Covid-19 Case Manager – Contact Tracer (Phone-Based)

Regulated/Licensed Case Manager – Contact Tracer (Contract)

·       100% Remote (across Canada)

·       Day and Evening Shifts Available

·       Full and Part-Time Positions  

·       $35 per hour

Alberta Health Services (AHS) needs your help to curb the spread of COVID-19—working from your own home, anywhere in Canada, you can support the courageous efforts of frontline medical workers who are fighting to keep Canadians safe. 

The current climate, skilled medical professionals are more important than ever in helping people keep themselves and each other safe. Case Managers working for AHS will be leading that effort by providing assessment and advice to people at risk of spreading the virus. 

Position Summary:

In this position, you will help identify and manage contact tracing by conducting interviews of patients with confirmed or probable exposure to COVID-19. This phone-based, work-from-home role requires experience with healthcare, social work, or counselling patients as it’s critical to be empathic and sensitive to people affected by these difficult circumstances. 

We’re recruiting from a diverse range of medical and clinical specializations, including:

Nurses

Chiropractors

Pharmacists

Psychologists

Social workers

Dieticians

Midwives

Audiologists

Language Specialists

Dental Hygienists

Podiatrists 

Occupational Therapists

Physiotherapists

Respiratory Therapists 

Regardless of your background, your core skills in communicating with patients, assessing their condition, and advising next steps will be indispensable to the efforts of public health. 

Unlike many health professionals, your impact on COVID-19 will be direct: at the other end of every phone call will be a person who is better prepared to protect themselves and others. Candidates who are detail-oriented, articulate, and motivated to make a difference will excel in this role. 

Essential Functions:

  • Assess COVID-19 signs and symptoms, as well as underlying health conditions. 
  • Discuss symptom onset to determine the window period for contact exposure risk.  
  • Inquire about previous activities to identify who may have been exposed. 
  • Elicit information on close contacts, and assess support needs to maintain health and compliance during self-isolation. 
  • Facilitate testing and referral to healthcare services and resource care coordination. 
  • Provide recommendations for self-isolation and review of daily monitoring procedures. 
  • Educate and provide COVID-19 specific information. 
  • Record data in provincial case and contact management IT system.  

Required Qualifications:  

  • Professional license in a medical or paramedical field 
  • Must be licensed/registered in the province of Alberta
  • Ability to fluently speak, read and write in English. 
  • Able to receive a clear criminal background check. 
  • Have a dedicated space with reliable internet for making confidential phone calls. 
  • Knowledge of communicable diseases, infection prevention and control practices. 
  • Proficiency with use of computers and ideally Microsoft Office 365. 
  • Demonstrated emotional intelligence, empathy and communication skills. 
  • Strong problem-solving, collaboration, critical thinking, and decision-making skills. 
  • Some knowledge of HIPPA regulations and ability to maintain confidentiality. 
  • Undergraduate degree. 

Preferred Qualifications:  

  • Experience in healthcare or social work, preferably in interviewing/counselling patients.  
  • Demonstrated individual, group, community, and population assessment skills. 
  • Experience completing health assessments. 
  • Additional language skills.  

The Details: 

This is a temporary, remote, contract position. We are currently hiring for two standard shifts: 8AM to 4:15PM and 12:45PM to 9:00PM (MST). Rate of pay will be $35 per hour, and you will require a personal laptop or desktop computer. Your computer will need to either be running Windows 10 if a PC or Catalina if a MAC. You will also need a smart phone. We will need confirmation of this prior to employment to ensure your system will work with the tools required.

We value diversity and inclusion and encourage all qualified people to apply. Please note that due to the high volume of applications for this role, only candidates that match the qualifications will be contacted to move forward with an interview.  

 

COVID-19 Data Entry Specialist (Home-Based)

COVID-19 Data Entry Specialist (Home-Based)

Data Entry Specialist

 

·      100% Remote

·      Full-Time Contract

·      Entry-level position

 

Alberta Health Services (AHS) needs your help to curb the spread of COVID-19—working from your own home, you can support the courageous efforts of frontline medical workers who are fighting to keep Canadians safe.

 

Now more than ever, accurate data has become and essential tool in public health. By maintaining up-to-date information on incidences of COVID transmission and related trends, you’ll empower decision makers and contribute directly to the success of public health management.

 

This is a unique opportunity to gain valuable experience with a government agency. If your education or career have been put on hold by the pandemic, this is your chance to develop valuable skills while making a difference.

 

Position Summary:

In this administrative support position, you will be responsible for entering and maintaining data relevant to infections and exposure to COVID-19. Using a variety of platforms (including SharePoint, Netcare, and CDOM) you will support the work of contract tracers and health administration by maintaining accurate and accessible records.

Essential Functions:

·       Process COVID Millennium Lab results

·       Answer Provincial COVID line or other established phone lines and email accounts

·       Process Auto-generated data (RedCap) or data from other data repositories

·       Data entry into multiple data bases

·       Data management and reporting

·       Draft summary reports, analysis of data, creation of documents, preparing communication to clients and stakeholders

·       Monitor general email addresses

·       Development of staff daily schedules

·       Participate in process improvement and evaluation

·       Maintenance and quality improvement of SharePoint sites

Required Qualifications:

  • Ability to understand and explain medical terms/concepts
  • Critical thinking and problem-solving skills, and the ability to use sound judgment
  • Ability to read and write in English
  • Ability to adapt to changing environments and receive constructive feedback
  • Ability to use discretion, maintain confidentiality and ethical conduct
  • Ability to work effectively with all levels of staff, establishing and maintaining collaborative professional relationships
  • Strong time management skills (organization, prioritization, multitasking)
  • Ability to work independently and as part of a multidisciplinary team
  • Proficiency with use of computers (desktop, laptop, tablet)
  • Proficiency with MS Office 365 (i.e., Outlook, Word)
  • Proficiency with use of mobile devices (smartphones, mobile apps)
  • Proficiency with SharePoint, Netcare, and CDOM
  • Ability to connect with the overall public health and population response

Preferred Qualifications:

  • Experience in data collection and data entry
  • Experience with health education, community outreach, linkage to care, social services, or other public health services

Minimum Educational Qualifications

  • Post-secondary diploma or certificate (in data entry, medical office assistant, etc.), preferably in health or a related field

Preferred Educational Qualifications

  • Associate degree or equivalent with up to one year of applicable health experience  
  • Bachelor’s degree or higher from an accredited college or university

The Details: 

This is a temporary, remote, contract position. We are currently hiring for two standard shifts: 8AM to 4:15PM and 12:45PM to 9:00PM (MST). Rate of pay will be $20 per hour, and you will require a personal laptop or desktop computer. Any other equipment needed will be provided.

Please note that due to the high volume of applications for this opportunity, only candidates that match the qualifications—based on experience, test scores and availability to work currently needed shift openings—will be contacted to move forward with an interview.