Avaya UC/CC Consultant

The Ian Martin Group is seeking an Avaya UC/CC Consultant for a 6 month contract. The clients preference is for remote workWorking as part of a team, you will be responsible to provide Avaya Proactive Outreach Manager (“POM”) campaign design and configuration within the POM Administration tool.

Our client is a multinational technology company, that specializes in providing business communications and services.

We at Ian Martin envision a world where everyone is connected in meaningful work and if you find great meaning in developing some of the most widely used products in the world, then we have the career path for you.

Looking for someone with:

  • Gather Customer or business unit requirements translating them into technology or solution requirements, configure POM and deploy outbound campaigns.
  • Included but not limited to Avaya Proactive Outreach Manager, Avaya Aura Experience Portal Administration, Experience Portal routing Experience Portal special features or Experience Portal application requirements.
  • Review business requirements with Customer to validate key solution functions.
  • Create POM campaign(s) aligned to requirements, including:
    • Host Upload
    • Contact group, i.e. calling list
    • Campaign management, i.e. filters, groups and schedules)
    • Strategies
    • Testing Support
    • Go live Support
    • Campaign replication
  • Review interaction of existing and new solution(s) including adjunct equipment.
  • Validate solution functionality with Customer.
  • Excluded Services: Custom Application(s) and/or software development to align with requirements for POM campaigns.

 

Applicants with the above relevant work experience will be contacted by our team for a deeper level discussion about this role.

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

EWEMI

Avaya Oceana Consultant

The Ian Martin Group is seeking an Avaya Oceana Consultant for a 6 month contract assignment. Due to current circumstances, this opportunity will require the consultant to work remotely from home during the coming weeks. The situation may be modified as required. 

Working as part of a team, you will be responsible to perform the continues integration of Avaya Oceana and Avaya Analytics.

Our client is a multinational technology company, that specializes in providing business communications and services.

Looking for someone with:

  • Avaya Oceana and Avaya Analytics
  • Hands-on engineering support, implementation/integration with Avaya Oceana
  • Familiar with Avaya products such as Communication Manager, System Manager, Session Manager, Control Manager, Avaya Experience Portal, Dynamic Self-Service applications and Orchestration Designer
  • Understanding of Call Center reporting and database technologies
  • Working with both customer IT teams and business teams
  • Call Center integration experience

Applicants with Associate degree or above will be contacted by our team for a deeper level discussion about this role.

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

EWEMI

Competitive Intelligence Specialist

Our large IT client is recognized by customers as Canada’s leading Telecom company.

 

We are looking for a Marketing intelligence specialist to support the team.

Duration: 1+ year (Contract)

Location: Verdun, Quebec H3E 3B3

 Job description:

  • In this role, the BRS Competitive Intelligence Specialist will be a subject matter expert on the competitive landscape and how residential services compare to the competition.
  • This individual will utilize their strategic marketing acumen to help identify opportunities for improvement within the BRS pricing environment, and risks the competition is presenting.
  • The successful candidate will need to work across several different cross functional teams (i.e. marketing, finance, sales, operations and product), as such, strong communication skills, and the ability to influence will be essential.

 

Job Duties/Accountabilities

  • Reporting to the Senior Manager of Competitive Insight within the Pricing Team, the successful candidate will be responsible for:
  • Monitoring competitive pricing and actions and reporting these insights to stakeholders
  • Presentation of competitive intelligence reports at the senior leadership level
  • Problem identification, opportunity assessment, strategy development, and presentation delivery
  • Involvement in the pricing elements of key Residential Services initiatives — new product launches, line-up refreshes, etc.
  • Use of marketing theory, and other strategic analysis tools, to develop appropriate responses to competitive pricing activities
  • Relationship building with external departments, working collaboratively in a team environment with colleagues and senior leadership

 

Critical Qualifications/Competencies:

  • Extremely strong verbal/written communication and presentation skills
  • Organization and strong time management skills to handle multiple demands in a very fast-paced environment
  • Highly motivated, energetic, and a has a winning mind-set
  • Ability to manage tolerance to ambiguity, flexibility, and deal effectively with adversity
  • Proficiency in MS Office applications (Excel, PowerPoint, Word and Outlook)
  • Results-driven attitude with the ability to grasp and communicate complex ideas clearly

 

Preferred Qualifications/Competencies:

  • Undergraduate Degree – Business/Commerce
  • Experience in or interest in the Marketing field
  • Bilingual (English and French)

 

LOOKING FOR MEANINGFUL WORK? WE CAN HELP

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Ewemi

 

Bilingual Customer Service Representative

Our large IT client is recognized by customers as Canada’s leading telecom company.

 

We are looking for a Bilingual Customer Service Representative to support the team.

Duration: 06+ months (Contract)

Location: Montreal, Quebec H4P 1V5

 

Job description:

  • Responsible for responding to customer requests in a prompt, accurate, and professional manner
  • Develop and maintain good client relationships while ensuring confidentiality
  • Work with both internal and external teams to ensure the customer’s needs are met
  • Process customer requests through utilization of the CRM tool
  • Manage and update the inventory system
  • Complete service orders
  • Process invoices and complete billing

 

Critical Qualifications/Competencies:

  • As required to meet customer’s needs, a background security check is required
  • Have a minimum of 3 years’ experience in customer service
  • Bilingualism in French/English is a strong asset
  • Detail oriented
  • Able to prioritize and multi-task at a high level
  • Able to solve problems analytically
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Self-motivated, self-governing, and accountable
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

LOOKING FOR MEANINGFUL WORK? WE CAN HELP

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Ewemi

UC/CC Solutions Engineer

The Ian Martin Group is seeking an UC/CC Solutions Engineer for a 12 month contract (Poss. extension) in Detroit, MI.

Due to current circumstances, this opportunity will require the contractor to work remotely from home during the coming weeks. The situation may be modified as required.

You will be responsible to augment the customer’s team / business to help plan and execute call center activities

Our client is a multinational technology company, that specializes in providing business communications and services.

 

Looking for someone with:

  • Ability to translate business requirements into technology/contact center scope
  • Provide general technical support activities for projects like gathering details required for estimates and customer planning activities
  • Assist the customer’s teams, providing input to troubleshooting and integration planning efforts
  • Become intimate with the customer’s environment and assist the customer with project requests
  • General experience with
    • Avaya IX Workforce Engagement (WFO, Verint)
    • Avaya Call Center Elite
    • Avaya Experience Portal
    • Experience with agent provisioning, SBR configuration
    • Experience with CMS and Avaya reporting

Applicants with Associate degree or above will be contacted by our team for a deeper level discussion about this role.

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

EWEMI

Technical Consultant Engineer

The Ian Martin Group is seeking a Technical Consultant Engineer for a 12 month contract (Poss. extension) in Detroit, MI. Working as part of a team, you will be responsible to augment the customer’s operations team supporting the Avaya Aura stack.

Due to current circumstances, this opportunity will require the contractor to work remotely from home during the coming weeks. The situation may be modified as required.

Our client is a multinational technology company, that specializes in providing business communications and services.

We at Ian Martin envision a world where everyone is connected in meaningful work and if you find great meaning in developing some of the most widely used products in the world, then we have the career path for you.

Looking for someone with:

Avaya Aura Communication Manager (CM) experience who can:

  • Aura stack, basic station configuration/provisioning, VDN, vector configuration, loading license files, etc.
  • Avaya Aura administration experience (e.g. add a station, update trunk groups, class of service, etc.)
  • CM administration and ability to view these elements and support occasional admin activities.
  • Provide awareness and coordination of Avaya Aura infrastructure activities
  • Assist the customer’s teams, providing input to troubleshooting and integration planning efforts
  • Where appropriate, assist customer’s coordination with Technical Support tickets and scope activities
  • Become intimate with the customer’s environment and assist the customer with project requests
  • Help manage design / configuration of run-the-business activities and new projects that touch the Avaya telephony environment (e.g. VHT integration, Nuance upgrade, core system upgrades, etc.)
  • Provide basic project coordination and assist with the execution of new initiatives that touch CM infrastructure (e.g. VHT integration, Nuance, system upgrades, etc.)

Applicants with Associate degree or above will be contacted by our team for a deeper level discussion about this role.

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

EWEMI

Bilingual Talent Acquisition Specialist

Our large  client is recognized by customers as Canada’s leading Telecommunications company.

We are looking for a Bilingual Talent Acquisition Specialist to support the team.

Duration: 12+ months(Contract)

Location: Dorval, Quebec H9S 5X5

Job Description:

  • As a Talent Acquisition Specialist, you will support the strategy to identify, attract and onboard top talent to efficiently and effectively meet our dynamic business needs.

Responsibilities:

  • Support/lead a national recruitment strategy focused on attraction of top talent through recruitment initiatives, events and sponsorship opportunities
  • Partner with business leaders and corporate teams to understand business requirements and strategy for future talent
  • Build relationships with colleges and universities to develop a strong intern and grad pipeline
  • Implement innovative process improvement opportunities
  • Update and/or launch recruitment presence on social media platforms
  • Support on-boarding program and milestones in the Leadership Program
  • Other tasks/projects as needed

Qualifications

  • Related degree required – HR, Learning & Development, Organizational Development
  • Minimum 5 years’ experience with talent management
  • Excellent program management and analytical skills
  • A strong communicator with strong influencing skills, with the ability to work with people at all levels
  • Creative spirit, flexibility, teamwork, ability to work under pressure and meet tight deadlines
  • Experience creating social media content
  • Fluency in French and English both oral and written
  • Programming experience is an asset
  • Proficient in MS Office

LOOKING FOR MEANINGFUL WORK? WE CAN HELP

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Ewemi

Technical Consultant Engineer

The Ian Martin Group is seeking an Technical Consultant Engineer for a 12 month contract assignment (poss. extension)  in Kansas City, MO. You will be responsible to provide ongoing Cloud transition consultation and broad expertise on the Avaya SIP solutions.

Due to current circumstances, this opportunity will require the contractor to work remotely from home during the coming weeks. The situation may be modified as required.

Our client is a multinational technology company, that specializes in providing business communications and services.

We at Ian Martin envision a world where everyone is connected in meaningful work and if you find great meaning in developing some of the most widely used products in the world, then we have the career path for you.

Looking for someone who can:

  • Provide SIP expertise on the Avaya Solutions
  • Collect details on the Customer’s use of the Unified Communications systems, site array, calling patterns and end-user population, in order to assist in their transition to a Cloud-based solution
  • Provide recommendations on call handling, the decision points that relate to SIP Entity management, making choices to add or remove blocks of DID’s to their system and the management of Public Service Provider capacity
  • Specifically work to fulfill on Customer-directed data collection, communicate that data to the Avaya implementation team, and assist in the customer’s transition to the Cloud
  • Assist Customer in Conducting Site Surveys, including the following:
    • Compile System Requirements including:
      • Identify number of end users at each location
      • Identify phone counts by type at each location
  • Consult with Customer’s personnel on software configuration.
  • Consult on the integration of various adjunct solutions to the Aura Session Manager and System Manager solutions.

Applicants with High school or above with relevant work experience will be contacted by our team for a deeper level discussion about this role.

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

EWEMI

NOC Analyst

We are looking for NOC/Helpdesk Analysts to join our clients team for a one year contract (possible extension)

They will provide Avaya Aura Communication Manager software translations additions and changes as directed using Avaya Site Administrator

Due to current circumstances, this opportunity will require the contractor to work remotely from home during the coming weeks. The situation may be modified as required.

Duties Include:

  • Support the help desk as required
  • Handle phone service calls from clients requiring assistance
  • Provide remote technical support to all clients at various different support levels
  • Perform tasks such as password resets, give verbal instructions to users on phone access, choices of username and passwords criteria per the customer’s policy, changes to station programming, as well as non-complex Move/Add/Change (MAC) work.

 

Skills Required:

  • 2+ years’ relevant experience
  • Experience with Avaya Systems (i.e Communication Manager – strong asset)
  • Excellent verbal and written English communication skills, including ability to communicate effectively with both IT and business personnel.

Recruiting/Staffing Manager

The Ian Martin Group is seeking a Recruiting/ Staffing Manager for a long-term contract assignment in Morristown, NJ. Working as part of a team, you will be responsible to manage & conduct recruitment in a professional or technical area and execute recruitment strategies within the specified organization

Our client is a multinational technology company, that specializes in providing business communications and services.

We at Ian Martin envision a world where everyone is connected in meaningful work and if you find great meaning in developing some of the most widely used products in the world, then we have the career path for you.

Looking for someone with:

  • 5 – 7 years’ experience with full life cycle recruiting in a technology environment (Telecom/Telecommunication Preferred)
  • Experience recruiting and hiring junior to senior level employees
  • Proven experience sourcing talent from a variety of channels
  • Strong negotiating and organizational skills; attention to detail
  • Knowledge of ATS (SAP Successfactors a plus)
  • Excellent verbal and written communication skills

Applicants with Associates degree or above will be contacted by our team for a deeper level discussion about this role.

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

EWEMI