Service Desk Analyst (in Guelph, Ontario)

Our Public Sector Client in Guelph, ON is looking to hire a Service Desk Analyst for a 3+ months of contract role with high possibility of extension.

As a Service Desk Analyst is responsible for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Job Description:

Summary:
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:
Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
Prepares related documentation on system service and maintenance including service request forms, service logs and records
Notify Incident Coordinator when a potential Severity 1 incident has been detected.
Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:
This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:
Mandatory (Must Haves)

1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
The ability to plan, organize and prioritize tasks in a high-pressure environment.
A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Service Desk Analyst (in Guelph, Ontario)

Location: Guelph, Ontario

Rate: $20.00/hour

SUMMARY
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

RESPONSIBILITIES
– Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
– diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
– Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
– Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
– Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
– Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
– prepares related documentation on system service and maintenance including service request forms, service logs and records
– Notify Incident Coordinator when a potential Severity 1 incident has been detected.
– Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
– Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
– Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
– Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
– Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
– Provide technical services to support system projects for the investigation of new technology developments.

KNOWLEDGE
– Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
– the ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
– knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

WORKING HOURS
– This resource will work anywhere from 20 to 36.25 hours per week. 

SKILLS & QUALIFICATIONS
Mandatory (Must Haves)
– 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact centre environment
– analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
– the ability to plan, organize and prioritize tasks in a high-pressure environment.
– a strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
– analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
– interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
– written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

APPLICATION PROCESS
To apply to this position, please do the following:
1. Submit your updated resume by applying to this job posting
2. Complete the 20 minute survey at the following link: https://www.surveymonkey.com/r/IanMartinSDARole

LOOKING FOR MEANINGFUL WORK? WE CAN HELP
If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Vice President, Buildings

Vice President and Sector Lead for Buildings

A world class consulting firm that has been featured on numerous television documentaries involving the worlds tallest skyscrapers and landmark structures is seeking a Sector Lead VP for the buildings group. 

So what does this entail?

This position reports to the President/CEO and is responsible for the development of sales growth strategies across all regions within the Buildings Sector.  You will do this by conducting market research, preparing market strategies and establishing market priorities. You are accountable for setting high technical standards across all practice areas and ensuring that R&D contributions continue within the Buildings Sector.

Business Development & Sales

  • Global marketing strategy
  • Development of strategic customers and Sector growth 
  • Work with Regional VP developing M&A opportunities in their regions.
  • Marketing budget management.
  • Provide intel to regional sales team on potential new business opportunities and facilitate introductions

Project Delivery Accountability:

  • Oversight on all major projects especially ones involve new business development.
  • High level of service delivered across the Sector globally.
  • Project management/sponsorship for key projects especially those that involve new/ key clients.

Technical Oversight

  • Setting a standard across all practice area groups across the Sector.
  • Assessing Sector trends in technology. Works with Regional business to assign Technical teams to strategic development allocating time of technical staff towards R&D across the different Sectors.
  • Developing key technical skills across sector while maintaining a high technical standard, reputation and capability.

People Leadership

  • Technical development of Practice Area Leaders and development of direct reports.
  • Finding specialist talent within the Sector and working with Regional Managers to fit them into their group structure.
  • Setting KPI’s and objectives and managing performance of Sector staff.
  • Accountable for the overall engagement of Global staff.
  • Ensuring all Health and safety regulations are policies are developed, maintained and enhanced within the organization.

QUALIFICATIONS

  • Knowledge of the engineering requirements for the specific Sector.
  • Previous experience working as a General Manager or VP for a Business unit or Regional area.
  • Demonstrated excellent communication and interpersonal skills (e.g. oral, written, and listening).
  • Experience with developing a Business strategy and can demonstrate previous success in implementing the strategy.
  • Developing measurements to set, monitor and achieve Business unit short term and long-term goals.

EDUCATION REQUIRED

  • Holds Professional Engineering designation.
  • Has completed MBA level studies in Business management and/or has previous demonstrated experience developing market strategy for the Sector (P&L management).

 

 

ewemi

Project Manager

A world class consulting firm that has been featured on numerous television documentaries involving the worlds tallest skyscrapers and landmark structures is seeking a Project Manager responsible for full-cycle PM duties including business development and project finances through to execution.

The role includes but is not limited to:

  • Responsible to effectively source, negotiate and facilitate new business
  • Responsible for developing working relationships with clients
  • Meet and exceed client expectations and project milestones
  • Developing and tracking proposals
  • Manage financial activities of the project including tracking revenue, issuing invoices and recovering receivables
  • Assembling and guiding a team towards meeting project objectives
  • Ensuring that Quality Assurances are completed, recorded and meet company standards and project scope

Job Requirements

  • 3-10 years of demonstrated experience in project management with engineering or environmental projects
  • A minimum of an Undergraduate Engineering Degree
  • Mechanical or Structural Engineering an asset; others will be considered
  • Demonstrated ability to start up and turnaround situations
  • A drive to make it happen; turn client needs into opportunities
  • Ability to deliver on commitments and exceed client expectations
  • Experience in developing and maintaining excellent working relationships with clients
  • Experience in developing detailed proposals and negotiating fees with clients
  • Knowledge related to Structural Dynamics and/or knowledge of the design of structures and application of wind and snow loading
  • Proven ability to successfully meet schedules and control costs
  • An aptitude for practical problem solving
  • Desire and ability to work in and contribute to project teams
  • Excellent team leadership skills and experience

Candidates should also possess:

  • Excellent written and verbal communication skills
  • Strong people and team management skills
  • An ability to work in a fast-paced team environment
  • Exceptional organizational capabilities

 

ewemi

Journeyman Millwright

Journeyman Millwright

  • Guelph, Ontario
  • Permanent, Midnight Shift, 10:30 PM to 7:00 AM
  • $35.78 with Shift Premium
  • Stable Work Environment, Room for Growth, Team-Oriented
  • 100% Company Paid Benefits starting 1st Day, RRSP Matching Plan, and Pension Plan
  • Tools, Uniform, PPE and Work Boots Provided

Do you want to work in a unique environment that will be friendly, offers you daily challenges, where you get to work with cutting edge machinery that hardly anyone else has seen?

Ian Martin Workforce is working with one of the biggest automotive suppliers in the world, that has a Manufacturing facility in Guelph, Ontario that produces top-quality parts for cars.  They design and build products that help reduce traffic accidents and improve fuel efficiency.

As our new Journeyman Millwright, you will enjoy troubleshooting, find ways to improve continually improve the machines, and able to respond quickly to breakdowns.  You like working with Robotics and have a diverse background that has served you well.

Your tasks will include:

  • Maintaining all production machines in good working condition by performing comprehensive mechanical, basic electrical, and general automation maintenance
  • Install, maintain and repair equipment and machinery using specialized tools
  • Troubleshoot to identify root cause of problems and correct to return to good running condition
  • Train and mentor machine technicians and apprentices
  • Shut down, setup and change out equipment or machines according to procedure on assigned production lines

Working with Ian Martin Group to Find Your Next Career

We’re a big company with a lot of history, but with a personalized approach and a genuine interest in finding you your perfect fit.  We work with companies that take a lot of pride in what they do – just like us.   We will support you through the interview process as well as your first couple of months on the job.  We are here for you as much as we are for the companies we work with.

Qualifications

  • Certification of Qualification Industrial Maintenance Mechanic 443A (Journeyman)
  • Ideally 5 to 10 years of experience at Journeyman level; comfortable working independently and with a small team
  • Self-motivated, excellent time management and sense of urgency, committed to continuous improvement of skills and level of knowledge
  • Strong mechanical aptitude with strong troubleshooting skills
  • Previous experience with Injection Molding and Robotics in Automotive or Food Industry is preferred
  • Knowledgeable of Continuous Improvement and Preventative Maintenance driven

Are you ready to apply and feel you fit the criteria above?

Please submit your resume by clicking “Apply Now” to this posting.  Or you can give us a call at 1 (800) 567 9675 x 2283 or call/text us at (905) 330 9861.  If you text, please include your name and position you’re interested in.

1IMWJP