IT – Business Systems Analyst – Intermediate – 25004

Information Technology
Toronto, Ontario
Job ID:

Our Banking Client in Toronto, ON is looking to hire a ServiceNow Business Analyst for a 6+ months of contract role with possibility of conversion to Fulltime.

As a ServiceNow Business Analyst, He/she is responsible to work with the Enterprise Service Management team, the Enterprise Automation Team, developers, QAs, and other groups/teams as-needed

Job Responsibilities:

• Works with key stakeholders within all business functions to align technology solutions with business strategies.

• Gathers requirements from business units and translates those to programmers and developers.

• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation.

• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.

• Supports one or more highly complex business processes.

• Works on multiple projects as a project team member.

• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.

• Formulate system scope and objectives, and validate the developed requirements, testing, training and implementation of applications.

• Assist internal business groups on process improvement projects.

• Provide technical guidance concerning business implications of application development projects..

Must-Have Skills/Experience:

•3+ years of BA experience in delivering ServiceNow initiatives through gathering requirements to create New and update Existing Service Now Catalog Items

•Expert knowledge within ServiceNow workflow/modules (at least one of the following: Incident, Change, Knowledge, Problem Management)

•Strong BA / BSA expertise (4+ years) exercising standard BABOK practices (delivering BRD, SRD, Use Cases, Requirements Traceability Matrix, etc.)

•Strong (min 2 years) Waterfall, Agile or (Waterfall and Agile) hybrid delivery

•Strong experience with Process & System Flows/Data Modelling

•Strong experience implementing Data requirements and Data Migrations

•ServiceNow ITSM Implementation experience


Nice to Have:

•User Interface Diagram (UID) / Prototyping

•System Integration initiatives experience



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