Business Analyst

Our Public Client in Scarborough, ON is looking to hire a Business Analyst for 3-6 month contract with high possibility of extension.

As a Business Analyst will be responsible for accomplishing the following objectives:

Review, analyze and evaluate business systems and user needs. Document requirements define scope and objectives and formulate systems to parallel overall business strategies.

Job Description:

Responsibilities:

  • Work collaboratively with the users, user groups, and stakeholders in documenting the business requirements.
  • Define and document configuration specifications and business analysis requirements.
  • Provide input for quality assurance.
  • Define reporting and alerting requirements.
  • Own and develop relationship with partners, working with them to optimize and enhance our integration.
  • Help design, document and maintain system processes.
  • Report on common sources of technical issues or questions and make recommendations to product team.
  • Communicate key insights and findings to product team.
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.

Key Deliverable:

  • Business Requirements document (BRD)
  • Functional Requirements document (FRD)
  • Use Cases
  • Excellent verbal communications skills
  • Active listener
  • Tactful questioner
  • Solution oriented exploration of dissenting views
  • Excellent technical writing skills
  • Documentation (business requirements and functional requirements)
  • Process mapping
  • Analytical Skills
  • Critically review the information solicited and documented for opportunities, solutions and alternatives
  • Technical Skills
  • Moderate exposure to technical (IT) project documentation.
  • Self-management

 

Looking for Meaningful Work? We can help.L

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

End User Support Technician

Our Public Sector Client in , Owen Sound ON is looking to hire an End User Support Technician for 3+ months of contract role with high possibility of extension.

As an End User Support Technician is responsible for addressing Help Desk concerns and providing frontline technology support across the client. End User Support Participates in and demonstrates and understanding of quality, risk and client safety principles and practices. Follows all safe practices and procedures to support a safe client and working environment.

The End User Support participates in and demonstrates an understanding of quality, risk and patient safety principles and practices, following all safe practices and procedures to support a safe patient and working environment.

Job Description:

Technical Responsibilities

  • Handles concerns directed to the Help Desk and tracks tickets
  • Provides front-line technology support (e.g., installing software and programs, creating and disabling users, setting up hardware, setting up video/audio teleconferences, etc.)
  • Trouble shoots basic technology concerns (e.g., fixing/replacing computers and other devices, first-level support to VOIP phones, etc.
  • Develops and conducts basic training programs on how to use hardware and applications; drafts user manuals and/or document process and procedures
  • Makes recommendations on potential vendor partners
  • Provides support to family health teams and other partnerships
  • Provides technical support for new applications and systems

Facilities Responsibilities:

  • Performs maintenance activities (e.g., facilities and equipment repairs, snow removal, etc.) and ensures compliance with health and safety requirements
  • Handles security concerns, including conducting security audits and setting-up and providing security badges
  • Sets up work spaces; books facilities and equipment when needed
  • Orders and maintains supplies and forms
  • Relationship Management
  • Maintains effective working relationships with community partners to determine needs and keep abreast of concerns

Patient Safety – an integral part of all jobs at the client

  • Maintains a daily focus on patient safety as everyone’s responsibility;
  • Complies with patient safety initiatives, e.g. hand hygiene protocols
  • Keeps alert to patient hazards and takes prompt action to eliminate unsafe conditions, e.g. not exposing patients or co-workers to your illness;
  • Reports incidents or near misses to appropriate management by using ETMS, an organizational adverse event reporting system;
  • Encourages and supports patients and families to be actively involved in their health care, e.g. asking questions to ensure clear understanding;
  • Advocates for safe, quality patient care by making safety improvement suggestions and promoting safety initiatives.

Staff Safety – an integral part of all jobs at the client

  • Complies with the Client Code of Conduct, Occupational Health and Safety Act, applicable regulations and procedures, e.g. wearing appropriate personal protective equipment;
  • Keeps alert to possible job hazards and takes prompt action to eliminate unsafe conditions;
  • Participates in health and safety orientation, education and training and stays informed about safety requirements;
  • Advocates for a safe work environment by making safety improvement suggestions and promoting safety initiatives.

Position Competencies

Lead Self:

  • Are Self-Aware: Aware of own self-assumptions, values, principles, strengths and limitations.
  • Manage Themselves: Takes responsibility for own performance and health.
  • Develops Themselves: Actively seeks opportunities and challenges for personal learning, character building, and growth.
  • Demonstrate Character: Models qualities such as honesty, integrity, resilience, and confidence.

Engage Others:

  • Foster Development of Others: Supports and challenges others to achieve professional and personal goals.
  • Contribute to the Creation of Healthy Organizations: Creates engaging environments where others have meaningful opportunities to contribute and ensures that resources are available to fulfill their expected responsibilities.
  • Communicate Effectively: Listens well and encourage open exchange of information and ideas using appropriate communication media.
  • Build Teams: Facilitates environments of collaboration and cooperation to achieve results.

Achieve Results:

  • Set Direction: Inspires vision by identifying, establishing, and communicating clear and meaningful expectations and outcomes.
  • Strategically Align Decisions with Vision, Values and Evidence: Integrates organizational missions, values and reliable, valid evidence to make decisions.
  • Act to Implement Decisions: Acts in a manner consistent with the organizational values to yield effective, efficient public-centered service.
  • Access and Evaluate: Measures and evaluates outcomes. Holds themselves and others accountable for results achieved against benchmarks and correct the course as appropriate.

Develop Coalitions:

  • Purposefully Build Partnerships and Networks to Create Results: Creates connections, trust and shared meaning with individuals and groups.
  • Demonstrate a Commitment to Customers and Service: Facilitates collaboration, cooperation and coalitions among diverse groups and perspectives aimed at learning to improve service.
  • Mobilize Knowledge: Employs methods to gather intelligence, encourages open exchange of information, and uses quality evidence to influence action across the system.
  • Navigate Socio-Political Environments: Is politically astute and negotiates through conflict and mobilize support.
  • Systems Transformation:
  • Demonstrate Systems Critical Thinking: Thinks analytically and conceptually, questioning and challenging the status quo, to identify issues, solve problems, and design and implement effective processes across systems and stakeholders.
  • Encourage and Support Innovation: Creates a climate of continuous improvement and creativity aimed at systemic change.
  • Orient Themselves Strategically to The Future: Scans the environment for ideas, best practice and emerging trends that will shape the system.
  • Champion and Orchestrate Change: Actively contribute to change processes that improve health service delivery.

Qualifications and Experience

Education:

  • Minimum 2 years Information Systems diploma from a recognized Community College
  • ITIL Foundations Certification an asset
  • Previous experience in an information technology support capacity
  • Basic knowledge of management information systems, technology and software
  • Basic understanding of the impact on client service delivery of changes and interruptions to applications

Experience:

  • Basic knowledge of Client business strategies, objectives, priorities and programs, and related Business Solutions and Information Technology priorities and plans
  • Basic knowledge of the evolving role of Client, and the issues and priorities within the healthcare sector and how these impact technology networks.

Knowledge:

  • Basic knowledge of government and MOHLTC policies, processes and legislation affecting facilities administration
  • Basic knowledge of health and safety legislation as it applies to physical facilities.

Technical Skills:

Knowledge of internet searching and navigating.

Language:

Proficiency in French is an asset.

Nature and Scope:

Communication/ Interpersonal Contacts:

  • Listens to and understands customer’s needs in order to address concerns
  • Communicates complex technical information in a way employees and/or community partners can understand
  • Interfaces with the OALHIN, E-Health Ontario and the Ontario Telemedicine Network to resolve technology concerns
  • Trains end-users in the use of software and applications.

Accountability & Decision Making:

  • Ensures proper functioning of technology software and hardware by providing front-line technical support
  • Handles day-to-day facilities administration, repairs/replacements
  • Accountable for protecting his/her own health and safety and commit to following safe work practices and procedures in accordance with the OHSA Sec 28.
  • Responsible for reporting unsafe working conditions, hazards, or infractions of health and safety legislation to their manager and follow health and safety rules, policies, and procedures to ensure protection from health hazards and unsafe working conditions.
  • Wear required protective equipment and clothing.
  • Use equipment for the purposes intended and in a safe manner.

Problem-Solving/Complexity:

  • Troubleshoots a variety of technical and logistical issues on a regular basis
  • Interprets and applies technical information and knowledge.

Risk:

  • Prompt identification and correction of basic technical issues promotes effective delivery of client service
  • Effectively trained end-users can use technology to perform their duties
  • Ensuring adequate, safe, and secure facilities and equipment allows for the provision of accessible and appropriate healthcare services to clients

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Vendor Strategy Specialist

Our Public Sector Client in Toronto, ON is looking to hire an Vendor Strategy Specialist for 10+ month contract with high possibility of extension.

As a Vendor Strategy Specialist, the candidate is responsible in advancing vendor strategies and management within the technology sector.

Job Description:

Knowledge & Skills

  • 15 progressive years within the technology industry related to managing results through extensive knowledge of technology sectors, including adaptations for current and advancing trends. Relationship management experience and expertise combined with a practical approach to developing and recommending governance strategies and best practices for third-party resources management.

Resource Responsibilities:

  • Work independently and collaboratively with ITC selected staff to initiate the overarching philosophy for a leading vendor program for technology-outsourced vendors.
  • Research and assessment of leaders in public and private sector organizations who have successfully implement similar endeavors.
  • Assessment of maturity level best practices for third-party strategies and management.
  • Vendor strategy to include process and governance protocols by taking into consideration: assessment standards (ITIL, COBIT, ISO, etc.), risk, finance, and performance metrics.
  • Utilize an overall plan for implementation including timelines, stakeholder engagement, roles and responsibilities defined (RACI, etc.).
  • Incorporate internal/ external relationship management practices.
  • Utilize a strategic vendor management strategy, including integration throughout ITC’s technical areas and business areas outside ITC.
  • Recommend industry best practices and trends for an evolving vendor management practice.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Programmer/Developer Level 2

Our Public Sector Client in Toronto, ON is looking to hire a Programmer/ Developer for a 8+ months of contract role with high possibility of extension.

As a Programmer/ Developer, candidate is responsible to migrate MVACF’s current database to a new platform that is separate from FSCO’s systems.

Job Description:

Background

In accordance with the Draft Feasibility Review Report recommendations, MVACF is proposing to secure consultants to migrate the current CMS system to a new platform. The original project required two level 2 Programmers/Developers and one level 2 Business Analyst. Of the roles filled, MVACF still requires one Level 2 Programmer/Developer. The Conversion Project is to migrate existing functionalities of the MVAC Case Management System into a standalone system that is sustainable, viable and would have ample availability for commercial programming support in the market

Project Deliverables also include:

  • Implementation Plan
  • Development and configuration of the platform to replicate existing MVACF CMS functionalities
  • Migration of current existing data and system
  • Data migration reports with acceptable success criteria
  • Testing and Deployment of the new environment

Rated Criteria:

Technical Experience – Client-Side scripting

Technical Experience – Server-Side scripting

  • Demonstrated experience on developing secure and efficient web-based applications focused on the following technologies:
  • Server-Side Scripting:
  • C#, .Net API, ASP .Net MVC, ASP .NET Core, Entity Framework, SQL Server

Soft Skills:

  • Excellent communication skills with both technical and business audiences;
  • Awareness of emerging I&IT trends and technologies;
  • Excellent analytical, problem-solving and decision-making skills;
  • Verbal and written communication skills;
  • Interpersonal and negotiation skills;
  • A team player with a track record for meeting deadlines.

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Service Desk Analyst (in St. Catharines, Ontario)

Location: St. Catharines, Ontario

Rate: $20.00/hour

Summary
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:

  • Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
  • Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
  • Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
  • Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
  • Prepares related documentation on system service and maintenance including service request forms, service logs and records
  • Notify Incident Coordinator when a potential Severity 1 incident has been detected.
    Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
  • Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
  • Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
  • Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
  • Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the
  • IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
  • Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

  • Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
  • The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
  • Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:
This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:

Mandatory (Must Haves)

  • 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
  • The ability to plan, organize and prioritize tasks in a high-pressure environment.
  • A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
  • Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
  • Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
  • Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

Service Desk Analyst (in Toronto, Ontario)

 

Location: Toronto, Ontario

Rate: $20.00/hour

Summary
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:

  • Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
  • Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
  • Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
  • Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
  • Prepares related documentation on system service and maintenance including service request forms, service logs and records
  • Notify Incident Coordinator when a potential Severity 1 incident has been detected.
    Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
  • Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
  • Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
  • Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
  • Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the
  • IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
  • Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

  • Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
  • The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
  • Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:
This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:

Mandatory (Must Haves)

  • 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
  • The ability to plan, organize and prioritize tasks in a high-pressure environment.
  • A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
  • Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
  • Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
  • Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

APPLICATION PROCESS

To apply to this position, please do the following:

1. Submit your updated resume by applying to this job posting
2. Complete the 20 minute survey at the following link: https://www.surveymonkey.com/r/IanMartinSDARole

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

Service Desk Analyst (in Guelph, Ontario)

 

Location: Guelph, Ontario

Rate: $20.00/hour

Summary
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:

  • Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
  • Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
  • Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
  • Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
  • Prepares related documentation on system service and maintenance including service request forms, service logs and records
  • Notify Incident Coordinator when a potential Severity 1 incident has been detected.
    Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
  • Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
  • Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
  • Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
  • Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the
  • IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
  • Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

  • Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
  • The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
  • Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:

  • This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:

Mandatory (Must Haves)

  • 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
  • The ability to plan, organize and prioritize tasks in a high-pressure environment.
  • A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
  • Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
  • Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
  • Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

APPLICATION PROCESS

To apply to this position, please do the following:

1. Submit your updated resume by applying to this job posting
2. Complete the 20 minute survey at the following link: https://www.surveymonkey.com/r/IanMartinSDARole

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

Service Desk Analyst (in North Bay, Ontario)

 

Location: North Bay, Ontario

Rate: $20.00/hour

Summary
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:

  • Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
  • Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
  • Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
  • Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
  • Prepares related documentation on system service and maintenance including service request forms, service logs and records
  • Notify Incident Coordinator when a potential Severity 1 incident has been detected.
    Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
  • Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
  • Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
  • Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
  • Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the
  • IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
  • Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

  • Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
  • The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
  • Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:
This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:

Mandatory (Must Haves)

  • 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
  • The ability to plan, organize and prioritize tasks in a high-pressure environment.
  • A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
  • Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
  • Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
  • Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

Service Desk Analyst (in Sudbury, Ontario)

 

Location: Sudbury, Ontario

Rate: $20.00/hour

Summary
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:

  • Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
  • Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
  • Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
  • Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
  • Prepares related documentation on system service and maintenance including service request forms, service logs and records
  • Notify Incident Coordinator when a potential Severity 1 incident has been detected.
    Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
  • Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
  • Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
  • Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
  • Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the
  • IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
  • Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

  • Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
  • The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
  • Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:

  • This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:

Mandatory (Must Haves)

  • 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
  • The ability to plan, organize and prioritize tasks in a high-pressure environment.
  • A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
  • Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
  • Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
  • Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

APPLICATION PROCESS

To apply to this position, please do the following:

1. Submit your updated resume by applying to this job posting
2. Complete the 20 minute survey at the following link: https://www.surveymonkey.com/r/IanMartinSDARole

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

Senior Technical Lead

Our Public Sector Client in , Toronto ON is looking to hire a Senior Technical Architect for a 12 months of contract role with high possibility of extension.

As a Senior Technical Architect identifies systems requirements and leads analysis and design of solutions for large scale, multi-vendor systems development initiatives, including conceptual, logical and physical systems designs; purchase, modification and integration of commercial systems; systems integration related to Enterprise and Partner systems and assists in the planning, design and development of large-scale systems projects ensuring compliance with IT policies, standards and guidelines.

Job Description:

Resource Profile:

1. Technical Advice and Expertise:

  • Identifies systems requirements and leads analysis and design of solutions for large scale, multi-vendor systems development initiatives, including conceptual, logical and physical systems designs; purchase, modification and integration of commercial systems; systems integration related to Enterprise and Partner systems
  • Assesses client demands across the organization and is responsible for the planning, design, acquisition, implementation and continuous evolution of cost-effective multi-vendor large scale/enterprise reusable IT assets and services available to I&IT projects.
  • Oversees the research and evaluation of the technical components in the acquisition of software, hardware, technology, systems and products
  • Provides guidance and direction on the deployment of I&IT systems including technology, infrastructure implementation, IT capacity requirements, service level agreements and organizational and business process changes.
  • Utilizes system performance metrics and ensures systems are implemented according to policies, standards, processes and practices
  • Participates in/conducts feasibility studies, architecture reviews of new IT systems or modification/redevelopment of legacy systems.
  • Provides senior level strategic and authoritative advice to support system development and implementation standards, policy, procedures, methodologies and frameworks.

2. Systems Solution Planning and Delivery:

  • Assists in the planning, design and development of large-scale systems projects ensuring compliance with IT policies, standards and guidelines.
  • Utilizes and presents technical proposals/business cases for systems projects and ensures compliance with the Public Sector IT policies, standards and guidelines, including IT architectural design reviews and approvals.
  • Advises and guides the technology components of the SDLC life cycle for large scale/enterprise-wide systems solution projects including COTS and/or managed services; identifies and resolves complex issues; provides senior level technical advice and guidance to clients and project staff.
  • Applies industry and/or Public Sector standard project management and control processes; quality assurance and quality control techniques.

Resource Responsibilities:

  • Identifying complex systems requirements, resolving complex issues, determining areas of risk and recommending innovative alternatives and options for resolution to meet client needs, having impacts on client program delivery and enterprise IT objectives.
  • Determining system solutions acquisition/implementation costs and procurement/resourcing strategies;establishes systems solution requirements/priorities/directions to support system integration, alignment and compliance with technology strategies, policies and standards.
  • Liaising directly with internal and external client/stakeholder groups to resolve issues, clarify IT requirements and provide information on progress/status of system solution acquisition initiatives.
  • Gathering of all technical systems requirements for the design, acquisition, development, testing and deployment activities of complex I&IT projects, including all requirements for the compliance with I&IT standards and policies.
  • Providing technical guidance and recommendations based on established and emerging industry standards, trends, guidelines and policies to IT project teams, senior management and client stakeholders toward the development and delivery of systems solutions.
  • Provides technical leadership, guidance and direction to multi-disciplinary teams/project staff on all aspects of systems planning, design, development, implementation, and ongoing support

Knowledge & Skills:

Mandatory Requirements:

  • Completion of post-secondary education in computer science or related discipline or equivalent combination of education and experience.
  • 10+ years of direct experience in Senior Technical Lead role in Information Technology or an equivalent combination of education and experience.

General Requirements:

  • Knowledge of information/information technology management concepts in order to provide practical expertise to meet complex and/or diverse enterprise needs; ensure integrity of IT business, technology, applications, security and/or information; and ensure/monitor compliance with the technology directives, policies and standard.
  • Knowledge of industry standards to provide state of the art advice, including systems analysis, design, development, testing and implementation methods, tools and techniques; technology data, and networking techniques.
  • Relevant state of the art multi-platform I&IT technology; I&IT technology research and development, implementation, operations management, security, and emerging technologies, in order to assess client needs, lead projects, and provide expertise.
  • Applying leading IT industry best practices and standards in systems architecture, software and systems engineering , design and development tools and techniques, and software lifecycle methodologies to provide timely delivery of projects and subject matter expertise to development teams across the organization.
  • Written and oral communication skills to present IT strategies and IT solutions to senior management; advice regarding approaches to contentious systems design/implementation issues; deliver presentations to clients and stakeholders; interview highly skilled IT professionals; lead planning sessions with IT groups and stakeholders.
  • Job has technology specific requirements in areas such as: in-depth knowledge of the information technologies, applications, industry and computer languages specific to the program system(s) currently in use within the client

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Senior Technical Lead

Our Public Sector Client in , Toronto ON is looking to hire a Senior Technical Architect for a 12 months of contract role with high possibility of extension.

As a Senior Technical Architect identifies systems requirements and leads analysis and design of solutions for large scale, multi-vendor systems development initiatives, including conceptual, logical and physical systems designs; purchase, modification and integration of commercial systems; systems integration related to Enterprise and Partner systems and assists in the planning, design and development of large-scale systems projects ensuring compliance with IT policies, standards and guidelines.

Job Description:

Resource Profile:

1. Technical Advice and Expertise:

  • Identifies systems requirements and leads analysis and design of solutions for large scale, multi-vendor systems development initiatives, including conceptual, logical and physical systems designs; purchase, modification and integration of commercial systems; systems integration related to Enterprise and Partner systems
  • Assesses client demands across the organization and is responsible for the planning, design, acquisition, implementation and continuous evolution of cost-effective multi-vendor large scale/enterprise reusable IT assets and services available to I&IT projects.
  • Oversees the research and evaluation of the technical components in the acquisition of software, hardware, technology, systems and products
  • Provides guidance and direction on the deployment of I&IT systems including technology, infrastructure implementation, IT capacity requirements, service level agreements and organizational and business process changes.
  • Utilizes system performance metrics and ensures systems are implemented according to policies, standards, processes and practices
  • Participates in/conducts feasibility studies, architecture reviews of new IT systems or modification/redevelopment of legacy systems.
  • Provides senior level strategic and authoritative advice to support system development and implementation standards, policy, procedures, methodologies and frameworks.

2. Systems Solution Planning and Delivery:

  • Assists in the planning, design and development of large-scale systems projects ensuring compliance with IT policies, standards and guidelines.
  • Utilizes and presents technical proposals/business cases for systems projects and ensures compliance with the Public Sector IT policies, standards and guidelines, including IT architectural design reviews and approvals.
  • Advises and guides the technology components of the SDLC life cycle for large scale/enterprise-wide systems solution projects including COTS and/or managed services; identifies and resolves complex issues; provides senior level technical advice and guidance to clients and project staff.
  • Applies industry and/or Public Sector standard project management and control processes; quality assurance and quality control techniques.

Resource Responsibilities:

  • Identifying complex systems requirements, resolving complex issues, determining areas of risk and recommending innovative alternatives and options for resolution to meet client needs, having impacts on client program delivery and enterprise IT objectives.
  • Determining system solutions acquisition/implementation costs and procurement/resourcing strategies;establishes systems solution requirements/priorities/directions to support system integration, alignment and compliance with technology strategies, policies and standards.
  • Liaising directly with internal and external client/stakeholder groups to resolve issues, clarify IT requirements and provide information on progress/status of system solution acquisition initiatives.
  • Gathering of all technical systems requirements for the design, acquisition, development, testing and deployment activities of complex I&IT projects, including all requirements for the compliance with I&IT standards and policies.
  • Providing technical guidance and recommendations based on established and emerging industry standards, trends, guidelines and policies to IT project teams, senior management and client stakeholders toward the development and delivery of systems solutions.
  • Provides technical leadership, guidance and direction to multi-disciplinary teams/project staff on all aspects of systems planning, design, development, implementation, and ongoing support

Knowledge & Skills:

Mandatory Requirements:

  • Completion of post-secondary education in computer science or related discipline or equivalent combination of education and experience.
  • 10+ years of direct experience in Senior Technical Lead role in Information Technology or an equivalent combination of education and experience.

General Requirements:

  • Knowledge of information/information technology management concepts in order to provide practical expertise to meet complex and/or diverse enterprise needs; ensure integrity of IT business, technology, applications, security and/or information; and ensure/monitor compliance with the technology directives, policies and standard.
  • Knowledge of industry standards to provide state of the art advice, including systems analysis, design, development, testing and implementation methods, tools and techniques; technology data, and networking techniques.
  • Relevant state of the art multi-platform I&IT technology; I&IT technology research and development, implementation, operations management, security, and emerging technologies, in order to assess client needs, lead projects, and provide expertise.
  • Applying leading IT industry best practices and standards in systems architecture, software and systems engineering , design and development tools and techniques, and software lifecycle methodologies to provide timely delivery of projects and subject matter expertise to development teams across the organization.
  • Written and oral communication skills to present IT strategies and IT solutions to senior management; advice regarding approaches to contentious systems design/implementation issues; deliver presentations to clients and stakeholders; interview highly skilled IT professionals; lead planning sessions with IT groups and stakeholders.
  • Job has technology specific requirements in areas such as: in-depth knowledge of the information technologies, applications, industry and computer languages specific to the program system(s) currently in use within the client

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Enterprise Technology Architect

Our Public Sector Client in Toronto, ON is looking to hire a Enterprise Technology Architect for a 12+ months of contract role with high possibility of extension.

As an Enterprise Technology Architect, the candidate is responsible to develop / refresh the IT strategies based on the IT framework and standards, obtain approvals of technology architecture reference models and technology roadmaps through the governance processes.

Job Description:

* Knowledge & Skills

  • University Degree in Computer Science or a related engineering field or a combination of education, training and experience deemed equivalent
  • 10 – 12 years’ progressively senior experience in Information Technology with solid background in technology and/or infrastructure architecture planning, design, development and implementation
  • 2 – 3 years’ of experience with cloud computing or experience with traditional enterprise data center technologies
  • A minimum 8 years of technology and/or infrastructure architecture/solution design experience, ideally within the public sector environment
  • Demonstrated experience building out technology reference models, technology related strategies including cloud strategies, target state and/or reference architectures, technology roadmaps and IT standards and polices
  • Experience with cloud platforms such as AWS, Azure or Google Cloud Platform; professional certifications in cloud technologies considered an asset
  • Proficiency in all cloud service models: SaaS, PaaS, and IaaS
  • Familiarity with virtual networking, storage, firewalls, virtual servers and tiered application environments
  • Well versed in agile development, DevOps methodologies, automation practices and microservices architecture
  • Strong understanding and knowledge of various Enterprise Architecture methodologies (e.g., Zachman, TOGAF, FEA) and ability to adapt and develop hybrid applications of methodologies to meet the organization’s needs
  • Superior communication skills (verbal and written) to explain technical concepts to non-technical people including senior business and I&IT leadership
  • Strong written communication skills to prepare documentation, including but not limited to, reports, reviews, assessments and position papers; presentation skills to present information and findings, options and recommendations to senior officials and managers; ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
  • Strong track record of building and maintaining solid relationships with internal and external customers and vendors
  • Self-motivated; able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions; high initiative and ability to prioritize in a high-pressure environment and ability to work on simultaneous projects
  • Ability to plan, set priorities, schedule and manage enterprise architecture projects as well as personal and team deliverables; strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment

*Resource Responsibilities:

  • Utilizes relevant technology roadmaps, reference architectures and technology/infrastructure related policies and standards to be used by solution designers/infrastructure specialists for both project and operational work
  • Maintains organization-wide technology/infrastructure architecture designs and standards in alignment with the corporate technological vision and direction
  • Identifies, designs and develops enterprise wide technology/infrastructure architecture artefacts that meet the evolving business, customer service, operational, applications, risk and compliance requirements
  • Subject Matter Expert in technology/infrastructure architecture, developing and maintaining enterprise technology/infrastructure architecture with an expertise in cloud computing services
  • Enables reuses patterns in the technology/infrastructure architecture and develops scalable multi-use architecture
  • Documents scalable multi-use policies and standards that are compliant with the enterprise architecture and design documentation to be referenced by technology/infrastructure specialists cloud computing related IT policies and standards
  • Providing architectural support and guidance for new applications and applications that require migration/transition to the cloud
  • Identifies implementation risks and analyses of potential impact on the enterprise and on the achievement of scheduled objectives
  • Analysis of technology industry and market trends to determine their potential impact on technology/infrastructure architectures
  • Provides expert technical leadership in the development of organization-wide strategic directions for I&IT architecture, standards, principles, best practices
  • Serving as a trusted advisor to key business and technology partners as it pertains to the organizations cloud strategies
  • Delivers architectural alternatives, recommendation documents and architecture blueprint documents to senior management and stakeholders for approval
  • Provides advice to clients regarding technology/infrastructure technologies, technology risk assessments, and project issues
  • Educate IT management, business users, architecture peers, and technology specialists on technology/infrastructure architecture and technology trends including conducting information and learning sessions to promote the enterprise Technology Architecture Reference Model and Cloud Computing Reference Architecture and roadmap.

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Enterprise Application Architect

Our Public Sector Client in Toronto, ON is looking to hire a Enterprise Application Architect for a 12+ months of contract role with high possibility of extension.

As a Enterprise Application Architect, He/She is responsible to develop / refresh and obtain approvals of application architecture reference models and any roadmaps through the governance processes

Job Description:

Knowledge & Skills

  • University Degree in Computer Science or a related engineering field or a combination of education, training and experience deemed equivalent
  • 10 – 12 years’ progressively senior experience in Information Technology with solid background in technology and/or infrastructure architecture planning, design, development and implementation
  • A minimum 8 years of application architecture/solution design experience, ideally within the public sector environment
  • Demonstrated experience building out application reference models, application portfolio management frameworks, target state and/or reference architectures, technology roadmaps and IT standards and polices
  • Strong understanding and knowledge of various Enterprise Architecture methodologies (e.g., Zachman, TOGAF, FEA) and ability to adapt and develop hybrid applications of methodologies to meet the organization’s needs
  • University Degree in Computer Science or a related engineering field or a combination of education, training and experience deemed equivalent
  • 10 – 12 years’ progressively senior experience in Information Technology with solid background in technology and/or infrastructure architecture planning, design, development and implementation
  • A minimum 8 years of application architecture/solution design experience, ideally within the public sector environment
  • Demonstrated experience building out application reference models, application portfolio management frameworks, target state and/or reference architectures, technology roadmaps and IT standards and polices
  • Strong understanding and knowledge of various Enterprise Architecture methodologies (e.g., Zachman, TOGAF, FEA) and ability to adapt and develop hybrid applications of methodologies to meet the organization’s needs
  • Well versed in agile development, DevOps methodologies, automation practices and microservices architecture
  • Extensive experience with at least two different computing platforms, operating systems, environments, database technologies, programming languages and communication protocols
  • Experience with middleware and gateways and in structured methodologies for the design, development and implementation of applications; knowledge of performance considerations in different environments
  • Experience leading technical projects, with design and deployment of significant application n-tiered architecture
  • Superior communication skills (verbal and written) to explain technical concepts to non-technical people including senior business and I&IT leadership
  • Strong written communication skills to prepare documentation, including but not limited to, reports, reviews, assessments and position papers; presentation skills to present information and findings, options and recommendations to senior officials and managers; ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
  • Strong track record of building and maintaining solid relationships with internal and external customers and vendors
  • Self-motivated; able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions; high initiative and ability to prioritize in a high-pressure environment and ability to work on simultaneous projects
  • Ability to plan, set priorities, schedule and manage enterprise architecture projects as well as personal and team deliverables; strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment

*Resource Responsibilities:

  • Utilizes relevant application architecture roadmaps, reference architectures and application development related policies and standards to be used by solution designers
  • Defines the structure and relationship amongst applications, including the identification of re-usable components, the organization and layering of software, and the determination of interfaces
  • Utilizes and implements at least one cross-platform application architecture in a large and distributed environment
  • Documents scalable multi-use policies and standards that are compliant with the enterprise architecture and design documentation to be referenced by application / solution / integration specialists
  • Providing architectural support and guidance for new applications and applications that require migration/transition to the cloud
  • Identifies implementation risks and analyses of potential impact on the enterprise and on the achievement of scheduled objectives
  • Analysis of technology industry and market trends to determine their potential impact on application architectures
  • Assesses the application portfolio and understands alignment of business services to application services to technical components (e.g. CMBD config items); makes recommendations to rationalize the portfolio considering cost effectiveness and risk mitigation objectives
  • Provides expert technical leadership in the development of organization-wide strategic directions for I&IT architecture, standards, principles, best practices
  • Serving as a trusted advisor to key business and technology partners as it pertains to the rationalization of the application portfolio and IT strategies
  • Delivers architectural alternatives, recommendation documents and architecture blueprint documents to senior management and stakeholders for approval
  • Provides advice to clients regarding application related technologies, risk assessments, and product selection recommendations
  • Educate IT management, business users, architecture peers, and application specialists on technology/infrastructure architecture and technology trends including conducting information and learning sessions to promote the enterprise Application Architecture Reference Model and related portfolio assessments.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Infrastructure Systems Analyst

Our Public Sector Client in Toronto, ON is looking to hire an Infrastructure System Analyst for a 6+ months contract, with high possibility of extension.

As an Infrastructure System Analyst, He/She is responsible to provide senior level technical expertise and oversight for the conception, design, implementation and support of Clients production, development and user acceptance testing (UAT) I&IT infrastructure, network and security operations

 

Job Description:

Key Responsibilities:

  • Acts as an expert resource and provides guidance, mentorship and assist with coordination of team activities. In collaboration with the Infrastructure, Systems Architect, designs, defines, analyzes and communicates IT infrastructure design and implementation tasks into structured action plans and oversees the implementation of approved designs.
  • Ensures infrastructure and network architecture complies with CLIENTS requirements.
  • Designs, installs, configures, provides services from and maintains a Microsoft Windows Server based physical hardware to support a complex VMware ESX and Microsoft Hyper-V virtualized computing environment. Ensures the implementation of appropriate recovery mechanisms throughout the different levels of hardware and software abstraction.
  • Creates, acquires or adapts and implements security policies, guidelines, processes and software tools based on service provider, CLIENTS business and staff requirements and industry best practices.
  • Designs, installs, configures and maintains current Microsoft and other enterprise applications including those that support for example voice over IP, instant messaging, customer relationship management, collaboration, document repositories and secure remote access.
  • Designs, installs, configures and maintains both development and User Acceptance Testing (UAT) environments for CLIENTS business and infrastructure applications.
  • Works with OPS Corporate Security and vendors to monitor network and server infrastructure to: test system access and ensure security policies are followed; identify and report unauthorized users, detect security threats and breaches, discover what data, software or hardware is compromised, measure overall performance and develop and implement response and corrective actions.
  • Organizes and performs problem identification and resolution including root cause analyses on hardware, software and network problems not related to security issues, escalates and communicates as required and facilitates postmortems for high severity incidents.
  • Provides 3rd level technical support and advice to CLIENTS business customers and IMIT colleagues.
  • Organizes and develops Threat Risk Assessments (TRAs) for CLIENTS infrastructure, software and data holdings and addresses, at minimum, vulnerabilities, threats such as virus and denial of service attacks, firewalls, and intrusion detection and other security tools, recommends mitigation strategies and actions and updates or develops disaster and business recovery plans. Organizes and develops Privacy Impact Assessments (PIAs) in partnership with the CLIENTS Privacy Officer.
  • Prepares and coordinates change requests including at least pre-activity backups, back out plans, responsibilities, timeframes and customer impacts and attends Change Advisory Board meetings with service providers to gain approval to implement changes to the CLIENTS infrastructure and any related technologies such as databases, telephony services or web sites.
  • Keeps up to date on the latest trends and new technologies in network, infrastructure and security, researches and evaluates those that have business and I&IT value and recommends planning for adoption.
  • Provides project leadership to acquire or develop, implement and support new technologies.
  • Schedules and performs infrastructure maintenance, major security upgrades, application releases, product code releases and substantial software patches outside of business hours and coordinates necessary technical resources, including service providers as necessary, to support activities.
  • Other duties as assigned.

Knowledge and Skills

  • Knowledge of common and CLIENTS deployed infrastructure technologies such as Microsoft Windows Server, Skype for Business, SharePoint, MFA, WAP, MIM, ADFS, 3PAR, Exchange, VMWare, and Hyper-V and how these systems can be best architected to support CLIENTS requirements.
  • Knowledge of current CLIENTS technology infrastructure: networking technologies such as routers, firewalls, switches; infrastructure hardware such as servers, desktop devices, portable devices; network storage technologies such as SAN, NAS, NFS, RAID; and, monitoring, and reporting tools to maintain the availability, security and reliability of the total environment.
  • Knowledge of the security and privacy requirements of PHO, OPS security standards and what tools, software and policies need to be implemented to reduce the time needed to identify and resolve problem, to protect against malicious attacks on the IMIT infrastructure and CLIENTS business data/information and to eliminate any breaches.
  • Knowledge of systems and business analysis, requirements gathering and the application development lifecycle to set up test and development environments, assist developers and business customers in creating solutions that are compliant with privacy and security requirements and will operate in the technical and network environments.
  • Knowledge of the Information Technology Infrastructure Library (ITIL) of best practices and processes to ensure that: all problems or incidents are properly identified, logged, tracked to completion and documented to prevent recurrence; all changes including emergencies are documented and approved; applications and product code releases are grouped to minimize implementation time; and, infrastructure configurations are maintained.
  • Knowledge of formal, industry standard project management methodologies to translate requirements into solutions, develop project plans, determine resources, track and report progress and deliver outcomes that meet plans.
  • Planning, organizational, scheduling and prioritization skills to manage multiple concurrent activities, project tasks, incidents, installs, requests for service, support and technical advice and meet deadlines and changing demand

Education and Experience:

  • Undergraduate in computer science or industry certifications in system, network and security administration.
  • 10 years of experience in network, security and infrastructure management.
  •  

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

ewemi

Training Specialist Level 3

Our Public Sector Client in Kingston, ON is looking to hire a Trainer Specialist Level 3 for a 11+ month contract with high possibility of extension.

As a Trainer Specialist is responsible to work with The Special Authorization Digital Information Exchange (SADIE) project which will provide value for the public, the drug prescribers and the Government.

Job Description:

Responsibilities:

  • Complete work and achieve milestones within the assigned deadlines;
  • Notify the OPS Cluster/Ministry project manager in writing of any issues or other material concerns related to the Assignment Deliverables, as soon as the he/she becomes aware of them;
  • Submit Deliverables for the OPS Cluster/Ministry approval as they are completed;
  • Comply with the Ontario Government and the OPS Cluster/Ministry security procedures and practices;
  • Comply with the Ontario Government and the OPS Cluster/Ministry architecture/technology standards and best practices;
  • Comply with the Ontario Government and the OPS Cluster/Ministry Conflict of Interest and Confidentiality Guidelines;
  • Provide knowledge and skill transfer to a designated OPS Cluster/Ministry staff; and
  • Comply with the Ontario Government I&IT Directive, Operational Policy on the I&IT Project Gateway Process, and other applicable Guidelines, Standards and Procedures.

Qualifications:

Training Skills

  • Development of comprehensive training strategies and plans for internal or external stakeholders at large organizations.
  • Development of training materials to support a wide variety of formats and contexts, including online, interactive, and in person.
  • Development, design and delivery of training material for both technical and nontechnical users.
  • Provision of training in a wide variety of formats and contexts, including online, interactive, and in person.
  • Development of training material in agile processes, where detailed specifics of user screens, etc. may be in flux and not finalized until late in the project.
  • Development of training materials and provision of training covering new and modified business processes as well as information technology systems in a seamless training experience.
  • Development of training materials in clear, concise, and readable formats that are visually appealing and easy to consume
  • Demonstrated experience in developing training materials that meet AODA compliance guidelines.
  • Demonstrated experience coordinating training activities and materials with communications and change management supports.
  • Experience with adult education and/or adult learning methodologies.

Written Skills

  • Evaluation based on sample written training material solely authored by the applicant. This sample of training material, approximately 10 to 20 pages’ illustrating the applicant’s ability to write clearly and effectively and format documents for effective presentation. Note that this material is to be actual training material and not a description of training material.
  • It is acceptable to redact original client details.

General Skills

  • Proven and demonstrable troubleshooting and analytical experience.
  • Strong verbal and written communication skills.
  • Strong Interpersonal and negotiation skills.
  • Strong consulting skills to engage with all stakeholders.
  • Demonstrated team player with a track record for meeting deadline.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com.

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Project Coordinator

Our Public sector client is looking for a Project Coordinator for an 11 month contract in Scarborough, ON. The Project Coordinator Consultant is responsible for supporting the program and the project managers to accomplish project objectives and maintain the progress, mutual interaction and tasks of various parties in such a way that reduces the risk of overall failure, maximizes benefits, and minimizes costs.

Key project coordinator responsibilities include:

  • Coordinate meetings, workshops, and other events for the program
  • Attend meetings, prepare documentation for meetings and take meeting minutes.
  • Maintain professional in communicating with stakeholders
  • Create, copy edit, and review various program specific, and project management documents
  • Keep documentation organized and up to date.
  • Support project managers with various tasks associated with the program

Must haves:

  • Knowledge of project management
  • Excellent communication skills, written and oral English skills, this is important for writing reports, etc.
  • Experience in coordinating meetings, taking meeting notes, etc.
  • Effective ability to work with various stakeholders
  • High regards for working with confidential information and political acumen
  • At least 3 years of experience working as a project coordinator

Oracle Weblogic Portal Expert, Senior Procurement Advisor and • Optional Project Management Support

Our Public Sector Client in Toronto, ON is looking to hire a Senior Procurement Advisor with Oracle WebCenter Portal for a 2year long contract role with high possibility of extension.

As a Senior Procurement Advisor is responsible for Procurement Document Preparation, Procurement Support and Optional Services.

Job Description:

Our Public Sector client is looking for an Oracle WebCenter Portal Expert, Senior Procurement Advisor and Optional Project Management Support. The roles can be performed by one person or a team of two.

The Consultant(s) would be responsible for the following Deliverables:

Task 1 – Procurement Document Preparation

1. Completing background research, including understanding OPB’s current portals, business enhancement needs, and similar procurements conducted in other organizations/jurisdictions.

2. Assist with development and refinement of high-level project requirements.

3. Assess and develop the overall scope, business and technical requirements including responses and scoring criteria.

4. Create procurement document (i.e., Request for Proposal (“RFP”)) in consultation with OPB procurement, following OPB guidelines and templates. The RFP should contain two (2) key areas:

  • Core Work: Addressing key EOL risk and ensuring existing sites are rewritten on WebCenter Portals for go live no later than Q4 2021. This will be primarily “like for like” with basic improvements to key areas where appropriate (e.g., improved security management, basic look and feel changes).
  • Enhancement Work: A series of optional enhancements to the existing functionalities for the vendors to offer best solutions with separate costs.

5. Assist OPB procurement and in consultation with OPB appointed legal counsel to ensure legal terms and conditions properly reflect the portal development work.

6. Deliverables include but are not limited to the following:

  • Mandatory and desirable technical requirements
  • A list of portal development deliverables
  • Evaluation criteria and process
  • Pricing models
  • Terms and Conditions
  • Revise draft Deliverables for OPB’s acceptance.

 

Task 2 – Procurement Support

1. Assist OPB in answering proponent questions during the open competitive procurement process ensuring all timelines are met;

2. Assist OPB evaluators during the proposal evaluation process;

3. Assist OPB in developing the statement of work at contract finalization;

Invitational RFQ 19-017, Technology Advisory Services for Oracle WebLogic Portal Page 10 of 12

4. Assist in finalizing project implementation plans during contract finalization, provide risk assessment and risk mitigation strategies as required; and

5. Ensure ongoing procurement knowledge transfer to the OPB team members.

 

Task 3 – Optional Services

1. The service provider may provide project management assistance to OPB during initial implementation stage of portal developments.

2. During the term, the service provider may also provide other related services on an ad hoc basis.

3. All costs associated with optional services will be charged based on hourly rates and must be preapproved by OPB. Service provider may propose a fixed fee for a specific assignment.

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

System Testing/QA Specialist Level 3

Our Public Sector Client in Toronto, ON is looking to hire a Systems Testing/QA Specialist for a 6+ month contract with high possibility of extension.

As a Systems Testing/QA Specialist is responsible to develop test cases and execute test cases Develop test cases and execute test cases and execution of test efforts for MS Dynamics 365, including the execution of systems integration tests, specialized test and user acceptance testing

Job Description:

General Skills:

  • Experience in planning, organizing and implementing testing efforts at the specified experience level
  • Knowledge of structured methodologies for the development, design, implementation and maintenance · of applications
  • Knowledge and experience in the use of Computer Aided Software Engineering (CASE) tools and data query tools to aid in the development of test cases
  • Knowledge and experience in the use of automated test tools and version control systems on one or more platforms
  • Knowledge and experience in all phases of the Systems Development Life Cycle Excellent analytical, problem-solving and decision-making skills; organizational, creativity and perseverance skills; verbal and written communication skills; and interpersonal skills · A team player with a track record for meeting deadlines
  • Knowledge of one or more automated testing tools
  • Experience in the specified experience level
  • Knowledge of MS Dynamics 365
  • Experience using Visual Studio Team Server (VSTS)

Desirable Skills:

Primary Requirements: Product cycle (functional & non-functional) testing experience

  • Test case design and review experience (from business requirements)
  • Test case development experience
  • Experience in defect tracking
  • Test scenarios (use-cases) design and review
  • Test execution, analysis and reporting experience
  • Experience in writing test scripts using Visual Studio Team Suite (VSTS)
  • Experience using Team Foundation Server
  • Experience in the use of information retrieval packages
  • Knowledge and understanding of testing methods in an object-oriented environment
  • Knowledge and understanding of Enterprise Content management
  • Because of the relatively short duration of the contract and the requirement for existing application support, previous experience in the OPS and with Justice-specific applications would be an asset.

 

General Skills, Knowledge and Qualification

  • At least 10 years' experience performing the Quality role on I & IT projects within and outside government

 

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Program Manager

Our client has an immediate need for a Program Manager who will be responsible for all information and technology (IT) initiatives that are being delivered on behalf of student aid. This role will be located at their office in Edmonton.

Position Summary:

Responsibilities for this role include the development of program management strategy/plans, budget/forecast, managing deadlines and dependencies across initiatives, resourcing, and coordination of project team activities within the program.

Job Responsibilities & Qualifications:

Program Manager:

  • IDENTIFY OPPORTUNITIES TO DEVELOP/ENHANCE/TRANSFORM IMT SERVICES/ENTERPRISE SOLUTIONS AND TO ENSURE EFFECTIVE AND EFFICIENT BUSINESS PRACTICES AND BUSINESS SERVICES.
  • ASSIST IN DEVELOPING A COMPREHENSIVE UNDERSTANDING OF THE BUSINESS PARTNER’S NEEDS GAINED THROUGH EFFECTIVE AND TRUSTED RELATIONSHIPS.
  • A KEY COMMUNICATOR AND CHANGE AGENT TO PROACTIVELY ENGAGE WITH BUSINESS PARTNERS TO ALIGN BUSINESS NEEDS TO SECTOR IMT CAPABILITIES AND JOINTLY DEVELOP AND MAINTAIN TECHNOLOGY PRIORITIES.
  • SUPPORTS THE DEVELOPMENT OF STRONG RELATIONSHIPS BETWEEN SECTORS, MINISTRIES, AND SERVICE SUPPLIERS.
  • SUPPORTS THE PORTFOLIO DELIVERY TEAM TO ENSURE THAT IMT SERVICES ARE DELIVERED TO THE BUSINESS PARTNERS, IN A CONTEXT THAT BEST SUPPORTS THE BUSINESS NEEDS, BUSINESS DRIVERS AND PRIORITIES OF THE BUSINESS ORGANIZATION.

For the BRM the Program Manager will:

  • SUPPORT THE ONGOING STRATEGIC PLANNING PROCESS THAT MEETS BUSINESS PRIORITIES AND BUILDS A FOUNDATION FOR CURRENT AND LONGER TERM BUSINESS NEEDS.
  • REVIEW ON AN ANNUAL BASIS, BUSINESS PLANNING INITIATIVES, AND OTHER ANTICIPATED CHANGES IN BUSINESS THAT WILL INFLUENCE CHANGES WITH STRATEGIC PLANNING.
  • MANAGE A PORTFOLIO OF CONCURRENT BUSINESS RELATIONSHIP MANAGEMENT PLANNING INITIATIVES.
  • CONTRIBUTE TO THE DEVELOPMENT OF BRM DELIVERABLES INCLUDING: BRANCH ROADMAPS, GOVERNANCE DOCUMENTS, BUSINESS CASES, ASSESSMENTS, BUSINESS IMPACT ASSESSMENTS AND REPORTS.
  • WORK WITH BOTH BUSINESS PARTNERS AND IMT RESOURCES TO DEFINE SCOPE, OUTCOMES, TIMELINES AND DELIVERABLES THAT SUPPORT BUSINESS CASE DEVELOPMENT.
  • ASSIST WITH BUSINESS RELATIONSHIP MANAGEMENT INITIATIVE PRIORITY SETTING AND ESCALATIONS.
  • DEFINE PROGRAM GOALS AND OUTCOMES IN COLLABORATION WITH BUSINESS STAKEHOLDERS.
  • MANAGE PORTFOLIO COMMUNICATIONS, THROUGH REGULAR MEETINGS, BUSINESS ACTIVITY MONITORING AND PROGRESS REPORTING.
  • CONTRIBUTE TO THE DEVELOPMENT OF OTHER RELATED DOCUMENTS SUCH AS: PROPOSALS, BUSINESS PLANS, STATEMENT OF WORKS, REQUEST FOR PROPOSALS, STRATEGY DOCUMENTS.
  • SUPPORTS BRM TEAMS IN THE TRANSITION FROM BUSINESS RELATIONSHIP MANAGEMENT TO DELIVERY.
  • COMMUNICATE AND CLARIFY REQUIREMENTS WITH PORTFOLIO DELIVERY AND INFORMATION MANAGEMENT TEAMS TO ENSURE SUCCESSFUL DEVELOPMENT AND IMPLEMENTATION THAT MEETS BUSINESS NEEDS.
  • OBTAINS ONGOING UPDATES FROM PORTFOLIO DELIVERY LEADS ON PROJECT STATUS.
  • RECOMMEND AND IMPLEMENT CHANGES TO BUSINESS RELATIONSHIP MANAGEMENT SERVICE PROCESSES AS NECESSARY TO IMPROVE EFFECTIVENESS OF DELIVERY.
  • PARTICIPATE IN CHANGE MANAGEMENT AND COMMUNICATION PLANNING.

For Portfolio Delivery, the Program Manager will:

  • MANAGE A PORTFOLIO OF CONCURRENT PORTFOLIO DELIVERY INITIATIVES OR PROJECTS.
  • ASSIST IN THE RESOLUTION OF ESCALATIONS AND ISSUES THAT ARE IMPEDING PROJECT DELIVERY.
  • PROVIDES ONGOING STATUS UPDATES.
  • RECOMMEND AND IMPLEMENT CHANGES TO PROJECT DELIVERY PROCESSES AS NECESSARY TO IMPROVE EFFECTIVENESS OF DELIVERY.
  • PARTICIPATE IN CHANGE MANAGEMENT AND COMMUNICATION PLANNING.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

EWEMI

Controller

Our Public sector client is looking for a Controller in Toronto, ON for a 17 month contract. 

PURPOSE OF POSITION

To manage the integrity of all financial information including oversight of the accurate and timely completion and reporting of all financial activities and leadership of back office system related projects to ensure a high level of data quality and reporting.

KEY RESPONSIBILITIES

  • Leads the development of financial reporting and information requirements for PHO; develops and enhances the financial reporting systems and processes, to meet the needs of  internal customers;
  • Leads/reviews and develops Internal Control policies/procedures ensuring sufficient segregation of functions to safeguard assets and to ensure the integrity and accuracy of financial data provided to internal/external users;
  • Develops and implements, as and when required, benchmarking and related monitoring strategies;
  • Create standardized reporting format for statistical and financial information that builds strong linkages between financials and PHO mandate/strategic  plan
  • Evaluates the overall budgetary reporting and information requirements for PHO; develops and enhances the reporting systems and processes to meet the needs of PHO’s internal customers;
  • Analyzes and develops budgeting and operational data reporting for senior management’s’ decision making; ensures  financial information for audit, financial reporting and cash flows is automated, designs and modifies electronic financial management reports using Prophix;
  • Initiates and approves banking transfers and uses signing authority, as identified in the Delegation of Authority document;
  • Contributes to the development and implementation of the department’s mandate and operating procedures by taking a significant role in the identification of new projects that fit PHO’s mandate
  • Manages PHO corporate credit card programs (purchasing card and travel cards); oversees issues, use and related reporting; Leads SharePoint initiatives that enable increased electronic workflow and single Point storage.
  • Manages and coordinates the accuracy of monthly reports of Third Party Funds, (e.g., research grants, segregated donations), tracks financial activities and prepares reports for Government agencies
  • Manages and directs staff, to ensure congruence with PHO’s internal policies and procedures, professional standards, Collective Agreement requirements and other relevant standards, legislation or regulations, including: providing direction and leadership in the implementation of new techniques and standards; assigning staff and implementing work/vacation schedules; setting clear responsibilities and objectives and evaluating performance; advising on training needs, participating in recruitment and selection of staff; dealing with disciplinary issues and responding to grievances in conjunction with  PHO’s Human Resources management programs; 
  • Leads a variety of special projects focused on process improvement and provides input into overall financial policies/procedures for the department and PHO; 
  • Manages the development and delivery of training programs on controllership across PHO
  • Manages collaborative working relationships internally and externally; participates/chairs corporate meetings/committees;

SKILLS AND KNOWLEDGE 

  • Undergraduate degree in accounting or business administration with preference for a post graduate degree ;
  • Professional designation – CPA, CA, CMA, CGA
  • A minimum of ten years financial managerial experience with a large, complex, service based organization, preferably within a healthcare environment.
  • Solid understanding of information management frameworks and principles, business intelligence, as well as key enterprise processes and tools that support effective decision making
  • A track record of responsiveness in solving customer challenges
  • Knowledge of Generally Accepted Accounting Principles (GAAP), with business analysis skills and knowledge of financial and related organizational systems in order to develop and coordinate budget reporting activities within PHO;
  • Skilled in managing and delivering multiple projects, to enable decision-making and measurement of results;
  • Knowledge of and proficiency in the use of various computerized Accounting systems (particularly AccPac, Prophix and of MS Office software including: Word, Excel, PowerPoint, Outlook, SharePoint, Visio and presentation applications. 

COMMUNICATION/INTERPERSONAL SKILLS

  • Oral communications skills, to: manage working relationships at all levels within and outside PHO; facilitate groups and deliver learning/training sessions and presentations to staff on Full Cost Financial Reporting, Position Control Reporting;
  • Written communication skills, to: prepare briefing notes, letters, presentations and a wide variety of other materials, including policies/procedures on business processes, educational material, forecasts, budgetary and operational reports, in standard and non-standard formats such as electronic financial management reports, Third Party Funds and financial reports for Government agencies;  
  • Interpersonal, consultation, team building and relationship management skills, to: work with other members of the Finance team; interact with all levels of management, staff and clients using discretion and diplomacy; interpret/translate specialized information/concepts to non-financial staff; facilitate learning/training sessions; make presentations; participate on corporate meetings, committees and/or working groups.

Application Architect Level 3

 

Our Public Sector Client is looking to hire a Level 3 Application Architect in Toronto, ON for a 6 month contract.

The client requires an Application Architect L3 with 10+ years' experience in application design/solution development and support experience using Microsoft .NET. with smart client, .C #, Oracle version 11g, Sequel Server 2003, the CSLA framework, and document assembly and SharePoint 2010.

Duties:

  •  Supporting the integrity of the OPGT’s business applications, architectures, and ensuring that development is to standard, documentation is compliant
  •  Performing application design
  •  Providing leadership and support to the business and other team members, in addition to providing hands-on application support for PGTed (Public Guardian and Trustee enterprise desktop) providing leadership and support to the business and other team members, in addition to providing hands-on application support for PGTed (Public Guardian and Trustee enterprise desktop)
  •  This resource must have a holistic view of the applications

Skills, Knowledge and Experiences

  • Knowledge and experience with business analysis techniques and tools, business process modeling and re-engineering, Joint Application Development (JAD) and interviewing, to elicit, assess and document the business requirements of clients.
  • Excellent understanding and knowledge of the Business Analyst Body of Knowledge (BABOK): business analysis planning and monitoring, elicitation and collaboration, requirements life cycle management, strategy analysis, requirements analysis and design definition, and solution evaluation.
  • Knowledge of life cycle methodologies for systems/software development for business applications and systems specifications design; software design, development and integration; user interface design principles; database concepts; data and information architecture; change management; quality assurance; risk management; test planning and execution
  • Knowledge and experience with Trust Accounting Systems, or Financial Applications (Accounts Receivable, Accounts Payable, General Ledger)
  • Experience with UML, in particular use case diagrams, activity diagrams, sequence diagrams
  • Practical application ability with Microsoft Office, Visio and TFS (Team Foundation Server) and other tools commonly used in business analysis
  • Knowledge about change management, service delivery management and project management, including planning, resource management, budgeting, and risk assessment and management
  • Knowledge and experience with BPMN (business process model and notation) and DMN (decision model and notation) is a plus
  • Experience with quality assurance is a plus
  • Excellent analytical, problem solving and decision-making skills; organizational, creativity and perseverance skills
  • Excellent oral and written communication skills
  • Team player with a track record for meeting strict deadlines
  • Architecture : N-Tier Client-Server and Internet Application Architectures (.NET), Component-Based Design (COM+), Architectural Design Patterns, Systems Integration
  • System Design: Object Oriented Analysis, Design and Programming, UML, Relational Database Design, User Interface Design, Network / Environment Design
  • Operating Systems: Windows 7, 10, Windows Server 2012 & 2014
  • Programming Languages: C#, Visual Basic .NET, ANSI-SQL, PL-SQL, T-SQL
  • Databases: SQL Server 2008 – 2016, Oracle 11 & 12
  • Other Tools: IIS, ASP, ADO, XML / XSL, Web Services, SOAP, TFS, Visio, Visual SourceSafe, TOAD, SQL Reporting Services, SharePoint foundation Services 2013
  • Middleware and Software
  • Microsoft Internet information Server (IIS)
  • Host Integration Services (HIS)
  • Microsoft Office SharePoint Server 2013
  • Experience in architecture, analysis and programming at the specified experience level
  • Experience in structured methodologies for the development, design, implementation and maintenance of applications
  • Excellent analytical, problem-solving and decision-making skills
  • Excellent verbal and written communication skills;
  • Highly developed interpersonal skills
  • A team player with a track record for meeting deadlines

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

Programmer/Developer Level 2

Our Public Sector Client in Toronto, ON is looking to hire a Programmer/Developer for a 6+ month contract with high possibility of extension.

As a Programmer/Developer is responsible for developing, maintaining and administering IT solutions to support Ontario’s courts in the delivery of Clients services under various legislative frameworks and rules of procedure.

Job Description:

Duties:

The consultant will be responsible for:

  • Translate business requirements and functional specifications into working, tested applications. This includes developing detailed programming specifications, user interface designs, prototypes, writing and/or generating code, compiling data driven programs, conducting unit tests and debugging code.
  • Analysis, design, development, testing, implementation and documentation of approved requests related to our mainframe environments
  • Assessment of and recommendations for program enhancements/changes requested by business partners
  • Support and maintenance for mainframe application programs and program modules, including on-call support
  • Knowledge transfer to team members and other personnel

Skills, Experience and Qualifications:

  • Strong IBM COBOL experience and expertise with the mainframe environment
  • Experience in development of JEE based applications, including (but not limited to) integration layer services such as web services
  • Experience in Core Java and JEE frameworks
  • Experience in wrapping mainframe IMS transactions into Java APIs and/or web services
  • Experience in implementing system to system integration (through APIs, web services) involving mainframe applications
  • Experience working in a similar technical environment (recognizes the language, data model, and size of an application that has undergone multiple changes over a long-term period)
  • Demonstrated experience in the use of tools to support application analysis
  • Ability to apply lessons learned from applicable projects
  • Successfully completed technical analysis of legacy applications for similar complex, environments
  • Strong verbal and written communication skills
  • Excellent analytical, problem-solving and decision-making skills
  • Track record for meeting deadlines in a complex program environment

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Human Resource (HR) Business Partner

Our Public Sector Client in Toronto, ON is looking to hire a HR Business Partner for a yearlong contract role with high possibility of extension.

As a HR Business Partner is responsible to implement people strategies that drive organizational results to attract and retain exceptional people. While working with a diverse team, you will work closely with leaders and managers to build human resource (HR) capabilities, plan and manage talent, and develop approaches that achieve shared organizational objectives.

Job Description:

Summary

Our public sector client is seeking both a strategic and hands-on individual to implement people strategies that drive organizational results to attract and retain exceptional people. While working with a diverse team, you will work closely with leaders and managers to build human resource (HR) capabilities, plan and manage talent, and develop approaches that achieve shared organizational objectives.

Responsibilities:

  • Occupational/non-occupational-disability leave management and wellness
  • job evaluation/job analysis and delegated aspects of employee/labour relations
  • support and guidance provision for policy, collective agreement and procedure interpretation and implementation ensuring compliance with applicable legislation and regulations
  • provide coaching, counselling, guidance and resources with regards to performance management and attendance management
  • act as an investigator for the complaint management process, including making recommendations for resolution; support accommodation, disability management and wellness in the management of human resources within the organization
  • This role will also support the Recruitment, Retention and compensation functions.
  • act as a lead providing subject matter expertise for specific Human Resources functions including Diversity and Equity.

 

Skills & Qualifications

  • Degree in business administration, labour relations or related discipline from a recognized university.
  • CHRM or CHRP designation is preferred.
  • Five years progressive human resources experience, including at least three years in a human resources management, supervisor or lead role.
  • Experience working in a unionized environment and demonstrated knowledge and understanding of labour relations and union contract administration.
  • Demonstrated experience in reviewing current HR policies and developing new policies.
  • Demonstrated knowledge and experience of human resources practices, theories, trends and legislation.
  • Knowledge of general management and business administration practices in order to direct operations, manage staff and administer budgets.
  • Conflict resolution skills to resolve complaints, dispute and disagreements while maintaining positive working relationships.
  • Planning skills, systems thinking and project management skills.
  • Developed decision-making, research, creativity, critical thinking and problem-solving skills to develop solutions and identify appropriate responses to issues or problems in the face of conflicting needs.
  • Negotiation skills used in the course of labour and employee relations activities.
  • Analytical, mathematical and statistical skills to interpret data identify trends and develop recommendation.
  • Team leadership skills to empower staff, elicit input and cooperation, and motivate staff both within the department and across the organization.
  • Political awareness in order to identify and respond to issues and to anticipate the likely reaction to statements, proposals, recommendations and situations.
  • Superb presentation, verbal communication, interpersonal and relationship building abilities.
  • Demonstrated written communication skills to draft clear and concise correspondence, collective agreement language and formal reports.
  • Demonstrated proficiency with word procession, spreadsheet and database software.
  • Demonstrates commitment to the Central West LHIN’s mission and values.
  • Fluency in French is an asset.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Enterprise Security Architect

Our Public client is looking for a Enterprise Security Architect for 5 month contract with the possibility of extension in Toronto, ON.

Resource Responsibilities:

  • Advises on the identification, analysis, and resolution of specific security factors, risks, vulnerabilities; protection of personal privacy issues; and appropriate industry and international security standards
  • Builds and maintains WSIB-wide security architecture designs and standards in alignment with the corporate technological vision and direction
  • Identifies and builds enterprise wide security architecture artefacts and roadmaps that meet the evolving business, customer service, operational, applications, risk and compliance requirements
  • Builds and documents scalable multi-use policies and standards that are compliant with the enterprise architecture and design documentation to be referenced by security and infrastructure specialists
  • Subject Matter Expert in security architecture, building and maintaining enterprise and solutions security architecture
  • Delivers architectural alternatives, recommendation documents and architecture blueprint documents to senior management and stakeholders for approval
  • Provides advice to clients regarding security technologies, technology risk assessments, and project issues
  • Defines, evaluates, and assesses security architecture requirements for systems environments and IT projects; ensures the incorporation of IT security and contingency measures in the design and development of IT solutions
  • Undertakes analyses of technology industry and market trends to determine their potential impact on security architectures
  • Collaborates with all relevant internal and external stakeholders in order to review the objectives and constraints of I&IT solutions and determine conformance with current enterprise architecture standards, policies and technology roadmap
  • Maintains close working relationships with executive and business management to understand enterprise wide business and I&IT goals, objectives and strategies.

Knowledge & Skills

  • Candidate must have a solid understanding of enterprise IT security architectures, standards, controls, protocols, cyber security threats. 
  • The Candidate must be able to identify and analyze security factors, risks, vulnerabilities in the context of appropriate industry and international security standards. 
  • Candidate must be able to ensure alignment of initiatives with corporate business and IT strategies and the delivery of high quality and coherent solution architectures as well as future state architecture. 
  • The candidate must be able to articulate the holistic view of the WSIB enterprise that enables ease of use to customers, cost efficiencies, simplified architectures that promote improved agility for business partners. 
  • The Candidate must have the ability to present complex and technical ideas and suggestions clearly and effectively and in a user-friendly manner to non-technical audiences and maintain a high level of customer service to both internal and external clients. 
  • The candidate must have the ability to present complex and technical ideas and suggestions clearly and effectively and in a user-friendly manner to non-technical audiences and maintain a high level of customer service to both internal and external clients.
  • 10+ years progressively senior experience in information technology with solid background in security architecture, planning, design, and development
  • 8+ years of experience in enterprise wide security architecture experience, ideally within a Ontario Public Service or agency environment
  • Certified Information Systems Security Professional (CISSP) and/or Certified Information Security Manager (CISM) an asset
  • Strong understanding and knowledge of various enterprise architecture methodologies (e.g., Zachman, TOGAF, SABA) and ability to adapt and develop hybrid applications of methodologies to meet WSIB’s needs
  • Knowledge and expertise in the principles, practices and latest concepts in Enterprise Architecture, Project Management methodologies and Software Development life cycles, with the ability to promote a coherent, corporate approach to enterprise architecture
  • Knowledge of techniques to secure information assets and the building and constructing and implementation of security technologies
  • Knowledge of techniques to discover gaps or weaknesses in solution architectures to identify and mitigate known security threats or inherent weaknesses
  • Knowledge and understanding of relevant legislation and corporate directives related to the security and confidentiality of information (e.g. Freedom of Information and Protection of Privacy Act) in order to identify and assess areas of concern and risk
  • Solid knowledge of current security and contingency technology and techniques (e.g. digital signature, encryption, access controls, fire-walls, authentication, virus protection, etc.); and a proven working knowledge of security audit procedures and protocols
  • Experience in threat and risk assessment methods
  • Knowledge and understanding of Information Management principles, concepts, policies and practices
  • Superior communication skills (verbal and written) to explain technical concepts to non-technical people including senior business and I&IT leadership; ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
  • Strong written communication techniques to prepare reports, reviews, briefing materials and correspondence
  • Leadership, problem solving, interpersonal skills to lead the analysis, design, and development of security architecture initiatives
  • Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs
  • Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment
  • Strong track record of building and maintaining solid relationships with internal and external customers and vendors
  • Self-motivated; able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions; high initiative and ability to prioritize in a high-pressure environment and ability to work on simultaneous projects

Intermediate Process Analysts

Our Public client is looking for an Intermediate Process Analysts for a 12 month contract in Toronto, ON

Resource Responsibilities:

  • The Intermediate Process Analyst acts as a change agent providing analytical and technical support in the integration and application of continuous improvement methodologies.
  • The Intermediate Process Analyst will serve as a subject matter expert in the identification of opportunities to improve business operations across multiple program areas.
  • The Intermediate Process Analyst’s expert facilitation skills will be applied in guiding internal teams in the application of continuous improvement methodologies to drive operational improvements, including the identification and documentation of business rules, future state business processes, and utilization of performance metrics used to monitor effectiveness and efficiency improvements.
  • Other activities may include providing advice on effective management and execution of business transformation and continuous improvement programs and initiatives, including the use of participating in practices for business process design as well as overseeing the design, implementation and monitoring of a system of performance objectives and metrics that track how the organization executes business process reengineering processes.

Knowledge & Skills

  • Demonstrated experience with conducting improvement workshops and demonstrating results such as reduction of cycle time, quality improvement, reduction of work in process and improved team building and decision making
  • Expertise in the application of continuous improvement tools and techniques such as Lean Six Sigma, AGILE, Business Process Reengineering, Theory of Constraints (TOC)
  • Experience in conducting interviews to gain insight into an organization and to uncover and document processes
  • Experience in developing and implementing performance measurement frameworks
  • Experience in performing business analyses of functional requirements to identify information, business rules, procedures and decision flows and develop associated data dictionaries
  • Experience in conducting value stream analyses and documenting knowledge inputs and outputs as well as "as is" and "to be" processes
  • Excellent verbal and written communication skills to articulate the benefits of change, build skills within a team environment and get stakeholder buy-in for change initiatives
  • Prior public sector experience, ideally with the Ontario Public Service is an asset
  • Prior experience in the insurance industry, specifically claims management is an asset

System Analyst Level 3

Our Public client is seeking to procure a System Analyst Level 3 in Toronto, ON to perform FileMaker tasks for the FST in identifying the FileMaker system enhancements, customizations, and development requirements.

Duties

The candidates responsibilities will include, but are not limited to:

  • Complete work as assigned
  • Provide progress/status information to Client Management
  • Comply with Client security procedures and practices
  • Comply with Client Conflict of Interest and Confidentiality Guidelines
  • Provide skills / knowledge transfer to appropriate Client staff
  • Request for Services
  • v3.2017 IT18-FSCO-0017 – Page 11 –
  • Analyze the requirements and arrive at solutions that (a) incorporate FSCO standards, tools and features, and (b) will integrate them with the above applications, ensuring that in areas of distinct usage, duplicate functionality is not developed where common utilities already exist among these applications.
  • Provide a project plan with identified tasks for each group in MS Project; this plan will address the deliverables based on the requirements for each user group, including the estimated time required from FSCO’s technical systems and business users to support the proposed plan.
  • Provide status reports on a weekly and monthly basis, and provide up-dates on the projected plans for the following weeks that conform to existing LTC standards (including identified and approved changes to the schedule where necessary); consistently update LTC’s activity reporting system until the project closeout.
  • Prepare for MOF review and approval of the proposed format, content and distribution for each deliverable, ensuring the work plan approval exists prior to the commencement of each task; submit deliverables on- schedule, as agreed, in the approved work plan. The Vendor may be required to conduct walkthroughs for specific deliverables to facilitate LTC / MTO/MOLSDB (server host) and FST (user group) review and approvals.

Responsibilities

Development

  • Experience in the development, integration, testing, and implementation of the clients’ applications
  • Experience in leading the technical aspects of projects related to the development of a diverse range of client applications through all stages of the Systems Development Life Cycle (SDLC).D
  • Experience with coaching and directing junior analysts throughout the project, related to the development of a diverse range of client applications through all stages of the Systems Development Life Cycle

Technical

  • Experience in rapid application development (RAD) methodologies
  • Experience with middleware and gateways
  • Experience with object-oriented programming skills.
  • Experience in requirements gathering and design skills in the area of Workflow/Case Management/Document Systems
  • Experience in government ministries/agencies Case Management Systems designing / development / implementation / enhancements / support using the environments/tools-set mentioned

Tools

  • Experience in FileMaker-16 tool set and the interfacing plug-ins and MS Office tools in a Windows 2012 VMware shared utility environment
  • Experience in remote connecting set-ups using RAS/VPN over DSL, cable modem or dialup connections.
  • Experience in FileMaker-16 / Citrix / Calendar-interfacing methods / MicroSoft Office tools-set including Outlook interfacing / EzXslt / eBlaster and Mass-mailing interfacing.
  • Experience with Windows 2007 / Windows 10 and Microsoft Office 2010 / Microsoft Office 365

Analysis

  • Experience providing specialized technical expertise in the overall analysis of the design and architecture of systems solutions
  • Experience in the analysis and documentation for the design and architecture of systems solutions
  • Experience guiding feasibility studies and cost effective analysis of proposed client I&IT initiatives, ensures all studies and analyses are documented
  • Experience in business analysis, systems analysis and technical leadership skills

Project Manager Skills

  • Experience in planning, scheduling, estimating resources, providing technical expertise, co-ordination, monitoring progress and providing management with project status updates
  • Experience evaluating recommendations and ensuring all recommended solutions for improvement are congruent with the project goals and objectives
  • Experience with overseeing the research and evaluation of the technical components in the acquisition of software, hardware, technology, systems and products
  • Experience in identifying short and long-term project goals and objectives
  • Experience defining and identifying program and service delivery requirements in support of the development of client applications

Techniques

  • Experience with techniques, standards, and performance criteria to control the quality of application development initiatives

Soft Skills

  • Experience with client management skills
  • Presentation and meeting/conference facilitation skills

Sr. System Administrator

Our BC Public Sector client is looking for a Sr. System Administrator for their office in Downtown, Vancouver.

Under the direction of the IT Services Manager (Contract Manager), the Sr. System Administrator will be responsible for managing day to day operational system administration tasks as well as implementing enhancements to the current systems infrastructure. The Sr. System Administrator will also be required to sign a confidentiality agreement.

Working collaboratively with client’s Systems team, the Contractor’s services will specifically include, but not be limited to, the following:

  • Maintaining current server infrastructure
  • Enhancing the server infrastructure to include new technologies such as clustering, cloud and or VMware
  • Improve the backup and recovery process (upgrade or enhance)
  • Domain administration for the local area network (LAN)
  • DNS and DHCP server configuration on the LAN
  • Monitoring and improving network performance
  • Security administration
  • Providing project support as required
  • Working with Shared Services BC on supplied services such as wide area network configuration changes to domain trusts, DNS servers, ministry firewall rules, new IP ranges and switches, e-mail Exchange server services and SharePoint server services.

Skills and Qualifications:

  • Advanced knowledge of Server Administration
  • Demonstrated advanced knowledge of Microsoft IIS
  • Demonstrated advanced knowledge of current hardware technologies, including provisioning of computer room servers and rack-mounted equipment
  • Demonstrated advanced knowledge of virtual server environments such as Microsoft Hyper-V cluster and its management tools or VMWare
  • Demonstrated knowledge of firewall configuration
  • Knowledge of SQL Server Administration
  • Knowledge of Azure cloud infrastructure configuration
  • Proven ability to provide input, document requirements and support the design and delivery of server infrastructure changes
  • Ability to influence others and move toward a common vision or goal
  • Demonstrated capability to identify, analyze and prepare risk mitigation tactics for implementation of the solution
  • Demonstrated ability to work well with a team
  • Demonstrated ability to handle confidential and sensitive information in accordance with
  • an organization’s security policies, or even just securely
  • Able to work effectively at all levels in an organization
  • Demonstrated ability to work, document and conduct research independently
  • Effective communicator (written and verbal)

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

ETL Developer/Programmer Level 2

Our Public client is seeking to procure a ETL Developer/Programmer Level 2 in Toronto, ON to perform tasks that form a series of subprojects related to the ingestion of OT derivatives data from the three designated trade repositories.

These tasks include:

  • Requirements gathering, source extract definition and data profiling
  • ETL development
  • Quality assurance

Requirements:

  • 5 or more years of experience with IBM Data Stage and InfoSphere products
  • Experience in designing ETL data flows from start to end including scheduling and ETL job orchestration
  • Preparing ETL programs for assigned sources and targets
  • Unit Testing ETL programs in accordance with quality policy
  • Self-starter, with excellent communication to both business and technical audience
  • Ability to work under pressure, often in a self-supervised capacity

Business Analyst Level 3

Our Public client is seeking to procure a Business Analyst in Toronto, ON to perform tasks that form a series of subprojects related to the ingestion of OT derivatives data from the three designated trade repositories.

These tasks include:

  • Requirements gathering, source extract definition and data profiling
  • ETL development
  • Quality assurance

Requirements:

  • 10 or more years of experience as a Business Analyst in data management environment
  • Understanding of key Data Quality (DQ) concepts and how to apply them to the process of data acquisition & integration
  • Hands on Project delivery experience
  • Demonstrated ability in working with and supporting project delivery team members
  • Strong SQL Skills: ANSI SQL, T-SQL, DB2 SQL
  • Understanding of DW and Database concepts, with proven ability of applying them in practice to a solution
  • Demonstrated experience in owning and documenting the following deliverables, in addition to be able to explain when they are needed and why:
  • Self-starter, with excellent communication to both business and technical audience
  • Ability to work under pressure, often in a self-supervised capacity

Technical Business Analyst

Our Public client is looking for a Technical Business Analyst for a 27 month contract in Toronto, ON

Resource Responsibilities:

  • Provide expertise and support to the business throughout the enterprise by conducting in-depth analysis, summary, and recommendations
  • Work with business partners and project managers to ensure project deliverables are being met as per the documented business related deliverables
  • Conduct complex statistical analysis and predictive modeling in order to provide ongoing performance measurement of the business
  • In collaboration with the various business areas, create and deliver corporate and operational performance measures, other required data, reports and/or presentations for use by the Strategy Cluster and internal clients; tailoring the report to an appropriate level of detail and client focus
  • Lead and/or participate in project, forums, and working groups varying in scope and complexity

Knowledge & Skills

  • Computer Science, Business Administration, or Social Science or equivalent combination of education and experience.
  • Eight or more year’s experience in business analysis with a focus on Software Solutions and IT transformation projects 
  • Proven experience with mapping end-to-end business process, business and technical requirements analysis, business planning, modeling, verification and methodology and product development.
  • Experience working and negotiating with a variety of stakeholders and third party vendors
  • Work with a sense of urgency and demonstrate leadership skills to achieve high performance and service levels
  • Strong communication, interpersonal, and presentation skills to effectively build relationships and influence decisions
  • Excellent project management skill, analytical, problem solving and influential skills
  • Strong attention to detail
  • Superior writing skills to prepare/edit comprehensive reports, and other documents
  • Excellent organization skills

Guidewire Technical Lead

Our Public client is looking for a Guidewire Technical Lead for a contract ending 23 August 2019 in Toronto, ON

Resource Responsibilities:

1. Work with management to in the construction and delivery of technology-enabled applications, products and high quality services that adhere to quality management and development standards. This includes:

  • Providing details to business/technical issues and ensure that design specifications meet architecture and requirements specifications and that development schedules are also met;
  • Providing high quality technical documentation, presenting it clearly to interested parties, and providing knowledge transfer to team members.

2. Interact with the technical teams by: 

  • Providing feedback, testing and change/implementation review and walkthroughs.
  • Work with system solutions to handle confidential data/information and transfers between WSIB and service providers;
  • Performing  system installations and software testing;
  • Translating logical data model to physical data model
  • Conducting technical and detailed design walkthroughs and code reviews;
  • Functioning in a support capacity, communicating options for resolution of software issues.

3. Collaborate with project or support teams  by:  

  • Defining data models and processing models based on the business requirements  in order to meet the needs of the organization's information requirements and helping to determine data requirements, normalization, structure and distribution.
  • Participating in defects meetings;
  • Supporting all testing, code drop release notes and the implementation of development components.  
  • Providing timely reporting on work progress status to the project manager, team lead and/or manager.

4. Following  the software development methodology (agile) and databases standards. 

Knowledge & Skills

  • University degree in computer science, engineering or equivalent.
  • 5+ years hands-on experience with Guidewire products (PolicyCenter, BillingCenter, ClaimCenter), preferably version 7.0, in technical consultant/lead role during implementation and maintenance phases
  • 10+ years experience in design, build, configure, deploy, support, and maintenance of Enterprise solutions
  • 5+ years experience in Java based technologies with general knowledge of specific components such as Authentication/Authorization, Active Directory, LDAP, CICS Transaction Gateway, JMS, MQ, JDBC, FTP, Mail etc.
  • 5+ years experience in developing business applications that have transaction data in ORACLE and / or SQL DB
  • 5+ years experience in distributed system integration technologies that span various platforms and operating systems
  • 5+ years experience in HTTP/S, FTP technologies including Secure FTP, FTPS, sFTP etc
  • 5+ years of experience in Redhat Enterprise Linux Server 5.x/6.x and AIX 5/7.x Operating system
  • Strong troubleshooting capability
  • Excellent communication skills to interact with business users, functional and technical teams and SMEs.
  • Strong knowledge sharing and knowledge transferring skills
  •  Ability to work in an environment of high growth and constant challenges.
  •  Good team player who takes instructions, can work in a fast pace project team with good listening skills
  •  5+ years experience in IBM WebSphere MQ / WebSphere Message Broker products

Task-based I&IT Consultant 2

Our Public client is looking for a Task-based I&IT Consultant level 2 for a one year contract in Toronto, ON

General Responsibilities:
Works in partnership with clients, advising them how to use information management (IM) and/or information technology in order to meet their business objectives or overcome problems, work to improve the structure and efficiency of an organisation's I&IT systems. The Task-based I&IT Consultant may be used to provide suggestions to organisation with regard to IM & Task-based IT technology, IT infrastructures and the enablement of major business processes through enhancements to IT. Analyze and document solution complexity and inter-dependencies for SAMS (Curam solution) and SA Mobile by function / track for purpose of effort and cost estimation. Provide the quality assurance/quality control of specific deliverables by supporting, providing input and solution options based on knowledge of Curam, web services, interfaces and best practices related to integrating technologies. Anticipates and resolves problems to ensure that the deliverables are completed within budget, to the highest quality, meeting or exceeding expectations Identifies conflicts and communicates deliverable conflicts or issues to the engagement lead or client manager. Builds positive relationships by developing an understanding of business and deliverable needs. Develops processes and procedures for implementing the deliverables. Prepares reports options, recommendations, implementation plans, and fit-gap analysis for SAMS (Curam) changes or opportunities, based on Curam v7 capabilities. Works with clients to support and understand internal work practices and the nature of their program areas. Defines software, hardware and network requirements

Rated Criteria

Technical Analysis, Documentation and Advice

• Demonstrated experience in providing recommendation and guiding the clients in using information management (IM) or information technology in order to meet their business objectives
• Excellent at providing the quality assurance/quality control of specific deliverables by supporting, providing advice and solution options based on knowledge of Curam, web services, interfaces and best practices related to integrating technologies.
• Experienced in developing processes and procedures for implementing developer/
programmer/technical deliverables.
• Experienced in preparing reports options, recommendations, implementation plans, and fit-gap analysis for Curam changes or opportunities, based on Curam v7 capabilities. Has worked with clients to support and understand internal work practices and the nature of their program areas.
• Ability to support technical teams in defining necessary software, hardware and network requirements.

Development Experience

• Experienced developing web services using the Cúram framework such as (SOAP, REST)
• Extensive experience peer reviewing unit tests and the development of web services and interface.
• Experienced in supporting technical team in the creation of deployment packages and documentation.
• Proven ability to complete and deliver analysis, solutions, code and development deliverables for case management changes based on knowledge of IBM Cúram V.6.04 Developer and Cúram V. 7.10
• Experienced in completing configuration or customization of functions or screens for Cúram solution, including in the areas of: Cúram Express Rules (CER), Eligibility & Entitlement and Display Rule sets, Cúram Financial Management, Cúram Web Service and Evidence modules.

Communication

• Able to builds positive relationships by developing an understanding of business and deliverable needs.
• Experience in providing effective and efficient analysis and documentation of solution for changes to case management systems, particularly for web services and interfaces.
• Proven ability to conduct analysis and build technical design documents including but not limited to: data mapping and updates to systems design

SharePoint Developer

Our Public Sector Client in Toronto, ON is looking to hire a SharePoint Developer for a 12+ months of contract role with high possibility of extension.

As a SharePoint Developer, the resource is responsible to work on software solutions by studying requirements analysis and information needs; conferring with stakeholders and IT Management; studying systems flow, data usage, and work processes; performing software design using software development fundamentals and processes, debug, test, and deploy software solutions.

* Knowledge & Skills

The Client is looking for a Strong SharePoint Developers to apply current graphics design and .NET technologies to develop, modify, maintain SharePoint server portals. Design, develop, and manage site content and capabilities and provide daily onsite maintenance of the existing SharePoint Portals. Participate in testing process through test review and analysis, test witnessing and certification of software. Must be familiar with standard concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Work with project stakeholders daily. A certain degree of creativity required.

 

Knowledge & Skills

Must have:

  • Experience programming in .NET 3.5, C#, ASP.NET, T-SQL, C/C++, XLM. Experience with Visual Studio, SharePoint Designer, InfoPath, Web Parts, and workflow creation.
  • Experience as a SharePoint Developer in the analysis, design, hands-on development and delivery of web-based applications.
  • Experience using jQuery, Client Object Model, and Service Oriented Architecture.
  • Experience with SharePoint’s application services framework including implementation, configuration, and usages of Search, Managed Metadata, and User Profile Services.
  • Microsoft MCPD 70-576, SharePoint 2010/2013 Designing and Developing Applications certification is a plus but not required.
  • Ability to write Stored Procedures, write complex SQL queries, and ability to analyse the SQL data is desired.
  • Experience with SQL Server Reporting Services, SQL Server Analysis Services, and/or SQL Server Integration Services a plus.
  • Bachelor's degree in Computer Science, Information Systems; or related discipline is desired.
  • Attention to detail and commitment to high quality/error free deliverables.
  • Must be motivated, independent and self-sufficient. Able to receive an assigned task and see it through to completion with minimal supervision.
  • Must have a strong programming background authoring well written, well documented, modular and clean code.
  • Must be well organized, a good communicator, able to effectively prioritize tasks, and manage your projects from concept to production.
  • Must be able to write thorough and concise functional and design specifications as well as easily readable end user documentation.
  • Must be well able to brainstorm with others, thrive in a collaborative team environment, multi task, and quickly adapt to change.
  • Emphasizes personal and professional growth by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Must rely on project management experience and judgment to accomplish goals in a variety of tasks.
  • Must have excellent written and oral communication skills, and able to read and write in English.    

*Resource Responsibilities:

As a SharePoint Developer you will be performing the following duties:

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Senior Middleware Specialist

Our Public Sector Client in Toronto, ON is looking to hire a Senior Middleware Specialist for a 6+ month contract with high possibility of extension to next 6 months.

As a Senior Middleware Specialist, is responsible to Perform Middleware installation, configuration and maintenance and to Support system integration testing, user acceptance testing and performance testing

Job Description:

Resource Description/Resource Profile:

  • Administration of WAS, MQ, MQ Broker, Directory server, HTTP Server
  • Knowledge of WebSphere and MQ configurations
  • Understanding of SSL and knowledge of setting up secure communication between WAS and MQ components
  • Strong understanding of High Availability concept and architecture.
  • Automation of middleware processes such as start/stop, monitoring, automated deployments of applications
  • Strong organizational, documentation skills and desire for continuous process improvements.
  • Strong understanding of SDLC
  • Application Production support experience is highly desired
  • Must have strong interpersonal, planning, facilitation, negotiating, and organizational skills.
  • Able to identify risk and issues and recommend appropriate mitigation plans.
  • Can deal with changing priorities and meet tight timelines. Can work under pressure, manage competing priorities and work independently with minimal oversight.
  • Ability to work under pressure in a team for production support and respond effectively and efficiently to customers. Resource should be able to work in a fast-paced environment and be able to handle critical time bound issues and have the ability to work and respond within a defined SLA.

 Knowledge & Skills

  • Administration of WAS, MQ, MQ Broker, Directory server, HTTP Server
  • Knowledge of WebSphere and MQ configurations
  • Understanding of SSL and knowledge of setting up secure communication between WAS and MQ components
  • Strong understanding of High Availability concept and architecture.
  • Automation of middleware processes such as start/stop, monitoring, automated deployments of applications
  • Strong organizational, documentation skills and desire for continuous process improvements.
  • Strong understanding of SDLC
  • Application Production support experience is highly desired
  • Must have strong interpersonal, planning, facilitation, negotiating, and organizational skills.
  • Able to identify risk and issues and recommend appropriate mitigation plans.
  • Can deal with changing priorities and meet tight timelines. Can work under pressure, manage competing priorities and work independently with minimal oversight.
  • Ability to work under pressure in a team for production support and respond effectively and efficiently to customers. Resource should be able to work in a fast-paced environment and be able to handle critical time bound issues and have the ability to work and respond within a defined SLA.

Resource Responsibilities:

  • Perform Middleware installation, configuration and maintenance
  • Support system integration testing, user acceptance testing and performance testing
  • Provide support in regular application deployments and implementations
  • Handle Incident tickets and Service requests as assigned
  • Participate in RCA conference bridges and brainstorming sessions to address critical business issues
  • Perform middleware upgrades and software patch installation in non-production environment and prepare upgrade plans for production
  • Utilize new development and testing environments as well as perform maintenance of existing environments
  • Prepare technical documentation including build books and implementation procedures
  • Perform other duties as assigned or required including 24/7 on-call pager support
  • Utilize automated scripts to start/stop WebSphere Application Server, MQ, MQ Broker instances in various development and testing environments
  • Utilize automated scripts for deployment of WAS applications and MQ Broker archives
  • Work with external vendors and internal groups to analyse system capacity and address resources issues as they arise.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Service Desk Analyst (in St. Catharines, Ontario)

Our Public Sector Client in St. Catharines, ON is looking to hire a Service Desk Analyst for a 3+ months of contract role as a Part time.

SUMMARY

Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

RESPONSIBILITIES

  • Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
  • diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
  • Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
  • Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
  • prepares related documentation on system service and maintenance including service request forms, service logs and records
  • Notify Incident Coordinator when a potential Severity 1 incident has been detected.
  • Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
  • Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
  • Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
  • Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
  • Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
  • Provide technical services to support system projects for the investigation of new technology developments.

 

KNOWLEDGE

  • Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
  • the ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
  • knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

 

WORKING HOURS

  • This resource will work anywhere from 20 to 36.25 hours per week.

 

SKILLS & QUALIFICATIONS

Mandatory (Must Haves)

  • 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact centre environment
  • analytical and problem-solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
  • the ability to plan, organize and prioritize tasks in a high-pressure environment.
  • a strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
  • analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
  • interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
  • written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Infrastructure Integration Specialist (Network or Server) Level 2

Our client is looking for a Level 2 Infrastructure Integration Specialist (Network or Server) for a 1 year Part-time contract (124 Days)

Duties include, but are not limited to:

• Conduct Security Assessment
• Create Active Directory Domain for security management
• Migrate existing SSL VPN device (Juniper) to new device (Palo Alto)
• Setup a warm or hot site an alternate OFMEM facility
• Setup and configure VM to the Cloud (off site backups of VM)
• Participate in Disaster Recovery testing and drills
• Setup third tier of data replication to an out of province host.
• Addresses capacity

Requirements (Rated Criteria)

Network Infrastructure
• Demonstrated ability of maintaining and implementing network devices and hardware in an Enterprise Environment including knowledge of implementing domain controllers, security best practices and virtualization
Disaster Recovery
• Extensive experience in maintaining and implementing disaster recovery strategies including preventative measures (backups, replication and supporting tools / technologies), Response measures (monitoring tools) Recovery Measure (restoration activities and Disaster recovery Assurance)
Server Hardware
• Expert hands on experience in configuring and building servers including the installation of physical components ?
Server Hardware
• Extensive OSI security knowledge including the ability to conduct vulnerability assessments and penetration testing
OPS Experience
• Previous Experience in the OPS would be an asset

Application Solution Designer

Our Public Sector Client in Toronto, ON is looking to hire a Application Solution Designer for a 10+ month contract with high possibility of extension.

As an Application Solution Designer, is responsible providing high level recommendations on architectural solution feasibility and/or options for high value/mission critical investments, including both high level conceptual options and high-level solutions; identifying and presenting value-added assessments, such as opportunities for automation to project teams and business areas;

Job Description:

Resource Responsibilities:

  • Provide architectural solution artifacts to Project Managers, Business Analysts and clients on solutions options and directions by:
  • providing high level recommendations on architectural solution feasibility and/or options for high value/mission critical investments, including both high level conceptual options and high-level solutions; identifying and presenting value-added assessments, such as opportunities for automation to project teams and business areas;
  • utilizing system/software solution architecture documents, system conceptual models;
  • providing high-level estimates at project inception and detailed estimates on project costs after detailed requirements are captured;
  • cooperating with Project Managers and Business Analysts in preparing high level resource requirements and timelines estimates, identifying functional work areas and continually helping to remove technical hurdles;  

Knowledge & Skills:

  • Minimum 6 years of intensive hands-on experience in preparing project artifacts such as the solution architecture document and contribute to project plans, business requirements, test strategy, solution design, security design, infrastructure design deliverables throughout the project to ensure quality and requirement traceability.
  • Minimum 5 years’ experience and knowledge in architect and designer roles within IT in planning, design, build and implement complex enterprise solutions such as, but not limited to, Kofax, Oracle WebCenter Suite and Oracle Identity and Access Management Suite.
  • Minimum 5 years’ experience in a senior solution architect or designer capacity with leadership abilities in order to provide guidance and to develop, coach, mentor and collaborate teams in a complex and dynamic environment to ensure delivery of quality service within timelines
  • Minimum 2 years technical experience in Unix (AIX and/or Linux)
  • Minimum 2 years technical experience in Windows 2008 and Windows 2012
  • Preference would be given to candidates with all or some experience with solution architecture and design of Kofax, Oracle WebCenter Suite and Oracle Identity and Access Management Suite.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Senior Java Developer

Our Public Sector Client in Toronto, ON is looking to hire a Senior Java Developer for a 6+ month contract with high possibility of extension.

As a Senior Java Developer, is responsible as a trusted technical resource to satisfy complex requirements related to application development of Clients e-services 

Job Description:

Resource Profile:

• The Senior Java Developer has a bachelor’s degree in a technical field such as computer science, software & systems design, engineering or related field required

• @ 10 years of experience in full stack java web application development

• Has a thorough understanding of WebSphere Portal, Apache Struts & Spring framework and spring security.

• Hands on experience in designing, developing and successful deployment of complex web applications end-to-end on portal technologies.

• Has experience and knowledge of Database modeling and performance tuning.

• Has a working knowledge of information security requirements and implementations

• Experience in following the iterative and Agile SDLC or SCRUM methodology.

 

Knowledge & Skills:

• At least 10 years’ experience on J2EE technologies (Core Java, Servlets, EJB, MDB, JMS, JSF, JSP, Struts MVC, Spring MVC, Spring Framework, Spring Security, Sessions)

• Strong expertise in Web development & design, building Web UI experience, excellent skills in WebSphere 7x/8x/9x, jQuery, JavaScript’s, Ant scripting, CSS

• Expertise designing and developing REST (Representational State Transfer)full API’s

• Knowledge of WebSphere, Oracle Portal, Sun LDAP, Oracle Access Manager & Identity Manager, (in order to transition from old to new technology stack)

• Hands on knowledge of AIX, Windows Server, Linux /Unix OS-based systems and Unix shell scripting

• Strong background in data structures and algorithms and computer science fundamentals; Hands on knowledge of RDBMS, IBM DB2, Oracle DB

• Tools – Confluence, JIRA, Jenkins, Git, VSTS, VS Code, Eclipse, IBM RAD, Maven

• Writing unit test cases (JUnit)

• Superior analytical, problem solving and debugging skills

• Excellent communication and written skills.

Resource Responsibilities:

The Senior Java Developer will act as a trusted technical resource to satisfy complex requirements related to application development of Clients eservices including;

• Work closely with the Development Lead and Manager in a consultative approach

• Utilize and test the system, customizing it as required to meet user requirements, including translating system design into program design specifications and developing program specifications to resolve programming problems.  Define, analyze and resolve technical issues and develop program specs.

• Maintain and execute test plans and functional test scripts for new and modified components

• Participate in code and configuration review processes

• Utilize programs for implementation and install the system, including completion of related documentation, provide installation support (on-site/on-call as required). Conduct post-implementation reviews and provide technical support and problem resolution as required.

• Provide input to work estimates for use in project planning activities

• Follow Clients project management and SDLC disciplines to ensure structured and effective implementation

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Application Solution Designer

Our Public Sector Client in Toronto, ON is looking to hire an Application Solution Designer for a 10 month contract with high possibility of extension.

As an Application Solution Designer,  responsible provide solution design expertise to Project Managers, Business Analysts and clients on solutions options and directions

Job Description:

Resource Description

* Knowledge & Skills

  • Minimum 6 years of intensive hands-on experience in preparing project artifacts such as the solution architecture/design document and contribute to project plans, business requirements, test strategy, security design, infrastructure design, network design deliverables throughout the project to ensure quality and requirement traceability.
  • Minimum 5 years’ experience and knowledge in architect and designer roles within IT in planning, design, build and upgrading complex OpenText Content Suite solutions and related technologies and products such as, but not limited to, TCM, Oracle Identity and Access Management Suite, and IBM Integration Bus.
  • Minimum 5 years’ experience in a senior solution designer capacity with leadership abilities in order to provide guidance and to develop, coach, mentor and collaborate teams in a complex and dynamic environment to ensure delivery of quality service within timelines
  • Minimum 5 years’ experience in OpenText Content Suite end-to-end solution troubleshooting and system performance testing / analysis.
  • Minimum 5 years technical experience in Unix (Linux and AIX)
  • Minimum 2 years technical experience in Windows 2008 and Windows 2012

 

*Resource Responsibilities:

  • Provide solution design expertise to Project Managers, Business Analysts and clients on solutions options and directions by:
  • providing high level recommendations on solution feasibility and/or options for high value/mission critical investments, including both high level conceptual options and high-level solutions; identifying and presenting value-added assessments, such as opportunities for automation to project teams and business areas;
  • utilizing system/software solution documents, system logical and physical models;
  • and, cooperating with Project Managers and Business Analysts in preparing high level resource requirements and timelines estimates, identifying functional work areas and continually helping to remove technical hurdles; 
  • Analyzing and documenting the current and target state of the OpenText Content Suite solutions including conceptual, logical and physical architecture/design.
  • Provide technology upgrade strategy, approach and a new solution design that complies with defined architecture, frameworks and principles.
  • Work with Clients management to provide technical OpenText Content Suite expertise solving upgrade issues.  Provide technical leadership in collaboration with multiple teams such as data center, network, systems administration, and vendors.
  • Provide knowledge transfer to Clients management and staff.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Business Analyst (Level 3)

 Our client is looking for a Level 3 Business Analyst for a 3 month contract (96 Days).

Duties include, but are not limited to:

  • Document the business requirement revisions and application enhancements
  • Facilitate workshops to document business processes and use cases
  • Provide inputs and technical recommendations on Microsoft Dynamics
  • IT system requirements planning, system testing, business validations and implementation support
  • Update user guides and provide end user training

Requirements (Rated Criteria)

Business Analysis Experience

  • 10+ years of demonstrated experience in business analysis and planning
  • Experience in gathering business requirements, revise existing business requirements based on enhancements
  • Develop/add new requirements to meet the desired applications changes
  • Coordinate with teams and provide walk through on final business requirements and enhancements, act as an liaison between business users and delivery teams Finalize the scope for a release and secure business approvals
  • Facilitate workshops to document new client business processes and revise existing business processes
  • Analyze existing use cases and update them as per application changes

Technical Skills

  • Knowledge and experience working with CRM applications, Dynamics 2016, and providing inputs and recommendations on MS Dynamics capabilities, functions and features
  • Provide recommendations on current technology trends in CRM and best practices
  • Assisting with technical problem solving and guiding teams as necessary to bring project on track

Clear Communication

  • Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal, analytical and negotiation skills

OPS Experience

  • Knowledge of Ontario government GO-ITS standards, especially Technical, Architecture and Security standards
  • Knowledge of OPS gating and architecture artifacts
  • Good understanding of diverse business environments, especially government environments
  • Experience following and complying with OPS standards Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) web content guidelines
  • Experience with AODA standards

Peoplesoft Developer (RFS SPP2019-16)

Our Public-Sector Client in Toronto, ON is looking to hire a PeopleSoft Developer for a 12 month contract, with high possibility of extension.

As a PeopleSoft Developer,  responsible to provide technical assistance in developing and implementing PeopleSoft systems solutions in support of approved project and service requests.

 Job Description:

Knowledge & Skills

  • 10+ years development experience with PeopleSoft experience, ideally including PS 9.2 HR and Finance related modules / components.
  • Completion of post-secondary education in a technology related field
  • 10+ relevant technical or systems analysis experience, ideally with a mix of technical and functional PeopleSoft experience.
  • 5+ years of experience and knowledge with PeopleSoft Advanced Tools such as Application Engines, Component Interfaces, Integration Broker, Business Interlinks, Workflow, and Object Oriented PeopleCode.
  • Proven experience working with accepted methods, standards, techniques and best practices for development.
  • Oral communication skills to work effectively with and discuss development approaches to clients/senior management and external stakeholders; written communications skills to document and communicate development specifications.
  • Decision making skills to assist with decisions and recommendations on various issues and solutions that impact the projects/programs.
  • Knowledge of software development lifecycle management, development and implementation of software and hardware solutions, systems or products.

NICE TO HAVE:

  • PeopleSoft HR and Finance experience, ideally version 9.1 and 9.2

Resource Responsibilities:

  • Provide technical assistance in developing and implementing PeopleSoft systems solutions in support of approved project and service requests
  • Translate client business requirements and associated functional designs into technical design documentation, ensuring that the solution(s) satisfy all business requirements.
  • Work with Analysts, Administrators, and Testing teams to support configurations, code customizations, code migrations, and testing from System, Integration, User Acceptance and performance.
  • Participate in technical sessions to prototype new system functionality.
  • Participate in workshops with project teams to explain and gain consensus on the solution(s) to be developed.
  • Work with systems analysts to ensure the solution meets the approved solution design.
  • Perform code reviews to identify potential issues.
  • Perform unit testing and troubleshoot coding issues.
  • Provide support during systems integration testing.
  • Coordinate testing, release management and change management activities

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Senior Guidewire Specialist – SPP2018-849 – 2nd Round

Our Public-Sector Client in Toronto, ON is looking to hire a Senior Guidewire Specialist for a 12-month contract with high possibility of extension.

As a Senior Guidewire Specialist,  is responsible in  providing oversight on the solutions that fully integrate and collaborate with existing IT systems to solve complex business solutions. Candidate should have a holistic view of enterprise solutions, taking into consideration operational costs, security, performance engineering, application development, and systems management.
 

Job Description:

Candidate for this position must be capable of playing different roles within the team, from lead to high-skilled developer and technical team leader to specialist and technical mentor.
The candidate must have a sound understanding of Guidewire applications, API, Enteprise Integration Patterns, technology architecture and infrastructure but also very good communication skills, with the ability to adapted them to different audiences.

3-5 years’ experience in Guidewire configuration and integration development using GOSU with PolicyCenter, ClaimCenter, Billing Center and Contact Manager
5+ years of experience developing web based Java/J2EE applications.
Attention to detail and ability to oversee multiple priorities in a fast-paced environment.

  • High level of independence but also able to work as a team player.
  • Bachelors’ degree in Computer Science or related field.
  • Strong communication, analytical and problem solving skills.
  • Strong understanding of Object Oriented design and methodologies.
  • Familiar with SDLC including Water Fall and Agile.
  •  Experience working on development teams for large internet based front-end applications.
  • Guidewire Certification is preferred.
  • Ability to conduct effective code reviews.
  •  Hands-on experience, working knowledge and strong technical skills in the following technologies:
  • 5+ years’ experience designing and supporting implementation of Guidewire products
  • 2+ years’ experience in ESB, Guidewire Plug-ins, Messaging, and API.
  •  Proficiency in designing, implementing and supporting packaged Vendor products.
  •  Integration with Web Content Management tools
  • Source Code version tools such as Apache Subversion, and Git, GitHub.
  • Experience with Jenkins and Bitbucket

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Service Designer x4 (SPP2018-1170)

Our Public sector client in Toronto, ON is looking to hire a Service Designer x4 (SPP2018-1170) for a 6 months of contract role with option to extend.

As a Service Designer x4 (SPP2018-1170), is responsible to build quality service experiences across the WSIB by working collaboratively with internal partners and using participatory design methods to improve customer experiences, incubate new services, and cultivate a human-centered design culture and capability across the organization.

Qualifications:

  • Experience (Years of Related Experience and Type of Experience):
  • 5+ years in Experience Design or related discipline, within a design consultancy or equivalent position
  •  Deep expertise in design thinking/ human-centered design, as well as core service design methods and processes
  • In-depth knowledge and experience within a relevant design discipline (UX Design, Design Research, Service Design, Design Strategy, Systems Design, Business Design, Industrial Design, Graphic Design, Interaction Design)
  • Excellent communication and presentation skills
  • Ability to work within a self-directed culture and navigate ambiguity and complex problems
  • Proven designs and experience of launched services that have been implemented (asset)
  •  Experience crafting and executing a project vision, strategy and client relationship (asset)
  •  Experience with concepting, ideation, and iterative prototyping (asset)
  •  Experience with mixed methods research (asset)

Responsibilities/Job Description:

  • The Service Designer builds quality service experiences across the WSIB by working collaboratively with internal partners and using participatory design methods to improve customer experiences, incubate new services, and cultivate a human-centered design culture and capability across the organization. The Service Designer combines strong business acumen and knowledge of the WSIB’s business with a deep expertise in design thinking to:
  • build organizational structures, systems and business models that support the WSIB’s customer centric objectives;
  •  assist in facilitating service improvements by redesigning the end-to-end journey of services delivered to WSIB customers, including those that support the implementation of new digital solutions;
  • architect new services that improve customer experience and create compelling new value propositions for customers.
  • Service Design may involve the creation of, or change to, transactions, products, programs and content across both digital and offline channels provided by different parts of the WSIB. The Service Designer is a hands-on design expert, taking concepts forward and working hand-in-hand with business partners to implement services in a variety of settings and for all of WSIB’s customers.
  •  Collaborate closely with lines of business across the WSIB, becoming an expert on how the customer interacts with their services, systems, products & processes.
  •  Dive into the complex people, process and technology landscape that makes up WSIB services. Take a systemic approach to understanding a new business area, both zooming out to see the big picture, then diving in to capture the important details. Identify the touchpoints between the customer and the WSIB throughout their journey.
  • Build and maintain strong working relationships with Senior Executives and colleagues across the WSIB to promote best practices for service development and delivery, generate buy-in, ensure appropriate resource allocation, support co-creation objectives, and ensure high quality outputs. Liaise with key stakeholders throughout the project lifecycle.
  • Assist internal business partners with transforming current service experiences and building new service delivery opportunities by building a shared understanding of current state, and generating meaningful insights through the design process.
  •  Leverage service design methodology to solve hard-to-diagnose problems that require a holistic approach to effectively uncover the root cause (i.e., experiences that are cross-channel, involve multiple touchpoints, and are the result of a cross-functional effort comprising many different teams).
  • Enable holistic, meaningful change by blueprinting ecosystem-level scenarios that span and intersect across a web of offerings related to a particular service. Work closely with business partners to build an end-to-end and surface-to-core understanding of a process that not only encapsulates the experience of the customer, but also the activities of the behind-the-scenes staff and systems that deliver the service (underlying support actors, touchpoints, systems, and policies). Take into account the things that happen before and after the primary experience, looking at upstream causes and downstream effects, to enable teams to identify critical moments that make or break a service experience.
  • Collaborate with colleagues to identify service design project opportunities in the digital and physical realms. Distil business, legislative, & customer constraints into digestible components during the design process.
  • Serve as a service design Subject Matter Expert in design workshops, particularly through ideation, prototyping & testing. Lead co-design working sessions with cross-functional teams. Construct service design concepts and prototypes, and co-facilitate testing of concepts and prototypes for validation and iteration.
  •  Assist lines of business in documenting solution requirements to improve service delivery to our customers, considering both the customer’s experience and the WSIB’s ability to implement and scale the solution.
  •  Work closely with business partners across the organization, Senior Executives and the Board of Directors to codesign organizational structures, systems and business models that support the WSIB’s customer centric objectives
  • Build new ways of creating, delivering and capturing value across the WSIB
  • Assist with cross-cluster initiatives of strategic significance by applying service design expertise
  • Respond to ad hoc requests from Senior Executives, including exploratory and/or advisory engagements
  •  Communicate and present research and design insights to stakeholders, including internal business partners, Senior Executives, the Board of Directors, as well as workers, employers, health care providers, and representatives.
  • Communicate service concepts and ideas to team members, internal and external stakeholders, and customers. Use diverse set of methods and tools to illustrate all the components and touchpoints of the service.
  • Contribute to building a customer centric organizational culture that understands the value of adopting a human-centered design practice and mindset. Instil teams across the organization with the confidence, capabilities and discipline to explore, incubate and scale innovative design solutions.
  • Ensure high quality and timely delivery of outputs by staying up-to-date on new developments, tools and approaches in service design.
  •  Demonstrate an intrinsic passion for making things better and creating new methods and practices. Employ creative problem solving skills, a curious mind, an enthusiastic work ethic, patience and a positive attitude. Be collaborative and contribute to healthy team motivation and morale.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Buyer – Public Sector

SUMMARY
Our public-sector client is seeking a self-directed and detail-oriented individual to work with cross-functional teams from various departments in support of Operations Management

RESPONSIBILITIES
– Working with the requisitioner to obtain verbal and written quotes
– Drafting required documents using the organization’s established template and collaborating with the requisitioner.
– Post the final documents for tender on the electronic bulletin board (MERX) and managing the process for question and answer addendums required to be posted, receiving documents on behalf of the organization, etc.
– Working as part of a team in the initial assessment of bids, presentations, selection   committee meetings and fielding and re-direction of vendor inquiries during the tender process.
– Investigate and research potential vendors for various products/services required by the organization (Internet, Trade Journals).
– Purchase materials/services for clients across the College while ensuring compliance with all legal and health and safety requirements.
– Ensure efficiency by seeking out opportunities where college wide buying power could be used to meet needs of various departments and reduce costs. Establish preferred vendors or vendors of record where appropriate.
– Negotiate pricing with the vendors to get the best value on money spent and to optimize the life cycle cost of the products provided.
– Maintain vendor data in the Finance system. Check vendor status for any conflict with departmental policies, etc.
– Maintain timely flow of goods by clearing goods through customs and forwarding required documents and information to broker.
– Expedite Purchase Orders on demand for items not yet received through common purchasing practices.
– Work with Accounting and Receiving to resolve issues related to invoicing and the receipt of goods and services.
– Prepare and issue bid documents by collecting the required information from both internal and external sources before processing as required by the Manager.
– Department Administration – Collect, summarize and analyze statistical data as required for the purchasing activities.
– Receive and verify policy compliance for draft contracts, ensure they are properly signed and a file copy is maintained in the purchasing area.
– Develop and run "spend" reports from the financial system.

SKILLS & QUALIFICATIONS
– 5+ years of experience in a Purchasing role, preferably in the Public Sector
– Deep understanding and professional experience with Purchasing Contracts
– Strong verbal and written communication skills
– Excellent commercial awareness
– Good analytical skills
– The ability to recognize future trends
– Ability to make decisions under pressure
– Negotiation skills
– Advanced skills with Microsoft Office, especially Excel
– Excellent negotiation, customer service and consulting skills
– Strong market knowledge and experience in working across various functions, businesses and regions
– VMS system experience

ABOUT THE IAN MARTIN GROUP
Founded in 1957, the Ian Martin Group is one of North America's leading consulting and project recruitment firms. As a Certified B Corporation (www.bcorporation.net/ianmartingroup) our company meets comprehensive standards that measure our impact on employees, suppliers, the community, and the environment. Our guiding statement is: "building authentic connections around meaningful work."

We thank all who apply, however, only those selected for an initial interview will be contacted.  

Program Director (SPP2018-1129)

Our Public Sector Client in Toronto, ON is looking to hire a Program Director for a 18 month contract role.

As a Program Director, accountable for supporting executive project oversight and the overall program management of a program to implement a new electronic provider services platform, including. supporting and coordinating any necessary systems integration and change management efforts.

 Responsibilities/Job Description:

  • The identification, scoping and planning for the business implications across all functions in the WSIB (including but not limited to business processes, WSIB organizational structure and resourcing implications, and systems implications for various applications in operation at the WSIB).
  • Support the WSIB in the multi-phased and multi-year implementation plan for the project and the review, re-engineering and enhancement of innovative business processes, systems and structures to improve service delivery and customer/client service in order to meet the growing demands of the WSIB stakeholders. Encourage the leveraging of a range of creative and cost effective solutions and strategies that support WSIB business and service delivery, operational business process improvements and enterprise I&IT systems and objectives.
  • Support the conceptualization, development and implementation of an enhanced technology platform including leveraging a range of creative and cost effective information technology (IT) solutions and strategies that support WSIB business and service delivery, operational business process improvements and enterprise I&IT systems and objectives.
  • Work closely with senior level executives on a broad range of project issues, decision points and emerging/contentious issues. Support the WSIB in the development and monitoring of project governance products and reporting requirements and facilitate discussions/negotiations to gain support and approval of key initiatives and proposals.
  • Support senior level discussions and negotiations to engage/inform senior program and cluster management in the implementation and gain buy in/consensus on critical decisions and deliverables.
  • Support WSIB project leads and internal stakeholders to coordinate project delivery, change management and internal communication strategies through the various stages of the project that supports change at all levels of the organization and the assessment of risks, the establishment of broad mitigation plans and measures.
  • Partner in creating a multi-disciplinary team environment and quality service centred culture which encourages working cooperatively as a team to achieve common organizational objectives and goals. Support the identification of priorities and program requirements for staff and builds teamwork and open communication to facilitate the dissemination of WSIB priorities, strategies and plans.
  • Support the procurement of third party services as required, to support the implementation of the electronic provider solutions platform, including the development of technology and business solutions.
  • Support vendor relationships including the negotiation of contracts, service level agreements and the resolution of complex functional and strategic issues and problems in order to hold vendors accountable for driving results.

Qualifications:

  • Executive level individual with 10-15 years of Senior Project Management, Change Management and IT project experience
  • Track record of successfully delivering multi-year, multi-stakeholder transformation projects
  • Experience building and managing large multi-disciplinary teams including business, IT and vendor staff
  • Experience managing third party systems integrators
  • Experience leading major change management programs
  • Experience working in a broader public sector organization
  • Demonstrable financial acumen and expertise
  • Strong project governance experience
  • Nice to Have Technical & Interpersonal Skills:
  • MBA or similar, PMP certification would be an asset.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Customer Service Representative (1-2 weeks – $29.90/hour)

As a Customer Service Representative for our Public Sector Client, you will have dynamic work each day, and be the first point of contact for all of their customers. There are many qualities that will help you to succeed in this role: attention to detail, confidence, strong communication, and most importantly, adaptability. 

You’re organized and detailed, capable of handling a wide variety of tasks accurately. You are also calm & patient – able to inspire confidence in customers and deal with complex situations in a competent manner. 

In addition, you’re a people person, a good listener, and a friendly and supportive coworker. If that sounds like you, you’ll fit right in with their team. 

Other specific duties will include: 

  • Provide quality customer services in a call center environment by providing timely and accurate information related to programs, products and services
  • Provide interpretation of guidelines, directives and procedures
  • Offer guidance and support to customers in completing documents and forms
  • Offer support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution 

Attributes & Qualifications 

The attributes of a great customer service rep: 

  • Outstanding communication skills, both written and spoken, with customers and co-workers
  • Ability to listen and understand a customer’s request
  • Task oriented with a strong work ethic and genuine desire to uphold the company vision
  • Excellent time management and organization skills
  • Strong problem solving skills with a solution based approach
  • Accountable and reliable
  • Courteous mannerism with a customer focus
  • Professional approach
  • Ability to be flexible 

Additionally, these qualifications will help you stand out: 

  • Experience in customer service where service was delivered in person and on the phone
  • Experience working in a high-volume inbound call center
  • Experience in retail sales or customer service an asset
  • Tech savvy with outstanding Microsoft Office and especially Excel skills 
  • Fluency in French is considered an asset. 

The Work Environment 

This is a short-term position (1-2 weeks), where you can accelerate your career growth by gaining valuable experience with a leading customer care organization. 

 

Looking for Meaningful Work? We can help. 

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Environment Support and Monitoring Analyst (RFS SPP2018-1087)

Our Public sector client is looking to hire an Environment Monitoring Analyst for a 12-month contract in downtown Toronto.

Here is the description:

Knowledge & Skills

  • Project management/delivery 4-5 years
  • Enterprise systems and application delivery 4-5 years
  • Application Environment Planning/Provisioning 5 years
  • Incident Management 5 years
  • Workflow Automation/Process Development 2 years
  • Proactive Application Monitoring 2 years

Experience with all or some of the following:

  • Enterprise Accounts and Claims software such as Guidewire
  • Enterprise document and content management solutions such as OpenText Solutions
  • Familiarity with enterprise messaging such as IBM MQ/ESB
  • Experience working within a complex Hybrid and Virtualized datacenter
  • Experience working with Java Virtual Machine platform, application delivery or administration
  • Working knowledge of service management and productivity tools such as Service Now, Jira, Confluence would be an asset

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

ewemi

Technical Lead_Advisor – End User Computing

SUMMARY
Our education sector client is seeking a results-oriented individual to centralize the management of desktops throughout the organization.  While working with a diverse team, you will work with internal clients to understand their business requirements and develop a new customized image for the PCs in their environment

RESPONSIBILITIES

  • Work closely with internal clients to design, implement and test end-point management systems across the institution. 
  • Ensure that end-user computing environments are secure, robust and provide optimal value 
  • Provide IT infrastructure that effectively exploits technology for the benefit of internal clients

SKILLS & QUALIFICATIONS

  • Completion of a post-secondary degree program in Computer Science or other relevant technical degree and a minimum of five (5) years of work experience in a large Microsoft Server and Desktop environment managing 1000+ PCs.
  • Experience as a technical lead with imaging and deployment of Windows and Apple operating systems, including current O/S versions, in large managed enterprise environments
  • Minimum 5 years work experience with Windows authentication, permissions, and privilege management using Microsoft Active Directory permissions and Group Policy, File & Print Servers, and PowerShell Scripting in a large enterprise environment (3000+ users).
  • Strong working knowledge of Microsoft Windows 10, Microsoft server 2016 and MAC Sierra OS
  • Minimum 5 years work and troubleshooting experience of Microsoft security protocols and networking (VPN, DHCP, DNS, TCP/IP, VLAN, LAN and WAN)
  • Enterprise management and security solutions, including antivirus products such as Sophos, endpoint encryptions such as Dell Data Protection Encryption (DDPE), and asset management administration, configuration and imaging such as KACE 1000 & 2000
  • Familiarity querying Microsoft SQL Databases
  • Demonstrated experience with enterprise management and reporting of computing assets.
  • Proven ability to document and provide recommendations on process improvements
  • Strong research skills and the ability to make recommendations for new technologies.
  • Strong troubleshooting and problem-solving skills with a high attention to detail
  • Excellent interpersonal skills including tact and diplomacy
  • Strong written and verbal communication and presentation skills

LOOKING FOR MEANINGFUL WORK? WE CAN HELP

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.