Service Coordinator

  • Type: Full Time
  • Job #
  • Bolton, ON
  • $32 to $38 per hour, based on experience
  • 18-month Maternity Leave contract
  • Monday to Friday, In Office

 

Raise Workforce has partnered with an expert in lifting and handling equipment, with extensive experience across a variety of industries including aluminium, steel, automotive, hydropower, pulp and paper, mining and aeronautics. Their specialists design, develop and install overhead cranes, jib cranes or gantry cranes to suit any need, whether indoor, outdoor, under running or top running solutions. They integrate and distribute parts from all major brands and offer a large catalog of services.

 

As the Service Coordinator, you will be the main point of contact for all planification inquiries. You will need to define the work schedule taking into account the availability of labour and spare parts, while ensuring effective planning that meets customer needs. You will need excellent time management, attention to detail, and forecasting skills to be able to provide best in class customer service.

 

What you will be doing…

 

  • Answering service calls during business hours; Receives customer requests for service assistance;
  • Planning schedule for repairs, inspections, installations, project and on call;
  • Make sure spare parts are provided on time;
  • Coordinate the supply of mobile equipment;
  • Create or update the maintenance planning to our customers;
  • Inform the technicians of the situation at the customer site;
  • Work in collaboration with Ontario Managing Director and project managers in their activities requiring service technicians;
  • Follow up on billing and invoicing;
  • Follow up on service technician safety training;
  • Follow up on annual inspections;
  • Promote health and safety prevention and action towards the team and customers;
  • Works closely with service technician team including team in Québec to provide best-in-class customer response time.

 

Why this is the right job for you…  

 

  • Technical diploma in relevant discipline or related experience and/or training; or equivalent combination of education and experience.;
  • 2 years of experience in a similar position, in an industrial field;
  • Excellent communication skills; sense of customer service
  • Flexibility and adaptability;
  • Ability to work in a fast-paced work environment;Can handle schedule changes at a moment’s notice;
  • Sense of organization, resourcefulness & dynamism;
  • Ability to meet scheduled deadlines.
  • Aptitude on basic accounting skills
  • Intermediate level in Microsoft Office Suite and knowledge of Google environment;
  • Working knowledge of SAP, an asset;
  • Ability to work independently with minimal supervision.

 

Looking for meaningful work? We can help 

 

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity. 

 

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as

women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities. 

 

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/  

 

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com  

 

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