Radio (SME) Technician

SUMMARY
We are building a talent pool of qualified individuals, with confirmed experience in multiple aspects of wireless communication including Land Mobile Radio (LMR).

We require candidates that are can work in a fast paced environment and has a working knowledge and experience with IT networks in the technology field.

The resources will work with clients in a wide variety of industries that includes emergency first responders across the province of Ontario.

RESPONSIBILITIES
– Oversee the deployment of LMR and other wireless systems as a technical expert
– On call support for managed and priority clients with rotating schedule for after hours customer support
– Travel for work on in remote locations with limited facilities on a flexible schedule will be expected

REQUIREMENTS
– College Degree in Engineering, Electronics, or another related technical field
– Working technical experience on telecommunication systems for public safety
– Experience designing and delivering APCO P25 public safety radio networks beyond carrier grade standards
– Experience with two-way radio programming and installation – Building, programming, reading, modifying, and installing LMR products in both Digital and Analog systems
– Experience analyzing equipment and system failures and making repairs as required
– Experience with digital trunking Land Mobile Radio technologies
– Excellent understanding of networking requirements applicable to the telecommunications industry
– Ability to grasp new technology, and deal with rapidly changing events
– Strong interpersonal skills
– Strong verbal and written communication skills

Looking for Meaningful Work? We can help.
If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com.  We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

Junior ITIL Process Coordinator

SUMMARY
If you are an experienced and motivated I&IT professional, consider this challenging opportunity to provide support and guidance on ITIL processes

RESPONSIBILITIES
– Communicates process standards to ensure understanding across the organization
– Monitors configuration process activities to ensure standards are being adhered to and that other best practice process activities are integrated accordingly
– Supports process activities by engaging technical and non-technical partners offering a consultation/education/training function to ensure process activities are successfully carried out. 
– Provides information and explanations regarding process objectives, how process activities are performed, process maturity, and impacts to services being delivered
– Designs, implements and maintains performance measurement systems and reports to monitor and analyze trends associated with configuration management processes and service performance

REQUIREMENTS
– Degree in Computer Science or related field, or suitable combination of a degree with IT training and IT experience
– Minimum 2 years of experience in an IT service delivery / operations environment where IT best practice processes have been successfully implemented
– At least 1 year of best practice process leadership experience, preferably in an ITIL environment
– Direct experience in high-volume incident & change management environment on an enterprise scale
– Experience in coordinating and facilitating meetings involving technical subject matter experts and lay persons
– Experience in project management methodologies and frameworks
– Knowledge of IT Service Management best practice processes and standards (i.e. Information Technology Infrastructure Library – ITIL); client management techniques, participate in developing service/process performance assessment criteria and recommending improvements

Project Management and Analytical Skills:
– you have knowledge of project management to translate business needs into technological requirements and establish project priorities and objectives,
– you have analytical skills to identify client needs and business objectives and assess impact on service delivery

Communication Skills and Relationship Management Skills:
– you have communication skills to present and explain recommendations to senior management and non-technical staff
– you have relationship management skills to establish working relationships with partners, vendors and clients

Looking for Meaningful Work? We can help.
If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com.  We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Technical Writer

Our Public sector client is looking for a Technical writer on contract. The successful candidates will provide expertise and hands-on engagement to achieve project objectives, deliver user guides, help and training materials for various end users.  In addition, they will analyse business requirements and technical solutions to devise training strategy, plan and curriculum, and coordinate the execution of training activities (end-user and Train-the-Trainer)

RESPONSIBILITIES
– Design, develop, document and execute end-user and Train-the-Trainer training
– Design and develop paper based and/or computer-based training curriculum
– Produce user guides, help contents and training materials for various end users including internal, external and general public users
– Developing analytical and insightful recommendations to meet deliverable targets and complete tasks within budget and to customer satisfaction
– Ability to adapt to the clients I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources

SKILLS
– 10+ years of experience as a technical writer, demonstrating the ability to create content about complex subjects for end users, business decision makers, and IT professionals
– Experience in the creation of technical project and user documentation, including procedures at the senior experience level
– Knowledge and experience in developing on-line documentation
– Knowledge and experience with at least one platform
– Knowledge and experience with communications protocols
– Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation
– Familiarity with online help systems and a continuous publishing schedule
– A portfolio of writing examples that includes Help, content written for the Web, and user interface text for both desktop and Web-based applications. Additional experience developing diagrams, videos, and other visual content is preferred
– Excellent verbal and written communication skills; presentation skills; and interpersonal skills
– Ability to think strategically when collaborating with Program Managers and other team members to develop new or revised features and to document those features in online help content
– Proficient using the following tools: Microsoft Office, Product Studio, and SharePoint
– Experience with office automation suites, presentation tools, and at least one authoring package
– A team player with a track record for meeting deadlines
– Proficiency in English

Desirable Skills
– Knowledge, understanding and experience in publishing content on websites
– Proficiency in French

Looking for Meaningful Work? We can help.
If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

ITIL Communications Specialist

Our public sector client is looking for an ITIL Communications Specialist who is accountable to the Incident Management and Communications Process Owner and performs the day-to-day communications operational tasks demanded by the process activities.  The Communication Coordinator is primarily responsible for communications that provide status updates or information to a targeted audience.

RESPONSIBILITIES

– Responsible for Executive/Business, Informational and Technical communications to Service Owners, executive, business and cluster audience.
– Promotes and communicates the process to all parties involved.
– Assists with incident management briefing notes if required.
– Participates in situation rooms if required.
– Monitors and performs monthly analysis to determine opportunities for continual service improvement of the communications process.
– Contributes to monthly operational performance reports.
– Collaborates with other communications teams/resources to assist with forecasting potential I+IT impact.  Creates I+IT awareness by appropriate means.
– Coordinate with support teams to draft and distribute informational emails on upcoming changes and outages
– Ensure delivery of time sensitive distributions to thousands of recipients during outage situations
– Manage and coordinate mutli-phase distributions to allow for the success of projects and migration efforts
– Work with management to create and document policies and practices
– Maintain and update the team SharePoint
– Document best practice methods within a Microsoft OneNote notebook
– Create and deliver mail merges sending personalized data to individuals
– Provide consultation to communication requestors to ensure optimized readership

SKILL REQUIREMENTS
Communication Skills:
– you can explain the operation and use of computer hardware, software and peripherals along with technical requirements
– you can present options regarding new technology and most effective system problem resolution in non-technical terms
– you can develop communications materials, prepare service and maintenance documentation and project reports with recommendations
– you have relationship management and oral communication skills

Technical Knowledge:
– you have knowledge of service management practices such has incident, change, problem, release and service level management processes
– you have knowledge of IT Service Management processes as well as related communication protocol
– you have knowledge of LAN/WAN and telecommunications and networks, diagnostic software and related hardware to evaluate requests, plan and coordinate installation of site-specific hardware/software

Knowledge:
– you have customer service orientation with knowledge of Microsoft OS Platforms, Microsoft Office Suite, and utilize specialized diagnostic tools and carry out systems projects for the development of systems architectural products and services

Analytical and Problem-Solving Skills:
– you can conduct problem analysis and diagnosis for system failures ensuring systems are operating in accordance with service level agreements
– you can identify and address procedure gaps and facilitate resolution of issues

Project Management and Leadership Skills:
– you can establish project priorities and objectives, identifying client service/account needs and business objectives, evaluating feasibility of various options through cost/benefit analyses and assessing impact on service delivery
– you have the ability to work in a team setting and plan, organize and prioritize tasks in a high-pressure environment

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted

Incident Coordinator

Our public sector client is looking for an Incident Coordinator who is results-oriented, customer service focused, and self-motivated information technology professionals with strong operational and process skills. If selected in this role, you will be responsible for coordinating an Incident Management Process 

RESPONSIBILITIES
The Incident Coordinator functions as the primary focal point for priority 1 and 2 incidents while in tandem coordinating the process execution, resource identification and Major Incident Review (MIR) activities.

  • Be the first point of escalation engagement for management staff when reviewing reported incidents and initiating major incident protocols.
  • Prepare clear and concise communications sent to clients and management staff advising of incident impacts, restoration updates, and resolution notes.
  • Employ strong problem-solving skills to identify the nature and scope of possible interruptions to Local Area Network (LAN) or Wide Area Network (WAN) services, assessing the potential impact on users such incidents may have.
  • Extremely adept in multitasking between multiple major incidents, ensuring timely update communications for all active incidents, follow-up with support staff and resources as needed, and initiation of major incident process on new incidents while actively coordinating ongoing incidents.
  • Host Situation Room conference calls to facilitate the coordination of restoration efforts and active action items between multiple support groups and service owners.
  • Engage senior escalation contacts for major incidents with high potential public impact to mitigate possible negative effects to public safety, image and trust.
  • Excellent documentation of all actions taken, including engagement of support staff, planned restorative actions, completed action items and final client confirmation of restoration to ensure accurate restoration timelines can be created for major incident review
  • Manage incident assignments, ensuring that issues are prioritized for follow-up, additional communications are sent to users, and issues are resolved in accordance with service level agreements

SKILL REQUIREMENTS
Technical Knowledge

  • You have knowledge of Incident Management and other Service Management practices such as Change, Problem, Release, and Service Level Management processes and their inter-relationships with the Incident Management processes (ITIL)
  • You have the ability to acquire and apply knowledge of the internal and external IT service providers and corporate organizational players to ensure adequate coverage for Enterprise-wide Incident events

Communication Skills

  • You can maintain process related documentation, report requirements, process improvement recommendations, and education material for the education sessions affecting the Incident Management Process
  • You have customer service and relationship management skills, to establish effective working relationships, and act as first point of escalation for Customer Satisfaction issues
  • You can determine client requirements, consult, and provide guidance

Other Essential Knowledge and Skills

  • You have sound judgment, analytical and facilitation skills
  • You have an understanding of an IT infrastructure environment, along with the ability to understand the potential impacts that Incidents can have on the infrastructure

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

Computer Aided Designer

Our Public Sector client in Toronto is looking to hire a Computer Aided Designer for a  6-month contract to work on a variety of CAD drawings in support of a major initiative.

Responsibilities:

  • The creation of 2D and 3D drawings using AutoCAD while following corporate standards.
  • Prepare dimensional drawings of buildings infrastructure and land developments, installation drawings
  • Prepare conceptual and presentation drawings
  • Assist in the development and maintenance of CAD standards, procedures, and specifications.
  • Participate in meetings related to work load, deadlines, and specific project expectations.
  • Review blueprints, plans, specifications and other customer documentation
  • Other duties as required relating to CAD database maintenance

Skills & Qualifications:

Must Haves

  • Associate's degree or completion of a technical trade school in CAD, drafting or related field, plus at least two years of related work experience: or any equivalent combination of experience and training that provides the required knowledge, skills and abilities
  • Experience using AutoCAD 2D design software

Nice to Haves

  • GIS
  • GPS Survey Data
  • BIM as part of FM
  • AutoDesk
  • Databases
  • Google Earth and geographic imaging
  • 3D scanning and modelling software

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

Ewemi

Senior Business Analyst

Our Public Sector client in Toronto is looking to hire a Senior Business Analyst for a  16-month contract opportunity.

The consultant will actively support the project team engaged in the modernization and transformation initiative by providing a full range of business analysis services for the following projects:

  • Case management
  • Trust accounting
  • Corporate finance
  • Document management
  • Data management

Deliverables:

The position reports directly to the Manager, Portfolio Management Office and is responsible for providing support to the Project Management Office (PMO) of a large-scale project in the analysis of documentation/data and development of project deliverables. This role will ensure the regular updating of project management plans and status reports, as well assisting in the timely communication with project stakeholders related to decisions, risks and issues. In addition, this role will support the PMO to ensure project sponsors and project managers are kept up to date on the project lifecycle.

Skills, Experience, Qualifications:

  • Minimum 10 years of experience in providing full range of business analysis services: business analysis planning and monitoring; requirements elicitation – obtain information from stakeholders and confirm the results; requirements life cycle management – manage and maintain requirements and design information from inception to retirement; strategy analysis – identify the most effective approach to reach a desired goals and objectives, including current state, future state, risks; requirements analysis – structure, organize and model requirements identified during elicitation, validate and verify requirements, identify solution options that meet business needs; solution evaluation – assess the value delivered by a solution in use by the enterprise, and recommend removal of barriers that prevent the full realization of the value.
  • Experience with financial management systems, including accounts receivable, accounts payable, general ledger, trust accounting
  • Experience with case management and workflow-based systems
  • Experience with CRM and ERP platforms is desired
  • Experience with business process analysis and modelling
  • Experience with development and evaluation of requests for proposal (RFP) is desired
  • Experience with quality assurance, test planning and execution
  • Experience with conducting joint application design (JAD) sessions and interviews with stakeholders
  • Proficiency with common office software and specialized software to document the outcomes of business analysis activities (Microsoft Office, Visio, etc.)
  • Working knowledge of business process model and notation (BPMN), decision model and notation (DMN), Unified Modeling Language (UML)
  • Knowledge of enterprise architectural concepts specifically in the area of business architecture
  • Knowledge of the Business Analysis Body of Knowledge (BABOK)
  • Knowledge of related current and emerging I&IT trends, policies and standards
  • Knowledge about change management, service delivery management and project management
  • Excellent analytical, problem solving and decision-making skills; organizational, creativity and perseverance skills
  • Excellent oral and written communication skills
  • Having Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is an asset
  • Willingness to learn new tools and technologies.

 

Rated Criteria:

Business Analyst Skills

  • Recent 10 years of experience as a business analyst on large complex I&IT projects
  • Extensive experience in the development of requirements: business, stakeholder, solution (functional and non-functional) and transition requirements
  • Experience with developing business analysis artefacts, such as business requirements documents, use cases, data flow diagrams, etc.
  • Experience with business process analysis and modelling
  • Excellent analytical, problem solving and decision-making skills

Business Application Experience:

  • Experience with financial management systems (including accounts receivable, accounts payable, general ledger, trust accounting)
  • Experience with case management and workflow-based systems

Technology Experience:

  • Knowledge of software systems development lifecycle (SDLC)
  • Proficiency with common office software and specialized software to document the outcomes of business analysis activities (Microsoft Office, Visio, etc.)
  • Working knowledge of business process model and notation (BPMN), decision model and notation (DMN), Unified Modeling Language (UML)

Soft Skills and Communication:

  • Excellent oral and written communication skills
  • Experience with conducting joint application design (JAD) sessions and interviews with stakeholders

 

Looking for Meaningful Work? We can help!

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

Ewemi

Project Analyst

Our Public Sector client in Toronto,ON is looking to hire a Project Analyst for a  6+month contract opportunity.

The Client’s Portfolio Management Office is a key partner in achieving the goals of the organization and is currently responsible for the overall management of a large internal systems project.

The position reports directly to the Manager, Portfolio Management Office and is responsible for providing support to the Project Management Office (PMO) of a large-scale project in the analysis of documentation/data and development of project deliverables. This role will ensure the regular updating of project management plans and status reports, as well assisting in the timely communication with project stakeholders related to decisions, risks and issues. In addition, this role will support the PMO to ensure project sponsors and project managers are kept up to date on the project lifecycle.

* Knowledge & Skills

Professional Requirements and Qualifications

  • Completion of post -secondary education in Business Administration or related field
  • 1 or more years of experience in an analyst position
  • Project analyst skills with solid understanding of project management methodologies and standards
  • Certified Associate in Project Management (CAPM) – PMI Certification or Project Management Professional (PMP) – PMI Certification are an asset

Additional Requirements:

  • Supporting the successful delivery of large-scale business transformation programs, greater than $200M in total budget with resources in excess of 200 people.
  • Experience supporting solution design and delivery of complex software ecosystems
  • Knowledge of PPM software, Aries, HPALM, Jira and Confluence

*Resource Responsibilities:

  • Participate in project/program activities and deliverables pursuant to project plans by:
  • Utilizing status reporting, issues and risk management (including those pertaining to labour relations) and control procedures following established policies and procedures
  • Participating in work plan reviews to facilitate resource capacity planning process, as required
  • Keeping project and portfolio managers appraised of project status and any issues and variances
  • Performing cross-functional tasks and/or other project-related duties as required
  • Update and Maintain Project Management Collateral Which Includes
  • Assisting in the development of and updates to project charters, presentations, spreadsheets and other material as required
  • Monitoring adherence to project schedules and budgets, tracking progress and expenses, producing status reports with critical milestones identified and escalating issues and risks to project managers
  • Maintaining existing project management plans and assisting in the development of new plans for future phases of work using MS project

Participate in the facilitation of Stakeholder communication by:

  • Scheduling, coordinating and participating in meetings and events, collecting and distributing relevant materials, taking detailed meeting minutes and highlighting and following up on action items
  • Assisting in the preparation of clear and effective communications to project teams and stakeholders with respect to related changes and implementations

Looking for Meaningful Work? We can help!

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

 

ewemi

Technical Writer

Our Public sector client is looking for a Technical writer on contract. The successful candidates will provide expertise and hands-on engagement to achieve project objectives, deliver user guides, help and training materials for various end users.  In addition, they will analyse business requirements and technical solutions to devise training strategy, plan and curriculum, and coordinate the execution of training activities (end-user and Train-the-Trainer)

RESPONSIBILITIES
– Design, develop, document and execute end-user and Train-the-Trainer training
– Design and develop paper based and/or computer-based training curriculum
– Produce user guides, help contents and training materials for various end users including internal, external and general public users
– Developing analytical and insightful recommendations to meet deliverable targets and complete tasks within budget and to customer satisfaction
– Ability to adapt to the clients I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources

SKILLS
– 10+ years of experience as a technical writer, demonstrating the ability to create content about complex subjects for end users, business decision makers, and IT professionals
– Experience in the creation of technical project and user documentation, including procedures at the senior experience level
– Knowledge and experience in developing on-line documentation
– Knowledge and experience with at least one platform
– Knowledge and experience with communications protocols
– Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation
– Familiarity with online help systems and a continuous publishing schedule
– A portfolio of writing examples that includes Help, content written for the Web, and user interface text for both desktop and Web-based applications. Additional experience developing diagrams, videos, and other visual content is preferred
– Excellent verbal and written communication skills; presentation skills; and interpersonal skills
– Ability to think strategically when collaborating with Program Managers and other team members to develop new or revised features and to document those features in online help content
– Proficient using the following tools: Microsoft Office, Product Studio, and SharePoint
– Experience with office automation suites, presentation tools, and at least one authoring package
– A team player with a track record for meeting deadlines
– Proficiency in English

Desirable Skills
– Knowledge, understanding and experience in publishing content on websites
– Proficiency in French

Looking for Meaningful Work? We can help.
If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

ITIL Communications Specialist

Our public sector client is looking for an ITIL Communications Specialist who is accountable to the Incident Management and Communications Process Owner and performs the day-to-day communications operational tasks demanded by the process activities.  The Communication Coordinator is primarily responsible for communications that provide status updates or information to a targeted audience.

RESPONSIBILITIES

– Responsible for Executive/Business, Informational and Technical communications to Service Owners, executive, business and cluster audience.
– Promotes and communicates the process to all parties involved.
– Assists with incident management briefing notes if required.
– Participates in situation rooms if required.
– Monitors and performs monthly analysis to determine opportunities for continual service improvement of the communications process.
– Contributes to monthly operational performance reports.
– Collaborates with other communications teams/resources to assist with forecasting potential I+IT impact.  Creates I+IT awareness by appropriate means.
– Coordinate with support teams to draft and distribute informational emails on upcoming changes and outages
– Ensure delivery of time sensitive distributions to thousands of recipients during outage situations
– Manage and coordinate mutli-phase distributions to allow for the success of projects and migration efforts
– Work with management to create and document policies and practices
– Maintain and update the team SharePoint
– Document best practice methods within a Microsoft OneNote notebook
– Create and deliver mail merges sending personalized data to individuals
– Provide consultation to communication requestors to ensure optimized readership

SKILL REQUIREMENTS
Communication Skills:
– you can explain the operation and use of computer hardware, software and peripherals along with technical requirements
– you can present options regarding new technology and most effective system problem resolution in non-technical terms
– you can develop communications materials, prepare service and maintenance documentation and project reports with recommendations
– you have relationship management and oral communication skills

Technical Knowledge:
– you have knowledge of service management practices such has incident, change, problem, release and service level management processes
– you have knowledge of IT Service Management processes as well as related communication protocol
– you have knowledge of LAN/WAN and telecommunications and networks, diagnostic software and related hardware to evaluate requests, plan and coordinate installation of site-specific hardware/software

Knowledge:
– you have customer service orientation with knowledge of Microsoft OS Platforms, Microsoft Office Suite, and utilize specialized diagnostic tools and carry out systems projects for the development of systems architectural products and services

Analytical and Problem-Solving Skills:
– you can conduct problem analysis and diagnosis for system failures ensuring systems are operating in accordance with service level agreements
– you can identify and address procedure gaps and facilitate resolution of issues

Project Management and Leadership Skills:
– you can establish project priorities and objectives, identifying client service/account needs and business objectives, evaluating feasibility of various options through cost/benefit analyses and assessing impact on service delivery
– you have the ability to work in a team setting and plan, organize and prioritize tasks in a high-pressure environment

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted

Incident Coordinator

Our public sector client is looking for an Incident Coordinator who is results-oriented, customer service focused, and self-motivated information technology professionals with strong operational and process skills. If selected in this role, you will be responsible for coordinating an Incident Management Process 

RESPONSIBILITIES
The Incident Coordinator functions as the primary focal point for priority 1 and 2 incidents while in tandem coordinating the process execution, resource identification and Major Incident Review (MIR) activities.

  • Be the first point of escalation engagement for management staff when reviewing reported incidents and initiating major incident protocols.
  • Prepare clear and concise communications sent to clients and management staff advising of incident impacts, restoration updates, and resolution notes.
  • Employ strong problem-solving skills to identify the nature and scope of possible interruptions to Local Area Network (LAN) or Wide Area Network (WAN) services, assessing the potential impact on users such incidents may have.
  • Extremely adept in multitasking between multiple major incidents, ensuring timely update communications for all active incidents, follow-up with support staff and resources as needed, and initiation of major incident process on new incidents while actively coordinating ongoing incidents.
  • Host Situation Room conference calls to facilitate the coordination of restoration efforts and active action items between multiple support groups and service owners.
  • Engage senior escalation contacts for major incidents with high potential public impact to mitigate possible negative effects to public safety, image and trust.
  • Excellent documentation of all actions taken, including engagement of support staff, planned restorative actions, completed action items and final client confirmation of restoration to ensure accurate restoration timelines can be created for major incident review
  • Manage incident assignments, ensuring that issues are prioritized for follow-up, additional communications are sent to users, and issues are resolved in accordance with service level agreements

SKILL REQUIREMENTS
Technical Knowledge

  • You have knowledge of Incident Management and other Service Management practices such as Change, Problem, Release, and Service Level Management processes and their inter-relationships with the Incident Management processes (ITIL)
  • You have the ability to acquire and apply knowledge of the internal and external IT service providers and corporate organizational players to ensure adequate coverage for Enterprise-wide Incident events

Communication Skills

  • You can maintain process related documentation, report requirements, process improvement recommendations, and education material for the education sessions affecting the Incident Management Process
  • You have customer service and relationship management skills, to establish effective working relationships, and act as first point of escalation for Customer Satisfaction issues
  • You can determine client requirements, consult, and provide guidance

Other Essential Knowledge and Skills

  • You have sound judgment, analytical and facilitation skills
  • You have an understanding of an IT infrastructure environment, along with the ability to understand the potential impacts that Incidents can have on the infrastructure

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

Genesys Implementation Specialist

Our Public Sector Client in Toronto, ON is looking to hire a Genesys Implementation Specialist for 12+ months of contract role with possibility of extension

As a Genesys implementation Specialist, candidate is responsible to understand existing Genesys call center solution and work with client’s customers and vendor to identify gaps.

Job Responsibilities:  

*Resource Profile:

Genesys Implementation Specialist

* Knowledge & Skills:

  • Call center expertise specific to Genesys solution – >10 Years
  • Knowledge of internal Genesys processes and procedures >10 Years
  • Experience with enterprise call center implementations at a similar or larger environment >10 Years
  • Advanced Project Management >10 Years
  • Excellent communication skills >10 Years
  • Excellent organization skills >10 Years
  • Conflict management >10 Years

*Resource Responsibilities:

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

FullStack Architect

Our Public Sector Client in Toronto, ON is looking to hire a Full Stack Architect  for 12+ months of contract role with of extension for 12 more months.

As a Full Stack Architect, candidate is responsible to work with a team on constructing solutions that fully integrate and collaborate with existing IT systems to solve complex business solutions. Candidate should have a holistic view of enterprise solutions, taking into consideration operational costs, security, performance engineering, application development, and systems management.

Job Responsibilities:  

  • Candidate for this position must be capable of playing different roles within the team, from  architect to high-skilled developer.
  • The candidate must have a sound understanding of API, enteprise integration patterns, technology architecture and infrastructure but also very good communication skills, with the ability to adapted them to different audiences.
  • Java, Angular, Spring Boot, Microservices, Azure Cloud, Docker, Kubernetes, API Implementation
  • Experience using backend technologies such as Java, Spring MVC, SQL Server, MySQL, NoSql database like MongoDB or Cosmos DB on Linux operating system.
  • Strong background in data structures and algorithms and computer science fundamentals.
  • Ability to build the solution construct in Azure Cloud environment
  • Proficiency in one or more general purpose programming languages: Full Stack – Java, HTML5, CSS3, JavaScript (jQuery or React or Angular), Spring, Hibernate, Messaging(MQ), Java Multithreading, Security, Performance, Apache, and Tomcat.
  • Experience and understanding of CI/CD, automated testing using opensource modern frameworks like Selenium, Jenkins etc.
  • Strong Web application design and development experience
  • Strong Object Oriented programming experience and knowledge
  • Strong understanding of networking, security and infrastructure

*Resource Responsibilities:

  • Utilize client requirements for building a suitable solution to meet the business needs; prepare proposals for small to medium size projects or draft components of large proposals, demonstrating the benefit to be gained from approval and implementation of the proposed project.
  • Utilizing robust and scalable solutions to support Enterprise applications
  • Utilizing API’s using REST, Java, Spring Boot for application integrations.
  • Analyze user needs using structured systems analysis techniques, working closely with client representatives and system specifications indicating clearly what the system is required to do; evaluate alternative system solutions available and recommend proposed approach.
  • Test the system, customizing it as required to meet user requirements, including translating system design into program design specifications and developing program specifications to resolve programming problems. Define, analyze and resolve technical issues and develop program specifications.
  • Prepare programs for installation and install system, including completion of related documentation; provide installation support (on-site/on-call as required). Utilize post implementation reviews and provide technical support and problem resolution as required.
  • Function as a team member on multi-branch projects.
  • Perform other related duties as assigned or required.

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Administrative Assistant

Our Public Sector client in Toronto, ON is looking to hire a  “Administrative Assistant” for 6-9 months of contract role.

As a “Administrative Assistant”” is responsible to provide high level administrative and secretarial support to the Chief Strategy Officer and other senior management within the Division, as well as to maintain a variety of office systems.

Job Description:
Our public client is looking for an Administrative Assistant for a 6-9-month contract in Toronto, ON. The Strategy and Policy Division is seeking an Administrative Assistant to provide high level administrative and secretarial support to the Chief Strategy Officer and other senior management within the Division, as well as to maintain a variety of office systems.

Responsibilities:

  • You will compose and draft correspondence
  • Assist in the preparation of reports.
  • Submissions, briefing materials, and other documents.
  • Maintain online attendance records; conduct research and gather background information on issues; arrange meetings
  • Respond to telephone/in person inquiries.
  • Develop, implement and maintain efficient office systems.
  • Arrange travel and book accommodation and handle other general office administrative duties. 
  • Using your advanced knowledge in computer applications i.e., MS Words, Excel, Access and PowerPoint, you will prepare monthly charts, statistical reports and presentation materials.
  • You will also be required to attend meetings and record minutes.

The ideal candidate will have:

  • Previous administrative experience in a responsible role
  • Demonstrated initiative, good judgement, discretion and tact in dealing effectively with all levels of employees
  • Excellent organizational skills, proven ability to set priorities and ability to work under pressure with minimal supervision
  • Strong attention to details, accuracy and ability to maintain confidentiality

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

OpenText Analyst

One of our utilities clients has an immediate need for an OpenText Analyst to support the IT Operations Application Maintenance and Support team. This role will be located at their office in Regina Saskatchewan.

What you will be doing…

  • Assist with data errors, extracting data, and building interfaces to and from the system.
  • Maintain data access security for user profiles, groups, roles and object queues as well as object level, record level and field level permissions.
  • Monitor and provide reporting on system status and overall usage.
  • Provide root cause analysis of product issues and provide prompt resolution.
  • Support for SharePoint and OpenText Content Server integration.
  • Install, configure and support additional OpenText to source of truth application integrations as
  • they are solutioned.
  • Install, configure, and support additional OpenText Content Server modules and solutions as
  • they are adopted by the business.
  • Keep current on applicable technologies and methodologies and provide technical input.
  • Knowledge and experience in applying records and information management (RIM) principles.
  • Modify and maintain system configuration and participate in application system updates and
  • upgrades in order to meet the needs of business units and application lifecycle.
  • Work with Database Administrators to coordinate database updates in a manner that has
  • minimal impact on business units.
  • Provide reports for various business units.
  • Experience with agile project management methodologies.
  • Experience working in a utility or engineering industry.
  • Experience with Engineering Document Management support an asset.
  • Experience with integration into SharePoint and/or Office 365.
  • Experience developing WebReports, LiveReports, Forms, and Workflow.

What you will need to succeed…

  • 5+ years of recent and practical experience in IT.
  • 3+ years of experience in OpenText Content Server versions 10.5 to 16.2.
  • 5+ years of Enterprise Content Management.
  • Monitor and provide reporting on system status and overall usage.
  • Maintain data access security for user profiles, groups, roles, and object ques as well as object level, record level, and field level positions.
  • Assist with data errors, extracting data, and building interfaces to and from the system.
  • Knowledge and experience in applying records and information management (RIM) principles.
  • Provide reports for various business units.
  • Support for SharePoint and OpenText Content Server integration.
  • Work with Database Administrators to coordinate database updates in a manner that has minimal impact on business units.
  • Install, configure, and support additional OpenText to source of truth application integrations as they are solutioned.
  • Install, configure, and support additional OpenText Content Server modules and solutions as they are adopted by the business.
  • Provide root cause analysis of the product issues and provide prompt resolution.
  • Modify and maintain system configuration and participate in application system updates and upgrades in order to meet the needs of business units and application lifecycle.
  • Experience developing WedReports, LiceReports, Forms, and Workflow.
  • Experience with Engineering Document Management support.
  • Experience working in a utility or engineering industry.

Looking for meaningful work? We can help!

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted. 

EWEMI

Solution Architect

Our client in Regina, SK is looking for a JDEdwards Enterprise One (JDE E1) Solution Architect for a 1 year contract.

The Solutions & Architecture team provides architecture and information management services, focused on business, information, integration, security, and technology domains. This group delivers IT technology and service planning, business capability development and road mapping, as well as delivering high quality and effective solutioning services to the PDO as well as directly to the business.
An emerging focus for the Solutions & Architecture group is establishing and delivering an Information Management (IM) program including governance, content management, metadata management, and master data management practices. This extends to service delivery for IM products and tools as well as collaboration and content management services for the business.

Deliverables include:

  • JDEdwards Enterprise One (JDE E1) solution experience – Especially in the areas of Asset Management, Supply Chain Management, as well as in the areas of Financial Management and Human Capital Management
  • Any solutions associated with Asset Management, Asset Performance Management and Asset Related Analytics solutions in the natural gas, pipeline or similar industry
  • Customer Services (Oracle Customer Care & Billing for Distribution Customers; and any Transmission CIS solutions)
  • Stakeholder Relationship Management solutions (such as Microsoft Dynamics or Oracle CRM)
  • Regulatory Compliance solutions in the Pipeline industry
  • Environment Health and Safety solutions

Qualifications:

  • The resource will have a minimum 10 years of recent and practical IT experience, including several years working as part of an architecture team, and have a broad and solid understanding of architecture principles, solutions design, and IT trends. Ideally the resource will have:
  • Experience leading solution selection, design and implementation as part of a project team.
  • Experience as a solution architect on 3 or more projects from selection to implementation.
  • Practical experience communicating technical concepts to the business and project teams.
  • Experience working closely with business to solve technical and process problems.
  • Experience working in a utility or engineering industry.
  • TOGAF Certification.
  • North American job experience.
  • Experience with agile project management methodologies.
  • Certifications within the six (6) competency streams listed above

 

LOOKING FOR MEANINGFUL WORK?  WE CAN HELP.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

EWEMI

 

 

 

 

Senior Infrastructure Project Manager

SUMMARY
Our public sector client is responsible for one of the largest and geographically complex infrastructure projects in North America.  While working with a diverse team, you will coordinate existing network remediation projects as well as plan for the transition to a modern communication network.

RESPONSIBILITIES
– coordinate internal resources and third parties/vendors for the flawless execution of projects
– utilize the client's project management methods, tools, documentation and procedure
– ensure that all projects are delivered on-time, within scope and within budget
– assist in the development of project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
– ensure resource availability and allocation
– measure project performance using appropriate systems, tools and techniques
– perform issue and risk management to minimize project impacts
– Shall maintain comprehensive project documentation
– prepare various executive project status documentation and establish and manage project governance

SKILLS
Project Management and Governance experience
– Demonstrated 10+ years of project management experience on complex and technical projects
– Project experience related to radio communications and or network remediation
– Understands the concept and importance of Governance and uses to manage project success.
– Building relationships and effectively managing and reporting to governance.
– Demonstrated experience creating and obtaining project charter approvals
– Experience with enterprise level projects managing costs/financial constraints, budgets, resources, scheduling
– Previous working experience on developing / working on procurement strategy and/or managing third-party vendors on mission critical projects

Risk and Issues Management
– Demonstrated experience identifying issues and managing risks for large complex projects
– Demonstrated experience with project status updates regarding scope, financials, issues and risk documents, and project change requests

Communications
– Proven excellence in communications and documentation with project management collateral and meetings including executive project status reports
– Experience presenting at the senior leadership level

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Senior FullStack Developer

Our Public Sector client in Toronto, ON is looking to hire a  “Senior FullStack Developer” for 12 months of contract role.

As a “Senior FullStack Developer” is responsible Identify and define client requirements for the purpose of building a suitable solution to meet the business needs; prepare proposals for small to medium size projects or draft components of large proposals, demonstrating the added value to be gained from approval and implementation of the proposed project.

Job Description:
Duties/Responsibilities:

  • Identify and define client requirements for the purpose of building a suitable solution to meet the business needs; prepare proposals for small to medium size projects or draft components of large proposals, demonstrating the added value to be gained from approval and implementation of the proposed project.
  • Working with robust and scalable solutions to support Enterprise applications
  • Utilize API’s using REST, Java, Spring Boot for application integrations.
  • Analyze user needs using structured systems analysis techniques, working closely with client representatives to work with system specifications indicating clearly what the system is required to do; evaluate alternative system solutions available and recommend proposed approach.
  • Test and customize the system it as required to meet user requirements, including translating system design into program design specifications and utilizing program specifications to resolve programming problems. Define, analyze and resolve technical issues and utilize program specifications.
  • Prepare programs for installation and install system, including completion of related documentation; provide installation support (on-site/on-call as required). Conduct post implementation reviews and provide technical support and problem resolution as required.
  • Function as a team representative on multi-branch projects.
  • Perform other related duties as assigned or required.

Knowledge and Skills:

  • Candidate must be able to work with a team on constructing solutions that fully integrate and collaborate with existing IT systems to solve complex business solutions. Candidate should have a holistic view of enterprise solutions, taking into consideration operational costs, security, performance engineering, application development, and systems management.
  • Candidate for this position must be capable of playing different roles within the team, from high-skilled team member and technical leader to specialist and technical mentor.
  • The candidate must have a sound understanding of API, enterprise integration patterns, technology architecture and infrastructure but also very good communication skills, with the ability to adapted them to different audiences.
  • Java, Angular, Spring-boot, Microservices, Azure Cloud, Docker, Kubernetes, API Implementation
  • Experience using backend technologies such as Java, Spring MVC, SQL Server, MySQL, No SQL database like MongoDB or Cosmos DB on Linux operating system.
  • Strong background in data structures and algorithms and computer science fundamentals.
  • Ability to participate in the solution construct in Azure Cloud environment
  • Proficiency in one or more general purpose programming languages: Full Stack – Java, HTML 5, CSS3, JavaScript (j Query or React or Angular), Spring, Hibernate, Messaging(MQ), Java Multi threading, Security, Performance, Apache, and Tomcat.
  • Experience and understanding of CI/CD, automated testing using opensource modern frameworks like Selenium, Jenkins etc.
  • Strong Web application design and development experience
  • Strong Object Oriented programming experience and knowledge
  • Strong understanding of networking, security and infrastructure

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Senior Business Analyst – Financial Sector Experience

SUMMARY

For an anticipated need from one of our financial sector clients, we are pro-actively building a Senior Business Analyst candidate pool to fill a temporary assignment that we anticipate will start in September.  To be strongly considered, candidates should have experience in one or more of the following highly desireable requirements:

– Experience in surveillance or regulatory filing environment and application
– Experience in capital markets

RESPONSIBILITIES

– Understand the business goals, priorities, processes, and underlying rules and regulations across multiple jurisdictions and stakeholder groups.
– Lead business requirement elicitation and facilitate discussion with multiple jurisdiction with diverse viewpoints and business needs to reach a consensus outcome.
– Manage business relationships and expectations through structured communication (e.g. Business Requirement Document (BRD) to keep business engaged and updated.  Also, use formal and informal written communication methods (e.g. email, PowerPoint, decision brief) to provide updates
– Document and review business and system requirements artifacts (e.g. Requirements Management Plan, Business Requirements Document, Business Process flow, Use Case, System Functional Models).
– Proactively recognize business opportunities and make recommendation for process and/or system enhancements through detailed analysis (e.g. one-on-one interview, documentation review, gap analysis, end to end process review)
– Ensure requirements management and facilitation best practices are adhered to including the management of artifacts through traceability, version control, and change control.
– Provide guidance to a team of business analyst in cross vendor projects.
– Collaborate closely and provide guidance to vendors and testers during the build and test phases to ensure requirements are fully understood.
– Perform gap analysis documenting “as-is” and “to-be” functionality.
– Create and maintain user stories and product backlog.
– Maintain requirements repository and ensure all artifacts are up to date.
– Prepares RFP proposals for new business opportunities.
– Collaborate with internal and vendor Enterprise Architect team to review requirements to ensure alignment with solution design.
– Assist with the development of business analysis framework including templates, best practices, standards, strategies, techniques, and tools.
– Assist with the development of business architecture and product roadmap.

SKILLS & QUALIFICATIONS

– University Degree in Business, Information System, or related discipline.
– 7+ years’ experience as a (Senior) Business Analyst, System Analyst, Product Owner, or Business Consultant
– Experience in surveillance or regulatory filing environment and application is an asset.
– Experience in capital market is an asset.
– Expert in identifying, documenting, and managing of business and system requirements that may be cross functional and technically complex
– Expert in various system and business requirements artifacts (e.g. BRD, User Stories, Use Case, Business Process Maps)
– Ability to scrutinize, investigate and find clarity from ambiguous information
– Strong leadership and interpersonal skills
– Knowledge and hands on experience with BPM and UML concepts, techniques, tools and delivery approaches.
– Knowledge and experience with business analysis methodologies and SDLC.
– Understanding of enterprise architecture concepts.
– Experience working in Agile and Waterfall environments.
– Experience in working with external third-party solution providers.
– Proficiency in Word, Excel, PowerPoint, Visio.
– Experience with Jira and Confluence.
– Certified Business Analysis Professional (CBAP) certification or Certified Business Architect (CBA) certifications is an asset.
– Experience in surveillance or regulatory filing environment and application is an asset.
– Experience in capital market is an asset.
– Knowledge of requirements management tool (e.g. Sparx EA) is an asset

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Client Representative Assistant

Our Public Sector client in Toronto, ON is looking to hire a  “Client Representative Assistant” for 3-month contract role.

As a “Client Representative Assistant” is responsible for providing sympathetic and /a tactful liaison with clients, caregivers, relatives, social workers and health care and legal professionals in stressful situations. Creating/reviewing/updating/adjusting/editing and initiating online “recurring entries” to ensure payments and allowances from various government benefit programs.

Job Description:

Duties/Responsibilities

  • Initiates and responds to enquires from clients, caregivers, health-care professionals, legal professionals internal and external, financial institutions, creditors, relatives of clients and other interested parties by:
  • Receiving, prioritizing and responding to a high volume of telephone/walk in inquires and distributing cheques when necessary;
  • Determining nature and urgency of enquiry and establishing appropriate level of priority;
  • Providing sympathetic and /a tactful liaison with clients, caregivers, relatives, social workers and health care and legal professionals in stressful situations;
  • Clarifying and explaining legislation, regulations, policy and procedures of the client to clients/relatives and other interested parties;
  • Resolving client concerns and/or referring to Client Representative or other appropriate staff, coordinating resolution if necessary.

Provides financial analysis and control by:

  • Analyzing, reviewing and taking appropriate action on discrepancies and accumulated arrears and problems on accounts;
  • Creating/reviewing/updating/adjusting/editing and initiating online “recurring entries” to ensure payments and allowances from various government benefit programs;
  • Reviewing overall financial situation of clients; obtaining and verifying data pertaining to all existing government benefits and/or the possibility of eligibility for benefits available to client(s); securing, applying, rectifying clients’ social insurance and health insurance number(s);
  • Obtaining appropriate documents; making application in accordance with the rules and regulations of Old Age Security, Canada Pension Plan, Quebec Pension Plan, Unemployment Insurance Acts and various health insurance programs;
  • Ascertaining and confirming whether treatment and/or drugs are covered under the client’s supplementary health plan(s), including the submission of claims for supplementary health and hospital benefits;
  • Requesting information from the income tax unit in the client’s portfolio on taxable and non-taxable income in order to complete application for additional subsidiary benefit(s) under the provisions of the Old Age Security Act;
  • Initiating and preparing online cash disbursements for expenses (e.g. clothing, bed holding, special allowances) after analyzing client’s income, cash balance/expenditures for approval of Client Representative
  • Assessing the needs, initiating new allowances and reviewing existing allowances of clients and/or dependents; contacting recipients/care givers to access ongoing needs;
  • Identifying potential problems with on-going payments, such as declining cash balances; placing “cash reserve” on client’s accounts to prevent debits;
  • Conducting periodic reviews of cash balances on hand at various facilities/homes to ensure that funds are being used appropriately;
  • Monitoring and determining Personal Needs Allowance/PIN Money/In Trust Account funds to ensure that funds remain at appropriate levels.

Utilizing computer mainframe database, provides internal/external research function by:

  • Reviewing client files, Data Base and System Reports to obtain pertinent information;
  • Corresponding with caregivers, banks, utilities, Government agencies and other interested parties to obtain/provide financial/medical/accommodation information as required;
  • Locating and scrutinizing legal documentation such as Wills, Powers of Attorney and particulars of clients’ financial interest in deceased person’s estates/other interests e.g. investments, stocks and Trust Funds;
  • Reviewing assets such as land, cottages, bank accounts, motor vehicles to ensure they are recorded appropriately for the benefit of the client; recording miscellaneous assets e.g. wheelchairs;
  • Reviewing clients’ effects in storage to recommend consideration for disposition or continuation to the Client Representative
  • Obtaining personal, financial, sociological and/or health data of clients by liaising with health-care professionals, social workers, caregivers, family members, legal professionals, business associates and friends or clients.

Other duties as assigned may include:

  • Participating in the training of new Client Representative Assistants as required;
  • Assisting other Client Representatives Assistants as required (e.g. when on sick leave or vacation)
  • Controlling a petty cash account;
  • Maintaining keys for client properties;
  • Preparing and distributing incoming and outgoing mail;
  • Relieving reception/switchboard staff when requested;
  • Arranging for maintenance of office equipment;
  • As assigned

Knowledge:

  • Good oral and written communication skills;
  • good interpersonal skills, tact, diplomacy;
  • good judgment and ability to work effectively and diverse groups of clients and staff;
  • good organizational and analytical skills;
  • knowledge of eligibility and application requirements of the Canada Pension Plan, Quebec Pension Plan, Old Age Security, Health Insurance and Unemployment insurance;
  • mathematical skills, initiative, resourcefulness and ability to work independently and as part of a team;
  • ability to work under pressure to meet deadlines of workloads;
  • creativity in dealing with problematic situations;
  • computer literacy, knowledge of mainframe environment and local area network, windows and WordPerfect 6.1 applications;
  • understanding and appreciation of role of the client and of related policies, procedures and legislation;
  • working knowledge of the health sector and issues related to vulnerable adults;
  • must exercise judgement in establishing work priorities.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Security Analyst – Public Sector

SUMMARY
If you desire to work for a company that is focused on Cyber Security innovation and invests in the development of their employees, then this role might be for you.

Our Public Sector client is seeking a results-oriented professional with a passion for Cyber Security.  While working for a diverse team, you will act as a Governance and Risk individual while promoting security awareness, standards, and policies.

RESPONSIBILITIES
– Support the growth and maturity of their security operations by defining and documenting their processes
– Analyze vendors to determine their security posture
– Be involved in a portfolio of projects that assess risk and deficiencies
– Develop and execute a TRA practice for their clients
– Promote security awareness by helping to research and identify tools for tracking Phishing activities
– Develop KPIs to definite and track their security measures
– Complete general evaluations of internal security controls

SKILLS & QUALIFICATIONS
– You should have between 4 to 6 years of experience in Information Technology and from a Security perspective
– Possess a completed Degree in Computer Science and a passion for CyberSecurity
– Have a strong technical background
– Be able to demonstrate your ability to think independently, problem solve and always be learning about your craft and remaining up to date in Cybersecurity.
– Strong communications both written and verbal are essential

If this role interests you and you have not only the technical skill but the enthusiasm and drive in the Cybersecurity field, please send a detailed resume along with some of the reasons why you would be a match for this role.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.