SuccessFactors Administrator

Information Technology
Oil & Gas
Calgary, Alberta
Job ID:

Our client has an immediate need for a SuccessFactors Administrator / Business Analyst.  This is a contract position scheduled to run for 1 year.


To provide system administrative support for the SuccessFactors LMS, 3rd Party external contractor LMS, and personnel training data and processes.


Reporting to the Manager, Competency & Learning, the LMS Administrator is responsible for the overall administration and support of SuccessFactors LMS, 3rd Party external contractor LMS, and personnel training data and processes. This includes collaboration with Site Training Administrators, Information Services (IS) and Applications Support groups, as well as vendors to leverage the LMS effectively and efficiently to support learning activities across the organization. The role requires in depth understanding of components, features, and functions of the SuccessFactors LMS and other SF HR modules.


  • Managing master data for SuccessFactors LMS (define and support master data build, manage personnel data related to training, and test and publish online training (WBTs))
  • Troubleshooting issues and working with IS / Application Support teams and other stakeholders to resolve technical, system and master data related issues
  • Managing business processes between LMS and site level training activities
  • Supporting site level LMS Training Administrators and end users, including master data build activities and training delivery for system functionality
  • Liaising with 3rd party online training developers and internal business stakeholders
  • Participating in testing activities related to configuration changes and regular system upgrades
  • Receiving and responding to LMS related queries via the HRInfoline
  • Supporting a 3rd party vendor LMS (FiLMS) used to manage external contractor training
  • Generating and distributing reports as required


  • Post-secondary education in Human Resources, Business Administration, Learning and Development, or related field of study
  • 1 -2 years experience with SuccessFactors LMS and HR modules
  • Experience designing custom reports and troubleshooting with SuccessFactors
  • Previous experience with testing activities related to configuration changes and regular system upgrades
  • Intermediate working knowledge of Microsoft Office – especially Excel
  • 1-3 years experience in the Oil and Gas industry


  • Experience with virtual learning environments would be an asset (e.g. Adobe Connect)
  • Experience with Authoring tools would be an asset (e.g. Captivate, Storyline, etc.)


  • Proven communication skills and ability to & liaise with multiple sets of stakeholders
  • Ability to organize work and prioritize in a fast-paced environment
  • Willingness to take initiative to improve business processes related to learning activities
  • Ability to problem solve and troubleshoot issues
  • Excellent attention to detail
  • Demonstrated strong customer service skills

If you bring the mentioned skills and experiences to the table, then we would love to chat you!

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