Avaya Enterprise Architect – REMOTE

We are seeking an Avaya Enterprise Architect – REMOTE who will act as an independent Architect and Design Lead in support of architecture designs to be consumed for global deployments of Avaya Unified Communications (UC) and Contact Center (CC) solutions for a 6+ months contract assignment with extensions beyond.

Our client is a global leader in digital communications software, services, and devices, including contact center and unified communications

We at Ian Martin envision a world where everyone is connected in meaningful work and if you find great meaning in developing some of the most widely used products in the world, then we have the career path for you.

On a day to day basis your work will include:

•        Acts as an independent Architect and Design Lead in support of architecture designs to be consumed for global deployments of Avaya Unified Communications (UC) and Contact Center (CC) solutions.

•        Individual contributor that architects, designs, and documents Avaya CC and UC solutions

·        Solution/Application Overview and high-level call flow drawings

·        Low-level design for all Avaya Aura solution components that includes (but not limited to) SIP and CM trunking, dial-plan, network region, IP workbooks, etc.

•        Technical oversight for development, implementation, troubleshooting and migration of Avaya CC and UC solutions.

•        Team lead role on a project with the ability to guide customer and cross-functional internal/partner teams for Cloud Architecture, Design and Project planning.

•        3+ years of proven industry experience working with Avaya solutions at architecture, design, configuration, and implementation.

•        Ability to work independently and in the team environments as well as with discipline in a remote/home working environment.

To perform above tasks, you must have below skills:

•        Strong Avaya UC and CC experience at solution level spanning multiple Avaya products.

•        Integration of Avaya systems with other third-party non-Avaya adjuncts – CRM, Call Recording, Workforce Optimization, AI solutions and others.

•        Strong SIP session management and SIP protocol experience

•        Security Architecture and Design – signaling and media encryption

•        Proficient in Microsoft Visio and Microsoft Office (Word, Excel, Power Point)

•        Create architecture design artifacts for the solution – Power Point high level architecture and vision, technical visio drawings, configuration details /test plans in Excel and detailed descriptions in Microsoft Word.

Applicants with an Associates degree or above will be contacted by our team for a deeper level discussion about this role.

Looking for Meaningful Work? We can help.

If you’re a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

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Senior Software Developer

We are looking for a Software Engineer to develop reporting capabilities, customer dashboards, and self-service tools for Avaya IX™ Virtual Agent service using Google Cloud Platform (GCP) Contact Center APIs and Functions. They will be part of a small, close-knit team focused on developing the tools to perform data retrieval, analysis, and processing for the delivery of end-to-end reporting, creating customer dashboards, and developing self-service tools.

This will be a remote opportunity.

Requirements:

A developer with skills in JavaScript, Python, and SQL, have an architect mindset, are experienced with secure web development, secure web design, and deployment of Google Cloud Platform (GCP) APIs (E.g. App Engine, Cloud Functions) focused on reporting, customer dashboards, and creating self-service tools. You will leverage the tools and functions provided by GCP to process millions of events into customer consumable usage, billing and reporting data via customer dashboards.

• Experience developing solutions within cloud computing platforms, specifically:

• Google Cloud Platform (GCP), with emphasis on the deployment of App Engine and Cloud Functions APIs.

• 5+ years of experience with JavaScript, Python, and SQL

• 5+ years of secure web development and design.

• Experience with Terraform

• Experience with Jenkins

• Experience designing and implementing service APIs

• Experience designing and implementing libraries and programming APIs

• Experience with automation of complex processes

• Experience with source control (Git)

• Experience delivering and supporting complex enterprise projects to production

• Experience developing solutions within cloud computing platforms

• Experience in leading and/or participating in design, coding, reviews, testing, documentation, and support

• Engage with customers to provide ad hoc help and support sessions

• A self-starter, who is comfortable in a highly dynamic environment and prepared to engage with others to determine overall team direction

• Willingness to share your knowledge across the team.

Education

• Bachelors, Masters or foreign equivalent in Computer Science, Engineering, a related field, or equivalent practical experience.