HelpDesk

8 month contract opportunity. 

Provide technology support service to end users in all areas of the company within the established service level agreements. Work with various types of software, PC hardware/peripherals and operating system platforms within a highly secure environment. Carry out short-term assignments and research projects under direction of senior staff.

Primary Activities will be the following:

 

  • Completing tasks associated with end user Service Requests
  • Assist users as by phone, email, remote tools, and desk-side support to resolve problems reported to the Help Desk
  • Troubleshooting and repair for end user technology including desktop, notebook computers, printers, software and mobile devices
  • End user technology setup, configuration, maintenance, and deployment
  • Creating and updating documentation for end user technology deployment and support
  • Remote deployment of patches and software using automation tools
  • Supporting and deploying technology for internal IT projects as required
  • Coordination with Vendors for equipment repair and replacement
  • Network infrastructure cabling
  • Rotational after hours on-call support

 

QUALIFICATIONS:

 

Interested candidates will have a minimum of one-year technology diploma/certificate and two years of work experience. The candidate will have have the following certifications: MCSA, A+, Security +, Networking + or equivalent certification. The successful candidate is to have the following:

  • Thorough understanding and knowledge of the Windows desktops and networking environment
  • Thorough knowledge of Windows 7/10 operating systems is required
  • Strong troubleshooting skills
  • Effective work prioritization and time management skills
  • Excellent customer service skills and professional attitude
  • High capacity for learning new technologies
  • Ability to work independently or as part of a team
  • Good oral and written communication skills
  • Good understanding of network technology including Virtual Private Networks and firewalls,
  • Working knowledge of desktop applications (Word, Excel, Power Point, and Outlook)
  • Knowledge of telephone systems or mobile devices is an asset
  • Knowledge of System Centre Configuration Manager (SCCM) software packaging and deployment tool an asset
  • All candidates must be Bilingual – French and English

Excellent verbal, written communication skills are essential to this position. All .  candidates must be able to obtain CGP and ITAR clearance..

Human Resource (HR) Business Partner

Our Public Sector Client in Toronto, ON is looking to hire a HR Business Partner for a yearlong contract role with high possibility of extension.

As a HR Business Partner is responsible to implement people strategies that drive organizational results to attract and retain exceptional people. While working with a diverse team, you will work closely with leaders and managers to build human resource (HR) capabilities, plan and manage talent, and develop approaches that achieve shared organizational objectives.

Job Description:

Summary

Our public sector client is seeking both a strategic and hands-on individual to implement people strategies that drive organizational results to attract and retain exceptional people. While working with a diverse team, you will work closely with leaders and managers to build human resource (HR) capabilities, plan and manage talent, and develop approaches that achieve shared organizational objectives.

Responsibilities:

  • Occupational/non-occupational-disability leave management and wellness
  • job evaluation/job analysis and delegated aspects of employee/labour relations
  • support and guidance provision for policy, collective agreement and procedure interpretation and implementation ensuring compliance with applicable legislation and regulations
  • provide coaching, counselling, guidance and resources with regards to performance management and attendance management
  • act as an investigator for the complaint management process, including making recommendations for resolution; support accommodation, disability management and wellness in the management of human resources within the organization
  • This role will also support the Recruitment, Retention and compensation functions.
  • act as a lead providing subject matter expertise for specific Human Resources functions including Diversity and Equity.

 

Skills & Qualifications

  • Degree in business administration, labour relations or related discipline from a recognized university.
  • CHRM or CHRP designation is preferred.
  • Five years progressive human resources experience, including at least three years in a human resources management, supervisor or lead role.
  • Experience working in a unionized environment and demonstrated knowledge and understanding of labour relations and union contract administration.
  • Demonstrated experience in reviewing current HR policies and developing new policies.
  • Demonstrated knowledge and experience of human resources practices, theories, trends and legislation.
  • Knowledge of general management and business administration practices in order to direct operations, manage staff and administer budgets.
  • Conflict resolution skills to resolve complaints, dispute and disagreements while maintaining positive working relationships.
  • Planning skills, systems thinking and project management skills.
  • Developed decision-making, research, creativity, critical thinking and problem-solving skills to develop solutions and identify appropriate responses to issues or problems in the face of conflicting needs.
  • Negotiation skills used in the course of labour and employee relations activities.
  • Analytical, mathematical and statistical skills to interpret data identify trends and develop recommendation.
  • Team leadership skills to empower staff, elicit input and cooperation, and motivate staff both within the department and across the organization.
  • Political awareness in order to identify and respond to issues and to anticipate the likely reaction to statements, proposals, recommendations and situations.
  • Superb presentation, verbal communication, interpersonal and relationship building abilities.
  • Demonstrated written communication skills to draft clear and concise correspondence, collective agreement language and formal reports.
  • Demonstrated proficiency with word procession, spreadsheet and database software.
  • Demonstrates commitment to the Central West LHIN’s mission and values.
  • Fluency in French is an asset.

 

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Manager of Organizational Development – Health Care Sector

Our Public Sector Client in Brampton, ON is looking to hire a Organizational Development Manager for a 12+ months of contract role with high possibility of extension.

As a Organizational Development Manager, he/she is responsible to design, develop, procure and deliver organizational, leader and team strategies. While working with a diverse team, you will support the organization’s Strategic Goals and Priorities, Vision, Mission and Values

Job Description:

Responsibilities:

  • Lead the development and implementation of effective OD practices, programs and processes in transformational leadership, talent management, change management, employee engagement, team effectiveness, organizational design and performance management.
  • Lead and support performance excellence initiatives using system wide application of behavioral science theory, business best practices and improvement methodologies.
  • Support the organization’s performance management system and practices.
  • Lead the development and implementation of the leadership development program, change management strategies, orientation, and facilitative planning to build organizational capacity.
  • Lead talent management initiatives to provide expertise, consultation and implementation support to staff and leaders in organizational wide initiatives that are aligned with the organization’s goals and objectives.
  • Research and prepare proposals for external funding for organizational development initiatives.
  • Works with the VP, People & Director, HROD to develop the learning strategy for the organization.
  • Utilize change management best practices to support organizational change, partnering with leadership teams to support successful implementation of change initiatives.
  • Responsible for structured change management approach and methodology to deliver and manage the completion of several deliverables.
  • Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change
  • Conduct assessments as required to determine: the change impact and change readiness across impacted stakeholder groups; leadership support and readiness.
  • Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
  • Work in collaboration with industry partners OD functions that support regional initiatives

 

Skills & Qualifications:

  • Completion of a master’s program in Adult Education, Organizational Development, Human Resources or Psychology. A Master’s degree and an undergraduate degree in behavioral science may also be considered.  A focus on change management preferred.
  • CHRM or CHRP designation an asset.
  • Certification in behavioral psychometric testing an asset
  • Five years progressive organizational development experience, including at least three years in an organizational Development management role.
  • Experience in healthcare preferred.
  • Experience providing services in change enablement areas including leadership development, stakeholder management, organizational design, training, workforce strategies, talent management and culture enhancement.
  • Experience/knowledge of Organizational Development tools, methodologies and facilitation techniques.
  • Knowledge of adult education theories, practices and trends.
  • Experience with change management initiatives.
  • Knowledge and understanding of the community health and long-term care within the context of the broader health care system.
  • Knowledge of quality management principles.
  • Knowledge management framework experience.
  • Strong leadership skill and demonstrated success in leading high performing team.
  • Demonstrated verbal and written communication skills
  • Strong interpersonal skills to effectively bring teams together and successful outcomes.
  • Decision-making and problem-solving skills to identify appropriate responses to issues or problems in the face of conflicting needs
  • Ability to implement change management strategies using consultation, facilitation, negotiation, coaching and mentoring skills.
  • Ability to meet competing, challenging and changing priorities in a short time period.
  • Demonstrated proficiency with Microsoft Office applications
  • Is a ‘competent person’ as defined by the Occupational Health & Safety Act, and responsible for duties as outlined in the Occupational Health & Safety Act in section 27(1).

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi