Intermediate Computer Application Support Officer

Category:
Information Technology
Industry:
Government - Federal
Type:
Contract
Location:
Ottawa, Ontario
Job ID:
154341
Recruiter:

DUTIES OF THE RESOURCE:

  • Provide user advisory and information services through the NCR Service Desk, including responding to inquiries on NCR IT subjects of a general nature.
  • Provide the initial point of contact for technical help in the case of individual users experiencing problems with the use of network hardware, software and applications.
  • Conduct first-level and second-level problem determination and analysis on all client phone calls.

In addition to the PWGSC classification requirements, this office also requires resources to clearly demonstrate the following mandatory experience:

  1. Must clearly demonstrate 1 years’ experience within the past 2 years experience supporting MS Office 2010 suite (or more recent version).
  2. Must clearly demonstrate 1 years’ experience within the past 2 years experience supporting MS Outlook 2010 (or more recent version)
  3. Must clearly demonstrate 1 years’ experience within the past 2 years Providing user and network support in a Windows 7/10 desktop environment.
  4. Must clearly demonstrate 6 months’ experience within the past 2 years providing Service Desk support to clients by phone in a Windows 7/10 desktop environment.
  5. Candidate must be fully bilingual