specialist

Our Public Sector client in Toronto is looking to hire an ITIL Communications Specialist for a 10-month contract opportunity.

The client is looking for candidates who are accountable to the Incident Management and Communications Process Owner and performs the day-to-day communications operational tasks demanded by the process activities. The Communication Coordinator is primarily responsible for communications that provide status updates or information to a targeted audience.

Responsibilities:

  • Responsible for Executive/Business, Informational and Technical communications to Service Owners, executive, business and cluster audience.
  • Promotes and communicates the process to all parties involved.
  • Assists with incident management briefing notes if required.
  • Participates in situation rooms if required.
  • Monitors and performs monthly analysis to determine opportunities for continual service improvement of the communications process.
  • Contributes to monthly operational performance reports.
  • Collaborates with other communications teams/resources to assist with forecasting potential I+IT impact.  Creates I+IT awareness by appropriate means.
  • Coordinate with support teams to draft and distribute informational emails on upcoming changes and outages
  • Ensure delivery of time sensitive distributions to thousands of recipients during outage situations
  • Manage and coordinate multi-phase distributions to allow for the success of projects and migration efforts
  • Work with management to create and document policies and practices
  • Maintain and update the team SharePoint
  • Document best practice methods within a Microsoft One Note notebook
  • Create and deliver mail merges sending personalized data to individuals
  • Provide consultation to communication requests to ensure optimized readership

Skill Requirements:

Communication Skills:

  • you can explain the operation and use of computer hardware, software and peripherals along with technical requirements
  • you can present options regarding new technology and most effective system problem resolution in non-technical terms
  • you can develop communications materials, prepare service and maintenance documentation and project reports with recommendations
  • you have relationship management and oral communication skills

Technical Knowledge:

  • you have knowledge of service management practices such has incident, change, problem, release and service level management processes
  • you have knowledge of IT Service Management processes as well as related communication protocol
  • you have knowledge of LAN/WAN and telecommunications and networks, diagnostic software and related hardware to evaluate requests, plan and coordinate installation of site-specific hardware/software

Knowledge:

  • you have customer service orientation with knowledge of Microsoft OS Platforms, Microsoft Office Suite, and utilize specialized diagnostic tools and carry out systems projects for the development of systems architectural products and services

Analytical and Problem-Solving Skills:

  • you can conduct problem analysis and diagnosis for system failures ensuring systems are operating in accordance with service level agreements
  • you can identify and address procedure gaps and facilitate resolution of issues

Project Management and Leadership Skills:

  • you can establish project priorities and objectives, identifying client service/account needs and business objectives, evaluating feasibility of various options through cost/benefit analyses and assessing impact on service delivery
  • you can work in a team setting and plan, organize and prioritize tasks in a high-pressure environment

Looking for Meaningful Work? We can help!

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

Ewemi

Incident Coordinator

Our Public Sector client in Toronto is looking to hire an Incident Coordinator for a 10-month contract opportunity.

The client is looking for candidates who is results-oriented, customer service focused, and self-motivated information technology professionals with strong operational and process skills. If selected in this role, you will be responsible for coordinating Incident Management Process

Responsibilities:

The Incident Coordinator functions as the primary focal point for priority 1 and 2 incidents while in tandem coordinating the process execution, resource identification and Major Incident Review (MIR) activities.

  • Be the first point of escalation engagement for management staff when reviewing reported incidents and initiating major incident protocols.
  • Prepare clear and concise communications sent to clients and management staff advising of incident impacts, restoration updates, and resolution notes.
  • Employ strong problem-solving skills to identify the nature and scope of possible interruptions to Local Area Network (LAN) or Wide Area Network (WAN) services, assessing the potential impact on users such incidents may have.
  • Extremely adept in multitasking between multiple major incidents, ensuring timely update communications for all active incidents, follow-up with support staff and resources as needed, and initiation of major incident process on new incidents while actively coordinating ongoing incidents.
  • Host Situation Room conference calls to facilitate the coordination of restoration efforts and active action items between multiple support groups and service owners.
  • Engage senior escalation contacts for major incidents with high potential public impact to mitigate possible negative effects to public safety, image and trust.
  • Excellent documentation of all actions taken, including engagement of support staff, planned restorative actions, completed action items and final client confirmation of restoration to ensure accurate restoration timelines can be created for major incident review
  • Manage incident assignments, ensuring that issues are prioritized for follow-up, additional communications are sent to users, and issues are resolved in accordance with service level agreements.

Skills requirements:

Technical Knowledge

  • You have knowledge of Incident Management and other Service Management practices such as Change, Problem, Release, and Service Level Management processes and their inter-relationships with the Incident Management processes (ITIL)
  • You can acquire and apply knowledge of the internal and external IT service providers and corporate organizational players to ensure adequate coverage for Enterprise-wide Incident events

Communication Skills:

  • You can maintain process related documentation, report requirements, process improvement recommendations, and education material for the education sessions affecting the Incident Management Process
  • You have customer service and relationship management skills, to establish effective working relationships, and act as first point of escalation for Customer Satisfaction issues
  • you can determine client requirements, consult, and provide guidance

Other Essential Knowledge and Skills:

  • You have sound judgment, analytical and facilitation skills
  • you understand an IT infrastructure environment, along with the ability to understand the potential impacts that Incidents can have on the infrastructure.

 

Looking for Meaningful Work? We can help!
If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

Ewem

Computer Aided Designer

Our public sector client is seeking a results-oriented individual to join them for a 6 month contract to work on a variety of CAD drawings in support of a major initiative.

Responsibilities

  • The creation of 2D and 3D drawings using AutoCAD while following corporate standards.
  • Prepare dimensional drawings of Ontario Place lands, buildings and infrastructure.
  • Prepare conceptual and presentation drawings.
  • Incorporate digital drawings from OPC partners into OPC digital reference plans
  • Assist in the development and maintenance of CAD standards, procedures, and specifications.
  • Participate in meetings related to work load, deadlines, and specific project expectations.
  • Review blueprints, plans, specifications and other customer documentation
  • Other duties as required relating to CAD database maintenance
  • Prepare and adjust graphic designs for corporate banners, menus, maps and signs etc.

Must Haves

  • Associate's degree or completion of a technical trade school in CAD, drafting or related field, plus at least two years of related work experience: or any equivalent combination of experience and training that provides the required knowledge, skills and abilities
  • Experience using AutoCAD 2D,3D design software
  • Experience with Revit, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, SketchUp, Microsoft Word, PowerPoint, Excel.

Knowledge of/Relevant experience in the following fields and software would be an asset:

  • GIS
  • GPS Survey Data
  • BIM as part of FM
  • AutoDesk
  • Databases
  • Google Earth and geographic imaging
  • 3D scanning and modelling software
  • Graphic design

Looking for Meaningful Work? We can help.
If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”