Service Desk Analyst (in St. Catharines, Ontario)

Our Public Sector Client in St. Catherine’s ON is looking to hire a Service Desk Analyst for a 3+ months of contract role with high possibility of extension.

As a Service Desk Analyst is responsible for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Job Description:

Summary:
Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

Responsibilities:
Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
Diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
Prepares related documentation on system service and maintenance including service request forms, service logs and records
Notify Incident Coordinator when a potential Severity 1 incident has been detected.
Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
Provide technical services to support system projects for the investigation of new technology developments.

Knowledge:

Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
The ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
Knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

Working Hours:
This resource will work anywhere from 20 to 36.25 hours per week. 

Skills & Qualifications:
Mandatory (Must Haves)

1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact center environment analytical and problem solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
The ability to plan, organize and prioritize tasks in a high-pressure environment.
A strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
Analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
Interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
Written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.”

 

 

ewemi

Operations Manager

Operation Manager "ICI"

What you need to know: 

  • Family Run business since 1992
  • Reporting directly to the Owner of the Company
  • Full-time permanent, Stable Work Environment
  • 100% Benefit plan
  • Attractive Compensation Package plus Pension Plan
  • Cell phone provided, car allowance and tool allowance

If you’re a professional self-motivated Leader, who is a strategic thinker, with construction ground-work project experience, this Operations Manager position is the opportunity you have been looking for.

In the role of Operations Manager, you will hit the ground running in overall planning and execution of all projects. You will use your leadership expertise to guide and direct teams within business development, estimating, site supervision and project support staff.

Ideally, you have come from broad operations role specific to construction groundworks including grading and site servicing, excavation and backfill, trucking and aggregates, concrete foundations and flatwork. 

Accountabilities:

  • Project scheduling, cost control, budget and contract handling.
  • Reviewing, creating and implementing new methods to ensure quality construction work, ensuring the right workers are assigned to the job
  • Developing plans that promote future growth.

Leadership:

  • Develop continual action plans to promote career development setting realistic and attainable goals within the team and follow-thru performance management.
  • Mindful mentorship regarding skill building, ensuring functional team collaboration
  • Promote and practice company’s culture, mission and values and lead by example

 

Requirements:

  • P.Eng., C.E.T., or other industry related designation
  • 5 – 10 years of previous construction management experience specific to Excavations, backfill, foundations, trucking, site servicing/infrastructure ground works.
  • Ability to understand and interpret financial data and performance analysis
  • Strong ethical values and a good work ethic
  • Problem analysis and resolution at both the strategic and functional levels
  • Must be Technology savvy

 

Working with Ian Martin Workforce to Find Your Next Career

We’re a big company with a lot of history, and with a personalized approach and a genuine interest in finding you your perfect fit.  We work with companies that take a lot of pride in what they do – just like us.   We will be here to support you in this transition to becoming a successful employee and we will support you through the interview process as well as when you’re on the job.  We are here for you as much as we are for the companies we work with.

 

1IMWJP

 

Senior Construction Project Manager

Senior Construction and Planning Manger

What you need to know:

  • Located in St. Catharines, Ontario
  • Family Run Business since 1992
  • Reporting directly to the owner
  • 6 direct and several indirect reports in office and on site
  • 75% office / 25% site
  • Full-time permanent, Stable Work Environment
  • All Service Construction Company
  • Attractive Salary + Allowances

The Construction Manager and Planning Manager is required to work in the office and manage on site duties. In the office, you are responsible for preparing proposals, bid documents, cost estimates, tracking constructions costs, developing and maintaining internal construction systems and managing all aspects of construction from pre-construction through to closeout all while setting quality standards and managing team collaboration through thoughtful leadership and actions.

On site, you are responsible for all construction and planning teams accountable for all project delivery and performance. You must be able to think strategically, but also execute on the ground level in planning and operations.  This role requires a motivated individual having extensive multi-disciplined leadership experience along with broad project management experience.

Duties and Responsibilities

Planning

  • Land development/planning
  • Permit ready – e.g. looking at a farmer’s field, now re-zoned to residential.
  • Strategic thinking regarding design and maximizing space on the land
  • Development permits, land rights, from purchasing the land to starting to build
  • Estimating
  • Manage multidiscipline teams and oversee the construction/build process
  • Manage and oversee after sales service team

Leadership:

  • Supervise junior planners within the company
  • Manage trades during the site servicing phase of development

Operations:

  • Completes due diligence on potential development sites including but not limited to the review of planning approval timelines, constraints, opportunities and potential yield
  • Responsible for the administration and management of various construction projects
  • Work closely with stakeholders to coordinate and ensure the schedule, safety and quality control
  • Work alongside the owner, architects and engineers to facilitate design and construction processes
  • Manage estimating, scheduling, quality control, reporting progress, reviewing and coordinating design and safety coordination
  • Manage the buyout of the project and assist in selecting subcontractors
  • Communicate effectively with all parties involved in the project

 

This is the right job for you because…

  • Bachelor’s degree in Engineering – preferred
  • Previously worked as a home builder or owned a home building business
  • C.E.T., Construction Management or another related field – required
  • Estimating experience
  • 10+ years of industry experience
  • Proven experience to manage projects full-cycle
  • Technologically savvy
  • Previous experience with residential low-rise and mid-rise (3 stories), freestanding custom homes while working closely with developers

 

Working with Ian Martin Workforce to Find Your Next Career

We’re a big company with a lot of history, and with a personalized approach and a genuine interest in finding you your perfect fit. We work with companies that take a lot of pride in what they do – just like us.  We will be here to support you in this transition to becoming an successful employee and we will support you through the interview process as well as when you’re on the job.  We are here for you as much as we are for the companies we work with.

 

 

Boom Truck Operator & Foundation Wall Former

Boom Truck Operator / Foundation Wall Former

  • St. Catharines, Ontario
  • Temp-to-Permanent (Working Interview)
  • Days starting at 6:30 AM, Overtime after 44 hours per week
  • $30 per hour
  • Stable Work Environment, Hands-On Training
  • Paid Weekly, Overtime Available

Are you someone with a strong work ethic and wants to be apart of a hard-working crew?  Are you able to take direction and adapt to what the customer wants?

Ian Martin Workforce is working with a family-run, full service construction company that prides themselves on providing strong and reliable products with excellent customer service. They are leaders in concrete construction for single and multi-unit residential construction, offering start to finish services including Footing, Foundation, and Flatwork.

As their new Boom Truck Operator / Wall Former, you will enjoy working outdoors, being hands on, and working as part of a team. Since you're experienced and you like to keep busy, you don't mind jumping in and giving a hand when you get to site if they are not yet ready for you. You are always committed to working safely and keeping an eye out for your crew too.

What you’ll be doing…

  • Operating a Boom Truck and making deliveries to sites
  • Strapping or placing Duraform Wall forms
  • Loading and unloading materials at various job sites
  • Operate power tools and handle materials
  • Complete daily tasks using safe work practices
  • Working at ground level or at heights, climbing ladders/scaffolding

You are…

  • Licensed to operate a 0-8-ton Mobile Crane, additional training can be provided
  • Previous experience working with Duraform Wall Forming systemExperienced in Construction with at least 2 – 3 seasons of forming
  • Thorough knowledge and understanding of construction forming processes
  • Ability to self-motivate and keep up to production timelines.
  • Available and flexible to work Monday to Friday and Saturday as required, up to 10 hours per day
  • Able to lift up to 80-100lbs with proper lifting techniques
  • Solid skills to measure and cut construction materials to length
  • Knowledge of construction materials, equipment and safe operation
  • Completion of the Working at Heights Training, and able to provide training card
  • Reliable transportation to St Catharines, Ontario.
  • Full G License with clean abstract would be an asset

Working with Ian Martin Workforce to Find Your Next Career

We’re a big company with a lot of history, and with a personalized approach and a genuine interest in finding you your perfect fit.  We work with companies that take a lot of pride in what they do – just like us.   As this is a Temporary-to-Permanent position, you will be having a Working Interview.  This allows you, as well as our client, to ensure that it’s the job that’s right for you.  And if it’s not – no problem!  We will be here to support you in this transition to becoming an employee by handling your timesheets, payroll, and there for you whenever you have a question. We will support you through the interview process as well as when you’re on the job.  We are here for you as much as we are for the companies we work with.

Are you ready to apply and feel you fit the criteria above?

Please submit your resume by clicking “Apply Now” to this posting.  Or you can give us a call at 1 (800) 567 9675 x 2283 or text Harshith at (289) 460 3814. 

1IMWJP

 

Curb & Sidewalk Former / Finisher

Curb & Sidewalk Former / Finisher

  • St. Catharines, Ontario
  • Temp-to-Permanent (Working Interview)
  • Days starting at 6:30 AM, Overtime after 44 hours per week
  • $24.50 per hour
  • Stable Work Environment, Hands-On Training
  • Paid Weekly, Overtime Available

Are you someone with a strong work ethic and wants to be apart of a hard-working crew?  Are you able to take direction and adapt to what the customer wants?

Ian Martin Workforce is working with a family-run, full service construction company that prides themselves on providing strong and reliable products with excellent customer service. They are leaders in concrete construction for single and multi-unit residential construction, offering start to finish services including Footing, Foundation, and Flatwork.

As their new Curb & Sidewalk Former/Finisher, you will enjoy working outdoors, being hands on, and working as part of a team.  You are always committed to working safely and keeping an eye out for your crew too. As you have some experience, you are willing to jump onto different tasks because you like to stay busy.

What you’ll be doing…

  • Top stage forming and finishing in municipal and residential areas
  • Daily labour to prepare sites, complete tasks as assigned and maintain site cleanliness
  • Building forms using lumber, cut to size on site
  • Measure, form, pour and smooth concrete, and strip forms
  • Operate power tools and handle materials
  • Complete daily tasks using safe work practices

You are…

  • Experienced in Construction with at least 2-3 seasons of forming and finishing
  • Thorough knowledge and understanding of construction forming processes
  • Previous experience working with footings, Curbs, and Sidewalks
  • Ability to self-motivate and keep up to production timelines.
  • Available and flexible to work Monday to Friday and Saturday as required, up to 10 hours per day
  • Able to lift up to 80-100lbs with proper lifting techniques
  • Able to work in a crouched, kneeling, and bent over position
  • Solid skills to measure and cut construction materials to length
  • Knowledge of construction materials, equipment and safe operation
  • Completion of the Working at Heights Training, and able to provide training card would be an asset
  • Reliable transportation to St Catharine’s, Ontario.
  • Full G License with clean abstract would be an asset

Working with Ian Martin Workforce to Find Your Next Career

We’re a big company with a lot of history, and with a personalized approach and a genuine interest in finding you your perfect fit.  We work with companies that take a lot of pride in what they do – just like us.   As this is a Temporary-to-Permanent position, you will be having a Working Interview.  This allows you, as well as our client, to ensure that it’s the job that’s right for you.  And if it’s not – no problem!  We will be here to support you in this transition to becoming an employee by handling your timesheets, payroll, and there for you whenever you have a question. We will support you through the interview process as well as when you’re on the job.  We are here for you as much as we are for the companies we work with.

Are you ready to apply and feel you fit the criteria above?

Please submit your resume by clicking “Apply Now” to this posting.  Or you can give us a call at 1 (800) 567 9675 x 2283 or text Harshith at (289) 460 3814. 

1IMWJP

 

Foundation Wall Former

Foundation Wall Former

  • St. Catharines, Ontario
  • Temp-to-Permanent (Working Interview)
  • Days starting at 6:30 AM, Overtime after 44 hours per week
  • $26.00 per hour
  • Stable Work Environment, Hands-On Training
  • Paid Weekly, Overtime Available

Are you someone with a strong work ethic and wants to be apart of a hard-working crew?  Are you able to take direction and adapt to what the customer wants?

Ian Martin Workforce is working with a family-run, full service construction company that prides themselves on providing strong and reliable products with excellent customer service. They are leaders in concrete construction for single and multi-unit residential construction, offering start to finish services including Footing, Foundation, and Flatwork.

As their new Wall Former, you will enjoy working outdoors, being hands on, and working as part of a team.  You are always committed to working safely and keeping an eye out for your crew too. As you have some experience, you are willing to jump onto different tasks because you like to stay busy.

What you’ll be doing…

  • Using Duraform Wall forming system to set and strip wall panels
  • Daily labour to prepare sites, complete tasks as assigned and maintain site cleanliness
  • Operate power tools and handle materials
  • Complete daily tasks using safe work practices
  • Working at ground level or at heights, climbing ladders/scaffolding

You are…

  • Experienced in Construction with at least 2 seasons of forming
  • Thorough knowledge and understanding of construction forming processes
  • Previous experience working with Duraform Wall Forming system
  • Ability to self-motivate and keep up to production timelines.
  • Available and flexible to work Monday to Friday and Saturday as required, up to 10 hours per day
  • Able to lift up to 80-100lbs with proper lifting techniques
  • Solid skills to measure and cut construction materials to length
  • Knowledge of construction materials, equipment and safe operation
  • Completion of the Working at Heights Training, and able to provide training card
  • Reliable transportation to St Catharine’s, Ontario.
  • Full G License with clean abstract would be an asset

Working with Ian Martin Workforce to Find Your Next Career

We’re a big company with a lot of history, and with a personalized approach and a genuine interest in finding you your perfect fit.  We work with companies that take a lot of pride in what they do – just like us.   As this is a Temporary-to-Permanent position, you will be having a Working Interview.  This allows you, as well as our client, to ensure that it’s the job that’s right for you.  And if it’s not – no problem!  We will be here to support you in this transition to becoming an employee by handling your timesheets, payroll, and there for you whenever you have a question. We will support you through the interview process as well as when you’re on the job.  We are here for you as much as we are for the companies we work with.

Are you ready to apply and feel you fit the criteria above?

Please submit your resume by clicking “Apply Now” to this posting.  Or you can give us a call at 1 (800) 567 9675 x 2283 or text Harshith at (289) 460 3814. 

1IMWJP

 

Service Desk Analyst (in St. Catharines, Ontario)

Our Public Sector Client in St. Catharines, ON is looking to hire a Service Desk Analyst for a 3+ months of contract role as a Part time.

SUMMARY

Our public sector client is seeking a client-centric individual with a passion for enhancing the end-user experience to provide front-line technical support services.  While working with a diverse team, you will act as the single point of contact for client partners (vendors) while keeping current with all requirements specific to client and account services.

RESPONSIBILITIES

  • Collect contact and information from users, open new or update existing tickets; responding to user requests to investigate and resolve hardware and software problems
  • diagnose and identifying problems utilizing tools from a knowledge management system, specialized hardware and software tools
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
  • Track and follow up on problems reported to the IT Service Desk to ensure proper diagnosis at various levels and service levels are being met in accordance with established service level agreements.
  • Monitor incidents and advise support group of potential/upcoming and actual Service Level breaches
  • prepares related documentation on system service and maintenance including service request forms, service logs and records
  • Notify Incident Coordinator when a potential Severity 1 incident has been detected.
  • Assign unresolved requests to the appropriate Sr. Service Desk Analyst/Subject Matter Lead.
  • Ensure assigned tickets are handled appropriately during off shift, turnover ongoing activities to next on-site analyst
  • Provide technical services as part of a systems project team by carrying out investigations of new hardware and software developments, assessing potential application to client systems and preparing reports with recommendations to the Team Lead, Sr Analysts/SMEs
  • Maintain contact with external service suppliers and software manufacturers to discuss and evaluate new services and hardware/software for applications.
  • Prepare communications/information materials in conjunction with Team Lead/Sr. Analysts/SMEs, maintain current knowledge for respective accounts/services and of the IT field through attendance at related courses, seminars, presentations, demonstrations, and trade shows.
  • Provide technical services to support system projects for the investigation of new technology developments.

 

KNOWLEDGE

  • Job requires knowledge of all Microsoft OS Platforms, Microsoft Office Suite, Desktop Hardware troubleshooting, Blackberry troubleshooting packages to utilize structured troubleshooting techniques and diagnose user/account/client system hardware and software problems
  • the ability to provide advice on effective use of computers and standard software for their business applications and carry out assessments of new hardware and software technologies
  • knowledge of LAN/WAN and telecommunications, desktop networks (e.g. Token Ring) and related hardware (e.g. Intel-based PC's, network adapters, modems, CD-ROMS, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.

 

WORKING HOURS

  • This resource will work anywhere from 20 to 36.25 hours per week.

 

SKILLS & QUALIFICATIONS

Mandatory (Must Haves)

  • 1-2+ Years of previous help desk/technical support/service desk experience in a “Big Desk”, high volume contact centre environment
  • analytical and problem-solving skills to identify and assess user/account/client system problems resulting from equipment failures, operating system configurations and application errors, recommend/initiate solutions using diagnostic hardware and software applications and techniques and recommend most effective utilization of computers and software applications.
  • the ability to plan, organize and prioritize tasks in a high-pressure environment.
  • a strong customer service orientation with a bias for action in order to meet client and service level agreement requirements.
  • analytical and evaluative skills to classify and categorize incidents and to notify Incident Coordinators when a potential Severity 1 incident has been detected.
  • interpersonal and oral communication skills to discuss system failures with clients and recommend/explain solutions and concepts in non-technical term.
  • written skills to prepare system service documentation, develop reports with recommendations for improvements to systems architecture and prepare aspects of information materials.

 

ABOUT IAN MARTIN:

Looking for Meaningful Work? We can help.

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

Part-time Production Supervisor

Our client is North America's #1 domestic automotive manufacturer.

We have immediate needs for 5 On Call/Part-time Production Supervisors in St. Catharines, ON

The manager is looking for a balance of individuals either retired and would still like to work or entry level that are looking to gain some experience. For the entry level individuals he would be interested in seeing them come from Niagara College Operation Management Program or the Engineer Program with a technical background or supervising experience. These position will be part time around 20 hours a week. 

ewemi