Looking for Meaningful Work? We can help.
If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.
We have an immediate opening for an: Avaya Senior Telecom Engineer on a 12 months long assignment extension beyond, 100% Remote Position.
- Knowledge of Avaya components: CM, CMS, AES, SM/SMGR
- In particular:
- integrations (AES, CMS): ICM, Genesys TServer, Cisco PG
- CMS integrations: RTA, historical feeds
- SBC, SM/SMGR routing, integration
- Good understanding of SIP
- Familiarity with BPO telephony environments is a plus (multiple client configurations in a single Avaya stack)
- Pull information from existing systems and document customer/LOB information CM, CMS, AES, CTI links, PRI ISDN, SIP, call paths (Verizon, AT&T, etc.)
- Work with operation & telecom teams
- Work Independently
- Join customer calls
- Good communication skills in English (spoken and written)
- Work focused on documentation rather than traditional admin, config, troubleshoot
- Document cutover configuration: document what will be supported
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at firstname.lastname@example.org . We encourage all qualified candidates to apply.