We have an immediate opening for a UC/CC Certification Lab Technician on a contract assignment in Ft. Worth, Texas.
The position is for an on-site technician that will be responsible for testing and certification of new hardware, software and architecture UC designs.
The candidate needs to have:
• Experience in working at a large international financial firm.
• Ability to communicate effectively, both verbally and in writing throughout the organization
• Ability to work with and manage third parties/vendors.
• Able to work independently and within a geographically distributed team.
• Able to multitask and prioritize to meet required schedules; exercise prudent time management.
• Ability to contribute to multiple programs with effective delegation skills.
• A flexible working style, able to change direction as the business needs changes and tight timelines
• Knowledge of Problem, Request and Incident Management and Change Management
• Ability to work collaboratively in a large team environment of Architect & engineers and able to showcase their own work in presentation e.g. solid on Microsoft Office Suite including Visio & PowerPoint
Responsibilities include but are not limited to:
• Build lab environments based on architectural documentation, Document the test results
• Develop, execute & capture testing for certification plans within the UCC related solutions
• Review results with Architecture and Engineering teams, discuss the outcomes/challenges
Requirements are 5 years IT-related experience including & Top skills required (must haves):
- Mandatory Telecom Lab Certification testing experience is a must
- Deep understanding of SIP & H323 protocol, their implementation and usage including QoS understanding
- Deep understanding on SIP message flow and call flow troubleshooting in multi-vendor platform with multiple carrier circuit (VZB, ATT & BT etc.)
- Understanding of Dial Plans, & carrier related technologies, E.164
- Understanding of Telecom carrier designs & networks
- Experience of configuring and implementing Oracle, Avaya, Cisco & Mitel Voice platforms, both applications and end points
- Solid working knowledge on Oracle SBC (Session Border Controller), ECB (Enterprise Communication Broker) & EOM (Enterprise Operations Monitor).
- Experience on Avaya System Manager, Session Manager, Application Enablement, Messaging, Experience Portal
- Experience with call recording platforms such as NICE & SIPRec implementation
- Experience integrating Cloud based Phone service with Premises based SIP service and other UC solutions.
- Experience of Data network Cisco, Meraki, Aruba, routing & switching, setup router & switch configuration for new carrier circuit onboarding – e.g. BGP, VLAN, Subnets, DHCP scopes, trunks, vrf and VPN tunnels.
- Solid overall Microsoft skills (Active Directory, Exchange UM integration, etc.)
- Working knowledge on monitoring tools like Nectar, RTMT, NetScout, Wireshark, SNMP, ICMP.
- Working experience using tools like Putty, Filezilla, WinSCP, etc.
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