Service Desk Analyst (in Sudbury, Ontario)

Our Public Sector Client in Sudbury, ON is looking to hire a Service Desk Analyst for a 3+ months of contract role with high possibility of extension.

As a Service Desk Analyst is responsible for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Job Description:

Summary:
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:
Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
Prepares related documentation on system service and maintenance including service request forms, service logs and records
Notify Incident Coordinator when a potential Severity 1 incident has been detected.
Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:
This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:
Mandatory (Must Haves)

1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
The ability to plan, organize and prioritize tasks in a high-pressure environment.
A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Service Desk Analyst (in North Bay, Ontario)

Our Public Sector Client in North Bay, ON is looking to hire a Service Desk Analyst for a 3+ months of contract role with high possibility of extension.

As a Service Desk Analyst is responsible for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Job Description:

Summary:
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:
Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
Prepares related documentation on system service and maintenance including service request forms, service logs and records
Notify Incident Coordinator when a potential Severity 1 incident has been detected.
Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:
This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:
Mandatory (Must Haves)

1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
The ability to plan, organize and prioritize tasks in a high-pressure environment.
A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Service Desk Analyst (in Guelph, Ontario)

Our Public Sector Client in Guelph, ON is looking to hire a Service Desk Analyst for a 3+ months of contract role with high possibility of extension.

As a Service Desk Analyst is responsible for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Job Description:

Summary:
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:
Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
Prepares related documentation on system service and maintenance including service request forms, service logs and records
Notify Incident Coordinator when a potential Severity 1 incident has been detected.
Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:
This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:
Mandatory (Must Haves)

1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
The ability to plan, organize and prioritize tasks in a high-pressure environment.
A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Service Desk Analyst (in Toronto, Ontario)

Our Public Sector Client in Toronto, ON is looking to hire a Service Desk Analyst for a 3+ months of contract role with high possibility of extension.

As a Service Desk Analyst is responsible for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Job Description:

Summary:
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:
Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
Prepares related documentation on system service and maintenance including service request forms, service logs and records
Notify Incident Coordinator when a potential Severity 1 incident has been detected.
Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:
This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:
Mandatory (Must Haves)

1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
The ability to plan, organize and prioritize tasks in a high-pressure environment.
A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Service Desk Analyst (in St. Catharines, Ontario)

Our Public Sector Client in St. Catherine’s ON is looking to hire a Service Desk Analyst for a 3+ months of contract role with high possibility of extension.

As a Service Desk Analyst is responsible for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Job Description:

Summary:
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:
Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
Prepares related documentation on system service and maintenance including service request forms, service logs and records
Notify Incident Coordinator when a potential Severity 1 incident has been detected.
Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:
This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:
Mandatory (Must Haves)

1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
The ability to plan, organize and prioritize tasks in a high-pressure environment.
A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Programmer/Developer Level 3

Our Public Sector Client in Toronto, ON is looking to hire a Programmer/Developer for 100 days of Part Time Contract between May 1, 2019 and March 31, 2020 in Toronto, Ontario

As a Programmer/ Developer, the candidate is responsible to support and maintain all existing web applications as well as develop new web-based initiatives.

 

Job Description:

Responsibilities include but are not limited to:

Support and Maintenance

  • Provide business application support as a tier 2/3 resource for seven production applications Respond to a break/fix notification within one business day Restore normal service operation within three business days
  • Review and implement change requests to meet client needs Planned Activities (Tangible Deliverables)

Existing Applications

  • Emergency Management Training Portal (EMTP) Provide solutions and incorporate new business processes in support of the new business requirements for the Incident Command Structure (ICS) Update and configure existing modules to meet new business requirements Update and Implement new features based on technical specifications Design and build custom web features (front-end) Design and build custom administrative modules (back-end) in support of web modules and business functions Configure the EMTP in support of new or updated features Build custom administrative reports Update the data model (database) and write custom SQL queries in support of reports and updated / new features Incorporate accessibility requirements (WCAG 2.0) into new features Conduct Data analysis, transformation and import of new data in the EMTP
  • Municipal Compliance Tool Implement an annual update process and updated Contact Management module Design and build features based on technical specifications Build additional modules based on business requirements / technical specifications
  • PDF/UA Generation Tool Implement automated PDF/UA generation for Standard Incident Reports Build Solution that includes the Programming Logic, XML, XSLT, CSS and PDF Identify and determine the best method for integration into existing web application / process Integrate into existing PDF Generation Tool Investigate and build a proof of concept for automated word / structured document to PDF/UA and HTML accessible formats

Skills and Qualifications:

Technical Skills

  • Demonstrated experience in design, build and delivery of Learning Management System (LMS) modules in the TP Macro Language and TP environment.
  • Experience with and knowledge of database including data modelling SQL programming skills with the ability to write queries, stored procedures and views.
  • Experience with the design and development of user and system interface(s).
  • Experience in the use of information retrieval packages using SQL.
  • Experience with middleware and gateways.
  • Demonstrated experience in design, build and delivery of Learning Management System (LMS) modules in the TP Macro Language and TP (Training Partners) environment.
  • Demonstrated experience with technical analysis of the design and architecture of solutions using Training Partner / .Net.
  • Demonstrated experience with applying accessibility requirements to .NET based applications and PDF/UA.

Technologies Experience

  • Experience with Windows XP, Vista, 2K3, 2K8 environment, SQL, XML, Visual Studio, MS Web Services, Enterprise Library, and Team Foundation Server.
  • Experience in structured methodologies for the development, design, implementation and maintenance of applications.

NET Enterprise Level Applications

  • 10+ years of experience in programming and analysis.
  • Experience in developing .NET enterprise level applications incorporating loosely coupled components and nTier architecture.
  • 8+ years of .NET experience.
  • Experience with ASP.NET Programming, .NET Framework, C #.Net and VB.NET.

OPS Experience:

  • Previous Experience in the OPS

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Oracle Weblogic Portal Expert, Senior Procurement Advisor and • Optional Project Management Support

Our Public Sector Client in Toronto, ON is looking to hire a Senior Procurement Advisor with Oracle WebCenter Portal for a 2year long contract role with high possibility of extension.

As a Senior Procurement Advisor is responsible for Procurement Document Preparation, Procurement Support and Optional Services.

Job Description:

Our Public Sector client is looking for an Oracle WebCenter Portal Expert, Senior Procurement Advisor and Optional Project Management Support. The roles can be performed by one person or a team of two.

The Consultant(s) would be responsible for the following Deliverables:

Task 1 – Procurement Document Preparation

1. Completing background research, including understanding OPB’s current portals, business enhancement needs, and similar procurements conducted in other organizations/jurisdictions.

2. Assist with development and refinement of high-level project requirements.

3. Assess and develop the overall scope, business and technical requirements including responses and scoring criteria.

4. Create procurement document (i.e., Request for Proposal (“RFP”)) in consultation with OPB procurement, following OPB guidelines and templates. The RFP should contain two (2) key areas:

  • Core Work: Addressing key EOL risk and ensuring existing sites are rewritten on WebCenter Portals for go live no later than Q4 2021. This will be primarily “like for like” with basic improvements to key areas where appropriate (e.g., improved security management, basic look and feel changes).
  • Enhancement Work: A series of optional enhancements to the existing functionalities for the vendors to offer best solutions with separate costs.

5. Assist OPB procurement and in consultation with OPB appointed legal counsel to ensure legal terms and conditions properly reflect the portal development work.

6. Deliverables include but are not limited to the following:

  • Mandatory and desirable technical requirements
  • A list of portal development deliverables
  • Evaluation criteria and process
  • Pricing models
  • Terms and Conditions
  • Revise draft Deliverables for OPB’s acceptance.

 

Task 2 – Procurement Support

1. Assist OPB in answering proponent questions during the open competitive procurement process ensuring all timelines are met;

2. Assist OPB evaluators during the proposal evaluation process;

3. Assist OPB in developing the statement of work at contract finalization;

Invitational RFQ 19-017, Technology Advisory Services for Oracle WebLogic Portal Page 10 of 12

4. Assist in finalizing project implementation plans during contract finalization, provide risk assessment and risk mitigation strategies as required; and

5. Ensure ongoing procurement knowledge transfer to the OPB team members.

 

Task 3 – Optional Services

1. The service provider may provide project management assistance to OPB during initial implementation stage of portal developments.

2. During the term, the service provider may also provide other related services on an ad hoc basis.

3. All costs associated with optional services will be charged based on hourly rates and must be preapproved by OPB. Service provider may propose a fixed fee for a specific assignment.

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

System Testing/QA Specialist Level 3

Our Public Sector Client in Toronto, ON is looking to hire a Systems Testing/QA Specialist for a 6+ month contract with high possibility of extension.

As a Systems Testing/QA Specialist is responsible to develop test cases and execute test cases Develop test cases and execute test cases and execution of test efforts for MS Dynamics 365, including the execution of systems integration tests, specialized test and user acceptance testing

Job Description:

General Skills:

  • Experience in planning, organizing and implementing testing efforts at the specified experience level
  • Knowledge of structured methodologies for the development, design, implementation and maintenance · of applications
  • Knowledge and experience in the use of Computer Aided Software Engineering (CASE) tools and data query tools to aid in the development of test cases
  • Knowledge and experience in the use of automated test tools and version control systems on one or more platforms
  • Knowledge and experience in all phases of the Systems Development Life Cycle Excellent analytical, problem-solving and decision-making skills; organizational, creativity and perseverance skills; verbal and written communication skills; and interpersonal skills · A team player with a track record for meeting deadlines
  • Knowledge of one or more automated testing tools
  • Experience in the specified experience level
  • Knowledge of MS Dynamics 365
  • Experience using Visual Studio Team Server (VSTS)

Desirable Skills:

Primary Requirements: Product cycle (functional & non-functional) testing experience

  • Test case design and review experience (from business requirements)
  • Test case development experience
  • Experience in defect tracking
  • Test scenarios (use-cases) design and review
  • Test execution, analysis and reporting experience
  • Experience in writing test scripts using Visual Studio Team Suite (VSTS)
  • Experience using Team Foundation Server
  • Experience in the use of information retrieval packages
  • Knowledge and understanding of testing methods in an object-oriented environment
  • Knowledge and understanding of Enterprise Content management
  • Because of the relatively short duration of the contract and the requirement for existing application support, previous experience in the OPS and with Justice-specific applications would be an asset.

 

General Skills, Knowledge and Qualification

  • At least 10 years' experience performing the Quality role on I & IT projects within and outside government

 

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Program Manager

Our client has an immediate need for a Program Manager who will be responsible for all information and technology (IT) initiatives that are being delivered on behalf of student aid. This role will be located at their office in Edmonton.

Position Summary:

Responsibilities for this role include the development of program management strategy/plans, budget/forecast, managing deadlines and dependencies across initiatives, resourcing, and coordination of project team activities within the program.

Job Responsibilities & Qualifications:

Program Manager:

  • IDENTIFY OPPORTUNITIES TO DEVELOP/ENHANCE/TRANSFORM IMT SERVICES/ENTERPRISE SOLUTIONS AND TO ENSURE EFFECTIVE AND EFFICIENT BUSINESS PRACTICES AND BUSINESS SERVICES.
  • ASSIST IN DEVELOPING A COMPREHENSIVE UNDERSTANDING OF THE BUSINESS PARTNER’S NEEDS GAINED THROUGH EFFECTIVE AND TRUSTED RELATIONSHIPS.
  • A KEY COMMUNICATOR AND CHANGE AGENT TO PROACTIVELY ENGAGE WITH BUSINESS PARTNERS TO ALIGN BUSINESS NEEDS TO SECTOR IMT CAPABILITIES AND JOINTLY DEVELOP AND MAINTAIN TECHNOLOGY PRIORITIES.
  • SUPPORTS THE DEVELOPMENT OF STRONG RELATIONSHIPS BETWEEN SECTORS, MINISTRIES, AND SERVICE SUPPLIERS.
  • SUPPORTS THE PORTFOLIO DELIVERY TEAM TO ENSURE THAT IMT SERVICES ARE DELIVERED TO THE BUSINESS PARTNERS, IN A CONTEXT THAT BEST SUPPORTS THE BUSINESS NEEDS, BUSINESS DRIVERS AND PRIORITIES OF THE BUSINESS ORGANIZATION.

For the BRM the Program Manager will:

  • SUPPORT THE ONGOING STRATEGIC PLANNING PROCESS THAT MEETS BUSINESS PRIORITIES AND BUILDS A FOUNDATION FOR CURRENT AND LONGER TERM BUSINESS NEEDS.
  • REVIEW ON AN ANNUAL BASIS, BUSINESS PLANNING INITIATIVES, AND OTHER ANTICIPATED CHANGES IN BUSINESS THAT WILL INFLUENCE CHANGES WITH STRATEGIC PLANNING.
  • MANAGE A PORTFOLIO OF CONCURRENT BUSINESS RELATIONSHIP MANAGEMENT PLANNING INITIATIVES.
  • CONTRIBUTE TO THE DEVELOPMENT OF BRM DELIVERABLES INCLUDING: BRANCH ROADMAPS, GOVERNANCE DOCUMENTS, BUSINESS CASES, ASSESSMENTS, BUSINESS IMPACT ASSESSMENTS AND REPORTS.
  • WORK WITH BOTH BUSINESS PARTNERS AND IMT RESOURCES TO DEFINE SCOPE, OUTCOMES, TIMELINES AND DELIVERABLES THAT SUPPORT BUSINESS CASE DEVELOPMENT.
  • ASSIST WITH BUSINESS RELATIONSHIP MANAGEMENT INITIATIVE PRIORITY SETTING AND ESCALATIONS.
  • DEFINE PROGRAM GOALS AND OUTCOMES IN COLLABORATION WITH BUSINESS STAKEHOLDERS.
  • MANAGE PORTFOLIO COMMUNICATIONS, THROUGH REGULAR MEETINGS, BUSINESS ACTIVITY MONITORING AND PROGRESS REPORTING.
  • CONTRIBUTE TO THE DEVELOPMENT OF OTHER RELATED DOCUMENTS SUCH AS: PROPOSALS, BUSINESS PLANS, STATEMENT OF WORKS, REQUEST FOR PROPOSALS, STRATEGY DOCUMENTS.
  • SUPPORTS BRM TEAMS IN THE TRANSITION FROM BUSINESS RELATIONSHIP MANAGEMENT TO DELIVERY.
  • COMMUNICATE AND CLARIFY REQUIREMENTS WITH PORTFOLIO DELIVERY AND INFORMATION MANAGEMENT TEAMS TO ENSURE SUCCESSFUL DEVELOPMENT AND IMPLEMENTATION THAT MEETS BUSINESS NEEDS.
  • OBTAINS ONGOING UPDATES FROM PORTFOLIO DELIVERY LEADS ON PROJECT STATUS.
  • RECOMMEND AND IMPLEMENT CHANGES TO BUSINESS RELATIONSHIP MANAGEMENT SERVICE PROCESSES AS NECESSARY TO IMPROVE EFFECTIVENESS OF DELIVERY.
  • PARTICIPATE IN CHANGE MANAGEMENT AND COMMUNICATION PLANNING.

For Portfolio Delivery, the Program Manager will:

  • MANAGE A PORTFOLIO OF CONCURRENT PORTFOLIO DELIVERY INITIATIVES OR PROJECTS.
  • ASSIST IN THE RESOLUTION OF ESCALATIONS AND ISSUES THAT ARE IMPEDING PROJECT DELIVERY.
  • PROVIDES ONGOING STATUS UPDATES.
  • RECOMMEND AND IMPLEMENT CHANGES TO PROJECT DELIVERY PROCESSES AS NECESSARY TO IMPROVE EFFECTIVENESS OF DELIVERY.
  • PARTICIPATE IN CHANGE MANAGEMENT AND COMMUNICATION PLANNING.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com 

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

 

EWEMI

Controller

Our Public sector client is looking for a Controller in Toronto, ON for a 17 month contract. 

PURPOSE OF POSITION

To manage the integrity of all financial information including oversight of the accurate and timely completion and reporting of all financial activities and leadership of back office system related projects to ensure a high level of data quality and reporting.

KEY RESPONSIBILITIES

  • Leads the development of financial reporting and information requirements for PHO; develops and enhances the financial reporting systems and processes, to meet the needs of  internal customers;
  • Leads/reviews and develops Internal Control policies/procedures ensuring sufficient segregation of functions to safeguard assets and to ensure the integrity and accuracy of financial data provided to internal/external users;
  • Develops and implements, as and when required, benchmarking and related monitoring strategies;
  • Create standardized reporting format for statistical and financial information that builds strong linkages between financials and PHO mandate/strategic  plan
  • Evaluates the overall budgetary reporting and information requirements for PHO; develops and enhances the reporting systems and processes to meet the needs of PHO’s internal customers;
  • Analyzes and develops budgeting and operational data reporting for senior management’s’ decision making; ensures  financial information for audit, financial reporting and cash flows is automated, designs and modifies electronic financial management reports using Prophix;
  • Initiates and approves banking transfers and uses signing authority, as identified in the Delegation of Authority document;
  • Contributes to the development and implementation of the department’s mandate and operating procedures by taking a significant role in the identification of new projects that fit PHO’s mandate
  • Manages PHO corporate credit card programs (purchasing card and travel cards); oversees issues, use and related reporting; Leads SharePoint initiatives that enable increased electronic workflow and single Point storage.
  • Manages and coordinates the accuracy of monthly reports of Third Party Funds, (e.g., research grants, segregated donations), tracks financial activities and prepares reports for Government agencies
  • Manages and directs staff, to ensure congruence with PHO’s internal policies and procedures, professional standards, Collective Agreement requirements and other relevant standards, legislation or regulations, including: providing direction and leadership in the implementation of new techniques and standards; assigning staff and implementing work/vacation schedules; setting clear responsibilities and objectives and evaluating performance; advising on training needs, participating in recruitment and selection of staff; dealing with disciplinary issues and responding to grievances in conjunction with  PHO’s Human Resources management programs; 
  • Leads a variety of special projects focused on process improvement and provides input into overall financial policies/procedures for the department and PHO; 
  • Manages the development and delivery of training programs on controllership across PHO
  • Manages collaborative working relationships internally and externally; participates/chairs corporate meetings/committees;

SKILLS AND KNOWLEDGE 

  • Undergraduate degree in accounting or business administration with preference for a post graduate degree ;
  • Professional designation – CPA, CA, CMA, CGA
  • A minimum of ten years financial managerial experience with a large, complex, service based organization, preferably within a healthcare environment.
  • Solid understanding of information management frameworks and principles, business intelligence, as well as key enterprise processes and tools that support effective decision making
  • A track record of responsiveness in solving customer challenges
  • Knowledge of Generally Accepted Accounting Principles (GAAP), with business analysis skills and knowledge of financial and related organizational systems in order to develop and coordinate budget reporting activities within PHO;
  • Skilled in managing and delivering multiple projects, to enable decision-making and measurement of results;
  • Knowledge of and proficiency in the use of various computerized Accounting systems (particularly AccPac, Prophix and of MS Office software including: Word, Excel, PowerPoint, Outlook, SharePoint, Visio and presentation applications. 

COMMUNICATION/INTERPERSONAL SKILLS

  • Oral communications skills, to: manage working relationships at all levels within and outside PHO; facilitate groups and deliver learning/training sessions and presentations to staff on Full Cost Financial Reporting, Position Control Reporting;
  • Written communication skills, to: prepare briefing notes, letters, presentations and a wide variety of other materials, including policies/procedures on business processes, educational material, forecasts, budgetary and operational reports, in standard and non-standard formats such as electronic financial management reports, Third Party Funds and financial reports for Government agencies;  
  • Interpersonal, consultation, team building and relationship management skills, to: work with other members of the Finance team; interact with all levels of management, staff and clients using discretion and diplomacy; interpret/translate specialized information/concepts to non-financial staff; facilitate learning/training sessions; make presentations; participate on corporate meetings, committees and/or working groups.

IT Program Manager

Our Public Sector Client in Toronto, ON is looking to hire a Contract Program Manager for 10 Months

As a Program Manager you would be responsible to work with Business Partners to implement complex solutions to achieve project goals.

Manage all aspects of project including changes, risks and issues.

Report on project health and status to senior executives within program and architecture governance bodies.

Provide guidance and mentoring to team members as required

Job Description:

Responsibilities:

  • 10-15+ years of experience managing large scale, cross functional, complex, multi-stream IT programs with a strong focus on project governance
  • The IT Program Manager will be responsible to ensure the program meets the predefined objectives with a strong focus on overall governance.  This role will be required to understand all risks associated with the program and is required to communicate and suggest mitigation activities for any risks identified.  Overall, this position is accountable for connecting the business and technical needs of the program, driving execution, establishing effective communication internally and externally, while ensuring the overall governance and customer experience is the program focus.

Must Haves:

  • 5+ years’ experience in Insurance P&C industry
  • 5+ years of delivering Guidewire based solutions.
  • 5+ years working in a hybrid environment managing onsite and offsite delivery partners, vendors and staff
  • Ability to communicate technical concepts to all audiences verbally and in writing
  • Excellent problem-solving and analytical skills
  • Experience operating and interfacing with business management, including negotiation and presentation skills
  • Excellent communication skills, both written and verbal. Understands communication channels and escalates appropriately
  • Must be able to see tasks through to completion without significant guidance
  • Personal time management skills and ability to meet individual and team deadlines

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

 

Application Architect Level 3

 

Our Public Sector Client is looking to hire a Level 3 Application Architect in Toronto, ON for a 6 month contract.

The client requires an Application Architect L3 with 10+ years' experience in application design/solution development and support experience using Microsoft .NET. with smart client, .C #, Oracle version 11g, Sequel Server 2003, the CSLA framework, and document assembly and SharePoint 2010.

Duties:

  •  Supporting the integrity of the OPGT’s business applications, architectures, and ensuring that development is to standard, documentation is compliant
  •  Performing application design
  •  Providing leadership and support to the business and other team members, in addition to providing hands-on application support for PGTed (Public Guardian and Trustee enterprise desktop) providing leadership and support to the business and other team members, in addition to providing hands-on application support for PGTed (Public Guardian and Trustee enterprise desktop)
  •  This resource must have a holistic view of the applications

Skills, Knowledge and Experiences

  • Knowledge and experience with business analysis techniques and tools, business process modeling and re-engineering, Joint Application Development (JAD) and interviewing, to elicit, assess and document the business requirements of clients.
  • Excellent understanding and knowledge of the Business Analyst Body of Knowledge (BABOK): business analysis planning and monitoring, elicitation and collaboration, requirements life cycle management, strategy analysis, requirements analysis and design definition, and solution evaluation.
  • Knowledge of life cycle methodologies for systems/software development for business applications and systems specifications design; software design, development and integration; user interface design principles; database concepts; data and information architecture; change management; quality assurance; risk management; test planning and execution
  • Knowledge and experience with Trust Accounting Systems, or Financial Applications (Accounts Receivable, Accounts Payable, General Ledger)
  • Experience with UML, in particular use case diagrams, activity diagrams, sequence diagrams
  • Practical application ability with Microsoft Office, Visio and TFS (Team Foundation Server) and other tools commonly used in business analysis
  • Knowledge about change management, service delivery management and project management, including planning, resource management, budgeting, and risk assessment and management
  • Knowledge and experience with BPMN (business process model and notation) and DMN (decision model and notation) is a plus
  • Experience with quality assurance is a plus
  • Excellent analytical, problem solving and decision-making skills; organizational, creativity and perseverance skills
  • Excellent oral and written communication skills
  • Team player with a track record for meeting strict deadlines
  • Architecture : N-Tier Client-Server and Internet Application Architectures (.NET), Component-Based Design (COM+), Architectural Design Patterns, Systems Integration
  • System Design: Object Oriented Analysis, Design and Programming, UML, Relational Database Design, User Interface Design, Network / Environment Design
  • Operating Systems: Windows 7, 10, Windows Server 2012 & 2014
  • Programming Languages: C#, Visual Basic .NET, ANSI-SQL, PL-SQL, T-SQL
  • Databases: SQL Server 2008 – 2016, Oracle 11 & 12
  • Other Tools: IIS, ASP, ADO, XML / XSL, Web Services, SOAP, TFS, Visio, Visual SourceSafe, TOAD, SQL Reporting Services, SharePoint foundation Services 2013
  • Middleware and Software
  • Microsoft Internet information Server (IIS)
  • Host Integration Services (HIS)
  • Microsoft Office SharePoint Server 2013
  • Experience in architecture, analysis and programming at the specified experience level
  • Experience in structured methodologies for the development, design, implementation and maintenance of applications
  • Excellent analytical, problem-solving and decision-making skills
  • Excellent verbal and written communication skills;
  • Highly developed interpersonal skills
  • A team player with a track record for meeting deadlines

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

Programmer/Developer Level 2

Our Public Sector Client in Toronto, ON is looking to hire a Programmer/Developer for a 6+ month contract with high possibility of extension.

As a Programmer/Developer is responsible for developing, maintaining and administering IT solutions to support Ontario’s courts in the delivery of Clients services under various legislative frameworks and rules of procedure.

Job Description:

Duties:

The consultant will be responsible for:

  • Translate business requirements and functional specifications into working, tested applications. This includes developing detailed programming specifications, user interface designs, prototypes, writing and/or generating code, compiling data driven programs, conducting unit tests and debugging code.
  • Analysis, design, development, testing, implementation and documentation of approved requests related to our mainframe environments
  • Assessment of and recommendations for program enhancements/changes requested by business partners
  • Support and maintenance for mainframe application programs and program modules, including on-call support
  • Knowledge transfer to team members and other personnel

Skills, Experience and Qualifications:

  • Strong IBM COBOL experience and expertise with the mainframe environment
  • Experience in development of JEE based applications, including (but not limited to) integration layer services such as web services
  • Experience in Core Java and JEE frameworks
  • Experience in wrapping mainframe IMS transactions into Java APIs and/or web services
  • Experience in implementing system to system integration (through APIs, web services) involving mainframe applications
  • Experience working in a similar technical environment (recognizes the language, data model, and size of an application that has undergone multiple changes over a long-term period)
  • Demonstrated experience in the use of tools to support application analysis
  • Ability to apply lessons learned from applicable projects
  • Successfully completed technical analysis of legacy applications for similar complex, environments
  • Strong verbal and written communication skills
  • Excellent analytical, problem-solving and decision-making skills
  • Track record for meeting deadlines in a complex program environment

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Human Resource (HR) Business Partner

Our Public Sector Client in Toronto, ON is looking to hire a HR Business Partner for a yearlong contract role with high possibility of extension.

As a HR Business Partner is responsible to implement people strategies that drive organizational results to attract and retain exceptional people. While working with a diverse team, you will work closely with leaders and managers to build human resource (HR) capabilities, plan and manage talent, and develop approaches that achieve shared organizational objectives.

Job Description:

Summary

Our public sector client is seeking both a strategic and hands-on individual to implement people strategies that drive organizational results to attract and retain exceptional people. While working with a diverse team, you will work closely with leaders and managers to build human resource (HR) capabilities, plan and manage talent, and develop approaches that achieve shared organizational objectives.

Responsibilities:

  • Occupational/non-occupational-disability leave management and wellness
  • job evaluation/job analysis and delegated aspects of employee/labour relations
  • support and guidance provision for policy, collective agreement and procedure interpretation and implementation ensuring compliance with applicable legislation and regulations
  • provide coaching, counselling, guidance and resources with regards to performance management and attendance management
  • act as an investigator for the complaint management process, including making recommendations for resolution; support accommodation, disability management and wellness in the management of human resources within the organization
  • This role will also support the Recruitment, Retention and compensation functions.
  • act as a lead providing subject matter expertise for specific Human Resources functions including Diversity and Equity.

 

Skills & Qualifications

  • Degree in business administration, labour relations or related discipline from a recognized university.
  • CHRM or CHRP designation is preferred.
  • Five years progressive human resources experience, including at least three years in a human resources management, supervisor or lead role.
  • Experience working in a unionized environment and demonstrated knowledge and understanding of labour relations and union contract administration.
  • Demonstrated experience in reviewing current HR policies and developing new policies.
  • Demonstrated knowledge and experience of human resources practices, theories, trends and legislation.
  • Knowledge of general management and business administration practices in order to direct operations, manage staff and administer budgets.
  • Conflict resolution skills to resolve complaints, dispute and disagreements while maintaining positive working relationships.
  • Planning skills, systems thinking and project management skills.
  • Developed decision-making, research, creativity, critical thinking and problem-solving skills to develop solutions and identify appropriate responses to issues or problems in the face of conflicting needs.
  • Negotiation skills used in the course of labour and employee relations activities.
  • Analytical, mathematical and statistical skills to interpret data identify trends and develop recommendation.
  • Team leadership skills to empower staff, elicit input and cooperation, and motivate staff both within the department and across the organization.
  • Political awareness in order to identify and respond to issues and to anticipate the likely reaction to statements, proposals, recommendations and situations.
  • Superb presentation, verbal communication, interpersonal and relationship building abilities.
  • Demonstrated written communication skills to draft clear and concise correspondence, collective agreement language and formal reports.
  • Demonstrated proficiency with word procession, spreadsheet and database software.
  • Demonstrates commitment to the Central West LHIN’s mission and values.
  • Fluency in French is an asset.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Enterprise Security Architect

Our Public client is looking for a Enterprise Security Architect for 5 month contract with the possibility of extension in Toronto, ON.

Resource Responsibilities:

  • Advises on the identification, analysis, and resolution of specific security factors, risks, vulnerabilities; protection of personal privacy issues; and appropriate industry and international security standards
  • Builds and maintains WSIB-wide security architecture designs and standards in alignment with the corporate technological vision and direction
  • Identifies and builds enterprise wide security architecture artefacts and roadmaps that meet the evolving business, customer service, operational, applications, risk and compliance requirements
  • Builds and documents scalable multi-use policies and standards that are compliant with the enterprise architecture and design documentation to be referenced by security and infrastructure specialists
  • Subject Matter Expert in security architecture, building and maintaining enterprise and solutions security architecture
  • Delivers architectural alternatives, recommendation documents and architecture blueprint documents to senior management and stakeholders for approval
  • Provides advice to clients regarding security technologies, technology risk assessments, and project issues
  • Defines, evaluates, and assesses security architecture requirements for systems environments and IT projects; ensures the incorporation of IT security and contingency measures in the design and development of IT solutions
  • Undertakes analyses of technology industry and market trends to determine their potential impact on security architectures
  • Collaborates with all relevant internal and external stakeholders in order to review the objectives and constraints of I&IT solutions and determine conformance with current enterprise architecture standards, policies and technology roadmap
  • Maintains close working relationships with executive and business management to understand enterprise wide business and I&IT goals, objectives and strategies.

Knowledge & Skills

  • Candidate must have a solid understanding of enterprise IT security architectures, standards, controls, protocols, cyber security threats. 
  • The Candidate must be able to identify and analyze security factors, risks, vulnerabilities in the context of appropriate industry and international security standards. 
  • Candidate must be able to ensure alignment of initiatives with corporate business and IT strategies and the delivery of high quality and coherent solution architectures as well as future state architecture. 
  • The candidate must be able to articulate the holistic view of the WSIB enterprise that enables ease of use to customers, cost efficiencies, simplified architectures that promote improved agility for business partners. 
  • The Candidate must have the ability to present complex and technical ideas and suggestions clearly and effectively and in a user-friendly manner to non-technical audiences and maintain a high level of customer service to both internal and external clients. 
  • The candidate must have the ability to present complex and technical ideas and suggestions clearly and effectively and in a user-friendly manner to non-technical audiences and maintain a high level of customer service to both internal and external clients.
  • 10+ years progressively senior experience in information technology with solid background in security architecture, planning, design, and development
  • 8+ years of experience in enterprise wide security architecture experience, ideally within a Ontario Public Service or agency environment
  • Certified Information Systems Security Professional (CISSP) and/or Certified Information Security Manager (CISM) an asset
  • Strong understanding and knowledge of various enterprise architecture methodologies (e.g., Zachman, TOGAF, SABA) and ability to adapt and develop hybrid applications of methodologies to meet WSIB’s needs
  • Knowledge and expertise in the principles, practices and latest concepts in Enterprise Architecture, Project Management methodologies and Software Development life cycles, with the ability to promote a coherent, corporate approach to enterprise architecture
  • Knowledge of techniques to secure information assets and the building and constructing and implementation of security technologies
  • Knowledge of techniques to discover gaps or weaknesses in solution architectures to identify and mitigate known security threats or inherent weaknesses
  • Knowledge and understanding of relevant legislation and corporate directives related to the security and confidentiality of information (e.g. Freedom of Information and Protection of Privacy Act) in order to identify and assess areas of concern and risk
  • Solid knowledge of current security and contingency technology and techniques (e.g. digital signature, encryption, access controls, fire-walls, authentication, virus protection, etc.); and a proven working knowledge of security audit procedures and protocols
  • Experience in threat and risk assessment methods
  • Knowledge and understanding of Information Management principles, concepts, policies and practices
  • Superior communication skills (verbal and written) to explain technical concepts to non-technical people including senior business and I&IT leadership; ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
  • Strong written communication techniques to prepare reports, reviews, briefing materials and correspondence
  • Leadership, problem solving, interpersonal skills to lead the analysis, design, and development of security architecture initiatives
  • Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs
  • Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment
  • Strong track record of building and maintaining solid relationships with internal and external customers and vendors
  • Self-motivated; able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions; high initiative and ability to prioritize in a high-pressure environment and ability to work on simultaneous projects

Job Description Writer – Human Resources (HR)

Our Public Client in Toronto, ON is looking to hire a Job Description Writer for a 6+ month contract with high possibility of extension.

As a Job Description Writer, he/she is responsible to work collaboratively with Human Resources and various Stakeholders to draft and update job descriptions within a Unionized environment.

Job Description:

Responsibilities:

  • Consulting with Management stakeholders to gather job requirements and undertake a thorough needs analysis in order to translate job functions into job description format
  • Write, edit and / or review HR content to ensure alignment with job evaluation standards and college policies
  • Analyse and compare job descriptions to identify appropriate job evaluation rating benchmarks and flag duplication of functions across different roles
  • Attend meetings and communicate with relevant College stakeholders to understand business and job design requirements
  • Organize and prioritize the creation and submission of multiple job descriptions within short deadlines
  • Interpret new process requirements and identify opportunities for improvement to ensure high level of quality
  • Ensure content information is clear, accurate and complete, following industry standards for plain language and information design
  • Understand the impact and effectiveness of communications suitable to all audience types, while maintaining high level of confidentiality

Qualifications:

  • 2-year Diploma/Degree in English, Communication, Journalism, Human Resources, Business or a related field
  • Equivalent combination of education and experience may be considered

Experience:

  • 3 years of experience with technical writing and producing manuals or user instruction documents;
  • Experience writing job descriptions would be an asset

Skills:

  • Excellent technical writing and editing skills (spelling, grammar, punctuation, clarity, voice, style, tone), with a strong command of English
  • Knowledge of Job Evaluation and Job Design would be a strong asset
  • Experience writing job descriptions within a unionized environment would be a strong asset
  • Strong verbal communication and consulting skills with the ability to clarify ambiguous information
  • Highly analytical with strong attention to detail and the ability recognize relationships and distinctions between complex systems
  • Ability to maintain high standards of accuracy and detail within short deadlines
  • Ability to work both independently and as a team member
  • Strong organizational skills and ability to prioritize tasks
  • Ability to deliver materials in a clear and consistent tone that is easy to follow
  • Political acuity and judgement to maintain a high level of confidentiality
  • MS Office (Word, Outlook, Adobe, Visio, Excel)

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

Manager of Organizational Development – Health Care Sector

Our Public Sector Client in Brampton, ON is looking to hire a Organizational Development Manager for a 12+ months of contract role with high possibility of extension.

As a Organizational Development Manager, he/she is responsible to design, develop, procure and deliver organizational, leader and team strategies. While working with a diverse team, you will support the organization’s Strategic Goals and Priorities, Vision, Mission and Values

Job Description:

Responsibilities:

  • Lead the development and implementation of effective OD practices, programs and processes in transformational leadership, talent management, change management, employee engagement, team effectiveness, organizational design and performance management.
  • Lead and support performance excellence initiatives using system wide application of behavioral science theory, business best practices and improvement methodologies.
  • Support the organization’s performance management system and practices.
  • Lead the development and implementation of the leadership development program, change management strategies, orientation, and facilitative planning to build organizational capacity.
  • Lead talent management initiatives to provide expertise, consultation and implementation support to staff and leaders in organizational wide initiatives that are aligned with the organization’s goals and objectives.
  • Research and prepare proposals for external funding for organizational development initiatives.
  • Works with the VP, People & Director, HROD to develop the learning strategy for the organization.
  • Utilize change management best practices to support organizational change, partnering with leadership teams to support successful implementation of change initiatives.
  • Responsible for structured change management approach and methodology to deliver and manage the completion of several deliverables.
  • Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change
  • Conduct assessments as required to determine: the change impact and change readiness across impacted stakeholder groups; leadership support and readiness.
  • Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
  • Work in collaboration with industry partners OD functions that support regional initiatives

 

Skills & Qualifications:

  • Completion of a master’s program in Adult Education, Organizational Development, Human Resources or Psychology. A Master’s degree and an undergraduate degree in behavioral science may also be considered.  A focus on change management preferred.
  • CHRM or CHRP designation an asset.
  • Certification in behavioral psychometric testing an asset
  • Five years progressive organizational development experience, including at least three years in an organizational Development management role.
  • Experience in healthcare preferred.
  • Experience providing services in change enablement areas including leadership development, stakeholder management, organizational design, training, workforce strategies, talent management and culture enhancement.
  • Experience/knowledge of Organizational Development tools, methodologies and facilitation techniques.
  • Knowledge of adult education theories, practices and trends.
  • Experience with change management initiatives.
  • Knowledge and understanding of the community health and long-term care within the context of the broader health care system.
  • Knowledge of quality management principles.
  • Knowledge management framework experience.
  • Strong leadership skill and demonstrated success in leading high performing team.
  • Demonstrated verbal and written communication skills
  • Strong interpersonal skills to effectively bring teams together and successful outcomes.
  • Decision-making and problem-solving skills to identify appropriate responses to issues or problems in the face of conflicting needs
  • Ability to implement change management strategies using consultation, facilitation, negotiation, coaching and mentoring skills.
  • Ability to meet competing, challenging and changing priorities in a short time period.
  • Demonstrated proficiency with Microsoft Office applications
  • Is a ‘competent person’ as defined by the Occupational Health & Safety Act, and responsible for duties as outlined in the Occupational Health & Safety Act in section 27(1).

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Intermediate Process Analysts

Our Public client is looking for an Intermediate Process Analysts for a 12 month contract in Toronto, ON

Resource Responsibilities:

  • The Intermediate Process Analyst acts as a change agent providing analytical and technical support in the integration and application of continuous improvement methodologies.
  • The Intermediate Process Analyst will serve as a subject matter expert in the identification of opportunities to improve business operations across multiple program areas.
  • The Intermediate Process Analyst’s expert facilitation skills will be applied in guiding internal teams in the application of continuous improvement methodologies to drive operational improvements, including the identification and documentation of business rules, future state business processes, and utilization of performance metrics used to monitor effectiveness and efficiency improvements.
  • Other activities may include providing advice on effective management and execution of business transformation and continuous improvement programs and initiatives, including the use of participating in practices for business process design as well as overseeing the design, implementation and monitoring of a system of performance objectives and metrics that track how the organization executes business process reengineering processes.

Knowledge & Skills

  • Demonstrated experience with conducting improvement workshops and demonstrating results such as reduction of cycle time, quality improvement, reduction of work in process and improved team building and decision making
  • Expertise in the application of continuous improvement tools and techniques such as Lean Six Sigma, AGILE, Business Process Reengineering, Theory of Constraints (TOC)
  • Experience in conducting interviews to gain insight into an organization and to uncover and document processes
  • Experience in developing and implementing performance measurement frameworks
  • Experience in performing business analyses of functional requirements to identify information, business rules, procedures and decision flows and develop associated data dictionaries
  • Experience in conducting value stream analyses and documenting knowledge inputs and outputs as well as "as is" and "to be" processes
  • Excellent verbal and written communication skills to articulate the benefits of change, build skills within a team environment and get stakeholder buy-in for change initiatives
  • Prior public sector experience, ideally with the Ontario Public Service is an asset
  • Prior experience in the insurance industry, specifically claims management is an asset

Event Coordinator

Our Public client is seeking an Event Coordinator in Toronto, ON. An engaging, outgoing and enthusiastic individual is required to be part of the Events and Venue Team, providing our clients with exceptional experiences.

Duties:

  • Assist with the complete lifecycle of events, this will include inquiries, bookings, client correspondence, development of quotes, agreements and invoicing
  • Administer, coordinate and oversee load in, event and load out for event bookings at Ontario Place
  • Coordinate the preparation of events, which will include liaising with external (clients and service providers) and internal stakeholders (operations, security and janitorial teams)
  • Attend meetings as required/related to the execution of events
  • Maintain excellent client/customer relations, identify problems as they emerge and manage conflict resolution
  • Provide quality phone, online and in-person customer services delivering timely and accurate information related to all Ontario Place events, activities and services; this includes responding to customer complaints and resolving customer issues.
  • Regularly update key documents (work orders, event plans and schedules) and distribute as and when required.
  • Utilize databases, to gather/enter information and data for reports and assignments
  • Other duties as assigned by the Supervisor

Requirements:

Event Management and Coordination Skills

  • You have previous event experience working in a coordination or assistance role
  • You have excellent time management and organization
  • Completed or enrolled in a hospitality/tourism or event management program from a recognized college or university

Customer Service and Communication Skills:

  • You have excellent written and oral communication skills
  • You have exceptional interpersonal skills to interact with the public and resolve customer complaints

Problem Solving and Analytical Skills:

  • You have demonstrated analytical and problem solving skills to probe for information, assess situations and determine appropriate course of action
  • You can effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed
  • You demonstrate judgement and tact when interacting with customers

Collaboration and Organizational Skills:

  • You have flexibility and collaboration skills to effectively work in a team-driven environment and ensure that operational requirements are being met
  • You can interact with other team members to discuss varying points of views, ideas and opinions to help make decisions
  • You have planning and organization skills to organize and prioritize workloads

Computer Skills:

  • You are proficient with word processing, spreadsheet, database, email and internet applications
  • You have experience using computers (i.e. Intranet, Internet, databases, and electronic manuals) to research, retrieve and summarize information

The following general skills and work habits will be an asset:

  • The ability to follow directions and seek clarification when needed.
  • The ability to pay attention to detail to record information accurately and to process and prepare administrative paperwork and payments.
  • Ability to work outdoors and on your feet for long hours
  • The ability to work in collaboration with others in a team setting and to take initiative.
  • The ability to be punctual.

System Analyst Level 3

Our Public client is seeking to procure a System Analyst Level 3 in Toronto, ON to perform FileMaker tasks for the FST in identifying the FileMaker system enhancements, customizations, and development requirements.

Duties

The candidates responsibilities will include, but are not limited to:

  • Complete work as assigned
  • Provide progress/status information to Client Management
  • Comply with Client security procedures and practices
  • Comply with Client Conflict of Interest and Confidentiality Guidelines
  • Provide skills / knowledge transfer to appropriate Client staff
  • Request for Services
  • v3.2017 IT18-FSCO-0017 – Page 11 –
  • Analyze the requirements and arrive at solutions that (a) incorporate FSCO standards, tools and features, and (b) will integrate them with the above applications, ensuring that in areas of distinct usage, duplicate functionality is not developed where common utilities already exist among these applications.
  • Provide a project plan with identified tasks for each group in MS Project; this plan will address the deliverables based on the requirements for each user group, including the estimated time required from FSCO’s technical systems and business users to support the proposed plan.
  • Provide status reports on a weekly and monthly basis, and provide up-dates on the projected plans for the following weeks that conform to existing LTC standards (including identified and approved changes to the schedule where necessary); consistently update LTC’s activity reporting system until the project closeout.
  • Prepare for MOF review and approval of the proposed format, content and distribution for each deliverable, ensuring the work plan approval exists prior to the commencement of each task; submit deliverables on- schedule, as agreed, in the approved work plan. The Vendor may be required to conduct walkthroughs for specific deliverables to facilitate LTC / MTO/MOLSDB (server host) and FST (user group) review and approvals.

Responsibilities

Development

  • Experience in the development, integration, testing, and implementation of the clients’ applications
  • Experience in leading the technical aspects of projects related to the development of a diverse range of client applications through all stages of the Systems Development Life Cycle (SDLC).D
  • Experience with coaching and directing junior analysts throughout the project, related to the development of a diverse range of client applications through all stages of the Systems Development Life Cycle

Technical

  • Experience in rapid application development (RAD) methodologies
  • Experience with middleware and gateways
  • Experience with object-oriented programming skills.
  • Experience in requirements gathering and design skills in the area of Workflow/Case Management/Document Systems
  • Experience in government ministries/agencies Case Management Systems designing / development / implementation / enhancements / support using the environments/tools-set mentioned

Tools

  • Experience in FileMaker-16 tool set and the interfacing plug-ins and MS Office tools in a Windows 2012 VMware shared utility environment
  • Experience in remote connecting set-ups using RAS/VPN over DSL, cable modem or dialup connections.
  • Experience in FileMaker-16 / Citrix / Calendar-interfacing methods / MicroSoft Office tools-set including Outlook interfacing / EzXslt / eBlaster and Mass-mailing interfacing.
  • Experience with Windows 2007 / Windows 10 and Microsoft Office 2010 / Microsoft Office 365

Analysis

  • Experience providing specialized technical expertise in the overall analysis of the design and architecture of systems solutions
  • Experience in the analysis and documentation for the design and architecture of systems solutions
  • Experience guiding feasibility studies and cost effective analysis of proposed client I&IT initiatives, ensures all studies and analyses are documented
  • Experience in business analysis, systems analysis and technical leadership skills

Project Manager Skills

  • Experience in planning, scheduling, estimating resources, providing technical expertise, co-ordination, monitoring progress and providing management with project status updates
  • Experience evaluating recommendations and ensuring all recommended solutions for improvement are congruent with the project goals and objectives
  • Experience with overseeing the research and evaluation of the technical components in the acquisition of software, hardware, technology, systems and products
  • Experience in identifying short and long-term project goals and objectives
  • Experience defining and identifying program and service delivery requirements in support of the development of client applications

Techniques

  • Experience with techniques, standards, and performance criteria to control the quality of application development initiatives

Soft Skills

  • Experience with client management skills
  • Presentation and meeting/conference facilitation skills

Sr. System Administrator

Our BC Public Sector client is looking for a Sr. System Administrator for their office in Downtown, Vancouver.

Under the direction of the IT Services Manager (Contract Manager), the Sr. System Administrator will be responsible for managing day to day operational system administration tasks as well as implementing enhancements to the current systems infrastructure. The Sr. System Administrator will also be required to sign a confidentiality agreement.

Working collaboratively with client’s Systems team, the Contractor’s services will specifically include, but not be limited to, the following:

  • Maintaining current server infrastructure
  • Enhancing the server infrastructure to include new technologies such as clustering, cloud and or VMware
  • Improve the backup and recovery process (upgrade or enhance)
  • Domain administration for the local area network (LAN)
  • DNS and DHCP server configuration on the LAN
  • Monitoring and improving network performance
  • Security administration
  • Providing project support as required
  • Working with Shared Services BC on supplied services such as wide area network configuration changes to domain trusts, DNS servers, ministry firewall rules, new IP ranges and switches, e-mail Exchange server services and SharePoint server services.

Skills and Qualifications:

  • Advanced knowledge of Server Administration
  • Demonstrated advanced knowledge of Microsoft IIS
  • Demonstrated advanced knowledge of current hardware technologies, including provisioning of computer room servers and rack-mounted equipment
  • Demonstrated advanced knowledge of virtual server environments such as Microsoft Hyper-V cluster and its management tools or VMWare
  • Demonstrated knowledge of firewall configuration
  • Knowledge of SQL Server Administration
  • Knowledge of Azure cloud infrastructure configuration
  • Proven ability to provide input, document requirements and support the design and delivery of server infrastructure changes
  • Ability to influence others and move toward a common vision or goal
  • Demonstrated capability to identify, analyze and prepare risk mitigation tactics for implementation of the solution
  • Demonstrated ability to work well with a team
  • Demonstrated ability to handle confidential and sensitive information in accordance with
  • an organization’s security policies, or even just securely
  • Able to work effectively at all levels in an organization
  • Demonstrated ability to work, document and conduct research independently
  • Effective communicator (written and verbal)

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

ETL Developer/Programmer Level 2

Our Public client is seeking to procure a ETL Developer/Programmer Level 2 in Toronto, ON to perform tasks that form a series of subprojects related to the ingestion of OT derivatives data from the three designated trade repositories.

These tasks include:

  • Requirements gathering, source extract definition and data profiling
  • ETL development
  • Quality assurance

Requirements:

  • 5 or more years of experience with IBM Data Stage and InfoSphere products
  • Experience in designing ETL data flows from start to end including scheduling and ETL job orchestration
  • Preparing ETL programs for assigned sources and targets
  • Unit Testing ETL programs in accordance with quality policy
  • Self-starter, with excellent communication to both business and technical audience
  • Ability to work under pressure, often in a self-supervised capacity

Business Analyst Level 3

Our Public client is seeking to procure a Business Analyst in Toronto, ON to perform tasks that form a series of subprojects related to the ingestion of OT derivatives data from the three designated trade repositories.

These tasks include:

  • Requirements gathering, source extract definition and data profiling
  • ETL development
  • Quality assurance

Requirements:

  • 10 or more years of experience as a Business Analyst in data management environment
  • Understanding of key Data Quality (DQ) concepts and how to apply them to the process of data acquisition & integration
  • Hands on Project delivery experience
  • Demonstrated ability in working with and supporting project delivery team members
  • Strong SQL Skills: ANSI SQL, T-SQL, DB2 SQL
  • Understanding of DW and Database concepts, with proven ability of applying them in practice to a solution
  • Demonstrated experience in owning and documenting the following deliverables, in addition to be able to explain when they are needed and why:
  • Self-starter, with excellent communication to both business and technical audience
  • Ability to work under pressure, often in a self-supervised capacity

Technical Business Analyst

Our Public client is looking for a Technical Business Analyst for a 27 month contract in Toronto, ON

Resource Responsibilities:

  • Provide expertise and support to the business throughout the enterprise by conducting in-depth analysis, summary, and recommendations
  • Work with business partners and project managers to ensure project deliverables are being met as per the documented business related deliverables
  • Conduct complex statistical analysis and predictive modeling in order to provide ongoing performance measurement of the business
  • In collaboration with the various business areas, create and deliver corporate and operational performance measures, other required data, reports and/or presentations for use by the Strategy Cluster and internal clients; tailoring the report to an appropriate level of detail and client focus
  • Lead and/or participate in project, forums, and working groups varying in scope and complexity

Knowledge & Skills

  • Computer Science, Business Administration, or Social Science or equivalent combination of education and experience.
  • Eight or more year’s experience in business analysis with a focus on Software Solutions and IT transformation projects 
  • Proven experience with mapping end-to-end business process, business and technical requirements analysis, business planning, modeling, verification and methodology and product development.
  • Experience working and negotiating with a variety of stakeholders and third party vendors
  • Work with a sense of urgency and demonstrate leadership skills to achieve high performance and service levels
  • Strong communication, interpersonal, and presentation skills to effectively build relationships and influence decisions
  • Excellent project management skill, analytical, problem solving and influential skills
  • Strong attention to detail
  • Superior writing skills to prepare/edit comprehensive reports, and other documents
  • Excellent organization skills

Guidewire Technical Lead

Our Public client is looking for a Guidewire Technical Lead for a contract ending 23 August 2019 in Toronto, ON

Resource Responsibilities:

1. Work with management to in the construction and delivery of technology-enabled applications, products and high quality services that adhere to quality management and development standards. This includes:

  • Providing details to business/technical issues and ensure that design specifications meet architecture and requirements specifications and that development schedules are also met;
  • Providing high quality technical documentation, presenting it clearly to interested parties, and providing knowledge transfer to team members.

2. Interact with the technical teams by: 

  • Providing feedback, testing and change/implementation review and walkthroughs.
  • Work with system solutions to handle confidential data/information and transfers between WSIB and service providers;
  • Performing  system installations and software testing;
  • Translating logical data model to physical data model
  • Conducting technical and detailed design walkthroughs and code reviews;
  • Functioning in a support capacity, communicating options for resolution of software issues.

3. Collaborate with project or support teams  by:  

  • Defining data models and processing models based on the business requirements  in order to meet the needs of the organization's information requirements and helping to determine data requirements, normalization, structure and distribution.
  • Participating in defects meetings;
  • Supporting all testing, code drop release notes and the implementation of development components.  
  • Providing timely reporting on work progress status to the project manager, team lead and/or manager.

4. Following  the software development methodology (agile) and databases standards. 

Knowledge & Skills

  • University degree in computer science, engineering or equivalent.
  • 5+ years hands-on experience with Guidewire products (PolicyCenter, BillingCenter, ClaimCenter), preferably version 7.0, in technical consultant/lead role during implementation and maintenance phases
  • 10+ years experience in design, build, configure, deploy, support, and maintenance of Enterprise solutions
  • 5+ years experience in Java based technologies with general knowledge of specific components such as Authentication/Authorization, Active Directory, LDAP, CICS Transaction Gateway, JMS, MQ, JDBC, FTP, Mail etc.
  • 5+ years experience in developing business applications that have transaction data in ORACLE and / or SQL DB
  • 5+ years experience in distributed system integration technologies that span various platforms and operating systems
  • 5+ years experience in HTTP/S, FTP technologies including Secure FTP, FTPS, sFTP etc
  • 5+ years of experience in Redhat Enterprise Linux Server 5.x/6.x and AIX 5/7.x Operating system
  • Strong troubleshooting capability
  • Excellent communication skills to interact with business users, functional and technical teams and SMEs.
  • Strong knowledge sharing and knowledge transferring skills
  •  Ability to work in an environment of high growth and constant challenges.
  •  Good team player who takes instructions, can work in a fast pace project team with good listening skills
  •  5+ years experience in IBM WebSphere MQ / WebSphere Message Broker products

Task-based I&IT Consultant 2

Our Public client is looking for a Task-based I&IT Consultant level 2 for a one year contract in Toronto, ON

General Responsibilities:
Works in partnership with clients, advising them how to use information management (IM) and/or information technology in order to meet their business objectives or overcome problems, work to improve the structure and efficiency of an organisation's I&IT systems. The Task-based I&IT Consultant may be used to provide suggestions to organisation with regard to IM & Task-based IT technology, IT infrastructures and the enablement of major business processes through enhancements to IT. Analyze and document solution complexity and inter-dependencies for SAMS (Curam solution) and SA Mobile by function / track for purpose of effort and cost estimation. Provide the quality assurance/quality control of specific deliverables by supporting, providing input and solution options based on knowledge of Curam, web services, interfaces and best practices related to integrating technologies. Anticipates and resolves problems to ensure that the deliverables are completed within budget, to the highest quality, meeting or exceeding expectations Identifies conflicts and communicates deliverable conflicts or issues to the engagement lead or client manager. Builds positive relationships by developing an understanding of business and deliverable needs. Develops processes and procedures for implementing the deliverables. Prepares reports options, recommendations, implementation plans, and fit-gap analysis for SAMS (Curam) changes or opportunities, based on Curam v7 capabilities. Works with clients to support and understand internal work practices and the nature of their program areas. Defines software, hardware and network requirements

Rated Criteria

Technical Analysis, Documentation and Advice

• Demonstrated experience in providing recommendation and guiding the clients in using information management (IM) or information technology in order to meet their business objectives
• Excellent at providing the quality assurance/quality control of specific deliverables by supporting, providing advice and solution options based on knowledge of Curam, web services, interfaces and best practices related to integrating technologies.
• Experienced in developing processes and procedures for implementing developer/
programmer/technical deliverables.
• Experienced in preparing reports options, recommendations, implementation plans, and fit-gap analysis for Curam changes or opportunities, based on Curam v7 capabilities. Has worked with clients to support and understand internal work practices and the nature of their program areas.
• Ability to support technical teams in defining necessary software, hardware and network requirements.

Development Experience

• Experienced developing web services using the Cúram framework such as (SOAP, REST)
• Extensive experience peer reviewing unit tests and the development of web services and interface.
• Experienced in supporting technical team in the creation of deployment packages and documentation.
• Proven ability to complete and deliver analysis, solutions, code and development deliverables for case management changes based on knowledge of IBM Cúram V.6.04 Developer and Cúram V. 7.10
• Experienced in completing configuration or customization of functions or screens for Cúram solution, including in the areas of: Cúram Express Rules (CER), Eligibility & Entitlement and Display Rule sets, Cúram Financial Management, Cúram Web Service and Evidence modules.

Communication

• Able to builds positive relationships by developing an understanding of business and deliverable needs.
• Experience in providing effective and efficient analysis and documentation of solution for changes to case management systems, particularly for web services and interfaces.
• Proven ability to conduct analysis and build technical design documents including but not limited to: data mapping and updates to systems design

SharePoint Developer

Our Public Sector Client in Toronto, ON is looking to hire a SharePoint Developer for a 12+ months of contract role with high possibility of extension.

As a SharePoint Developer, the resource is responsible to work on software solutions by studying requirements analysis and information needs; conferring with stakeholders and IT Management; studying systems flow, data usage, and work processes; performing software design using software development fundamentals and processes, debug, test, and deploy software solutions.

* Knowledge & Skills

The Client is looking for a Strong SharePoint Developers to apply current graphics design and .NET technologies to develop, modify, maintain SharePoint server portals. Design, develop, and manage site content and capabilities and provide daily onsite maintenance of the existing SharePoint Portals. Participate in testing process through test review and analysis, test witnessing and certification of software. Must be familiar with standard concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Work with project stakeholders daily. A certain degree of creativity required.

 

Knowledge & Skills

Must have:

  • Experience programming in .NET 3.5, C#, ASP.NET, T-SQL, C/C++, XLM. Experience with Visual Studio, SharePoint Designer, InfoPath, Web Parts, and workflow creation.
  • Experience as a SharePoint Developer in the analysis, design, hands-on development and delivery of web-based applications.
  • Experience using jQuery, Client Object Model, and Service Oriented Architecture.
  • Experience with SharePoint’s application services framework including implementation, configuration, and usages of Search, Managed Metadata, and User Profile Services.
  • Microsoft MCPD 70-576, SharePoint 2010/2013 Designing and Developing Applications certification is a plus but not required.
  • Ability to write Stored Procedures, write complex SQL queries, and ability to analyse the SQL data is desired.
  • Experience with SQL Server Reporting Services, SQL Server Analysis Services, and/or SQL Server Integration Services a plus.
  • Bachelor's degree in Computer Science, Information Systems; or related discipline is desired.
  • Attention to detail and commitment to high quality/error free deliverables.
  • Must be motivated, independent and self-sufficient. Able to receive an assigned task and see it through to completion with minimal supervision.
  • Must have a strong programming background authoring well written, well documented, modular and clean code.
  • Must be well organized, a good communicator, able to effectively prioritize tasks, and manage your projects from concept to production.
  • Must be able to write thorough and concise functional and design specifications as well as easily readable end user documentation.
  • Must be well able to brainstorm with others, thrive in a collaborative team environment, multi task, and quickly adapt to change.
  • Emphasizes personal and professional growth by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Must rely on project management experience and judgment to accomplish goals in a variety of tasks.
  • Must have excellent written and oral communication skills, and able to read and write in English.    

*Resource Responsibilities:

As a SharePoint Developer you will be performing the following duties:

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Senior Middleware Specialist

Our Public Sector Client in Toronto, ON is looking to hire a Senior Middleware Specialist for a 6+ month contract with high possibility of extension to next 6 months.

As a Senior Middleware Specialist, is responsible to Perform Middleware installation, configuration and maintenance and to Support system integration testing, user acceptance testing and performance testing

Job Description:

Resource Description/Resource Profile:

  • Administration of WAS, MQ, MQ Broker, Directory server, HTTP Server
  • Knowledge of WebSphere and MQ configurations
  • Understanding of SSL and knowledge of setting up secure communication between WAS and MQ components
  • Strong understanding of High Availability concept and architecture.
  • Automation of middleware processes such as start/stop, monitoring, automated deployments of applications
  • Strong organizational, documentation skills and desire for continuous process improvements.
  • Strong understanding of SDLC
  • Application Production support experience is highly desired
  • Must have strong interpersonal, planning, facilitation, negotiating, and organizational skills.
  • Able to identify risk and issues and recommend appropriate mitigation plans.
  • Can deal with changing priorities and meet tight timelines. Can work under pressure, manage competing priorities and work independently with minimal oversight.
  • Ability to work under pressure in a team for production support and respond effectively and efficiently to customers. Resource should be able to work in a fast-paced environment and be able to handle critical time bound issues and have the ability to work and respond within a defined SLA.

 Knowledge & Skills

  • Administration of WAS, MQ, MQ Broker, Directory server, HTTP Server
  • Knowledge of WebSphere and MQ configurations
  • Understanding of SSL and knowledge of setting up secure communication between WAS and MQ components
  • Strong understanding of High Availability concept and architecture.
  • Automation of middleware processes such as start/stop, monitoring, automated deployments of applications
  • Strong organizational, documentation skills and desire for continuous process improvements.
  • Strong understanding of SDLC
  • Application Production support experience is highly desired
  • Must have strong interpersonal, planning, facilitation, negotiating, and organizational skills.
  • Able to identify risk and issues and recommend appropriate mitigation plans.
  • Can deal with changing priorities and meet tight timelines. Can work under pressure, manage competing priorities and work independently with minimal oversight.
  • Ability to work under pressure in a team for production support and respond effectively and efficiently to customers. Resource should be able to work in a fast-paced environment and be able to handle critical time bound issues and have the ability to work and respond within a defined SLA.

Resource Responsibilities:

  • Perform Middleware installation, configuration and maintenance
  • Support system integration testing, user acceptance testing and performance testing
  • Provide support in regular application deployments and implementations
  • Handle Incident tickets and Service requests as assigned
  • Participate in RCA conference bridges and brainstorming sessions to address critical business issues
  • Perform middleware upgrades and software patch installation in non-production environment and prepare upgrade plans for production
  • Utilize new development and testing environments as well as perform maintenance of existing environments
  • Prepare technical documentation including build books and implementation procedures
  • Perform other duties as assigned or required including 24/7 on-call pager support
  • Utilize automated scripts to start/stop WebSphere Application Server, MQ, MQ Broker instances in various development and testing environments
  • Utilize automated scripts for deployment of WAS applications and MQ Broker archives
  • Work with external vendors and internal groups to analyse system capacity and address resources issues as they arise.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Service Desk Analyst (in St. Catharines, Ontario)

Our Public Sector Client in St. Catharines, ON is looking to hire a Service Desk Analyst for a 3+ months of contract role as a Part time.

SUMMARY

Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

RESPONSIBILITIES

  • Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
  • diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
  • Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
  • Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
  • prepares related documentation on system service and maintenance including service request forms, service logs and records
  • Notify Incident Coordinator when a potential Severity 1 incident has been detected.
  • Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
  • Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
  • Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
  • Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
  • Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
  • Provide technical services to support system projects for the investigation of new technology developments.

 

KNOWLEDGE

  • Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
  • the ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
  • knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

 

WORKING HOURS

  • This resource will work anywhere from 20 to 36.25 hours per week.

 

SKILLS & QUALIFICATIONS

Mandatory (Must Haves)

  • 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact centre environment
  • analytical and problem-solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
  • the ability to plan, organize and prioritize tasks in a high-pressure environment.
  • a strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
  • analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
  • interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
  • written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Service Desk Analyst (in North Bay, Ontario)

Location: North Bay, Ontario

Rate: $20.00/hour

SUMMARY
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

RESPONSIBILITIES
– Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
– diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
– Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
– Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
– Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
– Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
– prepares related documentation on system service and maintenance including service request forms, service logs and records
– Notify Incident Coordinator when a potential Severity 1 incident has been detected.
– Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
– Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
– Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
– Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
– Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
– Provide technical services to support system projects for the investigation of new technology developments.

KNOWLEDGE
– Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
– the ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
– knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

WORKING HOURS
– This resource will work anywhere from 20 to 36.25 hours per week. 

SKILLS & QUALIFICATIONS
Mandatory (Must Haves)
– 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact centre environment
– analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
– the ability to plan, organize and prioritize tasks in a high-pressure environment.
– a strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
– analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
– interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
– written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

APPLICATION PROCESS
To apply to this position, please do the following:
1. Submit your updated resume by applying to this job posting
2. Complete the 20 minute survey at the following link: https://www.surveymonkey.com/r/IanMartinSDARole

LOOKING FOR MEANINGFUL WORK? WE CAN HELP
If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Infrastructure Integration Specialist (Network or Server) Level 2

Our client is looking for a Level 2 Infrastructure Integration Specialist (Network or Server) for a 1 year Part-time contract (124 Days)

Duties include, but are not limited to:

• Conduct Security Assessment
• Create Active Directory Domain for security management
• Migrate existing SSL VPN device (Juniper) to new device (Palo Alto)
• Setup a warm or hot site an alternate OFMEM facility
• Setup and configure VM to the Cloud (off site backups of VM)
• Participate in Disaster Recovery testing and drills
• Setup third tier of data replication to an out of province host.
• Addresses capacity

Requirements (Rated Criteria)

Network Infrastructure
• Demonstrated ability of maintaining and implementing network devices and hardware in an Enterprise Environment including knowledge of implementing domain controllers, security best practices and virtualization
Disaster Recovery
• Extensive experience in maintaining and implementing disaster recovery strategies including preventative measures (backups, replication and supporting tools / technologies), Response measures (monitoring tools) Recovery Measure (restoration activities and Disaster recovery Assurance)
Server Hardware
• Expert hands on experience in configuring and building servers including the installation of physical components ?
Server Hardware
• Extensive OSI security knowledge including the ability to conduct vulnerability assessments and penetration testing
OPS Experience
• Previous Experience in the OPS would be an asset

Application Solution Designer

Our Public Sector Client in Toronto, ON is looking to hire a Application Solution Designer for a 10+ month contract with high possibility of extension.

As an Application Solution Designer, is responsible providing high level recommendations on architectural solution feasibility and/or options for high value/mission critical investments, including both high level conceptual options and high-level solutions; identifying and presenting value-added assessments, such as opportunities for automation to project teams and business areas;

Job Description:

Resource Responsibilities:

  • Provide architectural solution artifacts to Project Managers, Business Analysts and clients on solutions options and directions by:
  • providing high level recommendations on architectural solution feasibility and/or options for high value/mission critical investments, including both high level conceptual options and high-level solutions; identifying and presenting value-added assessments, such as opportunities for automation to project teams and business areas;
  • utilizing system/software solution architecture documents, system conceptual models;
  • providing high-level estimates at project inception and detailed estimates on project costs after detailed requirements are captured;
  • cooperating with Project Managers and Business Analysts in preparing high level resource requirements and timelines estimates, identifying functional work areas and continually helping to remove technical hurdles;  

Knowledge & Skills:

  • Minimum 6 years of intensive hands-on experience in preparing project artifacts such as the solution architecture document and contribute to project plans, business requirements, test strategy, solution design, security design, infrastructure design deliverables throughout the project to ensure quality and requirement traceability.
  • Minimum 5 years’ experience and knowledge in architect and designer roles within IT in planning, design, build and implement complex enterprise solutions such as, but not limited to, Kofax, Oracle WebCenter Suite and Oracle Identity and Access Management Suite.
  • Minimum 5 years’ experience in a senior solution architect or designer capacity with leadership abilities in order to provide guidance and to develop, coach, mentor and collaborate teams in a complex and dynamic environment to ensure delivery of quality service within timelines
  • Minimum 2 years technical experience in Unix (AIX and/or Linux)
  • Minimum 2 years technical experience in Windows 2008 and Windows 2012
  • Preference would be given to candidates with all or some experience with solution architecture and design of Kofax, Oracle WebCenter Suite and Oracle Identity and Access Management Suite.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Senior Java Developer

Our Public Sector Client in Toronto, ON is looking to hire a Senior Java Developer for a 6+ month contract with high possibility of extension.

As a Senior Java Developer, is responsible as a trusted technical resource to satisfy complex requirements related to application development of Clients e-services 

Job Description:

Resource Profile:

• The Senior Java Developer has a bachelor’s degree in a technical field such as computer science, software & systems design, engineering or related field required

• @ 10 years of experience in full stack java web application development

• Has a thorough understanding of WebSphere Portal, Apache Struts & Spring framework and spring security.

• Hands on experience in designing, developing and successful deployment of complex web applications end-to-end on portal technologies.

• Has experience and knowledge of Database modeling and performance tuning.

• Has a working knowledge of information security requirements and implementations

• Experience in following the iterative and Agile SDLC or SCRUM methodology.

 

Knowledge & Skills:

• At least 10 years’ experience on J2EE technologies (Core Java, Servlets, EJB, MDB, JMS, JSF, JSP, Struts MVC, Spring MVC, Spring Framework, Spring Security, Sessions)

• Strong expertise in Web development & design, building Web UI experience, excellent skills in WebSphere 7x/8x/9x, jQuery, JavaScript’s, Ant scripting, CSS

• Expertise designing and developing REST (Representational State Transfer)full API’s

• Knowledge of WebSphere, Oracle Portal, Sun LDAP, Oracle Access Manager & Identity Manager, (in order to transition from old to new technology stack)

• Hands on knowledge of AIX, Windows Server, Linux /Unix OS-based systems and Unix shell scripting

• Strong background in data structures and algorithms and computer science fundamentals; Hands on knowledge of RDBMS, IBM DB2, Oracle DB

• Tools – Confluence, JIRA, Jenkins, Git, VSTS, VS Code, Eclipse, IBM RAD, Maven

• Writing unit test cases (JUnit)

• Superior analytical, problem solving and debugging skills

• Excellent communication and written skills.

Resource Responsibilities:

The Senior Java Developer will act as a trusted technical resource to satisfy complex requirements related to application development of Clients eservices including;

• Work closely with the Development Lead and Manager in a consultative approach

• Utilize and test the system, customizing it as required to meet user requirements, including translating system design into program design specifications and developing program specifications to resolve programming problems.  Define, analyze and resolve technical issues and develop program specs.

• Maintain and execute test plans and functional test scripts for new and modified components

• Participate in code and configuration review processes

• Utilize programs for implementation and install the system, including completion of related documentation, provide installation support (on-site/on-call as required). Conduct post-implementation reviews and provide technical support and problem resolution as required.

• Provide input to work estimates for use in project planning activities

• Follow Clients project management and SDLC disciplines to ensure structured and effective implementation

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Application Solution Designer

Our Public Sector Client in Toronto, ON is looking to hire an Application Solution Designer for a 10 month contract with high possibility of extension.

As an Application Solution Designer,  responsible provide solution design expertise to Project Managers, Business Analysts and clients on solutions options and directions

Job Description:

Resource Description

* Knowledge & Skills

  • Minimum 6 years of intensive hands-on experience in preparing project artifacts such as the solution architecture/design document and contribute to project plans, business requirements, test strategy, security design, infrastructure design, network design deliverables throughout the project to ensure quality and requirement traceability.
  • Minimum 5 years’ experience and knowledge in architect and designer roles within IT in planning, design, build and upgrading complex OpenText Content Suite solutions and related technologies and products such as, but not limited to, TCM, Oracle Identity and Access Management Suite, and IBM Integration Bus.
  • Minimum 5 years’ experience in a senior solution designer capacity with leadership abilities in order to provide guidance and to develop, coach, mentor and collaborate teams in a complex and dynamic environment to ensure delivery of quality service within timelines
  • Minimum 5 years’ experience in OpenText Content Suite end-to-end solution troubleshooting and system performance testing / analysis.
  • Minimum 5 years technical experience in Unix (Linux and AIX)
  • Minimum 2 years technical experience in Windows 2008 and Windows 2012

 

*Resource Responsibilities:

  • Provide solution design expertise to Project Managers, Business Analysts and clients on solutions options and directions by:
  • providing high level recommendations on solution feasibility and/or options for high value/mission critical investments, including both high level conceptual options and high-level solutions; identifying and presenting value-added assessments, such as opportunities for automation to project teams and business areas;
  • utilizing system/software solution documents, system logical and physical models;
  • and, cooperating with Project Managers and Business Analysts in preparing high level resource requirements and timelines estimates, identifying functional work areas and continually helping to remove technical hurdles; 
  • Analyzing and documenting the current and target state of the OpenText Content Suite solutions including conceptual, logical and physical architecture/design.
  • Provide technology upgrade strategy, approach and a new solution design that complies with defined architecture, frameworks and principles.
  • Work with Clients management to provide technical OpenText Content Suite expertise solving upgrade issues.  Provide technical leadership in collaboration with multiple teams such as data center, network, systems administration, and vendors.
  • Provide knowledge transfer to Clients management and staff.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Business Analyst (Level 3)

 Our client is looking for a Level 3 Business Analyst for a 3 month contract (96 Days).

Duties include, but are not limited to:

  • Document the business requirement revisions and application enhancements
  • Facilitate workshops to document business processes and use cases
  • Provide inputs and technical recommendations on Microsoft Dynamics
  • IT system requirements planning, system testing, business validations and implementation support
  • Update user guides and provide end user training

Requirements (Rated Criteria)

Business Analysis Experience

  • 10+ years of demonstrated experience in business analysis and planning
  • Experience in gathering business requirements, revise existing business requirements based on enhancements
  • Develop/add new requirements to meet the desired applications changes
  • Coordinate with teams and provide walk through on final business requirements and enhancements, act as an liaison between business users and delivery teams Finalize the scope for a release and secure business approvals
  • Facilitate workshops to document new client business processes and revise existing business processes
  • Analyze existing use cases and update them as per application changes

Technical Skills

  • Knowledge and experience working with CRM applications, Dynamics 2016, and providing inputs and recommendations on MS Dynamics capabilities, functions and features
  • Provide recommendations on current technology trends in CRM and best practices
  • Assisting with technical problem solving and guiding teams as necessary to bring project on track

Clear Communication

  • Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal, analytical and negotiation skills

OPS Experience

  • Knowledge of Ontario government GO-ITS standards, especially Technical, Architecture and Security standards
  • Knowledge of OPS gating and architecture artifacts
  • Good understanding of diverse business environments, especially government environments
  • Experience following and complying with OPS standards Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) web content guidelines
  • Experience with AODA standards

Senior Security Specialist

Our Public Sector Client in Toronto, ON is looking to hire a Senior Security Specialist for a 8+months of contract role with high possibility of extension.

As a Senior Security Specialist,  responsible to work with the various areas of the ITC; application and technology architecture staff, business clients, development and technical staff to ensure the use and application of industry standard, best practice security architecture in order to optimize the effectiveness of Clients Corporate applications and databases.
 

 Job Description:

Resource Responsibilities:

 

Knowledge & Skills:

  • Excellent written & verbal communication and presentation skills
  • Ability to work in a fast paced, ever-changing environment
  • Superior time management
  • Solid research and analysis skills
  • Strong stakeholder management skills
  • Strong business relationship management skills
  • Experience with security architecture solutioning and design
  • Knowledge of the ISO17799 standards, GO ITS, NIST, Carnegie Mellon, COBIT standards/frameworks
  • Knowledge of Information Security risk assessment methodologies and standards
  • Knowledge & Experience with the following systems / applications;
  • IBM WebSphere MQ and Messaging Integration Middleware (Message Broker)
  • IBM Customer Information Control System (CICS) z/OS
  • IBM DB2 Database for AIX
  • IBM DB2 on z/OS Mainframe
  • IBM Cognos Analytics
  • PeopleSoft Enterprise HRMS 9.1
  • OpenText RightFax Server & Desktop Client Software
  • Pitney Bowes Spectrum version 12
  • Computer Associates TopSecret Security & CA1/CA7/CA11 Scheduler for z/OS

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Agile Tester – Intermediate

We have an immediate opening for a Agile Tester – Intermediate for a Six Month assignment in Kanata, Ontario.

If you have the following skills, connect with us.

Skills:

Experience & Requirements:

  • Minimum 2 years of experience in Software Quality Assurance on heavy data warehouse projects
  • Minimum 2 years of experience leading testing activities and communicating progress, issues and risks to multiple stakeholders
  • Minimum 2 years of writing advance SQL and advance knowledge on relational database design.
  • Extensive prior experience with data transformation ETL testing from source to target
  • Excellent written and verbal communication skills
  • Exposure to data warehousing concepts through hands-on experience in testing multiple data marts, metadata models, integration of legacy and future state data and business intelligence reports
  • Knowledge and experience with the following technology are mandatory: Defect management tool: HPQC/JIRA, RDB: Teradata/Oracle.

Looking for Meaningful Work? We can help.        

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com.

We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.
 

Ewemi

Peoplesoft Developer (RFS SPP2019-16)

Our Public-Sector Client in Toronto, ON is looking to hire a PeopleSoft Developer for a 12 month contract, with high possibility of extension.

As a PeopleSoft Developer,  responsible to provide technical assistance in developing and implementing PeopleSoft systems solutions in support of approved project and service requests.

 Job Description:

Knowledge & Skills

  • 10+ years development experience with PeopleSoft experience, ideally including PS 9.2 HR and Finance related modules / components.
  • Completion of post-secondary education in a technology related field
  • 10+ relevant technical or systems analysis experience, ideally with a mix of technical and functional PeopleSoft experience.
  • 5+ years of experience and knowledge with PeopleSoft Advanced Tools such as Application Engines, Component Interfaces, Integration Broker, Business Interlinks, Workflow, and Object Oriented PeopleCode.
  • Proven experience working with accepted methods, standards, techniques and best practices for development.
  • Oral communication skills to work effectively with and discuss development approaches to clients/senior management and external stakeholders; written communications skills to document and communicate development specifications.
  • Decision making skills to assist with decisions and recommendations on various issues and solutions that impact the projects/programs.
  • Knowledge of software development lifecycle management, development and implementation of software and hardware solutions, systems or products.

NICE TO HAVE:

  • PeopleSoft HR and Finance experience, ideally version 9.1 and 9.2

Resource Responsibilities:

  • Provide technical assistance in developing and implementing PeopleSoft systems solutions in support of approved project and service requests
  • Translate client business requirements and associated functional designs into technical design documentation, ensuring that the solution(s) satisfy all business requirements.
  • Work with Analysts, Administrators, and Testing teams to support configurations, code customizations, code migrations, and testing from System, Integration, User Acceptance and performance.
  • Participate in technical sessions to prototype new system functionality.
  • Participate in workshops with project teams to explain and gain consensus on the solution(s) to be developed.
  • Work with systems analysts to ensure the solution meets the approved solution design.
  • Perform code reviews to identify potential issues.
  • Perform unit testing and troubleshoot coding issues.
  • Provide support during systems integration testing.
  • Coordinate testing, release management and change management activities

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Integration Specialist (SPP2019-15)

Our Public-Sector Client in Toronto, ON is looking to hire an Integration Specialist for a 12 month contract with high possibility of extension.

As an Integration Specialist,  responsible to Provide technical assistance in design, developing and implementing integration solutions in support of integration requirements

Job Description:

Knowledge & Skills

  • 10+ years’ development experience with at least 9 years of Java Enterprise Edition experience,  typically acquired through completion of post-secondary education in a technology related field, business administration or related field with a minimum 10 years relevant technical or systems analysis experience, ideally with a mix of technical and functional PeopleSoft experience.
  • 5+ years working experience and knowledge of with various integration technologies/protocols such as WebSphere Message Queue / Message Broker, Web Services, SFTP/FTP, digital encryption methods and procedures etc.
  • Proven experience working with accepted methods, standards, techniques and best practices for development.
  • Oral communication skills to work effectively with and discuss development approaches to clients/senior management and external stakeholders; written communications skills to document and communicate development specifications.
  • Decision making skills to assist with decisions and recommendations on various issues and solutions that impact the projects/programs.
  • Knowledge of software development lifecycle management, development and implementation of software and hardware solutions, systems or products.

NICE TO HAVE:

  • PeopleSoft exposure is an asset.

Resource Responsibilities:

  • Provide technical assistance in design, developing and implementing integration solutions in support of integration requirements
  • Translate client business requirements and associated functional designs into technical design documentation, ensuring that the solution(s) satisfy all business requirements.
  • Work with Analysts, Administrators, and Testing teams to support configurations, code customizations, code migrations, and testing from System, Integration, User Acceptance and performance.
  • Participate in technical sessions to prototype new system functionality.
  • Participate in workshops with project teams to explain and gain consensus on the solution(s) to be developed.
  • Work with systems analysts to ensure the solution meets the approved solution design.
  • Perform code reviews to identify potential issues.
  • Perform unit testing and troubleshoot coding issues.
  • Provide support during systems integration testing.
  • Provide coordination in release and change management processes.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Senior Guidewire Specialist – SPP2018-849 – 2nd Round

Our Public-Sector Client in Toronto, ON is looking to hire a Senior Guidewire Specialist for a 12-month contract with high possibility of extension.

As a Senior Guidewire Specialist,  is responsible in  providing oversight on the solutions that fully integrate and collaborate with existing IT systems to solve complex business solutions. Candidate should have a holistic view of enterprise solutions, taking into consideration operational costs, security, performance engineering, application development, and systems management.
 

Job Description:

Candidate for this position must be capable of playing different roles within the team, from lead to high-skilled developer and technical team leader to specialist and technical mentor.
The candidate must have a sound understanding of Guidewire applications, API, Enteprise Integration Patterns, technology architecture and infrastructure but also very good communication skills, with the ability to adapted them to different audiences.

3-5 years’ experience in Guidewire configuration and integration development using GOSU with PolicyCenter, ClaimCenter, Billing Center and Contact Manager
5+ years of experience developing web based Java/J2EE applications.
Attention to detail and ability to oversee multiple priorities in a fast-paced environment.

  • High level of independence but also able to work as a team player.
  • Bachelors’ degree in Computer Science or related field.
  • Strong communication, analytical and problem solving skills.
  • Strong understanding of Object Oriented design and methodologies.
  • Familiar with SDLC including Water Fall and Agile.
  •  Experience working on development teams for large internet based front-end applications.
  • Guidewire Certification is preferred.
  • Ability to conduct effective code reviews.
  •  Hands-on experience, working knowledge and strong technical skills in the following technologies:
  • 5+ years’ experience designing and supporting implementation of Guidewire products
  • 2+ years’ experience in ESB, Guidewire Plug-ins, Messaging, and API.
  •  Proficiency in designing, implementing and supporting packaged Vendor products.
  •  Integration with Web Content Management tools
  • Source Code version tools such as Apache Subversion, and Git, GitHub.
  • Experience with Jenkins and Bitbucket

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

3rd Round: Senior DevOps Specialist x 2 (SPP2018-840)

Our Public sector client in Toronto, ON is looking to hire two (2) DevOps Specialist for a – month contract with option to extend for another 12 months.

As a DevOps Specialist x 2, is responsible to work with a team on constructing solutions that fully integrate and collaborate with existing IT systems to solve complex business solutions. Candidate should have a holistic view of enterprise solutions, taking into consideration operational costs, security, performance engineering, application development, and systems management.

Qualifications:

  • Candidate for this position must be capable of playing different roles within the team, from head architect to high-skilled developer and technical leader to specialist and technical mentor.
  • The candidate must have a sound understanding of API, enterprise integration patterns, technology architecture and infrastructure but also very good communication skills, with the ability to adapted them to different audiences.
  • Java, Angular 2, Spring, Microservices, Cloud, Docker, Kubernetes
  • Experience using backend technologies such as Java, Spring MVC, Oracle, PostgreSQL, MySQL, NoSQL and Linux.
  • Strong background in data structures and algorithms and computer science fundamentals.
  • Ability to build the solution construct in Cloud environment and assist with any migration elements
  • Excellent skills in NodeJS, AngularJS (Angular 2 preferred)
  • Experience and understanding of CI/CD, automated testing using opensource modern frameworks like Selenium, Jenkins etc.
  • Strong Web development experience
  • Strong Object Oriented experience and knowledge
  • Strong understanding of networking, security and infrastructure
  • Knowledge of WebSphere and Oracle Portal in order to transition to new technology stack

Responsibilities/Job Description:

  • Identify and define client requirements for the purpose of building a suitable solution to meet the business needs; prepare proposals for small to medium size projects or draft components of large proposals, demonstrating the added value to be gained from approval and implementation of the proposed project.
  • Analyze user needs using structured systems analysis techniques, working closely with client representatives to develop system specifications indicating clearly what the system is required to do; evaluate alternative system solutions available and recommend proposed approach.
  • Design, build and test the system, customizing it as required to meet user requirements, including translating system design into program design specifications and developing program specifications to resolve programming problems. Define, analyze and resolve technical issues and develop program specifications.
  • Prepare programs for installation and install system, including completion of related documentation; provide installation support (on-site/on-call as required). Conduct post implementation reviews and provide technical support and problem resolution as required.
  • Function as a team representative on multi-branch projects.
  • Perform other related duties as assigned or required.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Service Designer x4 (SPP2018-1170)

Our Public sector client in Toronto, ON is looking to hire a Service Designer x4 (SPP2018-1170) for a 6 months of contract role with option to extend.

As a Service Designer x4 (SPP2018-1170), is responsible to build quality service experiences across the WSIB by working collaboratively with internal partners and using participatory design methods to improve customer experiences, incubate new services, and cultivate a human-centered design culture and capability across the organization.

Qualifications:

  • Experience (Years of Related Experience and Type of Experience):
  • 5+ years in Experience Design or related discipline, within a design consultancy or equivalent position
  •  Deep expertise in design thinking/ human-centered design, as well as core service design methods and processes
  • In-depth knowledge and experience within a relevant design discipline (UX Design, Design Research, Service Design, Design Strategy, Systems Design, Business Design, Industrial Design, Graphic Design, Interaction Design)
  • Excellent communication and presentation skills
  • Ability to work within a self-directed culture and navigate ambiguity and complex problems
  • Proven designs and experience of launched services that have been implemented (asset)
  •  Experience crafting and executing a project vision, strategy and client relationship (asset)
  •  Experience with concepting, ideation, and iterative prototyping (asset)
  •  Experience with mixed methods research (asset)

Responsibilities/Job Description:

  • The Service Designer builds quality service experiences across the WSIB by working collaboratively with internal partners and using participatory design methods to improve customer experiences, incubate new services, and cultivate a human-centered design culture and capability across the organization. The Service Designer combines strong business acumen and knowledge of the WSIB’s business with a deep expertise in design thinking to:
  • build organizational structures, systems and business models that support the WSIB’s customer centric objectives;
  •  assist in facilitating service improvements by redesigning the end-to-end journey of services delivered to WSIB customers, including those that support the implementation of new digital solutions;
  • architect new services that improve customer experience and create compelling new value propositions for customers.
  • Service Design may involve the creation of, or change to, transactions, products, programs and content across both digital and offline channels provided by different parts of the WSIB. The Service Designer is a hands-on design expert, taking concepts forward and working hand-in-hand with business partners to implement services in a variety of settings and for all of WSIB’s customers.
  •  Collaborate closely with lines of business across the WSIB, becoming an expert on how the customer interacts with their services, systems, products & processes.
  •  Dive into the complex people, process and technology landscape that makes up WSIB services. Take a systemic approach to understanding a new business area, both zooming out to see the big picture, then diving in to capture the important details. Identify the touchpoints between the customer and the WSIB throughout their journey.
  • Build and maintain strong working relationships with Senior Executives and colleagues across the WSIB to promote best practices for service development and delivery, generate buy-in, ensure appropriate resource allocation, support co-creation objectives, and ensure high quality outputs. Liaise with key stakeholders throughout the project lifecycle.
  • Assist internal business partners with transforming current service experiences and building new service delivery opportunities by building a shared understanding of current state, and generating meaningful insights through the design process.
  •  Leverage service design methodology to solve hard-to-diagnose problems that require a holistic approach to effectively uncover the root cause (i.e., experiences that are cross-channel, involve multiple touchpoints, and are the result of a cross-functional effort comprising many different teams).
  • Enable holistic, meaningful change by blueprinting ecosystem-level scenarios that span and intersect across a web of offerings related to a particular service. Work closely with business partners to build an end-to-end and surface-to-core understanding of a process that not only encapsulates the experience of the customer, but also the activities of the behind-the-scenes staff and systems that deliver the service (underlying support actors, touchpoints, systems, and policies). Take into account the things that happen before and after the primary experience, looking at upstream causes and downstream effects, to enable teams to identify critical moments that make or break a service experience.
  • Collaborate with colleagues to identify service design project opportunities in the digital and physical realms. Distil business, legislative, & customer constraints into digestible components during the design process.
  • Serve as a service design Subject Matter Expert in design workshops, particularly through ideation, prototyping & testing. Lead co-design working sessions with cross-functional teams. Construct service design concepts and prototypes, and co-facilitate testing of concepts and prototypes for validation and iteration.
  •  Assist lines of business in documenting solution requirements to improve service delivery to our customers, considering both the customer’s experience and the WSIB’s ability to implement and scale the solution.
  •  Work closely with business partners across the organization, Senior Executives and the Board of Directors to codesign organizational structures, systems and business models that support the WSIB’s customer centric objectives
  • Build new ways of creating, delivering and capturing value across the WSIB
  • Assist with cross-cluster initiatives of strategic significance by applying service design expertise
  • Respond to ad hoc requests from Senior Executives, including exploratory and/or advisory engagements
  •  Communicate and present research and design insights to stakeholders, including internal business partners, Senior Executives, the Board of Directors, as well as workers, employers, health care providers, and representatives.
  • Communicate service concepts and ideas to team members, internal and external stakeholders, and customers. Use diverse set of methods and tools to illustrate all the components and touchpoints of the service.
  • Contribute to building a customer centric organizational culture that understands the value of adopting a human-centered design practice and mindset. Instil teams across the organization with the confidence, capabilities and discipline to explore, incubate and scale innovative design solutions.
  • Ensure high quality and timely delivery of outputs by staying up-to-date on new developments, tools and approaches in service design.
  •  Demonstrate an intrinsic passion for making things better and creating new methods and practices. Employ creative problem solving skills, a curious mind, an enthusiastic work ethic, patience and a positive attitude. Be collaborative and contribute to healthy team motivation and morale.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Buyer – Public Sector

SUMMARY
Our public-sector client is seeking a self-directed and detail-oriented individual to work with cross-functional teams from various departments in support of Operations Management

RESPONSIBILITIES
– Working with the requisitioner to obtain verbal and written quotes
– Drafting required documents using the organization’s established template and collaborating with the requisitioner.
– Post the final documents for tender on the electronic bulletin board (MERX) and managing the process for question and answer addendums required to be posted, receiving documents on behalf of the organization, etc.
– Working as part of a team in the initial assessment of bids, presentations, selection   committee meetings and fielding and re-direction of vendor inquiries during the tender process.
– Investigate and research potential vendors for various products/services required by the organization (Internet, Trade Journals).
– Purchase materials/services for clients across the College while ensuring compliance with all legal and health and safety requirements.
– Ensure efficiency by seeking out opportunities where college wide buying power could be used to meet needs of various departments and reduce costs. Establish preferred vendors or vendors of record where appropriate.
– Negotiate pricing with the vendors to get the best value on money spent and to optimize the life cycle cost of the products provided.
– Maintain vendor data in the Finance system. Check vendor status for any conflict with departmental policies, etc.
– Maintain timely flow of goods by clearing goods through customs and forwarding required documents and information to broker.
– Expedite Purchase Orders on demand for items not yet received through common purchasing practices.
– Work with Accounting and Receiving to resolve issues related to invoicing and the receipt of goods and services.
– Prepare and issue bid documents by collecting the required information from both internal and external sources before processing as required by the Manager.
– Department Administration – Collect, summarize and analyze statistical data as required for the purchasing activities.
– Receive and verify policy compliance for draft contracts, ensure they are properly signed and a file copy is maintained in the purchasing area.
– Develop and run "spend" reports from the financial system.

SKILLS & QUALIFICATIONS
– 5+ years of experience in a Purchasing role, preferably in the Public Sector
– Deep understanding and professional experience with Purchasing Contracts
– Strong verbal and written communication skills
– Excellent commercial awareness
– Good analytical skills
– The ability to recognize future trends
– Ability to make decisions under pressure
– Negotiation skills
– Advanced skills with Microsoft Office, especially Excel
– Excellent negotiation, customer service and consulting skills
– Strong market knowledge and experience in working across various functions, businesses and regions
– VMS system experience

ABOUT THE IAN MARTIN GROUP
Founded in 1957, the Ian Martin Group is one of North America's leading consulting and project recruitment firms. As a Certified B Corporation (www.bcorporation.net/ianmartingroup) our company meets comprehensive standards that measure our impact on employees, suppliers, the community, and the environment. Our guiding statement is: "building authentic connections around meaningful work."

We thank all who apply, however, only those selected for an initial interview will be contacted.  

Program Director (SPP2018-1129)

Our Public Sector Client in Toronto, ON is looking to hire a Program Director for a 18 month contract role.

As a Program Director, accountable for supporting executive project oversight and the overall program management of a program to implement a new electronic provider services platform, including. supporting and coordinating any necessary systems integration and change management efforts.

 Responsibilities/Job Description:

  • The identification, scoping and planning for the business implications across all functions in the WSIB (including but not limited to business processes, WSIB organizational structure and resourcing implications, and systems implications for various applications in operation at the WSIB).
  • Support the WSIB in the multi-phased and multi-year implementation plan for the project and the review, re-engineering and enhancement of innovative business processes, systems and structures to improve service delivery and customer/client service in order to meet the growing demands of the WSIB stakeholders. Encourage the leveraging of a range of creative and cost effective solutions and strategies that support WSIB business and service delivery, operational business process improvements and enterprise I&IT systems and objectives.
  • Support the conceptualization, development and implementation of an enhanced technology platform including leveraging a range of creative and cost effective information technology (IT) solutions and strategies that support WSIB business and service delivery, operational business process improvements and enterprise I&IT systems and objectives.
  • Work closely with senior level executives on a broad range of project issues, decision points and emerging/contentious issues. Support the WSIB in the development and monitoring of project governance products and reporting requirements and facilitate discussions/negotiations to gain support and approval of key initiatives and proposals.
  • Support senior level discussions and negotiations to engage/inform senior program and cluster management in the implementation and gain buy in/consensus on critical decisions and deliverables.
  • Support WSIB project leads and internal stakeholders to coordinate project delivery, change management and internal communication strategies through the various stages of the project that supports change at all levels of the organization and the assessment of risks, the establishment of broad mitigation plans and measures.
  • Partner in creating a multi-disciplinary team environment and quality service centred culture which encourages working cooperatively as a team to achieve common organizational objectives and goals. Support the identification of priorities and program requirements for staff and builds teamwork and open communication to facilitate the dissemination of WSIB priorities, strategies and plans.
  • Support the procurement of third party services as required, to support the implementation of the electronic provider solutions platform, including the development of technology and business solutions.
  • Support vendor relationships including the negotiation of contracts, service level agreements and the resolution of complex functional and strategic issues and problems in order to hold vendors accountable for driving results.

Qualifications:

  • Executive level individual with 10-15 years of Senior Project Management, Change Management and IT project experience
  • Track record of successfully delivering multi-year, multi-stakeholder transformation projects
  • Experience building and managing large multi-disciplinary teams including business, IT and vendor staff
  • Experience managing third party systems integrators
  • Experience leading major change management programs
  • Experience working in a broader public sector organization
  • Demonstrable financial acumen and expertise
  • Strong project governance experience
  • Nice to Have Technical & Interpersonal Skills:
  • MBA or similar, PMP certification would be an asset.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

ewemi

Customer Service Representative (1-2 weeks – $29.90/hour)

As a Customer Service Representative for our Public Sector Client, you will have dynamic work each day, and be the first point of contact for all of their customers. There are many qualities that will help you to succeed in this role: attention to detail, confidence, strong communication, and most importantly, adaptability. 

You’re organized and detailed, capable of handling a wide variety of tasks accurately. You are also calm & patient – able to inspire confidence in customers and deal with complex situations in a competent manner. 

In addition, you’re a people person, a good listener, and a friendly and supportive coworker. If that sounds like you, you’ll fit right in with their team. 

Other specific duties will include: 

  • Provide quality customer services in a call center environment by providing timely and accurate information related to programs, products and services
  • Provide interpretation of guidelines, directives and procedures
  • Offer guidance and support to customers in completing documents and forms
  • Offer support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution 

Attributes & Qualifications 

The attributes of a great customer service rep: 

  • Outstanding communication skills, both written and spoken, with customers and co-workers
  • Ability to listen and understand a customer’s request
  • Task oriented with a strong work ethic and genuine desire to uphold the company vision
  • Excellent time management and organization skills
  • Strong problem solving skills with a solution based approach
  • Accountable and reliable
  • Courteous mannerism with a customer focus
  • Professional approach
  • Ability to be flexible 

Additionally, these qualifications will help you stand out: 

  • Experience in customer service where service was delivered in person and on the phone
  • Experience working in a high-volume inbound call center
  • Experience in retail sales or customer service an asset
  • Tech savvy with outstanding Microsoft Office and especially Excel skills 
  • Fluency in French is considered an asset. 

The Work Environment 

This is a short-term position (1-2 weeks), where you can accelerate your career growth by gaining valuable experience with a leading customer care organization. 

 

Looking for Meaningful Work? We can help. 

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Environment Support and Monitoring Analyst (RFS SPP2018-1087)

Our Public sector client is looking to hire an Environment Monitoring Analyst for a 12-month contract in downtown Toronto.

Here is the description:

Knowledge & Skills

  • Project management/delivery 4-5 years
  • Enterprise systems and application delivery 4-5 years
  • Application Environment Planning/Provisioning 5 years
  • Incident Management 5 years
  • Workflow Automation/Process Development 2 years
  • Proactive Application Monitoring 2 years

Experience with all or some of the following:

  • Enterprise Accounts and Claims software such as Guidewire
  • Enterprise document and content management solutions such as OpenText Solutions
  • Familiarity with enterprise messaging such as IBM MQ/ESB
  • Experience working within a complex Hybrid and Virtualized datacenter
  • Experience working with Java Virtual Machine platform, application delivery or administration
  • Working knowledge of service management and productivity tools such as Service Now, Jira, Confluence would be an asset

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

ewemi

Technical Lead_Advisor – End User Computing

SUMMARY
Our education sector client is seeking a results-oriented individual to centralize the management of desktops throughout the organization.  While working with a diverse team, you will work with internal clients to understand their business requirements and develop a new customized image for the PCs in their environment

RESPONSIBILITIES

  • Work closely with internal clients to design, implement and test end-point management systems across the institution. 
  • Ensure that end-user computing environments are secure, robust and provide optimal value 
  • Provide IT infrastructure that effectively exploits technology for the benefit of internal clients

SKILLS & QUALIFICATIONS

  • Completion of a post-secondary degree program in Computer Science or other relevant technical degree and a minimum of five (5) years of work experience in a large Microsoft Server and Desktop environment managing 1000+ PCs.
  • Experience as a technical lead with imaging and deployment of Windows and Apple operating systems, including current O/S versions, in large managed enterprise environments
  • Minimum 5 years work experience with Windows authentication, permissions, and privilege management using Microsoft Active Directory permissions and Group Policy, File & Print Servers, and PowerShell Scripting in a large enterprise environment (3000+ users).
  • Strong working knowledge of Microsoft Windows 10, Microsoft server 2016 and MAC Sierra OS
  • Minimum 5 years work and troubleshooting experience of Microsoft security protocols and networking (VPN, DHCP, DNS, TCP/IP, VLAN, LAN and WAN)
  • Enterprise management and security solutions, including antivirus products such as Sophos, endpoint encryptions such as Dell Data Protection Encryption (DDPE), and asset management administration, configuration and imaging such as KACE 1000 & 2000
  • Familiarity querying Microsoft SQL Databases
  • Demonstrated experience with enterprise management and reporting of computing assets.
  • Proven ability to document and provide recommendations on process improvements
  • Strong research skills and the ability to make recommendations for new technologies.
  • Strong troubleshooting and problem-solving skills with a high attention to detail
  • Excellent interpersonal skills including tact and diplomacy
  • Strong written and verbal communication and presentation skills

LOOKING FOR MEANINGFUL WORK? WE CAN HELP

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.