Service Support Analyst

Category:
Information Technology
Industry:
Information Technology
Type:
Contract
Location:
Kanata, Ontario
Job ID:
153869
Recruiter:

We have an immediate opening for a Service Support Analyst for a 12-month assignment in Kanata, Ontario.

If you have the following skills, connect with us.

Skills:

QUALIFICATIONS 

  • Knowledge of computer software, including applications and programming 
  • Knowledge of the practical application of computer programming 
  • Knowledge of principles and processes for providing customer services (customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction)

NICE TO HAVE 

  • Geographic Information Systems (GIS) 
  • Knowledge in application maintenance 
  • Experience assisting solution research and development for new and unknown issues 
  • Can assess work prioritization to enhance customer satisfaction 
  • Able to lead problem solving with clients for incidents escalated from the Innovapost Operations team 

BEHAVIORAL ABILITIES 

  • Problem solving / analytical thinking 
  • Creative thinking 
  • Responsibility and accountability 
  • Interpersonal skills 

EDUCATION AND CERTIFICATIONS 

  • Academic: Post-secondary degree in computer science, Engineering, or Technology or equivalent in education and experience 
  • Certifications: ITIL foundations (Asset) 

EXPERIENCE 

  • 3-5+ years of experience in Information systems

Looking for Meaningful Work? We can help.            

If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career. At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field. And we walk the walk, too: as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at recruit@ianmartin.com. We encourage all qualified candidates to apply; however, only those selected for an interview will be contacted.

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