Technical Support

Still Growing and Hiring! – Technical Support Specialist

We are an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds’ most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation, training, technical support and information auditing.

We are looking for Technical Support Specialists to provide excellent customer service to our customer. You will join an existing team of highly skilled technical support professionals where training and certifications are provided.

 

Location:           Saint John, NB

Type:                 Full-time, Permanent

 

Responsibilities:

  • Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applications
  • Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution of issues in VoIP environments
  • Collect system and event log information
  • Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems
  • Install, configure, and maintain lab equipment

 

Personal Attributes:

  • Logical and analytical approach to problem solving
  • GREAT communications skills
  • Strong technical aptitude
  • Organized, independent, dependable, self-motivated, takes ownership and initiative
  • Proficient in written and verbal English
     

Basic Skills Required:

  • Linux shell, basic commands and use of vi editor
  • Use of tools like putty, winscp
  • Ability to know how to troubleshoot (has creativity that goes beyond written documentation to solve problems)
  • Process Skills like knowledge of following procedures on case management, interaction with customers, etc..

 

Intermediate Skills (willing to train for these skills):

  • Oracle basic sqlplus commands
  • Shell Scripting (ability to read shell script code)
  • Java Concepts

 

Optional Advanced Skills:

  • VMWare Admin
  • Certificate Admin

 

Education and Experience:

  • Post-secondary education in a technical field
  • Experience in any of the following areas is considered an asset:
    • Technical Support experience
    • Previous experience using CRM database
    • Support of core PBX Technology and related VOIP networks
    • TCP/IP (IP Networking)
    • Linux Operating Systems; Windows 2003/2008 server, and telephony technologies (ISDN, SIP, H.323, etc)
    • Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS

 

Benefits at our company

  • Competitive Salary
  • Generous vacation
  • Employer paid Health and Dental Premiums
  • Bonus Plan
  • Group RRSP
  • Employee Training and Professional Development

 

 

ewemi

Civil Estimator

The Estimator will centralize and standardize our bid processes as a key member of our Business Development team. This individual will support Operations in the development, management, and continuous improvement of the bid process. The Estimator will ensure proposals meet consistent standards and coordinate the collection of key proposal inputs such as scope, costs, engineering requirements, examples of previous projects, and other information required to respond to bids or requests for proposals.

Key Responsibilities:

  • Manage the bid process including initiating bid kick off meetings with internal stakeholders, respond to pre-qualifications, RFQ's, RFP's and preparing bid for General Manager's review and approval.
  • Coordinate resources to ensure all bids are submitted on time and are of consistent quality.
  • Prepare contract briefing sheets so important contract compliance items are summarized and communicated to Operations.
  • Interact with team members on pricing exercises.
  • Document customer requirements, working with internal departments, and create proposals to meet requirements.
  • Maintain strong internal relationships to gather relevant, accurate, information.
  • Calculation of quantities and take offs.
  • Request pricing from subcontractors and material suppliers.
  • Preparing big bond and insurance requests for contracts.
  • Update and maintain contract and customer files.
  • Organize bid submission reviews.
  • Other duties as assigned.

Required Competencies:

  • Bachelor's degree in Engineering or Civil Engineering Technology.
  • 5 years of relevant experience with estimating, bid management, and contract management.
  • Experience in the Construction industry is considered an asset.
  • High attention to detail.
  • Ability and willingness to deliver results in a fast-paced environment.
  • Superior communication and interpersonal skills, including meeting facilitation.
  • Exceptional written and communication skills.
  • Excellent time management, organization, and prioritization skills.
  • Proficiency with estimating systems including HCSS HeavyBid, as well as MS Office.
  • Ability to work independently to complete team deliverables.

Administrative Support

Our client is looking for Administrative Support on a part-time basis (2 days per week 8:30am-4:30pm) to support various office duties and assist the administrative team on the requirements of company business.

Job Title: Administrative Support

Job Responsibilities: 

  • Main office reception to assist on greeting both public and company employees to office
  • Daily office requirements include; Answering telephones and directing calls and providing information as required
  • Opening and distributing mail 
  • Ordering and receiving office supplies
  • Equipment service request for Xerox muti-function devices
  • Managing office files, creating, filling and archiving
  • Revision of company manuals and procedures as required
  • Creation of forms, new methods

Job Requirements

  • Strong communication skills, both verbal and written
  • Ability to demonstrate initiative; work accurately and efficiently with minimal supervision, including collaboration with others
  • Excellent interpersonal and organizational skills
  • Completion of post secondary education; with a concentration in office administration
  • Proficient knowledge of computer software including; Windows, MS Office Suite
  • Testing of MS Office Suite (Word, Excel, Outlook, Powerpoint, etc.) is required 

 

ewime