We at Raise are hiring a Technical Writer/Trainer for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.
Duties: Position Summary
To prepare Operations and Maintenance (O&M) manuals for company products, and prepare and present technical training courses. To provide technical support to Customer Service when required.
Area of Responsibility: Technical Writing and Training
· Prepare Operation manuals, Maintenance manuals and User guides for products by researching technical documents, interviewing of technical resources and compiling data into a clear, easy to follow Manual
· Prepare product training materials, collate source information from design and development groups, incorporate internal and customer comments, circulate drafts for input and review and publish the training materials.
· Detail changes using company Quality Management System procedures
· Report Manual production through draft, review, approval and submittal cycle
· Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the hazard log are documented in the relevant training materials and manuals, as required
· Ensure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log
· Prepare presentation and delivers technical training courses to customers. This includes research, compilation of data into training guides, training aids, and relevant audio/visual course material
· Provide general technical support to the Customer Service department and to customers when required
· Document operating procedures, troubleshooting strategies, preventive and corrective maintenance procedures for distributed systems
· Design, develop and deliver courses for classroom, instructor-led, virtual and e-learning formats
· Respond to Project Lead requests as required
· Provide Bottoms-Up Estimate (BUE) analysis / Estimate to Complete (ETC) review / Request for Quotation (RFQ) estimates to the Project team
· Attend Risk Review Meetings, update Month End Schedules and participate in key Design Review meetings with the Customer
· Support Bids and Proposals group inputs
· Evaluate and report on project Estimates to Complete (ETC) to provide clarity on cost exposures and future labour needs
· Perform Training Needs Analysis (TNA)
· Define the training Solution, based on TNA and Customer requirements. Gathers all necessary information, liaises with technical contributors as appropriate
· Work collaboratively with other training contributors to ensure content completeness and consistency
· Resolve issues and manage feedback loops with students and customers
· Manage the pertinent work processes to ensure on-time delivery with rigorous emphasis placed on continuous-improvement in productivity, cost-effectiveness, quality and customer satisfaction
· Provide support to assigned projects in all aspects of training and documentation. This includes defining resource requirements and outlining budgets as they relate to course and manual development
· Track assigned projects and provide/update regular reports on project status to Training Manager and key stakeholders
· Review hours/progress of percent complete for the Operations/Maintenance team per project to ensure they have enough hours and are not overrunning activities and advise Training Manager
· Conduct separate weekly/bi-weekly meetings with Training Manager to advise on issues with project deliverables schedule and hours
· Participate in project meetings, interfacing with Customer, Project Manager and planner/schedulers
Minimum Requirements:
· 3 to 5 years of relevant experience in preparing technical documentation and delivering technical training
· Technical training experience with complex systems and solutions
· Proven didactic skills, knowledge and teaching methods
· Strong professional writing skills
· Ability to explain and describe complex technical concepts to a varied audience
· Ability to analyze and interpret hardware/software/system specifications and documentation
· Excellent knowledge of railway industry and technology
· Experience with Interlocking systems
· Experience knowledge of Communications-Based Train Control (CBTC)
· Signaling Relay circuit analysis
· Flexibility to achieve training objectives
· Excellent command of written and spoken English
· Superior Customer service and presentation skills
· Strong organizational skills and highly detailed oriented
Preferred Qualifications
· Electrical Engineering degree or equivalent degree.
· Diploma in Electronics/Technology or equivalent railway industry experience.
· Certification in Adult Learning Principles and Project Management would be an asset.
· Project management experience is an asset.
Minimum Degree Required: Bachelor's Degree Certifications & Licenses:
· Certification in Adult Learning Principles and Project Management would be an asset Certifications, Language
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com
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